Cancel Raid Shadow Legends: The Right Way

How to cancel Raid Shadow Legends and stop unwanted charges

Why you might be cancelling Raid Shadow Legends

Raid Shadow Legends is a free-to-play mobile and PC role-playing game published by Plarium Global Ltd where you collect champions, battle in dungeons and purchase recurring game boosters called RAID Cards or Raid Passes. These subscriptions renew automatically and charge your payment method unless you actively cancel them. That's where most Australian players run into trouble.

You might be cancelling because surprise renewals caught you off guard, the game no longer fits your budget, or you simply want to stop paying for boosts you're no longer using. Whatever your reason, Tocancel is here to walk you through the exact cancellation steps so you avoid unexpected charges and understand your refund rights under Australian Consumer Law.

How auto-renewal subscriptions trap players

Raid Shadow Legends subscriptions renew automatically, typically within the final 24 hours of your billing period. The platform that processed your payment-Google Play, Apple App Store or a third-party processor-manages the renewal, not the game itself. This separation between where you bought the subscription and where you cancel it causes confusion and missed cancellations. You often assume cancelling in the game stops the charge, then discover weeks later that your bank account has been debited again.

Your subscription lives on the platform where you purchased it, and you must cancel there to stop the recurring charge.

Common reasons australian players cancel

You might cancel because the game no longer holds your interest, spending crept up faster than expected, trial periods turned into unwanted charges, or you want to reclaim your discretionary spending. Tocancel has helped thousands of Australian players identify exactly where their recurring charges hide and shut them down permanently.

Raid Shadow Legends subscription pricing and billing routes

Understanding how much you're paying and where the charge comes from is the foundation of cancellation.

Current subscription plans and australian pricing

Plarium publishes prices in USD on official pages, but you as an Australian player are typically charged in AUD through your local app store or payment processor. The two core recurring offers are the monthly Silver Raid Card and the longer-term Gold Raid Card. Both often include trial periods-usually 1 to 3 days-that convert to a paid subscription unless you cancel before the trial expires.

These AUD amounts are approximations converted from USD using mid-market rates. Your actual charge depends on the app store, local taxes, the payment processor's exchange rate at the time of billing and any live promotions. Always check your purchase receipt or app store account for your exact charged amount.

Where your subscription is actually managed

This is critical: your Raid Shadow Legends subscription is not managed by the game itself. It lives on one of these platforms, and you must cancel there-nowhere else will stop the recurring charge.

Identify which platform processed your payment by checking your bank or credit card statement-the merchant name will tell you.

Your consumer rights under australian law

Australian Consumer Law protects your rights as a purchaser of digital subscriptions.

What australian consumer law says about subscriptions

The Australian Consumer Law (part of the Competition and Consumer Act 2010) requires that all subscription services display the key terms-price, duration, auto-renewal and cancellation method-clearly before you pay. If Raid Shadow Legends did not clearly disclose that your trial would convert to a paid subscription, or if the cancellation method was not obvious at the point of purchase, you have grounds to lodge a complaint with the Australian Competition and Consumer Commission (ACCC).

You also have the right to a refund for a digital service that is faulty, misleading or not as described. If you were charged for a subscription you did not authorise, or if the service failed to provide what was promised, you can dispute the charge with your bank or the platform that processed it.

Your legal position: you have the right to cancel any auto-renewing subscription at any time, and the platform must make cancellation as easy as purchase.

Escalation: when to contact the ACCC

If Plarium or the app store refuses to cancel your subscription or grant a refund, you can lodge a formal complaint with the Australian Competition and Consumer Commission. The ACCC investigates breaches of Australian Consumer Law and can force companies to refund customers or change their practices.

Contact the ACCC at www.accc.gov.au or call 1300 302 502 to report unfair subscription practices.

How to cancel on iOS (Apple app store)

Cancelling a Raid Shadow Legends subscription on iOS requires you to access Apple's subscription management panel, not the game itself.

