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Cancel Fitness Project: The Right Way
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How to cancel your Fitness Project membership and stop recurring charges
Why you might cancel your Fitness Project membership
Fitness Project is a commercial fitness network offering studio classes, gym access and small-group training through local clubs and branded bootcamp locations across Australia. You can choose from membership tiers such as Basic, Gold and Studio access, each providing different levels of facility access and class participation. Since Fitness Project operates through multiple local operators and locations, your membership terms and cancellation process may vary depending on which club you joined.
Members cancel for many reasons. You might decide to end your membership due to work relocation, injury, medical circumstances, budget constraints or simply finding you do not have time to use your classes. Others cancel after poor customer service experiences or discovering unexpected charges on their account. Some members become confused about whether their promotional offer was a limited-term agreement or an ongoing subscription, leading to unwanted recurring billing.
How Fitness Project billing works
Fitness Project memberships operate on recurring billing linked to your payment method, whether that is a bank account or credit card. Your charges continue automatically each month until Fitness Project records a cancellation date on your account. Most memberships use rolling monthly cycles, though some promotional packages may include minimum contract periods that convert to ongoing billing if you do not explicitly close them. This means reviewing your membership agreement is essential to understand exactly when your charges will stop after cancellation.
Common cancellation issues members face
Fitness Project cancellations often involve confusion around notice periods, whether you qualify for refunds, and billing disputes. Many members report difficulty stopping recurring charges and slow responses from customer service teams. Others have been told they must cancel in person at their club, creating unnecessary barriers to ending their membership. Some members describe situations where automatic billing continued long after they believed they had cancelled, resulting in unexpected charges and even debt collection notices.
Your rights under australian consumer law
Australian Consumer Law (ACL) gives you clear rights when dealing with gym memberships and recurring charges, whether you signed up online, in person or by phone.
Your legal protections
Under the Australian Consumer Law, administered by the Australian Competition and Consumer Commission (ACCC), you have the right to cancel most consumer contracts within 14 days of signing up, whether the contract has an end date or not. This applies to fitness memberships sold to you at a distance (online or by phone) or signed in person at a location other than the business's usual place of trading. If Fitness Project fails to give you clear cancellation terms before you signed, this strengthens your position.
You also have rights around billing. Any ongoing charges must be authorised by you, and the business must provide you with clear notice of the amount, frequency and how to cancel. If Fitness Project continues billing you after you have requested cancellation, or charges you without clear consent, you can lodge a complaint with the ACCC and request a chargeback from your bank.
Your legal position: Fitness Project must honour your written cancellation request and must not charge you after your agreed end date. If they continue billing, you have the right to dispute those charges with your bank and make a complaint to the ACCC.
Escalation options if Fitness Project ignores your cancellation
If Fitness Project does not respond to your cancellation request within 7 to 14 days, or if they continue billing you after your cancellation date, you have formal complaint options. Contact the ACCC Consumer Complaints hotline on 1300 302 502 or lodge a complaint online at accc.gov.au. You can also contact the Office of Fair Trading in your state or territory. Tocancel recommends documenting everything: your cancellation letter, proof of posting, any email responses, and copies of unwanted charges. This evidence proves your case if you need to escalate.
How to cancel your Fitness Project membership
Fitness Project requires you to submit a written cancellation request by post to their registered address to formally end your membership.
The official written cancellation method
You must provide your cancellation request in writing and post it to Fitness Project's head office address. This method creates a documented paper trail that protects you from future billing disputes and proves you submitted your cancellation on time. Tocancel strongly recommends using registered post so you have proof of delivery and an exact date your request arrived.
Stopping charges immediately while your letter is in transit
If you need to stop charges right away while your cancellation letter is being processed, contact your bank or credit card provider and request they block all future payments to Fitness Project. Most financial institutions can freeze recurring charges within one business day. This action prevents unwanted charges while your written cancellation is processed. If you have experienced billing problems in the past or need absolute certainty that charges will stop, Tocancel recommends taking this protective step immediately.
Step-by-step process to cancel Fitness Project
Follow these exact steps to cancel your Fitness Project membership using the official postal method.
- Locate your membership agreement and account details
- Find your original membership agreement or the most recent billing statement from Fitness Project
- Identify your membership number or account number
- Note your full name exactly as it appears on your account
- Record the date you joined and any promotional terms that applied
- Prepare your cancellation letter
- Write a clear, brief letter (one page is sufficient) stating you wish to cancel your membership
- Include your full name, membership number and account email address
- State your requested cancellation effective date (ideally 30 days from posting if no specific notice period applies)
- Briefly note the reason for cancellation (optional but helpful if you have a complaint)
- Request written confirmation of your cancellation within 14 days
- Keep a copy of this letter for your records
- Post your letter via registered post
- Take your signed letter to Australia Post
- Request registered post with tracking (this costs extra but provides proof of delivery)
- Keep the receipt and tracking number
- Write the tracking number on your copy of the letter
- Stop recurring charges at your bank
- Contact your bank or credit card provider on the same day you post your letter
- Request they block all future payments to Fitness Project effective immediately
- Ask your bank to provide a confirmation email or reference number for this request
- Keep this confirmation with your cancellation evidence
- Monitor your account for confirmation
- Expect a confirmation email or letter from Fitness Project within 7 to 14 days
- Check that your account shows a cancellation date matching your request
- Verify no further charges appear on your statement after your effective date
- If charges continue, contact your bank immediately to request a chargeback
- Keep all documentation
- Store your cancellation letter, registered post receipt, bank confirmation and all Fitness Project responses in one folder
- Take screenshots of your online account showing the cancellation status
- This evidence protects you if any disputes arise later
What to expect after you cancel
Cancellation can feel uncertain, especially if you are worried about unwanted charges continuing.
