Cancel Westgate Resorts: Step-by-Step Guide

How to cancel your Westgate Resorts timeshare and membership in the UAE

Understanding Westgate Resorts and your cancellation rights

Westgate Resorts is a U.S.-based timeshare and vacation ownership company that sells multi-year contracts, membership plans, and resort bookings to consumers across the Middle East and beyond. If you have purchased a timeshare deed, joined their WG Travel Club, or booked through their app, you hold a contract with specific cancellation rights built into UAE consumer law. These rights exist to protect you, and understanding them is the first step toward taking confident action.

Your Westgate Resorts contract likely includes a rescission period-a legally protected window, typically 5 to 10 days from signature, during which you can cancel without financial penalty. Whether you bought during a high-pressure sales presentation, online, or through a broker, this window is yours to exercise. Tocancel is here to guide you through the exact steps needed to exit your contract legally and securely.

What Westgate Resorts sells

Westgate operates several product lines that affect how you cancel. Their core offerings include timeshare ownership (fractional deed ownership spanning 5-25 years), membership subscriptions (such as the WG Travel Club), nightly hotel reservations through their Imprint mobile app, and extended-stay packages. Each product category has different terms and cancellation windows, so identifying what you purchased is your first critical step.

Payments typically flow through the Imprint app as scheduled installments, one-time "Pay Now" transactions, or contract payment plans linked to your ownership agreement. This payment structure matters for your cancellation claim-Tocancel recommends gathering all payment confirmations before you initiate cancellation.

Why consumers cancel Westgate Resorts contracts

Cancellations happen for legitimate reasons: unexpected financial hardship, life changes (job loss, relocation, health issues), unmet expectations about resort availability or quality, or simply realizing the long-term commitment no longer fits your circumstances. None of these reasons require justification under UAE law-your right to cancel within the rescission period stands regardless of your reason. Tocancel recognizes that timeshare cancellations are often stressful decisions, and we are here to simplify the process so you can move forward with confidence.

Your consumer rights under UAE law

The UAE enforces strong consumer protection laws that explicitly safeguard your right to cancel contracts within statutory periods, including timeshare and distance sales.

Federal law no. 24 of 2006 and your rescission period

Under UAE Federal Law No. 24 of 2006 (Consumer Protection Law), you have the right to cancel distance contracts-including online purchases and phone bookings-within 14 calendar days of receipt, without penalty or justification required. Timeshare contracts receive additional protection: most jurisdictions, including the UAE, impose a specific rescission period of 5 to 10 days from the date you sign. Your Westgate Resorts contract must state this window in clear, understandable language.

Your legal position: You can cancel your Westgate Resorts timeshare or membership within your contract's rescission period by sending written notice (preferably certified mail) to the company's registered address. Westgate cannot refuse this cancellation, impose early termination fees, or claim you "owe" money for the cancellation itself during this window.

What happens if Westgate refuses or obstructs your cancellation

If Westgate Resorts fails to provide clear rescission terms, refuses to process your cancellation within the legal window, or imposes unfair penalties, you can escalate to the UAE Ministry of Economy (MOE) or your local Emirate's consumer protection office. The MOE enforces consumer law and can issue fines, demand refunds, and even suspend the company's trading license if violations are severe. This is not an empty threat-companies take MOE escalations seriously. Tocancel advises keeping copies of all cancellation correspondence in case you need to file a formal complaint.

Cancellation methods and contact pathways

Westgate Resorts accepts written cancellation notices through specific channels; email and phone calls alone are insufficient to initiate cancellation.

Accepted cancellation methods

Westgate requires written notice to cancel. The most secure methods are:

• Certified or registered mail: Send your cancellation letter via postal mail with proof of delivery (tracking number and signature confirmation). This creates an official record of when you notified the company.
• Overnight courier delivery: Services such as FedEx or DHL with signature confirmation provide similar proof and reach Westgate faster than standard post.
• In-person delivery: Westgate may not accept hand-delivery at their premises, so certified mail or courier is strongly preferred.
• Email as supplementary notice: You can email your cancellation letter to their customer service address as an additional record, but email alone does not constitute legal notice. Always follow up with certified mail.

Do not rely on phone calls or informal messages-these leave no proof you attempted cancellation. Tocancel strongly recommends certified mail or courier, as it creates a timestamped legal record that protects you if Westgate later claims they never received your notice.

Westgate Resorts contact information

Send your cancellation notice to Westgate's registered office address. You will need to find the specific address for the regional office or headquarters handling your contract. If you have your purchase agreement or welcome letter, the address should be printed there. If not, contact Westgate's customer service by phone to confirm the correct mailing address for cancellations. Always ask for a reference number when you call, and note the date and name of the representative you speak with.

Step-by-step cancellation process

Follow these concrete steps to cancel your Westgate Resorts contract within your rescission period.

