Cancel Mydiabetes: Step-by-Step Guide

How to cancel your MyDiabetes subscription and stop unwanted renewals

What MyDiabetes is and why you might cancel

MyDiabetes is a subscription-based digital health application developed by Diabetes Solutions UAB that helps you track glucose levels, log meals and receive personalised diabetes management recommendations. The service operates on auto-renewing subscription tiers, typically lasting 3 months, 6 months or 12 months, with pricing ranging from around A$14.99 to A$129.00 depending on your chosen duration and any active promotions. Like many digital health platforms, MyDiabetes charges you automatically when your subscription period ends unless you actively cancel beforehand.

You may decide to cancel for legitimate reasons: the app doesn't fit your lifestyle, you've found a better alternative, unexpected renewal charges appeared on your account, or you simply want to pause your digital health journey. Whatever your reason, Tocancel recognises that cancelling a subscription can feel unnecessarily complicated, and we're here to walk you through it step by step.

Common reasons australian users cancel MyDiabetes

Feedback from Australian users shows that most cancellations stem from three key issues. First, automatic renewal charges arrive without clear advance warning, leaving you surprised by an unexpected debit to your account. Second, the app's features don't align with your personal diabetes management routine once you start using it regularly. Third, users often forget they've activated a paid tier and later discover months of unused premium access. Understanding your own reason helps you decide whether to cancel entirely or simply pause your subscription.

What you need to know before you cancel

MyDiabetes subscriptions renew automatically at the end of your billing cycle. The company's registration details sit in Lithuania, which means you'll need to contact them via formal written notice to cancel; there is no in-app cancellation button or instant online portal. This process differs from apps where you can toggle a subscription off in seconds. Additionally, if you purchased through Apple's App Store or Google Play, your cancellation method may differ slightly depending on which payment method processed your original charge. Tocancel recommends you gather your account details and a copy of your most recent receipt before beginning the cancellation process.

Your consumer rights under australian law

Australian Consumer Law (ACL) protects you when you buy digital services like MyDiabetes subscriptions, and these protections give you real leverage if the company tries to block your refund or cancellation.

What the australian consumer law says about subscriptions

Under the ACL, every subscription contract must include clear, upfront disclosure of auto-renewal terms before you pay. Specifically, the supplier must tell you when the auto-renewal will happen, how much you'll be charged, and how to cancel easily. If MyDiabetes failed to provide these details clearly at the point of sale, or if the renewal charge surprised you because the reminder was unclear or missing, you have grounds to dispute the charge and request a refund. The Australian Competition and Consumer Commission (ACCC) takes auto-renewal disputes seriously and has published guidance specifically addressing "negative option" billing.

Additionally, if you discover that MyDiabetes was described inaccurately, for example if promised features don't actually work or the app isn't compatible with your device as stated, you have a right to a refund under the consumer guarantees provisions of the ACL. These guarantees cannot be taken away by the company's terms and conditions. Your legal position is strong: the law assumes the service provider is responsible for proving they gave you proper notice, not the other way around.

When to escalate to the ACCC

If MyDiabetes refuses to cancel your subscription or denies a refund despite your cancellation request, or if you believe the company misled you about auto-renewal terms, contact the ACCC directly. You can lodge a complaint via the ACCC's online portal at accc.gov.au or call 1300 302 502. The ACCC has the power to investigate consumer complaints and issue compliance notices to companies that breach the ACL. In practice, many companies resolve disputes once they receive formal notice that the ACCC is investigating. Document everything: screenshots of the app description, email confirmations of your cancellation request, and bank statements showing unexpected charges.

MyDiabetes subscription pricing and billing tiers

Understanding what you're paying helps you evaluate whether cancellation is the right choice or whether you simply need to downgrade to a lower tier.

All tiers renew automatically unless you cancel before the end date. If you're cancelling because the cost has risen, remember that you can pause your subscription instead of cancelling entirely; this preserves your account data should you wish to return later. Tocancel recommends reviewing your bank statements for the past 3 months to calculate your total spend and determine whether a refund is warranted.

How to cancel your MyDiabetes subscription

Cancellation requires a written request sent directly to the company's Lithuanian address. The process takes 1 to 2 weeks, so act before your next renewal date to avoid unexpected charges.

Cancellation method for all users

MyDiabetes does not offer in-app or online account cancellation. You must submit a formal written request by post or registered mail. This is the only cancellation method the company accepts, regardless of where you live in Australia.