Step-by-step cancellation for iPhone and iPad

1. Open the App Store on your iPhone or iPad.
   • Tap the profile icon in the top right corner (the circle with your photo or initials).
2. Tap "Subscriptions".
   • You will see a list of all active and expired subscriptions tied to your Apple ID.
3. Find the Raid Shadow Legends subscription (look for "RAID Card", "Raid Pass" or "RAID Premium").
   • If you have multiple subscriptions, check the name and renewal date to identify the correct one.
4. Tap on the subscription you want to cancel.
   • The details page will show your renewal date, price and cancellation options.
5. Tap "Cancel Subscription" or "Edit Subscription" and then select "Cancel Subscription".
   • Apple will ask you to confirm. Tap "Confirm" to complete the cancellation.
6. Screenshot the confirmation page showing "Subscription Cancelled" as proof.
   • Save this in case you need to dispute a charge later.

Once you cancel, your access to the subscription benefits will end on your current renewal date. You will not be charged again after that date.

If apple refuses to cancel or refund

If you have cancelled but were still charged, or if Apple will not let you cancel, you can request a refund directly from Apple. Go to reportaproblem.apple.com, select the transaction you dispute, and submit a refund request. Apple typically responds within 5 to 10 business days.

After cancelling on iOS, you will lose access to the subscription benefits, but your game progress remains safe on your account.

How to cancel on android (Google play store)

Cancelling a Raid Shadow Legends subscription on Android requires you to access Google Play's subscription management panel, not the game itself.

Step-by-step cancellation for android devices

1. Open Google Play Store on your Android device.
   • Tap the profile icon in the top right corner.
2. Tap "Payments and subscriptions" and then "Subscriptions".
   • You will see a list of all active subscriptions linked to your Google account.
3. Find the Raid Shadow Legends subscription (look for "RAID Card", "Raid Pass" or "RAID Premium").
   • If you are unsure which one it is, check the price and renewal date.
4. Tap on the subscription.
   • The details page will show your next billing date, price and cancellation options.
5. Tap "Cancel subscription".
   • Google will ask why you are cancelling. You can skip this or provide feedback; either way, tap "Cancel subscription" to confirm.
6. Screenshot the confirmation showing your subscription is cancelled.
   • Keep this proof in case you need to dispute a charge.

Once you cancel, your access to the subscription benefits will end on your current renewal date. You will not be charged again.

If google play refuses to cancel or refund

If you have cancelled but were still charged, or if Google Play will not let you cancel, you can request a refund directly from Google. Open your Google Play account, go to "Payments and subscriptions", select the disputed transaction, and tap "Report a problem". Google typically responds within 5 to 10 business days.

After cancelling on Android, you will lose access to the subscription benefits, but your game progress remains safe.

What to do after you cancel

Cancellation is just the start. You should monitor your account and confirm the charge has stopped.

Verify the cancellation took effect

After you cancel, go back to the app store 24 hours later and check that the subscription no longer appears in your active list. If it still shows as active, repeat the cancellation steps-sometimes the change takes time to process.

Check your bank or credit card statement 7 to 10 days after the next expected renewal date. If you see a charge for Raid Shadow Legends after you cancelled, you have been charged in error.

Dispute charges if you were billed after cancellation

If you were charged after cancelling, take these steps immediately:

1. Contact the app store (Apple or Google) first with proof of your cancellation screenshot and the erroneous charge.
   • Both platforms have fraud dispute teams that can reverse charges within 30 to 45 days.
2. If the app store does not refund you, contact your bank and dispute the charge as unauthorised.
   • Your bank has up to 120 days to investigate chargeback claims under Australian payment law.
3. Keep all evidence: screenshots of cancellation, bank statements and correspondence with the app store.
   • This proof is essential if you need to escalate to the ACCC or take further action.

You have the legal right to a refund for any charge incurred after you cancelled, and the burden is on the company to prove you authorised it.

Refund eligibility and how to claim

Your refund rights depend on when you cancelled, the platform and the reason for your request.

When you can get a refund

You are eligible for a refund if you cancelled within 48 hours of purchase (Google Play) or 45 days (Apple), provided the subscription had not yet renewed. If you cancelled after the renewal but before using the service, you may still have grounds for a refund under Australian Consumer Law if you can demonstrate the service was not fit for purpose or misleadingly marketed.

