Cancel Among Us: The Right Way

How to cancel Among Us and delete your account in australia

Understanding Among Us and why you might want to cancel

Among Us is a multiplayer social deduction game developed by Innersloth where you and other players complete tasks while hunting for impostors hidden among the group. The game runs on mobile devices, PC and console platforms, and the way you pay depends entirely on which platform you use.

On iOS and Android, Among Us is free to download, but you can spend money on optional cosmetics, character skins and in-game currency through the app marketplace. PC and console versions may require a one-time purchase through Steam, Xbox or PlayStation stores. Because Innersloth uses third-party payment systems, your billing, renewals and refunds all flow through the marketplace that processed your payment, not directly through the developer.

If you have spent money on cosmetics or in-game items and now want to stop future charges, delete your account or recover funds, you have clear legal rights as an Australian consumer.

How the payment system works in Among Us

When you buy cosmetics or in-game currency in Among Us, the App Store, Google Play, Steam or console marketplace handles your payment. Innersloth's support team will typically direct you back to that marketplace for billing issues, refunds or account changes. Understanding which platform charged you is the first step toward cancelling purchases or recovering money in Australia.

Why cancellations matter for Among Us players

Many players spend money on cosmetics without realising they have activated recurring payments or auto-renewal features. If you want to stop future charges, delete your account or request a refund, you need to know exactly which payment system processed your purchase and how to contact that platform's support team.

Your consumer rights in australia

As an Australian consumer, you have strong legal protection when you cancel Among Us purchases or request account deletion.

What australian consumer law guarantees you

Under the Australian Consumer Law (ACL) and the Competition and Consumer Act 2010, you can claim a refund if an in-app purchase or cosmetic is faulty, not fit for purpose, or significantly different from what was advertised. This applies regardless of whether you bought the item through Apple, Google, Steam or a console store. You have the right to request refunds within a reasonable time of discovering the problem, and the burden is on the company to prove the fault was your doing, not theirs.

Additionally, if Among Us fails to deliver a service-for example, if your account is locked and you cannot access cosmetics you paid for-you can escalate your complaint to the Australian Competition and Consumer Commission (ACCC). These authorities can investigate if the company is acting unfairly and can take enforcement action against breaches.

Your legal position: You have the right to a refund for faulty or misleading digital purchases, and you can escalate disputes to the ACCC if the company refuses to cooperate.

Your right to cancel recurring charges

If you have set up auto-renewing cosmetic packs or subscription-like purchases in Among Us, you have the right to cancel them at any time. The ACL requires that companies make cancellation as easy as the sign-up process. If a platform makes cancellation deliberately difficult, that may breach your consumer rights under Australian law.

The right to cancel should not require you to contact support, wait days for a response, or jump through hoops-cancellation must be straightforward and immediate.

Pricing and what you might be paying for

Among Us monetises differently depending on your platform, so your bills vary by device and region.

How to cancel Among Us on each platform

Cancelling Among Us depends on what you want to cancel: cosmetic purchases, recurring payments, your entire account or a refund request.

Cancel purchases and recurring charges on iOS

If you have made cosmetic purchases or set up recurring subscriptions in Among Us on iPhone or iPad, you manage these through your Apple account, not the game itself.

1. Open the Settings app on your iPhone or iPad
2. Tap your Apple ID banner at the top
3. Select Subscriptions
4. Find Among Us in the list
5. Tap the subscription you want to cancel
6. Select Cancel Subscription and confirm

This stops any recurring charges immediately. You retain access to cosmetics you have already paid for, but no future charges will occur.

Cancel purchases and recurring charges on android

On Android devices, you manage Among Us purchases through Google Play, not through the game app itself.

1. Open the Google Play Store app
2. Tap your profile icon in the top right corner
3. Select Manage subscriptions
4. Find Among Us in the list
5. Tap the subscription you want to cancel
6. Select Cancel subscription and confirm

Google Play will immediately stop billing you, though you keep access to items you have already purchased.

Cancel purchases on PC (Steam)

Among Us on Steam is a one-time purchase, so there are no recurring charges to cancel. However, if you want to request a refund on the game itself, you can do this through Steam.