Step 1: locate and review your contract

1. Find your original Westgate Resorts purchase agreement or timeshare deed.
   • Check your email for a PDF copy sent after purchase.
   • Log into your Imprint app account and look for a "Documents" or "Contract" section.
   • Search your physical files or contact Westgate directly to request a copy.
2. Identify the exact signature date (the date you signed the contract).
   • This date determines when your rescission period begins and ends.
   • Write this date clearly on a notepad-you will need it in your cancellation letter.
3. Confirm your rescission window (typically 5 to 10 days from signature).
   • Read the contract section titled "Right of Rescission," "Right to Cancel," or "Cooling-Off Period."
   • If your contract is unclear or does not specify the window, Westgate must provide this in writing upon request-request it immediately by email and certified mail.

Step 2: prepare your written cancellation notice

1. Draft a letter on plain paper or email template that includes:
   • Your full name and membership/contract number (found on your agreement or app account).
   • The date you signed the contract.
   • A clear statement: "I hereby cancel my Westgate Resorts timeshare/membership contract effective immediately, exercising my right of rescission."
   • Your contact phone number and email address.
   • Today's date (the date you are sending the notice).
2. Keep the letter brief and factual-do not include long explanations of why you are cancelling.
   • Under UAE law, you do not need to justify your cancellation.
   • Stick to the facts: "I wish to cancel" is sufficient.
3. Print and sign the letter in blue ink (blue ink proves it is an original, not a photocopy).
   • Make two copies: one to send, one to keep for your records.

Step 3: send your cancellation notice via certified mail

1. Visit your nearest postal office (such as UAE Post or a private courier service like FedEx).
   • Request certified mail, registered mail, or overnight courier with signature confirmation and proof of delivery.
   • Keep all tracking information (receipt, barcode, reference number).
2. Address the envelope to Westgate Resorts' registered office or customer service address.
   • Write clearly in block capitals to avoid delivery errors.
   • Include "Cancellation Notice - Timeshare Contract" on the envelope.
3. Keep your tracking number in a safe place-you may need it to prove delivery.
   • Check the courier's website within 2 business days to confirm delivery and obtain a signed receipt.

Step 4: send a follow-up email

1. Email a copy of your cancellation letter to Westgate's customer service email address.
   • Use the same wording as your certified letter.
   • Include your tracking number in the subject line: "Cancellation Notice - Tracking #[number]"
   • Request a reply confirming receipt and processing of your cancellation.
2. Keep the email and any response in a folder for your records.
   • Do not delete these emails-they are evidence if you need to escalate.

Step 5: document everything and monitor your account

1. Create a cancellation file with:
   • A copy of your original contract (signature date highlighted).
   • Your printed cancellation letter.
   • Postal receipts and tracking numbers.
   • Email confirmation screenshots.
   • Any responses from Westgate, including cancellation confirmation numbers.
2. Check your Imprint app and Westgate account weekly for 4 weeks after sending your notice.
   • Look for cancellation confirmation, status updates, or requests for additional information.
   • If you see charges continuing, screenshot them and save the date.
3. If Westgate does not respond within 10 business days, follow up with a second certified letter referencing your first notice and tracking number.
   • State clearly: "I have not received confirmation of your receipt or processing of my cancellation notice dated [date]. Please confirm within 5 business days."

Refunds and timeline expectations

Once your cancellation is processed, you are entitled to a refund of any amounts paid during the rescission period, minus only documented costs Westgate actually incurred (such as booking fees if applicable, though this is rare during rescission).

Refund timeline

UAE consumer law does not specify a strict refund timeline, but standard practice is 14 to 30 days from when Westgate confirms your cancellation. If you paid by credit card or debit card, the refund will reverse the original transaction. If you paid by bank transfer, Westgate must refund to the same account. Request your refund status in writing if you do not see the credit within 30 days.

What to expect on your next billing cycle

After your cancellation is confirmed, Westgate should stop all future charges immediately. Do not pay any invoices or bills you receive after your cancellation date. If charges continue, screenshot them with the date and time visible, then contact Westgate's billing department and reference your cancellation confirmation number. If charges persist, report the unauthorized debit to your bank and file a chargeback dispute-your bank can recover the money while you escalate to the MOE. Tocancel advises notifying your bank in writing of the cancellation as a precaution, especially if you used automatic payments through the Imprint app.

Common cancellation mistakes and how to avoid them

Timeshare cancellations are high-stakes, and small errors can delay your exit or give Westgate grounds to claim non-compliance. Protect yourself by recognizing these pitfalls.

Mistake 1: missing your rescission period deadline

Your cancellation window is fixed-typically 5 to 10 days from signature. If you miss this period, you lose the automatic right to cancel without penalty. After rescission expires, canceling requires Westgate's agreement or a separate legal process (which is costly and complex). Do not delay: if your contract is within 7 days old, send your cancellation notice today by certified mail. Tocancel strongly recommends sending notice within the first 3 days if possible, giving you a safety margin.

Mistake 2: relying on phone calls or informal messages

A customer service representative may promise to "process your cancellation" over the phone, but without written proof, Westgate can later deny receiving your request. Always follow up phone conversations with certified mail and email. Your evidence matters-Westgate's word versus your word will not stand up if you need to escalate to the MOE.

