Cancel 28 Degrees: The Right Way

How to cancel 28 degrees and avoid paying fees you don't need

Understanding 28 degrees and why you might cancel

28 Degrees is the Latitude 28° Global Platinum Mastercard, built for international travellers and online shoppers seeking to minimise foreign transaction fees. The card historically offered zero currency conversion charges and travel-related protections without any annual or monthly costs. However, Latitude Financial Services introduced substantial fee changes between September 2024 and May 2025 that have led thousands of cardholders to reconsider whether the card still delivers real value for their circumstances.

If you are wondering whether cancelling makes sense for you, Tocancel exists to help you understand your rights and make that decision with confidence. Your financial situation is unique, and the new fee structure may no longer suit your spending patterns. Therefore, the first step is working through whether these changes affect you negatively.

The pricing changes that prompted cancellations

Latitude implemented a tiered fee structure based on account opening date. If your account opened before May 2025, you now face an A$8 monthly card maintenance fee, equivalent to A$96 per year. Customers approved from 29 May 2025 onwards encounter an A$96 annual card fee instead, sometimes waived in the first year or conditional on annual spending thresholds. This fundamental shift means the card is no longer free to hold.

Beyond the card fee itself, your interest rate on carried balances sits at approximately 27.99% per annum, and cash advances incur a 3% fee with a A$4 minimum. If you use the card for everyday purchases and carry a balance, these costs accumulate quickly and often exceed the foreign exchange savings the card provides.

Why cardholders are choosing to cancel now

Consumer forums and review platforms reveal a consistent theme: customers accepted paying zero fees for a premium travel card, but recurring monthly or annual charges crossed a psychological and financial threshold. Many report unexpected charges on dormant accounts, difficulty reaching customer service to discuss the changes, and frustration over late or unclear communications about the new pricing model.

Your decision to cancel is entirely valid if the new recurring fees outweigh the foreign transaction savings you actually use. Tocancel recommends quantifying your annual international spending first. If you spend less than A$500 to A$1,000 yearly on overseas purchases, the A$96 annual fee may wipe out any benefit you receive.

Pricing and fees explained in detail

You need the complete fee picture before deciding to keep or cancel your card.

The arithmetic is simple: A$96 per year divided by your actual foreign spending determines whether the card pays for itself. If you spend A$2,000 to A$3,000 annually on international transactions, a standard bank card with no fee may cost you the same or less in foreign exchange markup.

Should you cancel 28 degrees right now

Your cancellation decision depends on your personal spending and financial circumstances.

Strong reasons to cancel

Cancel if your annual foreign spending is under A$2,000. The recurring fee becomes an unrecovered cost with no offsetting benefit. Cancel also if you carry a balance month to month, because the 27.99% interest rate is considerably higher than most mainstream bank credit cards. Cancel if you primarily use the card for domestic Australian purchases, because the foreign exchange advantage disappears entirely. Finally, cancel if you have received unexpected fees or charges and feel the card no longer meets your needs or financial goals.

Reasons to keep your card

Keep 28 Degrees if you spend A$3,000 or more annually on international purchases or travel regularly. The zero currency conversion fee will save you more than A$96 per year. Keep the card if you pay your balance in full each month and never carry interest-bearing debt. Keep it if your overseas spending is concentrated in peak months, allowing you to plan around the fee schedule. Keep it if you value the travel insurance and other premium benefits that come with the Platinum designation.

How to cancel your 28 degrees card

You have multiple straightforward options to close your account with Latitude Financial Services.

Cancel using the latitude app

This is the quickest method if you are comfortable with digital banking.

1. Download or open the Latitude app on your mobile device
2. Log in using your username and password
3. Navigate to the "Manage account" section
4. Select "Close account request" or "Cancel card"
5. Follow the prompts to confirm your cancellation request
6. Note the confirmation reference number for your records

The app method provides immediate confirmation and a digital record, which Tocancel recommends you screenshot or save for your protection.