1. Log into your Steam account at steam.com
2. Go to your Library and find Among Us
3. Right-click the game and select Support
4. Click the Help option and select I would like a refund
5. Choose a reason for the refund request
6. Submit your request

Steam will review your request within 48 hours. Refunds are approved if you have played the game for less than 2 hours and purchased it within the past 14 days.

Delete your Among Us account entirely

If you want to delete your entire Among Us account and remove all your data from Innersloth's servers, you must submit a request through the Innersloth Help Center.

1. Visit the Innersloth Help Center online
2. Submit a support ticket requesting account deletion
3. Provide your account support ID (found in the game settings under Account)
4. Specify your platform (iOS, Android, Steam, PlayStation, Xbox or Nintendo Switch)
5. Confirm your account name
6. Wait for Innersloth to confirm the deletion

On iOS, you can also cancel an account deletion shortly after requesting it if you change your mind-access this option through the in-game menu.

Requesting a refund for Among Us purchases in australia

If you have spent money on Among Us and the purchase is faulty, misleading or not fit for purpose, you have the right to request a refund under Australian Consumer Law.

How to claim a refund

Contact the platform where you made the purchase first, not Innersloth directly. Your options depend on where you bought the item.

In your refund request, explain why the purchase does not meet your expectations. Be specific: for example, if a cosmetic did not appear correctly in-game, attach a screenshot. The platform will then decide whether to approve your refund.

Escalating a refund complaint through tocancel

If the platform refuses your refund and you believe you are entitled to one under Australian law, Tocancel can help you understand your next steps. The ACCC handles complaints about digital products and can intervene if a company is breaching consumer rights. Document your refund request, the platform's response and the reason you believe the purchase was faulty, then you can lodge a complaint with the ACCC online.

What happens after you cancel Among Us

Cancelling Among Us takes different forms depending on what you want to achieve, and understanding what happens next will help you avoid confusion or unexpected charges.

After cancelling cosmetic purchases

If you cancel a recurring cosmetic subscription on iOS, Android or console, your billing stops immediately. You retain access to cosmetics and in-game items you have already paid for, but you will not receive future cosmetic packs or currency.

Check your bank or credit card statement within 1 to 2 billing cycles to confirm no further charges appear. If you see another charge after cancellation, contact the platform's support team immediately and provide evidence of your cancellation date.

After deleting your account

Once Innersloth confirms your account deletion, all your progress, cosmetics, login credentials and personal data associated with that account are permanently removed from their servers. This action cannot be reversed, so only request account deletion if you are certain you will not return to the game.

If you delete your account but continue to play Among Us through a different account or platform, the cosmetics you purchased on the deleted account will not transfer. You will need to repurchase them on your new account if you want them back.

What tocancel recommends before you cancel

Before you request account deletion, take a screenshot of any cosmetics you have purchased and note their value in AUD. If you later discover you are entitled to a refund under Australian Consumer Law but cannot access your account, this documentation will help you prove what you owned and spent money on. Tocancel advises you to keep this record for at least 12 months.

Common mistakes when cancelling Among Us

Many players cancel or delete their accounts without understanding the consequences, and some are frustrated to find they still face charges after they thought they had cancelled. Here are the pitfalls you can avoid.

Deleting the app without cancelling subscriptions

Uninstalling the Among Us app from your device does not cancel recurring charges. Your subscription continues to renew on the payment platform (Apple, Google, Steam, etc.) until you actively cancel it there. You must go to your platform settings and stop the subscription, not just delete the game.

Confusing account deletion with cancellation

Asking Innersloth to delete your account does not cancel recurring payments on Apple, Google Play or console stores. These are separate actions. You must cancel subscriptions through the payment platform first, then request account deletion from Innersloth if you want both to happen.

Missing refund deadlines

Each platform has a different refund window: Apple allows up to 90 days, Google Play allows 48 hours, and Steam allows 14 days. If you wait too long after your purchase, you will lose the right to request a refund. Act as soon as you decide you want your money back.

Not checking for linked accounts

If you linked your Among Us account to a social media profile or email address, deleting the game account does not automatically unlink these. Check your privacy settings on those platforms and remove the connection manually if you do not want Innersloth to retain access to your profile data.

Checklist before you cancel Among Us

Use this checklist to ensure you have completed every step needed to fully cancel your Among Us experience and protect your refund rights.

