Cancel My PT Hub: The Right Way

How to cancel My PT Hub and take back control of your fitness business

Why you might want to cancel My PT Hub

My PT Hub is a subscription-based platform designed for personal trainers and fitness coaches to manage their entire client operations in one place. The platform combines workout and nutrition plan builders, client messaging, appointment booking, progress tracking, and integrations with wearable devices and fitness apps.

You might use My PT Hub to manage three clients or a hundred, but you pay a monthly recurring fee regardless. If your business needs have changed, your budget shifted, or you found a better solution, you deserve a clean, documented cancellation. Whether you're scaling down, consolidating platforms, or cutting costs, Tocancel is here to guide you through the entire process with clarity and confidence.

When cancellation makes sense

You might cancel if you've outgrown the platform, prefer a competitor's features, face budget constraints, or simply no longer need subscription management software. Perhaps you've decided to build your own client management system, or you're merging your fitness business with another platform that offers better integration. Whatever your reason, you have the right to exit cleanly and reclaim your money where the law allows.

What My PT Hub includes

My PT Hub offers workout plan builders, nutrition scheduling tools, one-to-one and group booking management, live streaming capabilities, automated client check-ins, compliance tracking, chat messaging, and payment processing. Premium plans unlock unlimited clients and custom-branded mobile apps. If you're paying for features you no longer use, cancellation is the logical first step.

Pricing breakdown for My PT Hub in the UAE

Understanding your current charges is essential before you cancel, as it helps you identify whether you're on a promotional rate and what your cancellation timeline should be.

In the UAE, most fitness professionals pay in USD via credit card or bank transfer. If you are on a promotional rate and decide to cancel, your discounted price typically applies until the end of your current billing period. Log into your account to confirm your exact plan, pricing, and next billing date before you proceed with cancellation.

Your consumer rights under UAE law

The UAE Consumer Protection Law (Federal Law No. 24 of 2006) gives you important protections when you're ending a subscription, especially if My PT Hub fails to deliver services or charges you improperly.

Cooling-off period and your cancellation window

If you purchased your My PT Hub subscription as a consumer (not as a registered business entity), you may have a right to cancel within 14 days of purchase without penalty, provided the service has not yet been substantially delivered. After 14 days, your cancellation rights depend on My PT Hub's terms of service and whether the platform has already begun delivering services to your clients.

Your legal position: You can cancel within 14 days if you request it before substantial service delivery begins. After 14 days, My PT Hub may require you to honour your contract, but you still retain the right to cancel on your billing anniversary or with notice as stated in their terms. Always check the enrollment date on your account and compare it to today's date. If you are within the cooling-off window and My PT Hub refuses to acknowledge your cancellation request, escalate to the General Authority for Consumer Protection (GACP).

Unauthorized charges and how to dispute them

If you notice charges on your card after you've requested cancellation, you have the right to dispute them. Under UAE Consumer Protection Law, you can request a chargeback through your bank or credit card provider if My PT Hub continues to bill you after your cancellation date. Document every communication you send requesting cancellation, including email addresses, dates, and response confirmations.

If My PT Hub refuses to process your cancellation or continues to charge your card, file a formal complaint with the GACP. Provide them with your account details, billing history, and copies of all cancellation requests you've submitted. The GACP will investigate and can force the company to refund unauthorised charges.

Methods to cancel My PT Hub

You have three accepted ways to cancel your My PT Hub subscription, and each one serves a different situation. The fastest and most secure method is cancelling online through your account dashboard, as it creates an instant digital record of your request.

Online cancellation (fastest method)

Cancelling through your account is the preferred approach because you receive immediate confirmation and the cancellation is processed instantly on their system. Log into your My PT Hub account, navigate to your subscription settings, and request cancellation from the dashboard.

1. Visit the My PT Hub login page and enter your email and password
   • If you've forgotten your password, click "Forgot password" and reset it before proceeding
2. Navigate to your account settings (usually found in the top-right menu under your profile name)
   • Look for tabs labelled "Account," "Settings," "Billing," or "Subscription"
3. Locate the "Manage Subscription" or "Billing" section
   • Scroll to the bottom of the page to find the cancellation request option
4. Click "Request Cancellation" or "Cancel Subscription"
   • My PT Hub may ask you why you're cancelling; this feedback is optional but helps them improve
5. Confirm your cancellation when prompted
   • Take a screenshot of the confirmation page as proof of your request
6. Check your email for a cancellation confirmation message
   • This email should include your cancellation date and any refund details

Once you submit your online cancellation request, My PT Hub will confirm the effective date. Your access typically ends on your next billing date, not immediately. This means if you cancel on the 10th of a month and your billing date is the 15th, you'll retain access until the 15th, and no charge will appear after that date.