Cancel via the latitude online service centre

If you prefer a web browser instead of the app, use this method.

1. Visit the Latitude Financial Services online portal
2. Log in with your credentials
3. Locate "Account settings" or "Manage account"
4. Choose "Close account" or "Cancel card"
5. Complete the cancellation form and submit
6. Save or screenshot the confirmation email sent to your registered email address

Web-based cancellation leaves a traceable digital record that protects you if any dispute arises about when your account closed.

Cancel by phone

Call Latitude customer solutions at 1300 462 273 (available during Australian business hours) to cancel over the phone.

1. Have your card number and personal identification details ready
2. Explain clearly that you wish to close your 28 Degrees account
3. Listen carefully to any retention offers or requests for feedback
4. Confirm the cancellation date and any outstanding balance information
5. Ask for a cancellation reference number and note it down
6. Request written confirmation be sent to your email address within 48 hours

Phone cancellation gives you the opportunity to ask questions directly, but always follow up with a written request to ensure there is documented evidence of your instruction.

Cancel by certified mail

Use this method if you want a permanent written record of your cancellation request.

1. Write a formal letter stating your intention to cancel your 28 Degrees account
2. Include your full name, card number, date of birth, and current address
3. State the requested cancellation date
4. Include a sentence such as: "I request that my 28 Degrees credit card account be closed effective immediately"
5. Send the letter via Australia Post certified mail to: 28 Degrees Customer Support, GPO Box 1818, Melbourne VIC 3001
6. Keep the Australia Post receipt and a copy of your letter for your records

Certified mail provides the strongest legal evidence that you sent a cancellation request on a specific date, which Tocancel recommends for anyone concerned about service delays or disputes.

What happens after you cancel your 28 degrees account

Understanding the post-cancellation timeline helps you prepare for what comes next.

Your account closure timeline

Once Latitude receives your cancellation request, the company typically processes the closure within 5 to 10 business days. Your card will stop working immediately or within 48 hours, depending on the cancellation method you chose. You remain responsible for any outstanding balance on the account, and interest continues to accrue on any unpaid balance at the 27.99% rate until the debt is cleared. Therefore, pay off your balance in full before cancelling if possible, or arrange a payment plan if you carry a balance.

After your account closes, Latitude will send you a final statement showing any remaining balance due. If you have scheduled automatic payments linked to this card, update those payment methods with your new card details or bank account information to avoid missed payments on other obligations.

Refunds and final settlements

Latitude does not refund card fees already charged, even if you cancel partway through a billing month. The A$8 monthly fee charged on the first of each month is non-refundable unless the company made an error or you cancel within a statutory cooling-off period (typically 10 days for new accounts). If you cancel a recently opened account within this cooling-off window, contact Latitude immediately to request a full refund of any fees charged during that period.

Any unused credit on your account or promotional balance transfer credits remains available until your account formally closes. Use or clear these balances before closure to avoid losing the benefit.

Your consumer rights when cancelling

Australia's consumer protection framework gives you specific rights that apply to credit card cancellation.

Your legal position

Under the Australian Consumer Law (part of the Competition and Consumer Act 2010), you have the right to cancel a credit card contract without penalty, except for the legitimate costs of any balance owed. Latitude must not charge you termination fees, early closure penalties, or any fees related to the cancellation itself. However, they can require you to settle any outstanding balance you carry, and interest continues until you pay that balance in full.

If you opened your 28 Degrees account online, you also benefit from a 10-day cooling-off period under the National Credit Code. This means you can cancel without reason and receive a full refund of all fees within 10 calendar days of account opening. After this period, you can still cancel anytime, but you forfeit any refund of fees already charged (unless an error occurred).

Disputing charges and seeking remedies

If Latitude charges you a fee you believe is incorrect or unauthorised, you can dispute it formally. Request a written explanation of the charge within 30 days of the transaction. If the company cannot justify the charge, you have the right to ask for a reversal. Keep detailed records of all communications, including dates, times, and names of staff members you speak with. If Latitude refuses to help, escalate your complaint to the Australian Financial Complaints Authority (AFCA), which mediates disputes between consumers and financial services providers at no cost to you.

