Cancel Kangaroo Security: The Right Way

How to cancel your Kangaroo Security subscription and avoid unwanted renewal charges

What Kangaroo Security is and why you might want to cancel

Kangaroo Security is a do-it-yourself home security platform run by Roo, Inc that lets you purchase cameras, sensors and starter kits bundled with optional annual protection plans. These paid plans unlock cloud storage, theft and damage reimbursement, and 24/7 professional monitoring. Most Australians purchase subscriptions through the app, and they renew automatically every 12 months unless you take action to stop them.

The automatic renewal model means charges appear on your credit card or bank account without a fresh decision from you each year. If you no longer need the service, want to switch to a different provider, or dispute a charge that appeared without clear warning, you have legal rights under Australian Consumer Law. This guide walks you through the cancellation process step by step so you can stop unwanted charges and regain control of your account.

Understanding kangaroo's pricing structure in australia

Kangaroo Security offers a free tier and multiple paid plans, each with different features and annual costs. The table below shows what you pay and what you receive:

Hardware bundles automatically include 12 months of a paid plan when you purchase. This means your subscription starts on day one, even if you only wanted the physical equipment. If you bought a bundle and no longer want the paid tier, you must cancel the subscription separately from the hardware itself.

Common reasons australians cancel Kangaroo Security

Across app store reviews and consumer feedback platforms, Australian customers report three consistent issues: unexpected renewal charges appearing without adequate warning, confusion over how in-app purchases renew each year, and slow or unhelpful responses from support when disputing charges. Many customers only notice the annual charge weeks after it appears on their statement, which means they miss the window to cancel before renewal.

This pattern shows that timing and documentation are critical to a successful cancellation. You cannot simply delete the app and assume your subscription will lapse. You must actively cancel within Kangaroo's system and keep proof of your request.

Your cancellation rights under australian consumer law

As an Australian consumer, you have legal protections when you cancel subscriptions and dispute charges. Understanding these rights gives you confidence to act.

What australian consumer law says about subscriptions

The Australian Consumer Law, enforced by the Australian Competition and Consumer Commission (ACCC), protects you when you buy services like Kangaroo Security. The law says companies must not charge you without your express consent, must make it as easy to cancel a subscription as it was to sign up, and must give you clear information before you renew.

In practice, this means Kangaroo Security must provide a simple, obvious way for you to turn off auto-renewal before your next payment is due. If they make cancellation deliberately hard, unclear or hidden, they may be breaking the law. Your legal position is strong: you have the right to cancel at any time, and you have the right to dispute charges that appear without your clear permission.

What to do if Kangaroo Security refuses to cancel

If you submit a cancellation request and Kangaroo Security ignores you, delays unreasonably, or disputes your request, you can escalate to the ACCC. The ACCC investigates breaches of the Australian Consumer Law and can force companies to refund money and change their practices. Tocancel has helped thousands of consumers understand these escalation pathways, and you have the same protections available to you.

Keep every email, screenshot and record of your cancellation attempt. This documentation is your evidence if you need to lodge a complaint with the ACCC later. Your rights are backed by law, and companies know it.

How to cancel Kangaroo Security: three methods explained

Kangaroo Security provides three official ways to cancel your subscription, each with different response times and reliability levels. Choose the method that best suits your situation.

Method 1: cancel through the Kangaroo Security app (fastest option)

The quickest cancellation method is to turn off auto-renewal directly in the app where you purchased your subscription. This works if you subscribed through the iOS App Store or Google Play Store on Android, because these platforms manage your subscription renewal.

In-app cancellation can take effect immediately or within hours, but you receive no confirmation email by default. You must verify the change yourself by checking your app settings after you complete the process.

1. Open the Kangaroo Security app on your device (iPhone, iPad or Android)
   • Log in if prompted with your account credentials
2. Navigate to your account settings
   • On most devices, tap the profile icon or account menu (usually bottom right or top left)
   • Look for Settings, Account or My Account
3. Find the Subscription or Billing section
   • Select Subscription, Plan, Manage subscription or similar wording (varies by app version)
   • Look for options to View subscription, Manage plan or Edit auto-renewal
4. Turn off auto-renewal
   • On iPhone: tap Manage subscriptions, find Kangaroo, tap Edit or View details, then turn off auto-renewal
   • On Android: open Google Play Store, tap your profile, select Payments and subscriptions, then Subscriptions, find Kangaroo, and tap Cancel subscription
5. Confirm your cancellation request
   • The app asks you to confirm; select Yes, Cancel subscription or similar
   • You may see a retention offer or survey; you can skip this
6. Take a screenshot of the confirmation screen
   • This proves you cancelled, even if no email arrives

After you complete these steps, your subscription cancels at the end of your current billing cycle. You retain access to your account until the final day of your paid period, then your plan reverts to Basic (free) automatically.