Email cancellation (documented approach)

If you prefer a written record or cannot access your account, send a formal cancellation email to My PT Hub support. This creates a paper trail that protects you if a dispute arises later.

1. Compose a new email to support.mypthub.net
   • Include "Cancellation Request" in the subject line
2. Write your request in clear, simple language
   • Example: "I request cancellation of my My PT Hub subscription effective immediately. My account email is [your email]. Please confirm the cancellation date and any final charges."
3. Include your account email address and the date your subscription began
   • This helps My PT Hub locate your account quickly
4. Request written confirmation of your cancellation
   • Ask them to reply with the effective cancellation date and any refund amount
5. Send the email and keep a copy in a folder you create for this cancellation process
   • Use Tocancel's checklist below to track all correspondence
6. Wait for a response within 5-7 business days
   • If you don't hear back, follow up with a second email and mention you're escalating to consumer protection authorities

Email cancellation takes longer than online cancellation because My PT Hub support must process your request manually. However, this method gives you a documented timestamp and email trail that can be extremely valuable if you need to dispute charges later.

Postal mail cancellation (formal method)

If you want to cancel by post, you can send a formal cancellation letter to My PT Hub's registered address. This is the slowest method but creates an undeniable legal record.

1. Write a formal cancellation letter on your business letterhead (or plain paper with your full name and address)
   • Include the date, your account email, and your account creation date
2. State clearly: "I request immediate cancellation of my My PT Hub subscription. Please cease all billing effective [date]."
   • Include your reason for cancellation (optional but helpful)
3. Request written confirmation of your cancellation in return
   • Ask them to reply with the cancellation date and any refund details
4. Send the letter via registered mail with proof of delivery
   • Keep the proof of delivery receipt in a safe place
5. Allow 10-15 business days for My PT Hub to process your postal cancellation
   • Send a follow-up email if you don't receive a response within this timeframe

Postal cancellation protects you legally because you have proof the company received your request. Use this method only if online or email cancellation has failed or if you want maximum legal documentation.

Timeline and what to expect after cancellation

The cancellation timeline depends on when you submit your request and your account's current billing cycle. Understanding this timeline helps you plan your next steps and budget accordingly.

Immediate steps after you cancel

After you submit your cancellation request, My PT Hub will acknowledge it and provide you with an effective cancellation date. Typically, this is either immediately or at the end of your current billing period. You will retain access to your account and data until that date passes, which gives you time to export any client information you need.

Before your access ends, export all your client data, workout plans, and nutrition schedules. Many fitness professionals need this information to transfer clients to a new platform or maintain records. Log into your account, navigate to the data export or backup section (usually in Settings), and download everything you require. Tocancel recommends saving this data to your computer and an external hard drive as a backup.

Billing after cancellation

If you cancel before your next billing date, My PT Hub should not charge you again. However, monitor your bank statement and email for 30 days after your cancellation date to ensure no unexpected charges appear. If a charge does appear after your cancellation effective date, contact My PT Hub immediately and ask for a refund of the unauthorized charge.

If My PT Hub has already charged you for the current billing period and you cancel mid-cycle, you may not receive a prorated refund. Check My PT Hub's refund policy in your account settings or terms of service to understand what you're entitled to.

Refunds and what you can recover

Your refund eligibility depends on when you cancel and the specific terms of your subscription agreement.

Refund eligibility within 14 days

If you cancel within 14 days of your initial purchase and your account has not yet been substantially used (minimal client data, no active training sessions), you may be eligible for a full refund of your subscription fee. This is your statutory right under UAE Consumer Protection Law.

To claim a refund within the 14-day window, submit a cancellation request and explicitly state in your email or message that you are exercising your consumer cooling-off right. Include your account creation date and request confirmation that your refund will be processed within 14 days.

Refunds after 14 days

After 14 days, your refund eligibility depends on My PT Hub's terms of service and your local law. Most platforms do not offer refunds once the service has been actively delivered. However, if My PT Hub has failed to deliver the service you paid for (for example, if the platform is unavailable or features are non-functional), you have grounds to request a refund as compensation for breach of contract.

If you believe My PT Hub has breached its obligations to you, document the specific failures, take screenshots, and include this evidence in your refund request. If the company refuses, escalate to the GACP with your evidence attached.

Common mistakes to avoid when cancelling

Cancellation can feel stressful, especially if you've been using My PT Hub for a long time or if you're worried about losing client data. The good news is that most cancellation problems are preventable if you follow these key guidelines.

Mistake 1: not confirming your cancellation in writing

If you cancel online, take a screenshot of the confirmation page immediately. If you cancel by email, request a reply confirming the cancellation. This written proof protects you if My PT Hub claims they never received your request or if unauthorized charges appear on your card later.