Tocancel emphasises that your rights are enforceable even after your account closes. If you discover unauthorised charges within 12 months of cancellation, you can file a chargeback dispute with your bank or dispute the charge with AFCA.

Common mistakes people make when cancelling

Avoiding these pitfalls ensures your cancellation goes smoothly without unexpected complications or ongoing charges.

Forgetting to pay off your balance first

Many cardholders cancel their account while carrying an outstanding balance, only to discover that interest continues accumulating at 27.99% until the debt is cleared. Closing your account does not eliminate the debt; it simply stops you using the card. Pay your balance in full before cancelling, or arrange a formal payment plan with Latitude to clear the debt systematically. This prevents surprise charges and protects your credit score from the lingering impact of unpaid credit card debt.

Not confirming cancellation in writing

Cancelling verbally by phone or in person leaves you vulnerable to disputes later. Always request written confirmation via email, app notification, or certified mail receipt. If Latitude claims they never received your cancellation request, you have no proof. Written confirmation gives you documented evidence of your intention and the date you made your request, which Tocancel strongly recommends as protection against billing errors or unexpected charges after closure.

Ignoring the final statement

After cancellation, Latitude will send you a final statement detailing any remaining balance or fees. Some cardholders discard this statement without reading it, missing the opportunity to identify errors or unauthorised charges. Review your final statement carefully within 30 days and dispute any charges you do not recognise. This is your last chance to correct errors while the account is still fresh in the company's system.

Leaving automatic payments linked to the old card

If you have recurring payments (subscriptions, insurance premiums, utilities) linked to your 28 Degrees card, update these to your new payment method before cancelling. Failure to do so results in declined payments, late fees, and potential service interruptions. Go through your recent statements and identify all recurring charges, then update each one individually with your new card or bank account details.

Comparing 28 degrees alternatives

Before cancelling, consider whether a different card might better suit your spending habits and financial goals.

The right alternative depends on your specific spending patterns and travel frequency. Tocancel recommends calculating your annual foreign exchange costs under each option to identify the genuine winner for your circumstances.

Cancellation checklist for your peace of mind

Use this checklist to ensure you do not miss any critical steps in the cancellation process.

• Calculate your annual foreign spending to confirm cancellation makes financial sense
• Pay off your outstanding balance in full or arrange a payment plan
• Update all recurring payments (subscriptions, insurance, utilities) linked to this card
• Choose your preferred cancellation method (app, phone, or certified mail)
• Request and save written confirmation of your cancellation request
• Note the cancellation reference number or the date your request was processed
• Wait 5 to 10 business days, then confirm your card no longer works
• Review the final statement when it arrives for any unexpected charges
• Dispute any errors or unauthorised fees within 30 days
• Keep cancellation documentation for at least 12 months as evidence of closure

Completing each step protects you from billing errors, interest charges, and disputes after your account closes.

Taking action: your next steps

If you have decided to cancel your 28 Degrees card, the process is straightforward and you remain fully in control of the timeline. Contact Latitude immediately using the method that suits you best: the mobile app (fastest), the online service centre (digital record), a phone call to 1300 462 273 (personal confirmation), or certified mail to 28 Degrees Customer Support, GPO Box 1818, Melbourne VIC 3001 (strongest legal evidence).

Tocancel has helped thousands of consumers cancel unwanted cards and reclaim their financial power by understanding their rights and taking confident action. Once your cancellation is confirmed, your card will cease functioning within days, and Latitude will send you a final statement within 14 days. Review this statement carefully, pay any remaining balance, and move forward with a payment method that genuinely works for your circumstances.

Your financial situation is yours alone to control. If the new 28 Degrees fees do not align with your spending or budget, cancellation is a straightforward choice that Tocancel supports fully. Do not delay if you have already decided this card no longer serves you-submit your cancellation request today and take the first step toward better financial peace of mind.