• Identify which platform(s) you use: iOS, Android, Steam, PlayStation, Xbox or Nintendo Switch
• Log into each platform's account settings and check for active Among Us subscriptions
• Cancel any recurring payments through the platform settings, not the game itself
• Screenshot any cosmetics you have purchased and note their cost in AUD
• If you want a refund, submit a request to the relevant platform within their timeframe
• If a refund is denied, document the denial and gather evidence (purchase receipts, screenshots, payment confirmations)
• If you want to delete your entire account, submit a ticket to the Innersloth Help Center with your account ID, platform and username
• Wait for Innersloth to confirm the deletion (this may take several days)
• Check your bank or credit card statement for at least 2 billing cycles to confirm no further charges appear
• If you are owed a refund and the platform refuses, escalate to the ACCC with your evidence

When to escalate to the ACCC

If you have followed the cancellation and refund process and the platform still refuses to help, you have the right to escalate your complaint to the Australian Competition and Consumer Commission.

How to lodge a complaint with the ACCC

Visit the ACCC website at accc.gov.au and use their online complaint form. Provide as much detail as possible: your purchase date, amount paid in AUD, the platform you used, your refund request date, the platform's response and why you believe you are entitled to a refund under Australian Consumer Law.

The ACCC will review your complaint and may contact the platform on your behalf. They have the power to investigate unfair contract terms, misleading advertising and breaches of consumer rights. If the ACCC determines the platform has breached the law, they can take enforcement action.

Keep your records for the ACCC

Before you lodge a complaint, gather all evidence: order confirmations, payment receipts, screenshots of the purchase, copies of your refund requests, the platform's responses and any communication with Innersloth or the payment provider. Save these documents in one place, as you will need to provide them to support your case.

The ACCC review process typically takes 4 to 8 weeks. During this time, continue to check your bank statements and report any further unauthorised charges immediately.

Comparison: cancelling vs. keeping your Among Us account

Before you decide to cancel or delete your account entirely, weigh the pros and cons of each option.

Most players cancel recurring subscriptions but keep their account, allowing them to return to the game without losing their cosmetics and progress. Only request full account deletion if you are certain you will not play Among Us again.

How tocancel helps you cancel Among Us

Cancelling a game account might seem straightforward, but platform policies, recurring charges and refund deadlines create real confusion. Tocancel has helped thousands of consumers cancel Among Us and recover funds by guiding them through the specific cancellation method for their platform and escalating disputes to the ACCC when necessary.

When you visit Tocancel, you can access platform-specific cancellation guides, understand your refund rights under Australian Consumer Law and find contact details for Innersloth support. If you are denied a refund or face ongoing charges after cancellation, Tocancel can advise you on escalating your complaint to the Australian Competition and Consumer Commission.

Next steps with tocancel

Visit tocancel.com to confirm the exact cancellation steps for your platform. Tocancel provides up-to-date links to Apple, Google Play, Steam and console store support pages, along with direct contact information for Innersloth's Help Center. If you cancel and still face charges, or if a platform refuses your refund request, Tocancel shows you how to lodge a formal complaint with the ACCC and what evidence you need to provide.

You have the right to cancel Among Us, request a refund and delete your account-and Tocancel is here to make that process clear and confident.

Contacting support and next steps

If you do not receive a response from Innersloth or a payment platform after submitting your request, use the contact details below to escalate.

Innersloth help center

Submit a support ticket at the Innersloth Help Center (available online). Provide your account support ID, platform and account name. Innersloth typically responds within 5 to 7 business days. If you do not hear back after 10 days, escalate through the relevant payment platform or the ACCC.

Payment platform support

Contact the platform where you made the purchase: Apple, Google Play, Steam, PlayStation Store, Xbox, or Nintendo eShop. Each platform has a dedicated support section in your account settings. Use this channel for refunds, billing issues and subscription cancellations.

Australian competition and consumer commission (ACCC)

Lodge a complaint online at accc.gov.au or call 1300 302 502. The ACCC handles consumer complaints about digital products and breaches of Australian Consumer Law. You can also contact your state's Office of Fair Trading for additional support.

Cancelling Among Us is your right as an Australian consumer. Whether you want to stop recurring charges, reclaim money spent on cosmetics, or delete your account entirely, each platform provides a clear path to do so. Tocancel has guided thousands of players through this process, and you now have the knowledge and tools to cancel confidently. Take action today and protect your consumer rights.