Cancel Amare: The Right Way

How to cancel your Amare subscription in australia and protect your rights

Why you might want to cancel Amare

Amare is a wellness and nutrition company that sells dietary supplements and wellness products to Australian customers through a Subscribe & Save recurring-purchase programme and one-time retail purchases. If you have enrolled in a recurring subscription, your account will continue to charge you on a fixed schedule-typically every 30, 60 or 90 days-until you formally cancel it. Many Australians sign up for the 10% Subscribe & Save discount and reward points, but then discover unexpected charges, processing cut-offs that prevent last-minute changes, or difficulty reaching customer support. Understanding exactly what you have committed to is the first step toward taking back control of your account.

You may want to cancel if you have experienced surprise charges, discovered you no longer need the products, prefer to manage your wellness purchases on your own timeline rather than on a fixed cycle, or simply want to explore other options. Whatever your reason, you have legal rights as an Australian consumer, and Tocancel is here to walk you through the exact process so you can cancel with confidence.

Understanding amare's subscription model

Amare operates a recurring-order system where your shipment processes on fixed dates and a 10% discount is applied to your subscription price. The company also awards reward points that increase with the length of your active membership, which can create financial incentives to stay subscribed. However, this also means once an order has been processed, you cannot modify it. Timing your cancellation correctly is therefore critical to avoid unwanted charges hitting your bank account.

When cancellation becomes urgent

If your next billing date is fast approaching, you need to act immediately to stop the charge. Amare typically processes orders on set dates, and your cancellation request must reach the company before that processing window closes. Tocancel recommends you identify your next billing date from your account dashboard or recent email receipts right now, before proceeding with the cancellation steps below.

Amare subscription pricing and plans in australia

Here is what you will pay across Amare's main subscription options in Australia, so you can see the full cost of your commitment.

The hidden cost of staying subscribed

While the 10% Subscribe and Save discount appears attractive on the surface, your real cost depends on whether you actually use the products and whether reward points offset the automatic recurring charges. Many subscribers find that automatic replenishment becomes a financial liability when circumstances change-a new budget, a change in health priorities, or simply discovering you prefer to buy products as needed rather than on a fixed schedule. Tocancel advises you to track your actual spending over the past 3 months versus the benefits you have received; if the subscription no longer serves your budget, cancellation is the right choice.

Your consumer rights under australian consumer law

Australian consumer law gives you powerful protections when you purchase goods and services, including subscriptions, and you have specific rights when it comes to cancelling and requesting refunds.

What australian consumer law says about subscriptions

The Competition and Consumer Act 2010 (Cth) requires that services be provided with due care and skill, and that goods be of merchantable quality and fit for purpose. If you can prove that Amare failed to deliver products as described, or that you were misled about the terms of your subscription, you can escalate your complaint to the Australian Competition and Consumer Commission (ACCC). Your legal position is strong: you are a consumer, not a business, and the law assumes you have less bargaining power than the seller. Keep all email correspondence, order confirmations and bank statements as evidence-they are your proof if a dispute arises.

The 14-day change of mind right

Australian Consumer Law grants you a 14-day change of mind period for distance purchases (including online subscriptions). This right applies from the date you receive your goods or enter the contract, whichever is later. If Amare has not made this right clear in its cancellation terms, or if the company refuses to refund you within 14 days of your cancellation request, you can lodge a formal complaint with the ACCC. This right cannot be removed by the company's terms and conditions, no matter what fine print they include.

How to cancel your Amare subscription step by step

Amare offers two cancellation methods: online self-service through your account dashboard, and written cancellation by mail or email. Follow the method that suits you, but email is fastest because it creates an immediate paper trail.

Method 1: cancel online through your Amare account

1. Log in to your Amare account at amare.com using your email address and password.
   • If you have forgotten your password, use the "Forgot Password" link on the login page and follow the reset email sent to your inbox.
2. Navigate to your account settings or subscription management page (usually labelled "My Account", "My Subscriptions" or "Manage Orders").
   • Look for a "Subscriptions" or "Active Orders" section that displays your current recurring shipment details.
3. Find your active Subscribe and Save subscription and select the option to cancel, pause or modify.
   • Amare may ask you why you want to cancel; you are not obligated to provide a reason, but you may choose to do so to help the company improve its service.
4. Confirm your cancellation request and take a screenshot of the confirmation page or email.
   • Save this screenshot to your device and email it to yourself as a backup; if a charge appears after cancellation, this proof will support your dispute.
5. Check your email for a cancellation confirmation from Amare within 24 hours.
   • If you do not receive a confirmation email, follow up immediately with the email method below to ensure your request was processed.