Mistake 3: continuing to pay after cancellation

If you send a cancellation notice and Westgate delays confirmation, do not assume you can keep paying normally. Stop automatic payments through your bank or Imprint app immediately after sending your notice. If you continue paying, Westgate may argue you "accepted" the contract by your conduct. Contact your bank and halt the recurring payment to prevent accidental charges.

Mistake 4: accepting partial refunds or settlement offers

Westgate may contact you after your cancellation notice and offer a "compromise" (e.g., "We will refund 80% if you forgive the rest"). Unless you are past rescission and negotiating a separate exit, do not accept this. Your legal right is a 100% refund within rescission. Accepting a lower amount weakens your position if you later need to escalate. Say no, and insist on full compliance with your rescission right.

Mistake 5: failing to document the signature date

If your rescission period is "10 days from signature" and you do not know the exact signature date, you risk missing the deadline. Before you send any cancellation notice, confirm the date in writing with Westgate. Ask: "Please confirm the exact date I signed my timeshare contract so I can verify my rescission rights." Keep their response.

After your cancellation is processed

Cancellation is emotionally and financially significant, and the process does not end when Westgate confirms your exit. You have follow-up responsibilities to protect yourself.

Monitor your accounts and billing

For the next 90 days, review your bank and credit card statements monthly for any unexpected charges from Westgate or associated vendors. Set a calendar reminder to check your Imprint app account every 2 weeks to confirm it remains inactive and no new charges appear. If you see unauthorized charges, contact your bank immediately and provide your cancellation confirmation number as evidence the debt is disputed.

Request a written cancellation confirmation

After Westgate processes your cancellation, request a formal written confirmation letter or email stating the cancellation date, refund amount, and estimated refund timeline. Save this document-you may need it for tax purposes or if you later file a complaint. If Westgate refuses to provide written confirmation, that refusal is itself evidence of non-compliance you can report to the MOE.

Keep your contract and correspondence indefinitely

Do not destroy your original Westgate contract, cancellation letter, postal receipts, or email confirmations. Keep these in a safe location (physical or digital) for at least 3 to 5 years. If a billing dispute arises in year 2 or 3, you will need to prove when you cancelled.

If Westgate refuses to cancel

If Westgate ignores your cancellation notice, claims you missed the deadline, or refuses to process your request, escalation is your next step.

Escalation pathway

1. Send a final written notice via certified mail, referencing your original cancellation notice, its tracking number, and the date you sent it.
   • State: "I exercised my legal right of rescission on [date]. You have not confirmed cancellation within a reasonable timeframe. I expect written confirmation and full refund within 10 business days, or I will file a formal complaint with the UAE Ministry of Economy."
2. Wait 10 business days for a response.
   • If no response or refusal, proceed to step 3.
3. File a formal complaint with the UAE Ministry of Economy (MOE).
   • Visit the MOE website or visit their office in your Emirate.
   • Provide all documentation: your contract, cancellation notices, proof of delivery, and any correspondence with Westgate.
   • Clearly state your complaint: "Westgate Resorts refused to honor my statutory right of rescission under Federal Law No. 24 of 2006."
   • Request a formal investigation and enforcement order requiring full refund.
4. The MOE will contact Westgate and demand compliance.
   • Most companies comply at this stage to avoid fines and regulatory sanctions.
   • If Westgate still refuses, the MOE can issue a fine, order restitution, and suspend trading licenses.

When to seek legal counsel

If the MOE escalation does not resolve your case within 60 days, or if Westgate disputes the amount owed, consult a consumer rights attorney in your Emirate. Many offer free initial consultations. An attorney can file a civil claim in the appropriate court and pursue damages if Westgate violated the law. Tocancel recommends documenting all costs (legal fees, lost time, stress) to present to the court.

Cancellation checklist

Use this checklist to ensure you have completed every step correctly.

Westgate Resorts cancellation comparison table

Compare your options and expected outcomes below.

Tocancel's strong recommendation: Cancel within your rescission period. This is your strongest legal position and requires the least effort. After rescission expires, your options become expensive and uncertain.

How tocancel can help you cancel with confidence

Canceling a timeshare contract is daunting, but you are not alone. Tocancel has helped thousands of consumers cancel subscriptions, memberships, and timeshare contracts by providing clear, step-by-step guidance and protecting their legal rights. Our mission is to translate consumer law into plain language and empower you to take action without fear or confusion.

When you use Tocancel, you gain access to expert advice rooted in your rights under UAE Federal Law No. 24 of 2006 and international consumer protection standards. We guide you through every step-from locating your contract to sending certified mail to escalating to the MOE if necessary. We also remind you of the legal leverage you hold: your rescission period is a statutory right, not a favor Westgate grants.

Tocancel's resources include templates for cancellation letters, tracking checklists, escalation pathways, and direct links to the UAE Ministry of Economy contact information. Whether you are canceling your first timeshare or your third, Tocancel has helped thousands of consumers reclaim control of their finances and exit contracts that no longer serve them. Visit Tocancel.com today to start your cancellation journey with confidence and clarity.