Cancel Digit: The Right Way to Reclaim Your Savings

How to cancel Digit and stop automatic savings transfers

What Digit is and why you might cancel

Digit is an automated savings app that transfers small amounts from your linked Australian bank account into dedicated savings buckets. The service operates on a monthly subscription model starting at $5.00 AUD, though pricing varies by plan. The parent company Oportun acquired and rebranded the product, but Digit's core function remains unchanged: helping you save without thinking about it.

You might decide to cancel if the automatic transfers no longer suit your budget, the monthly fee feels unjustified, or you prefer managing savings yourself. Whatever your reason, you have clear rights under Australian law, and Tocancel is here to guide you through each step. Understanding the cancellation process upfront protects you from unexpected charges and delayed account closures.

How digit's subscription model works

Digit offers a free basic tier with limited features and a paid tier that unlocks automated transfers and investment features. Your subscription renews automatically every 30 days unless you actively cancel. This means you must take deliberate action to stop future charges; inaction results in continued billing.

Your cancellation route depends on where you subscribed. If you signed up through the Apple App Store, Google Play Store, or Digit's website directly, each platform has its own cancellation process. Tocancel recommends identifying your subscription source first, because cancelling in the wrong place delays the process and leaves your account vulnerable to continued charges.

Common reasons to cancel Digit

Users cancel Digit when automatic transfers drain their spending money, when they've built sufficient savings and no longer need the service, or when they want to manage investments independently. Some cancel after experiencing billing issues, unexpected withdrawals after account closure, or difficulty accessing funds trapped in savings buckets.

If you've reached your savings goal or changed your financial strategy, cancellation is straightforward once you follow the correct steps. The key is acting decisively and documenting each step so you have proof of your cancellation request if disputes arise later.

Your consumer rights under australian law

Australian Consumer Law gives you specific protections when cancelling subscriptions like Digit, particularly around false claims and unfair contract terms.

What the australian consumer law says about digital subscriptions

Under the Competition and Consumer Act 2010 (Cth), you have the right to cancel a subscription if Digit has made misleading or false statements about the service, its price, billing frequency, or how to cancel it. If the signup process didn't clearly disclose the monthly fee or the transition from any free trial to paid billing, you may be entitled to a full refund of charges caused by that misleading conduct.

Your legal position: If Digit charged you during a free trial without clear consent, or if you cannot locate cancellation instructions on their website or app, the company has likely breached its disclosure obligations. This strengthens your claim for a refund.

The Australian Securities and Investments Authority (ASIC) enforces consumer protection in financial services, and the Australian Financial Complaints Authority (AFCA) handles disputes. If Digit refuses to honour your cancellation or refund request, you can escalate to AFCA at no cost.

When you're entitled to a refund

You can request a refund within a reasonable time if the service fails to meet the terms promised. If Digit continues withdrawing funds after you've cancelled, or if your account remains active despite closure requests, you have documented grounds for a refund claim.

Keep records of every cancellation attempt, including screenshots of your cancellation request, confirmation emails, and any failed or unexpected withdrawals from your linked bank account. This evidence is essential if you need to dispute charges with AFCA later.

Cancellation methods for Digit

Your cancellation route depends on where you subscribed and what type of account you hold.

Cancelling through the apple app store

If you subscribed to Digit via the Apple App Store on your iPhone or iPad, you must cancel through Apple's subscription management system, not through the Digit app itself. Apple processes the cancellation and notifies Digit, but this route often causes delays in account closure.

1. Open the Settings app on your iPhone or iPad
2. Tap your Apple ID profile at the top of the screen
3. Select Subscriptions
4. Find and tap Digit
5. Tap Cancel subscription
6. Confirm your cancellation choice
7. Take a screenshot of the cancellation confirmation

Apple will stop charging you after the current billing cycle ends. However, Digit may take several additional business days to process your account closure and release any held funds. Contact Digit directly to confirm your cancellation was received.

Cancelling through google play store

If you subscribed via Google Play on an Android device, Google handles your subscription cancellation, but Digit controls when your account fully closes.

1. Open Google Play on your Android phone or tablet
2. Tap your profile icon (top right)
3. Select Payments and subscriptions
4. Tap Subscriptions
5. Choose Digit
6. Tap Cancel subscription
7. Follow Google's confirmation steps
8. Screenshot your cancellation confirmation

Like Apple, Google stops billing at the next renewal date, but Digit may require additional time to process account closure. Request written confirmation of your cancellation from Digit's support team once Google confirms the cancellation.

Cancelling a web-based subscription

If you subscribed directly through Digit's website or via email signup, you must cancel through Digit's customer support or account settings.

1. Log into your Digit account on their website
2. Navigate to Account Settings or Manage Subscription
3. Look for a Cancel or Close Account option
4. If the option is unavailable, contact Digit support directly (see contact details below)
5. Request written confirmation of your cancellation
6. Ask for a cancellation reference number
7. Retain all correspondence

Web-based cancellations often require email communication. Always request written confirmation so you have proof if Digit claims it never received your request.

Cancelling by email or postal mail

If Digit's website lacks a clear cancellation option, send a formal written cancellation request. This method creates a paper trail and is legally more difficult for Digit to dispute.

1. Write a cancellation letter that includes:
   • Your full name and email address
   • Your Digit account number
   • The date you want cancellation effective
   • A clear statement: "I request immediate cancellation of my Digit subscription and account closure"
   • Your signature (for postal mail) or typed name (for email)
2. Send by email to Digit's support address or by registered post to their mailing address (listed below)
3. If mailing, use Australia Post's tracking service to confirm delivery
4. Keep all copies and delivery confirmation
5. Follow up in writing if you don't receive confirmation within 5 business days

Written requests are your strongest evidence of cancellation intent. If Digit later claims no cancellation was received, your tracking number and copy of the letter prove otherwise.