Method 2: cancel by email (fastest and safest)

1. Send a written cancellation notice to [email protected] with the subject line "Amare Subscription Cancellation Request".
   • Use your personal email address, not a shared account, so you have a clear record of your own correspondence.
2. Include the following information in the body of your email:
   • Your full name (as it appears on your Amare account)
   • Your email address associated with the account
   • Your Amare Customer ID (found on your order confirmation email or invoice)
   • Your billing address (postcode is essential)
   • A clear statement: "I request immediate cancellation of my Subscribe and Save subscription, effective today."
   • The date you are sending the email
3. Send the email and wait for a confirmation response.
   • Amare typically responds within 2 to 5 business days; if you do not hear back within 7 days, send a follow-up email marked "URGENT".
4. Once you receive cancellation confirmation from Amare, save that email in a dedicated folder on your computer.
   • Do not delete any cancellation-related emails; they are your proof of compliance if Amare later disputes your cancellation or charges you again.
5. Monitor your bank account for 30 to 60 days after cancellation to ensure no further charges appear.
   • If an unwanted charge does appear after you have cancelled, contact your bank immediately and provide your cancellation confirmation email as evidence of unauthorised billing.

Method 3: cancel by post (slowest but creates a postal record)

1. Write a cancellation letter by hand or type it, including the same information listed in Method 2 above.
   • Keep a photocopy for your own records before posting.
2. Send your letter by Australia Post to the Amare customer service postal address (obtain this from your account or the official Amare website).
   • Use registered mail with signature confirmation so you have proof of delivery; this costs a small extra fee but protects you if Amare claims it never received your letter.
3. Keep your Australia Post receipt and proof of delivery for your records.
   • File these with your copies of the cancellation letter and any response you receive from Amare.

What happens after you cancel

Cancellation does not happen instantly, and you need to know what to expect in the days and weeks ahead.

Timeline after cancellation

Once Amare confirms your cancellation, your subscription will stop processing new orders. However, if your next billing date is within the next 3 to 5 business days, your final charge may still go through because the system has already triggered an automatic order. This is not a sign that your cancellation failed-it simply means the order was queued before your cancellation reached the processing system. You are entitled to a refund for any charge that occurs after your cancellation request, and Tocancel will show you how to pursue that below.

Checking your account status

Log back into your Amare account 48 hours after your cancellation request to verify that your subscription status has changed to "Cancelled" or "Inactive". If your subscription still shows as "Active", send an immediate follow-up email to [email protected] with the subject "URGENT: Cancellation Not Processed". Screenshot your account status page and attach it to the email as evidence.

Refunds and charges after cancellation

If Amare charges you after you have cancelled, you have rights under Australian Consumer Law to dispute that charge and recover your money.

If you are charged after cancellation

1. Do not panic; this is a common issue and it is easily resolved.
   • Many consumers assume a post-cancellation charge means cancellation failed, but in fact the order was already queued before your cancellation notice was processed.
2. Contact Amare customer service immediately by email ([email protected]) with:
   • Your cancellation confirmation email (forwarded with your new message)
   • Your bank statement showing the unwanted charge (screenshot or PDF)
   • A clear request: "I cancelled my subscription on [date]. A charge of A$[amount] appeared on [date], after my cancellation. I request an immediate refund."
3. Request a full refund within 14 days; this is your legal right under the change of mind period.
   • The company is obligated to process your refund within 5 to 10 business days once approved.
4. If Amare refuses or delays the refund, escalate your complaint to the Australian Competition and Consumer Commission (ACCC) at accc.gov.au.
   • File your complaint online and attach copies of your cancellation email, bank statement and all correspondence with Amare. The ACCC takes subscription billing disputes seriously and will investigate on your behalf at no cost.

Disputing charges through your bank

If you do not receive a refund from Amare within 14 days of your written request, contact your bank immediately and request a chargeback (also called a reversal or dispute). Provide your bank with your cancellation confirmation email and explain that you cancelled before the charge appeared. Your bank is obligated to investigate and, in most cases, will reverse the charge within 5 to 10 business days. Tocancel strongly recommends this step if Amare is unresponsive, because it pressures the company to resolve the issue quickly.

Common cancellation mistakes to avoid

Cancellation can feel stressful, especially if you have already experienced unexpected charges. Here are the pitfalls that catch most people out-and how to sidestep them.