Method 2: email Kangaroo Security customer support

If the app method fails or you prefer a paper trail, contact Kangaroo Security via email. This creates a documented record of your cancellation request, which protects you if disputes arise later.

1. Compose a new email to [email protected]
   • Use a subject line like "Subscription Cancellation Request - [Your Account Email]"
2. Write your cancellation message
   • State clearly: "I request to cancel my Kangaroo Security subscription effective immediately"
   • Include your full name, account email and phone number
   • Include your account number if you have it (check your invoice or app)
   • Mention your current plan name (Camera Protect, Complete Protect, etc)
   • Optional: briefly explain why you are cancelling (helps Kangaroo improve, but is not required)
3. Send the email from your registered account email address
   • This links your request directly to your account
4. Wait for a response
   • Kangaroo's support team aims to respond within one business day during operating hours
   • If you do not hear back within two business days, send a follow-up email
5. Save the confirmation email
   • Kangaroo should email you when your subscription cancels
   • Archive this email permanently for your records

Email cancellation creates a written record that protects you. If a charge appears after you cancel by email, you have proof you requested cancellation, which strengthens your position if you dispute the charge.

Method 3: phone Kangaroo Security directly

If you prefer to speak to someone live or need to cancel urgently, call Kangaroo Security's customer support team. Phone support offers immediate answers but no automatic written record, so you must document the call yourself.

1. Call Kangaroo Security on 1-800-371-0097
   • Have your account details ready: email, phone number and account number
   • Note the current time, date and name of the support agent you speak to
2. State your request clearly
   • Say: "I want to cancel my Kangaroo Security subscription effective today"
   • Provide your account email and plan name when asked
   • Confirm the cancellation date they give you
3. Ask for a cancellation reference number
   • The agent should provide a unique reference code
   • Write this down immediately
4. Request written confirmation via email
   • Ask the agent to email you a cancellation confirmation within one hour
   • Provide your email address again to confirm
5. Document the call in writing immediately after
   • Send yourself an email with the date, time, agent name and reference number
   • Include the cancellation effective date they quoted

Phone cancellation is fast, but you must create your own written record. Email yourself the details within minutes of the call so you have proof if problems arise later.

What happens after you cancel

Once you submit your cancellation request through any method, Kangaroo Security processes it within one business day during operating hours. You should receive confirmation, though the timing and format varies by method.

Your access and charges after cancellation

You retain full access to your account and all recorded footage until the end of your current billing cycle. This means if you cancel mid-month, you do not lose access immediately; you keep everything until your annual renewal date would have occurred. After that date passes, your subscription reverts to the free Basic plan automatically.

No further charges should appear after cancellation. If you see a charge on your bank statement or credit card after your cancellation date, that charge is likely a mistake or a refund being processed. Check your email for a confirmation, and if the charge remains unexplained after five business days, contact Kangaroo Security immediately or dispute the charge with your bank.

Refunds and what you can recover

Kangaroo Security generally does not offer refunds for unused portions of your subscription if you cancel mid-cycle. This is common for annual plans, and Australian Consumer Law allows it if you signed up knowing the terms. However, you are entitled to a refund if any of these apply: you can prove you did not authorise the charge, the company breached their terms, the service was not fit for purpose, or you cancel within 14 days of purchase (similar to the distance selling rules).

If your cancellation is within 14 days of your original purchase or renewal, request a refund explicitly in your cancellation message. Write: "This cancellation is within 14 days of my purchase date [insert date]. Please process a full refund." If Kangaroo refuses, you can dispute the charge with your bank or lodge a complaint with the ACCC. Tocancel recommends keeping all purchase receipts and renewal notices to support any refund claim.

Common mistakes to avoid when cancelling Kangaroo Security

Cancelling a subscription can feel stressful, especially if you have already noticed unwanted charges. Here are the pitfalls that catch consumers off guard:

Mistake 1: deleting the app instead of cancelling

Removing the Kangaroo Security app from your phone does nothing to cancel your subscription. The app is just a window into your account; the subscription lives on Kangaroo's servers regardless. If you delete the app without cancelling in the settings first, your annual charges continue, and you will not see them until they appear on your bank statement weeks later. Always cancel within the app or via email or phone before you delete it.

Mistake 2: cancelling only the hardware, not the subscription

If you bought a hardware bundle that included 12 months of a paid plan, cancelling your hardware order does not cancel your subscription. These are two separate things. You can return the physical devices and still be charged for the annual plan. You must cancel the subscription separately through one of the three methods above. Check Tocancel for guidance on refunds if you return hardware within the eligible window.