Mistake 2: cancelling on the wrong date

Check your billing cycle before you cancel. If your renewal date is the 15th of each month and you cancel on the 14th, you'll be charged again the next day. Cancel at least one day before your renewal date to avoid an extra charge. If you accidentally get charged after cancellation, request a refund immediately and escalate to your bank if My PT Hub refuses.

Mistake 3: not exporting your client data first

My PT Hub may delete your account data shortly after your cancellation becomes effective. Before you submit your cancellation request, log into your account and export all client information, workout plans, and progress records. You'll need this data if you're moving to a competing platform or if a client disputes billing later.

Mistake 4: ignoring post-cancellation charges

After your cancellation date, monitor your bank statement weekly for 30 days. If you see a charge from My PT Hub after your effective cancellation date, contact support immediately in writing. Include your cancellation confirmation and the unauthorized charge amount. If they don't refund within 7 days, dispute the charge through your bank and file a complaint with the GACP.

Steps to take after My PT Hub cancellation is complete

Once your account access ends, you still have important tasks to complete to fully close out your relationship with the platform and protect yourself from future disputes.

Verify all charges have stopped

Check your bank statement and credit card bills for two full billing cycles after your cancellation date. Confirm that no charges appear from My PT Hub. If a charge does appear, Tocancel recommends that you document it immediately, contact My PT Hub support, and request a refund with written proof of your cancellation request.

Notify your clients about the transition

If you used My PT Hub to manage client bookings, messaging, or progress tracking, inform your clients of the platform change. Provide them with your contact details, your new platform (if applicable), and instructions for any data they need to retrieve. This prevents confusion and maintains client trust during your transition.

Update your business records

Remove My PT Hub from your list of active business expenses and update your accounting software to reflect the cancellation. If you claimed My PT Hub fees as a business expense or deduction, keep your cancellation confirmation and any refund receipts for your tax records.

Cancellation checklist for My PT Hub

Use this checklist to ensure you've completed every step of the cancellation process correctly and that you're protected if a dispute arises later.

Print this checklist and keep it with your cancellation documentation. If My PT Hub charges you after the cancellation effective date or refuses to acknowledge your request, you'll have all the evidence you need to escalate to the GACP or your bank.

Comparing My PT Hub with alternative fitness platforms

Before you cancel, you may want to review what other platforms offer so you choose the best replacement for your fitness business.

Compare these platforms based on your specific needs. If you're cancelling because of cost, Competitor B offers lower pricing. If you need unlimited clients from the start, Competitor B's Starter plan is more flexible. Tocancel recommends signing up for a free trial or using the 7-30 day guarantee period before fully committing to a new platform.

When to escalate to consumer authorities

In most cases, My PT Hub will process your cancellation smoothly. However, if the company refuses to cancel your account, continues charging after your effective date, or ignores your cancellation requests, you have consumer protection remedies available.

Red flags that require escalation

Escalate to the General Authority for Consumer Protection (GACP) if My PT Hub exhibits any of these behaviours: refuses to process your cancellation request after 7 business days; charges your card after your cancellation effective date; claims they never received your cancellation when you have proof; or offers a refund but fails to process it within 14 days.

Filing a complaint with the GACP

The GACP investigates consumer complaints against companies operating in the UAE. File a complaint if My PT Hub has breached the UAE Consumer Protection Law or failed to honour your cancellation request. You can file online at the GACP website or visit their office in person.

When you file, provide your account details, all cancellation correspondence (emails, screenshots, postal receipts), your billing history, and a detailed explanation of how My PT Hub failed to resolve the issue. The GACP will investigate within 30 days and can force the company to refund charges or honour your cancellation.

Chargeback process through your bank

If My PT Hub continues to charge you after cancellation and the GACP process is taking too long, contact your bank or credit card provider and request a chargeback for unauthorized charges. Provide them with your cancellation confirmation and the unauthorized charge transactions. Your bank will open a dispute and can reverse the charges within 30 days in most cases.

Final summary and next steps

Cancelling My PT Hub is straightforward when you follow the correct process and keep detailed records of every step. You have three cancellation methods available: online (fastest), email (documented), or postal mail (formal). Your consumer rights under UAE Consumer Protection Law protect you if the company refuses to cancel or continues charging after your effective date.

Start by logging into your account, exporting your client data, and confirming your current billing cycle. Submit your cancellation request using the online method for the fastest processing. Take screenshots of every confirmation, monitor your bank statement for 30 days after your cancellation effective date, and escalate to the GACP if unauthorized charges appear.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by providing step-by-step guidance, consumer rights information, and escalation templates. Whether you're cancelling My PT Hub, switching to a competitor, or simply cutting costs, you can rely on Tocancel to walk you through every stage of the cancellation process with clarity and confidence. Visit Tocancel.com today to access your free cancellation checklist, sample cancellation emails, and consumer rights guides for fitness platforms across the UAE and beyond.