Timeline and confirmation
Fitness Project should acknowledge your cancellation request within 7 to 14 days. You will receive written confirmation stating your membership end date. Your final bill (if any) should reflect charges only up to and including your cancellation date. If you paid in advance or have a credit balance, ask Fitness Project about refunds in your cancellation letter. Some memberships do not offer refunds for unused time, though this depends on your specific membership type and contract terms.
Verifying charges have stopped
Check your bank or credit card statement for at least two billing cycles after your cancellation date to confirm no further charges appear. If Fitness Project continues billing you after your cancellation date, this is a breach of the Australian Consumer Law. Contact your bank immediately and request a chargeback for any unauthorised charges. Provide your bank with copies of your cancellation letter and tracking receipt as evidence. Tocancel recommends setting a calendar reminder to check your statement 30 days after your cancellation date so you do not miss any rogue charges.
Refunds and what you are entitled to
Your refund rights depend on your membership type, contract terms and the reason for cancellation.
When you qualify for a refund
If you cancel within the 14-day cooling-off period under the Australian Consumer Law, you are entitled to a full refund. If you cancel after 14 days, your entitlement depends on your membership agreement. Some Fitness Project memberships offer no refund for unused time, while others may pro-rate charges. Review your original agreement or ask Fitness Project to clarify your refund eligibility before you send your cancellation letter. If Fitness Project sold you a membership with misleading terms or failed to disclose cancellation conditions clearly, you have a stronger case for a refund even outside the 14-day window.
How to claim a refund
Include a clear refund request in your cancellation letter and ask for a response about refund eligibility within 14 days. If Fitness Project refuses to refund you and you believe this is unfair, lodge a complaint with the ACCC. You can also dispute the charges with your bank if you believe the membership was sold to you under misleading conditions. Tocancel advises keeping detailed notes of any conversations with Fitness Project staff about refunds, as this evidence strengthens your case.
Common mistakes to avoid when cancelling
Cancelling a gym membership can be frustrating, especially if you feel the process is deliberately confusing.
Mistake 1: cancelling only verbally or by email
Do not rely on telling staff at your gym or sending an email to cancel. Fitness Project requires a written letter by post to formally process your cancellation. Verbal requests and emails can be denied or ignored later, and you will have no proof of delivery. Always use registered post and keep the tracking receipt.
Mistake 2: not stopping payments immediately
Do not assume your cancellation is complete just because you posted your letter. Contact your bank on the same day and block all recurring payments to Fitness Project. This prevents any risk of charges continuing if Fitness Project delays processing your request or loses your letter in the post.
Mistake 3: failing to check your statements
Many members assume charges will stop automatically and do not monitor their bank statements. Check your account for at least two months after your cancellation date to confirm no further charges appear. If unwanted charges do appear, raise a dispute with your bank immediately, as delays may affect your rights.
Mistake 4: not keeping documentation
If you lose your cancellation letter copy, tracking receipt or Fitness Project's confirmation email, you lose proof that you cancelled on time. Store all documentation in one place and take screenshots of your online account status.
Cancellation checklist
| Step | Action | Completed |
|---|---|---|
| Gather details | Collect your membership number, account name and billing history | ☐ |
| Write letter | Draft your cancellation request including desired end date and reason | ☐ |
| Register post | Post your letter via registered post and keep the tracking receipt | ☐ |
| Block payments | Contact your bank and request they block future payments to Fitness Project | ☐ |
| Wait for confirmation | Expect written confirmation from Fitness Project within 7-14 days | ☐ |
| Verify no charges | Check your bank statement 30 days and 60 days after cancellation date | ☐ |
Fitness Project cancellation address and contact details
Send your written cancellation request to Fitness Project's head office using registered post. Address your letter to the main business address and include all required details as outlined in this guide. Tocancel recommends confirming the current mailing address by calling your local Fitness Project club, as addresses can change. Include the postcode to ensure your letter reaches the correct department.
If you do not have a specific address, contact Fitness Project customer service and request their official cancellation mailing address before sending your letter. This extra step ensures your letter does not go to the wrong office or department.
Summary and next steps
Cancelling your Fitness Project membership is straightforward once you follow the correct postal process and understand your rights under Australian Consumer Law. You must submit a written cancellation request by registered post, stop recurring payments at your bank immediately, and verify that no charges appear on your statement after your cancellation date.
If Fitness Project refuses to honour your cancellation, ignores your request or continues charging you, you have legal remedies. Contact the ACCC on 1300 302 502 or lodge a complaint at accc.gov.au. You can also request a chargeback from your bank for any charges made after your cancellation date.
Tocancel has helped thousands of consumers successfully cancel gym memberships, credit cards, subscription services and other recurring charges by following these clear, rights-based steps. Visit Tocancel at tocancel.com to access guides for cancelling other services, dispute templates and tips for protecting yourself from unwanted billing. Tocancel provides free, independent advice to help you take control of your accounts and stop charges you no longer want.