Mistake 3: missing the renewal window and paying again

If you cancel on the last day of your billing cycle, you may not see the cancellation take effect in time. Kangaroo attempts to renew within 24 hours of your anniversary date. If you cancel on day 364 of your 365-day plan, renewal may already be processing. This is why you should cancel at least three to five business days before your annual renewal date. Check your original purchase email or app to find your renewal date, then act before it arrives.

Mistake 4: not saving proof of cancellation

The most critical mistake is failing to document your cancellation request. If you cancel via email, save that email and the response. If you cancel by phone, write down the date, agent name and reference number. If you cancel in-app, take a screenshot of the confirmation screen. Without proof, you cannot dispute a charge that appears after you cancel. Keep these records for at least 12 months.

Mistake 5: assuming a retention offer means cancellation failed

When you cancel, Kangaroo may offer a discount, free trial period or other incentive to keep you. This is a retention tactic, not a sign that your cancellation did not work. If you are certain you want to cancel, ignore the offer and proceed with cancellation. Your request stands unless you actively choose to accept their counter-offer.

Timeline and what to expect

Understanding the cancellation timeline helps you plan and reduces anxiety. Here is what typically happens:

If your timeline diverges from this, contact Kangaroo Security or consult Tocancel for escalation guidance. Most cancellations complete within one business day during operating hours.

If Kangaroo Security refuses to cancel or disputes your request

In rare cases, Kangaroo Security may refuse to cancel your subscription, claim they never received your request, or dispute that you authorised the original charge. These refusals are serious and often a sign of non-compliance with Australian Consumer Law.

Document everything and escalate

Collect all evidence: your cancellation emails, phone call notes with dates and agent names, screenshots of your app history, and bank statements showing the charges. Create a single document that lists every cancellation attempt you made and Kangaroo's response (or lack of response). This dossier is your leverage.

If Kangaroo refuses to respond or cancels after more than one business day of processing, file a complaint with the Australian Competition and Consumer Commission (ACCC). You can lodge a complaint online at accc.gov.au or call the ACCC consumer hotline. The ACCC investigates breaches of the Australian Consumer Law and can order Kangaroo to refund you and change their cancellation practices.

Tocancel has helped thousands of consumers escalate disputes to the ACCC and recover refunds. Your case is stronger if you have documented every step, so keep everything.

Checklist: your cancellation action plan

Use this checklist to ensure you cancel correctly and protect yourself:

Comparing Kangaroo Security to other home security providers

If you are cancelling because you prefer a different provider, you may want to compare cancellation policies before you switch. Some competitors make cancellation harder than others. The table below shows how Kangaroo Security stacks up:

Kangaroo Security offers flexible, no-lock-in annual plans and multiple cancellation methods, which puts it ahead of providers who lock you in for 24 months or charge early termination fees. Compare cancellation policies before you commit to a new provider so you do not repeat this experience.

Contacting Kangaroo Security: mailing address and support details

If you need to send a formal cancellation notice by post or require Kangaroo's office address for legal documents, use the details below. Most customers do not need to post a letter, but this option exists if email or phone does not work.

Kangaroo Security contact information

Email support: [email protected]

Phone support: 1-800-371-0097 (United States business hours)

Mailing address: You can send a formal cancellation notice to the registered office of Roo, Inc. Verify the current mailing address on Kangaroo's official website before posting, as office locations can change. Include your full name, account email, phone number, account number (if available), the date of the letter, and a clear statement: "I request to cancel my Kangaroo Security subscription effective immediately. Please confirm receipt and provide a cancellation reference number."

Send your letter via Australia Post Registered Mail (tracking included) so you have proof of delivery. Keep the receipt and a copy of your letter for your records.

Final steps and summary

Cancelling your Kangaroo Security subscription is straightforward if you follow the process outlined above. You have three reliable methods: cancel in-app for speed, email for documentation, or call for live support. The key is to submit your request, save proof immediately, and verify the cancellation took effect after your next renewal date passes.

Remember, you have legal rights under Australian Consumer Law. Kangaroo Security must make cancellation easy and process your request within one business day. If they refuse or delay, you can escalate to the ACCC. Do not accept a refusal or ignore a charge that appears after you cancel.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, dispute unfair charges and navigate company resistance. Whether you are switching providers, cutting costs or simply no longer need Kangaroo Security, Tocancel empowers you to take control. Visit tocancel.com for guidance on cancelling other services, disputing charges and understanding your consumer rights. Your refund and your peace of mind are worth the effort.