Cancel Ubisoft+: Your Step-by-Step Guide

How to cancel Ubisoft+ in australia: your step-by-step guide

Why you might want to cancel Ubisoft+

Ubisoft+ (formerly Uplay Plus) is a gaming subscription service that gives you access to a growing library of Ubisoft games, premium editions, seasonal expansions and monthly in-game rewards across PlayStation, Xbox, PC and Amazon Luna. You subscribe to the tier that suits your gaming habits, and you can play on the platforms where you own the service. Whether you've finished the games you wanted, your budget has tightened, or you simply want to take a break from the service, cancelling your subscription is your right as an Australian consumer. At Tocancel, we know that many Australian subscribers worry about hidden charges, lose track of their billing dates, or struggle to find the cancellation button. This guide walks you through the exact steps to cancel on every platform, protect your refund rights under Australian law, and avoid the common traps that catch players off guard.

Understanding Ubisoft+ pricing in australia

Ubisoft+ pricing varies by platform and plan tier, and knowing what you pay helps you decide whether the service is worth keeping. The service offers two main tiers in Australia: a budget-friendly Classics option and a Premium tier with day-one access to new releases. Review the pricing table below to see what applies to your platform and plan.

Promotional trials (often A$1 for one month or a free month) automatically convert to full-price subscriptions on your next billing date unless you actively cancel before that date. If you're on a trial and have not used the service, cancelling now means zero charges after your trial ends.

Signs you should cancel now

You might be ready to cancel if you've completed the games in the library, prefer to buy titles outright rather than subscribe, want to switch to a competitor service like Xbox Game Pass or PlayStation Plus, or simply need to cut monthly costs. Life circumstances change: a job loss, reduced income, or a shift in gaming priorities all make cancellation the right choice. Review your account at least one week before your next billing date to catch any surprises and avoid being charged for another month you don't want. Your reason for cancelling is your own, and Ubisoft has no right to question or delay your cancellation request.

Your consumer rights under australian law

Australian Consumer Law (ACL) protects your right to cancel digital services and seek remedies if the service fails to meet its promises. Understanding these rights puts you in control of any dispute with Ubisoft.

What australian consumer law says about cancellation and refunds

The ACL guarantees that digital content (including game access) must match the description provided and be of acceptable quality. If Ubisoft+ doesn't work as advertised-games don't launch, servers are down, or features are missing-you have grounds to request a refund or service correction, even after your trial ends. Ubisoft's own terms cannot override these statutory guarantees. Many subscription providers try to exclude refunds for "used" digital services, but Australian courts have found these exclusions unenforceable when the service itself is faulty or materially different from what was promised. Your legal position is clear: if Ubisoft fails to deliver what it promises, you can ask for your money back, and the company cannot hide behind a "no refund" clause.

When to escalate to the ACCC

If Ubisoft refuses to refund your most recent charge after you request cancellation, or if you've been billed after requesting to cancel, you can escalate to the Australian Competition and Consumer Commission (ACCC). The ACCC investigates complaints about unfair contract terms, misleading billing, repeated charges after cancellation, and failure to provide promised services. To lodge a complaint, visit accc.gov.au and use their online complaint form, or contact your state-based consumer protection authority if you prefer. The ACCC has the power to force Ubisoft to refund you and correct unfair billing practices. Document every cancellation request you make, every charge that appears after cancellation, and every reply from Ubisoft support; this evidence strengthens any complaint you lodge.

How to cancel Ubisoft+ on your platform

Cancellation methods depend on which platform you use, but all paths lead to the same outcome: your subscription ends at the end of your current billing period and you pay no further charges. Follow the steps for your platform below.

Cancel via the ubisoft store (PC/Web)

The Ubisoft Store and your "My Account" page on ubisoft.com is the primary cancellation route for most Australian subscribers. This method works whether you subscribed via PC, PlayStation or Xbox.

1. Go to ubisoft.com and log in with your Ubisoft account (the same email and password you use to play).
2. Click your profile icon in the top-right corner and select "Account" or "My Account".
3. In the left sidebar, find and click "Subscriptions" or "My Subscriptions".
4. Locate Ubisoft+ in the list of active subscriptions.
5. Click "Cancel subscription" or "Manage subscription" next to Ubisoft+.
6. Review the cancellation notice (which confirms your access ends at the end of your billing period) and confirm the cancellation.
7. You will receive a confirmation email; save this for your records.

After you confirm cancellation, your account status updates immediately to "Cancelled" and you retain access to all games until the end of your current billing period. You will not be charged on your next billing date.