Mistake 1: assuming cancellation is instant

Many people believe that clicking "Cancel" in their account means the subscription stops immediately. In reality, Amare's system may take 24 to 72 hours to process your cancellation, and if your next billing date falls within that window, you will be charged one more time. Always check your billing date before cancelling, and if a final charge does appear, request a refund within 48 hours of seeing it on your bank statement.

Mistake 2: not keeping proof of cancellation

Screenshots and confirmation emails are your only defence if Amare later claims it never received your cancellation. If you cancel by email, save the entire email thread (including headers showing the date and time) to a folder labelled "Amare Cancellation Proof" on your computer and email it to yourself. If you cancel online, take a screenshot of the confirmation page before it disappears. Tocancel has helped thousands of consumers resolve billing disputes by simply producing this proof when Amare denied receiving the original request.

Mistake 3: cancelling only through the app

If Amare offers both an app and a website, cancel through both channels and confirm in writing by email as well. App cancellations can be lost if the app glitches or fails to sync with Amare's backend systems. Email cancellation creates a timestamped record in Amare's inbox that cannot be disputed. This redundancy may seem excessive, but it eliminates any argument about whether your cancellation was processed.

Mistake 4: not following up if you do not hear back

If Amare does not confirm your cancellation within 5 business days, assume the request was lost and resend it. Use the subject line "URGENT: Cancellation Follow-up" and reference your original cancellation date. Do not wait passively-every day you delay is a day closer to another unwanted charge. If you do not receive a response after two follow-up emails, escalate immediately to the ACCC.

Mistake 5: ignoring your bank statements

After you cancel, check your bank account at least once per week for the next 60 days. Subscription companies sometimes delay cancellation processing on purpose, hoping you will forget and stop monitoring. By staying vigilant, you can catch any unauthorized charge within hours rather than weeks, which strengthens your case if you need to dispute it.

Comparison table: cancellation methods

Here is how the three cancellation methods compare on speed, safety and documentation.

Cancellation checklist for Amare

Use this checklist to ensure you have completed every step correctly and protected yourself against post-cancellation charges.

1. I have found my next billing date and identified whether it is within the next 7 days.
2. I have located my Amare Customer ID from my most recent order email or invoice.
3. I have sent a cancellation email to [email protected] (Method 2) OR logged in and cancelled online (Method 1) OR sent a registered letter (Method 3).
4. I have taken a screenshot or saved a copy of my cancellation confirmation.
5. I have created a dedicated folder on my computer or in my email account for all Amare cancellation documents.
6. I have set a phone reminder to check my bank account 48 hours after my cancellation request.
7. I have monitored my account for 60 days after cancellation to check for any unauthorised charges.
8. If a post-cancellation charge appeared, I have requested a refund from Amare within 48 hours with proof of my cancellation.
9. If Amare refused the refund or did not respond within 14 days, I have filed a complaint with the ACCC at accc.gov.au.

Resolving billing disputes with the ACCC

If Amare refuses to refund an unauthorised charge or cancellation does not stick, the Australian Competition and Consumer Commission is your formal escalation point.

When to contact the ACCC

Lodge a complaint with the ACCC if any of the following apply: Amare refuses your refund request, you have not received a refund within 14 days of requesting one, Amare denies receiving your cancellation notice despite your email proof, or charges continue to appear on your bank account after your cancellation. The ACCC investigates free of charge and can compel Amare to refund you, plus issue a formal warning if the company is breaking the law.

How to file your ACCC complaint

Visit accc.gov.au and click "Make a complaint". Select "Subscription services" as the category, provide your full contact details, and upload your cancellation confirmation email, bank statements and any correspondence with Amare. The ACCC will assign your case a reference number and contact Amare on your behalf. You will receive a response within 10 to 20 business days. Keep your ACCC reference number in your records-it is your leverage if Amare tries to charge you again.

Summary and next steps

Cancelling your Amare subscription in Australia is straightforward when you follow the right process and know your rights. You are not locked into a contract indefinitely-Australian Consumer Law protects you, and you can cancel at any time. Send your cancellation email today to [email protected] with your full name, Customer ID and billing address. Save the confirmation email, monitor your bank account for the next 60 days, and if any unauthorised charges appear, request a refund immediately with your cancellation proof attached. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges by taking exactly these steps. You have the power to stop the charges; act now and you will avoid stress and wasted money down the road.

Amare customer service contact details

Email: [email protected]

Website: amare.com

Australian Competition and Consumer Commission (ACCC) complaint: accc.gov.au

Tocancel is your trusted guide to cancelling subscriptions safely and reclaiming your money. If you found this guide helpful, explore Tocancel to discover how to cancel other subscriptions and services with confidence. Your rights are real, and your money matters.