Trial period refunds are common if you did not authorise the trial to convert to a paid subscription. If Raid Shadow Legends did not clearly warn you that the trial would auto-convert and charge you, request a refund by citing misleading advertising under Australian Consumer Law.

How to request a refund

For Apple App Store refunds, visit reportaproblem.apple.com, select the transaction and choose "I would like to request a refund". For Google Play, open your account, go to "Order history", find the transaction and tap "Report a problem". Explain clearly why you are requesting the refund-for example, "Auto-renewed without clear notice" or "Trial converted without authorisation".

Both platforms typically process refund requests within 5 to 10 business days. If either declines your refund, contact Tocancel for guidance on escalating to the ACCC.

Common mistakes australian players make when cancelling

Many players think they have cancelled when they have not. These mistakes cost them money and frustration.

Cancelling in-game does not stop the charge

The most common mistake is cancelling or disabling the subscription inside the Raid Shadow Legends app. The game may show a "disable" or "unsubscribe" button, but this is not a real cancellation-it simply turns off the in-game notification of the renewal. Your payment method will still be charged on the renewal date because the subscription lives on the app store, not in the game.

Always cancel directly on the app store where you purchased the subscription.

Not keeping proof of cancellation

If you do not screenshot the cancellation confirmation, you have no proof that you cancelled. When you dispute a charge later, the company will claim you never cancelled. Take a screenshot immediately after you see "Subscription Cancelled" on the app store, and save it in an email or cloud folder.

Proof of cancellation is essential if you need to dispute a charge or escalate to the ACCC.

Assuming the subscription has stopped without checking

Do not assume your cancellation worked. Check your bank statement 7 to 10 days after the next expected renewal date. If you see a charge, contact the app store and your bank immediately. Waiting weeks or months to dispute a charge can weaken your position.

Proactive monitoring of your account prevents unwanted charges from piling up.

Comparison: keeping versus cancelling Raid Shadow Legends

Before you cancel, consider whether the subscription still delivers value. This table summarises the key trade-offs.

You can play Raid Shadow Legends free-to-play without any subscription. Decide whether the booster benefits justify the ongoing cost before you commit to keeping a subscription active.

Contacting support if cancellation fails

If you have followed the steps above and the subscription will not cancel, or if you were charged after cancellation, contact the relevant platform or company directly.

Raid Shadow Legends and plarium support

Plarium's in-game support can log your cancellation request, but they cannot directly cancel your subscription on the app store. They can escalate a billing dispute if you were charged in error. Access in-game support through the game menu (usually a question mark or "Help" icon) and describe your issue. Plarium typically responds within 24 to 48 hours.

Apple app store support

Contact Apple at www.apple.com/au/support or call 1-800-MY-APPLE (1-800-692-7753). Apple's subscription support team can force-cancel subscriptions on your behalf if you have technical issues or can verify that you cancelled correctly but were still charged.

Google play support

Contact Google Play at support.google.com/googleplay or use the help chat in your account settings. Google's billing support team can investigate cancellation failures and reverse erroneous charges.

If these channels do not resolve the issue, Tocancel recommends escalating to the Australian Competition and Consumer Commission at www.accc.gov.au or 1300 302 502.

Checklist: cancelling Raid Shadow Legends in australia

Use this checklist to ensure you cancel correctly and protect yourself.

Completing these steps protects you from unwanted charges and gives you proof if you need to escalate a dispute.

How tocancel helps you cancel with confidence

Tocancel specialises in helping Australian consumers navigate subscription cancellations across all major platforms and services. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover lost refunds and understand their rights under Australian Consumer Law.

If you get stuck at any stage of cancelling Raid Shadow Legends, or if you are refused a cancellation or refund, Tocancel is here to walk you through escalation. Visit tocancel.com to find detailed guides for cancelling hundreds of digital services, from streaming platforms to gaming apps.

You have the legal right to cancel any subscription at any time, and Australian retailers must make cancellation as easy as purchase. Tocancel empowers you to claim that right confidently.