Cancel on PlayStation

If you subscribed to Ubisoft+ via your PlayStation Network account, you must cancel through PlayStation's subscription management system, not the Ubisoft Store.

1. On your PlayStation 5 or PS4, go to Settings (the gear icon on the home screen).
2. Select "Users and Accounts" and then "Other" or "Account".
3. Choose "Payment and Subscriptions".
4. Select "Subscriptions".
5. Find "Ubisoft+" in your list of subscriptions.
6. Highlight it and press the Options button (three lines) on your controller.
7. Select "Cancel Subscription" and confirm when prompted.
8. PlayStation will display a cancellation confirmation; note the date your access ends.

Cancelling via PlayStation stops all future charges at the end of your current billing period. You keep full access to Ubisoft+ games until that date.

Cancel on xbox

Xbox Game Pass Ultimate often includes Ubisoft+ as part of the bundle. If you subscribed to Ubisoft+ as a standalone service via Xbox, follow these steps.

1. On your Xbox console, press the Xbox button on your controller to open the Guide.
2. Go to "Profile & System" and select your profile.
3. Choose "Subscriptions".
4. Select "Manage subscriptions".
5. Find "Ubisoft+" in the list and highlight it.
6. Press the Menu button (three lines) and select "Manage" or "Cancel".
7. Confirm the cancellation when prompted.

Alternatively, you can cancel via the Xbox website (xbox.com) by logging in, going to your account settings, and following the same steps under "Subscriptions". Whichever method you choose, your subscription ends at the end of your current billing cycle.

Cancel via amazon luna

If you subscribe to Ubisoft+ through Amazon Luna, you must cancel within your Amazon account, not through Ubisoft.

1. Go to amazon.com.au and log in with your Amazon account.
2. Click "Account & Lists" in the top-right corner.
3. Select "Your Account" and then "Subscribe & Save or Other Subscriptions".
4. Find "Ubisoft+" in your active subscriptions.
5. Click "Cancel Subscription" next to it.
6. Amazon will ask if you want to continue the trial or confirm the cancellation; select "Continue cancellation".
7. Review the cancellation terms and click "Cancel subscription" to confirm.

Amazon will email you a cancellation confirmation. Your Ubisoft+ access on Luna ends at the end of your current billing period, and no further charges appear on your account.

What happens after you cancel

Cancelling Ubisoft+ does not delete your account or erase your game saves and settings. You keep your Ubisoft Connect profile, your progress in your games, and your achievements, but you lose access to the Ubisoft+ library at the end of your billing period.

Keep playing after cancellation

If you own any Ubisoft games outright (purchased, not via subscription), you can continue to play them after your Ubisoft+ subscription ends. Your game saves, profiles and progress remain intact. Your Ubisoft Connect account stays active, so you can log back in at any time, buy individual games, or re-subscribe later if you wish.

Resubscribe if you change your mind

You can reactivate your Ubisoft+ subscription at any time by returning to your account settings and selecting the plan tier you want. If you cancelled mid-month, you do not lose the remainder of your unused subscription time; you simply stop access after your paid period ends. If Ubisoft offers you a promotional rate to win you back (common after cancellation), you can take that offer if it suits your budget.

Check your billing history

Log back into your Ubisoft account one week after your cancellation takes effect and verify that no new charge appears. Your billing history should show your final charge on the date your subscription ended. If you see an unexpected charge after that date, take a screenshot and contact Ubisoft support immediately with the evidence-this is a billing error and Ubisoft must refund you.

Refund rights if you've already been charged

If you cancelled but Ubisoft charged you again, or if you want a refund for a charge within the last 14 days, you have options under Australian law.

Request a refund from ubisoft support

Contact Ubisoft support via ubisoft.com/support and explain the issue: you cancelled before the charge, or the charge appeared after your cancellation date. Provide your cancellation confirmation email, your billing statement, and the transaction ID of the charge. Ask for a full refund of the charge. Ubisoft support typically processes refunds within 5 to 10 business days. Keep copies of all emails and support ticket numbers.

Dispute the charge with your bank or card provider

If Ubisoft refuses to refund you, or if support does not respond within 5 business days, contact your bank or credit card provider. Tell them you cancelled your subscription but were charged again, and ask them to dispute the charge as an "unwanted recurring payment" or "billing error". Your bank can reverse the charge and return the money to your account within 10 to 15 business days. Banks take repeated unauthorized charges seriously and often rule in your favour.