What happens after you cancel Digit

Cancellation doesn't mean your account closes immediately, and understanding the post-cancellation timeline helps you avoid surprise charges.

The cancellation timeline explained

Once you submit your cancellation request, Digit typically stops accepting new savings transfers within 1-2 business days. However, your subscription may remain active until the current billing cycle ends, meaning you could be charged one final time. After the final charge, Digit processes account closure, which takes 5-10 business days depending on whether you have held funds.

If you have money in savings buckets, Digit releases those funds to your linked bank account during the closure process. Settlement can take an additional 2-3 business days depending on your bank. Do not assume your account is closed until you receive written confirmation from Digit.

Monitoring your bank account after cancellation

Check your linked bank account for Digit transactions daily for at least 14 days after cancellation. Look for unexpected transfers, the final subscription charge, and confirmation that your savings have been returned. If you notice any unauthorised withdrawals after your cancellation effective date, contact your bank immediately and notify Digit in writing.

Your bank can reverse fraudulent charges and investigate Digit's conduct. Keep records of every transaction during this monitoring period so you have evidence if you need to lodge a dispute with AFCA.

Refunds and dispute resolution

You may be entitled to a refund if Digit charged you after your cancellation date or if you can prove misleading conduct during signup.

Requesting a refund from Digit

Submit a refund request in writing to Digit, referencing the specific charges you dispute. Include copies of your cancellation request, bank statements showing the disputed transactions, and any evidence that Digit continued billing after your effective cancellation date. Request a response within 14 days.

Digit typically refunds legitimate claims within 10-15 business days. If the company refuses or does not respond within 21 days, you can escalate to the Australian Financial Complaints Authority (AFCA) for free.

Filing a dispute with AFCA

The Australian Financial Complaints Authority is Australia's free, independent dispute resolution service for financial services. AFCA can order Digit to refund charges, stop unauthorised debits, and pay compensation if you've suffered loss or inconvenience.

To lodge a complaint with AFCA, visit afca.org.au or call 1800 931 678. You'll need to provide your account details, copies of your cancellation request, bank statements showing disputed charges, and a summary of your attempts to resolve the issue with Digit. AFCA typically investigates complaints within 30 days.

Common mistakes to avoid when cancelling Digit

Cancellation can feel overwhelming, especially if you're frustrated by automatic charges or confusing account features. The good news is that most mistakes are preventable with a little care.

Not checking where you subscribed

Many users cancel through the app or Digit's website but actually subscribed via Apple or Google. This mismatch leaves your app subscription active, and billing continues. Before you cancel, open your app store account or check your email for the original confirmation. Tocancel recommends taking a screenshot of your subscription source so you know exactly which platform to use for cancellation.

Failing to request written confirmation

Phone support or in-app cancellation requests are easy to dispute later. If Digit claims it never received your request, you have no proof. Always request written confirmation by email or postal mail, and always keep the response. This single step transforms a he-said-she-said dispute into ironclad evidence.

Cancelling but ignoring held funds

If you have savings in Digit buckets, your account may not fully close until those funds transfer to your bank. Don't assume the money will appear automatically. Contact Digit to confirm the release date and monitor your bank account closely. If funds don't arrive within 15 business days of cancellation, escalate the issue to your bank and AFCA.

Not monitoring your bank account

The most dangerous mistake is cancelling and then assuming you're done. Billing glitches happen, and the only way to catch them is by checking your bank statements daily for 14 days post-cancellation. Tocancel advises setting a phone reminder to review your account every few days during this critical period.

Digit contact details and mailing address

If you need to contact Digit directly or send a written cancellation request, use the following details.

How to reach Digit support

For account-specific enquiries, including cancellation requests, contact Digit's support team through their website portal or email. Digit typically responds to support enquiries within 2-3 business days via email. For urgent issues, particularly unauthorised charges, contact your bank first and then send a formal written notice to Digit.

Visit Digit's website to confirm current contact details, as support channels may change. If you cannot locate contact information, Tocancel recommends registering a complaint with AFCA, which will prompt Digit to engage with you directly.

Mailing address for formal notices

For postal cancellation requests or formal dispute notices, send your letter by Australia Post registered mail to Digit's parent company Oportun. Confirm Digit's current mailing address by checking their website or by contacting ASIC's company register. Using registered post ensures you have proof of delivery, which strengthens your legal position if Digit later denies receiving your cancellation request.

Summary and next steps

Cancelling Digit is straightforward once you identify where you subscribed and follow the correct process for that platform. Your rights under Australian Consumer Law protect you if Digit has been misleading or continues charging after cancellation. The key is documenting every step, requesting written confirmation, and monitoring your bank account closely for at least 14 days after cancellation.

Tocancel has helped thousands of consumers cancel subscriptions safely and reclaim unauthorised charges. Whether you're cancelling through Apple, Google, email, or postal mail, use the checklist below to ensure nothing is missed, and remember that Tocancel's guides are here to support you through the process. If Digit refuses to cooperate, escalate to AFCA and stand firm in your rights as an Australian consumer.

Visit Tocancel.com for more guides on cancelling subscriptions, managing recurring charges, and protecting your consumer rights. Tocancel is your advocate when companies make cancellation difficult, and we're here to help you every step of the way.