Escalate to the ACCC if the problem persists

If both Ubisoft and your bank fail to refund you, or if you've been charged multiple times after cancellation, lodge a complaint with the ACCC. The ACCC has the authority to investigate unfair contract terms and repeated billing after cancellation, and can compel Ubisoft to refund you and correct the billing practice company-wide. Your complaint is free and confidential. Tocancel recommends keeping a detailed timeline of every cancellation request, every charge, and every attempt to resolve the issue with Ubisoft or your bank; this evidence is crucial for the ACCC.

Common mistakes to avoid

Cancelling a subscription can feel frustrating, especially if the process is unclear or the company makes you jump through hoops. You are not alone in finding this confusing, and you have every right to expect a straightforward cancellation experience.

Mistake one: cancelling too late in your billing cycle

If your billing date is on the 15th of the month and you cancel on the 20th, you will still be charged for the next month. Always cancel at least 5 to 7 days before your next billing date. Log into your account settings and check the exact date your next charge is due. If you're cutting it close, cancel immediately-you can always resubscribe later at no penalty.

Mistake two: confusing cancellation with account deletion

Cancelling your subscription does not delete your Ubisoft account. Your account, profile, game saves and achievements remain. If you want to permanently delete your account and all associated data, that's a separate request you must make to Ubisoft support. For most people, simply cancelling the subscription is enough.

Mistake three: assuming cancellation is complete without confirmation

Do not assume your cancellation went through just because the page changed. Wait for a confirmation email from Ubisoft or your platform (PlayStation, Xbox, Amazon). If no email arrives within 24 hours, log back in and check your subscription status. If it still shows "Active", try cancelling again. A confirmation email is your proof of cancellation if a dispute arises later.

Mistake four: ignoring promotional terms

Promotional trials (A$1 for one month or free access) automatically convert to full-price subscriptions unless you cancel before the trial ends. Set a reminder on your phone or calendar for one week before your trial ends to cancel on time. Tocancel has heard from hundreds of Australian players who were charged A$23.95 by surprise because they forgot to cancel a free trial.

Mistake five: paying via multiple methods without tracking

If you've subscribed via PlayStation, then via PC, then via Xbox, you might have three separate subscriptions active at once. Log into your account on ubisoft.com and check the Subscriptions section to see all active plans. Cancel any duplicates you don't want. You should only pay for one subscription unless you intentionally want access on multiple platforms simultaneously.

Comparison: should you keep or cancel?

Deciding whether to keep Ubisoft+ depends on how often you play, what you value, and your budget. Use this table to weigh the pros and cons for your situation.

Your cancellation checklist

Before you cancel, review this checklist to ensure you don't miss anything. Print it or take a screenshot so you can tick off each step.

• Check your current billing date in your account settings.
• Confirm the plan tier you're subscribed to (Classics or Premium).
• Decide which platform cancellation method suits you (Ubisoft Store, PlayStation, Xbox or Amazon).
• Set a phone reminder for 5 days before your next billing date.
• Log into your account and follow the cancellation steps for your platform.
• Take a screenshot of the cancellation confirmation page.
• Wait for a cancellation confirmation email (check your spam folder if it doesn't arrive within 24 hours).
• Save the confirmation email for your records.
• Check your account status one week before your current billing period ends to confirm it shows "Cancelled".
• Verify that no new charge appears on your billing statement after your final billing date.
• If a charge does appear, contact Ubisoft support with your confirmation email and billing statement.

Cancellation address and support contact

If you need to contact Ubisoft regarding your cancellation, use these details:

Ubisoft Customer Support
Website: support.ubisoft.com (select your region as Australia)
You can submit a support ticket, start a live chat, or email [email protected] with your account email and subscription issue.

For billing disputes and repeated charges, also contact:
Australian Competition and Consumer Commission (ACCC)
Website: accc.gov.au
Complaint line: 1300 302 502 (Monday to Friday, 9am-5pm AEST)

Your rights and next steps

Cancelling Ubisoft+ is straightforward when you know your rights and follow the correct steps for your platform. You do not need Ubisoft's permission to cancel-you have the right to end any subscription at any time and pay no charges after your current billing period ends. Australian Consumer Law backs you up: if Ubisoft overcharges you, refuses to cancel, or continues billing after you've asked to stop, the ACCC will investigate and force the company to refund you. Tocancel has helped thousands of Australian consumers cancel subscriptions, claim refunds and avoid hidden charges by taking action early and documenting every step. Whether you're cancelling because you've run out of games, your circumstances have changed, or you simply want to save money, you are making a smart choice. Log in to your account now, follow the steps for your platform, and confirm your cancellation is complete. If Ubisoft tries to charge you again, you know exactly how to escalate the issue to the ACCC and protect your money. Take control of your subscriptions today and avoid unexpected bills tomorrow.