1. Gather your account information
   • Your full name as it appears on your MyDiabetes account
   • Your email address associated with the account
   • Your subscription plan type (Basic, Standard, Premium or Annual)
   • Your current billing cycle end date (visible in your account settings or receipt)
   • The date you first purchased the subscription
2. Draft your cancellation letter
   • Write a short, formal letter stating clearly: "I wish to cancel my MyDiabetes subscription effective immediately" or on a specific date
   • Include all account details from step 1
   • Request written confirmation of cancellation within 7 days
   • Request a refund for any charges incurred after your cancellation date (if applicable)
   • Keep a copy for your records
3. Send by registered mail or tracked delivery
   • Use Australia Post's Registered Mail or a tracked service so you have proof of posting
   • Send to: Diabetes Solutions UAB, Lvivo street 1, Vilnius LT-03501, Lithuania
   • Allow 5 to 10 working days for postal delivery to Lithuania
   • Keep the Australia Post receipt and tracking number
4. Wait for confirmation
   • Expect a response within 1 to 2 weeks of the company receiving your letter
   • The company may respond by email to the address on your account
   • If you don't receive confirmation within 14 days, follow up using the same registered mail address with your original tracking number as reference
5. Monitor your bank account
   • Check your account for the next 2 billing cycles to confirm no further charges appear
   • If a charge arrives after your cancellation date, you have grounds to dispute it through your bank

Cancellation if you paid via apple app store or google play

If you subscribed through Apple's App Store or Google Play Store, you have an additional option: you can cancel the subscription directly through your app store account. This cancels your payment arrangement but does not prevent MyDiabetes from claiming you owe outstanding fees under their terms, so we recommend also sending a written cancellation notice for legal certainty.

• Apple App Store: Open the App Store app, tap your profile icon, select Subscriptions, find MyDiabetes, and select Cancel Subscription. Screenshot the confirmation for your records.
• Google Play Store: Open Google Play, tap your profile icon, select Manage subscriptions, find MyDiabetes, tap Cancel subscription, and follow the prompts. Save the confirmation screen.

However, cancelling via the app store does not guarantee the company won't try to charge you again through an alternative payment method. For complete protection, send the formal written cancellation letter as well. This creates a paper trail and demonstrates your intent to the ACCC if a dispute arises.

What happens after you cancel

Understanding the post-cancellation timeline helps you avoid surprises and know when to follow up if needed.

Your access to MyDiabetes after cancellation

Once the company confirms your cancellation, your access to premium features will be disabled. In most cases, you retain access to the free tier of the app, which includes basic glucose logging, but personalised recommendations and advanced reporting are removed. Your historical data remains stored on the company's servers and is not deleted automatically; if you wish to export your glucose records, do so before cancellation. Some users screenshot their data or use the app's export feature (if available) to keep a personal backup.

Refund timelines and dispute resolution

If your cancellation falls within 14 days of a renewal charge, you may be entitled to a refund under Australian Consumer Law. The company is not obliged to offer a refund for time you've already used the service, but they must refund charges incurred after your cancellation request was received. In practice, dispute this through your bank or credit card issuer using the chargeback process if MyDiabetes refuses. Inform your bank that you cancelled the subscription and did not authorise the subsequent charge. Your bank will investigate and may reverse the charge within 10 to 20 working days.

Tocancel advises keeping all correspondence, receipts and confirmation emails for at least 12 months in case you need to prove your cancellation attempt to your financial institution or the ACCC.

Common mistakes when cancelling MyDiabetes

Many Australian users make avoidable errors during cancellation that delay the process or weaken their position if a dispute arises. Here's how to avoid them.

Mistake 1: relying on the free tier without formally cancelling

Simply stopping the use of the paid features does not cancel your subscription. If you downgrade to the free version without sending a formal cancellation letter, your account remains active and subscription renewal will continue. The company will not assume you want to cancel; you must tell them explicitly in writing.

Mistake 2: cancelling via in-app message or support chat

MyDiabetes may have a support chat or message function within the app, but messages are not formal cancellation notices. The company can claim they did not receive your request or that it was lost. Always use registered mail to create an audit trail. If you do message the company via in-app chat, follow up with a registered letter that references your chat conversation and includes the date and time you messaged them.

Mistake 3: assuming your bank will automatically block renewal

Some users ask their bank to block future payments from MyDiabetes without formally cancelling the subscription. This creates a dispute in the company's system: they see the payment as declined and may contact you claiming you owe an outstanding balance. Instead, cancel the subscription formally and then ask your bank to block further payments as a backup measure.

Mistake 4: not keeping proof of posting

Sending a letter without tracking is risky. If it's lost in the mail, you have no proof you ever sent a cancellation request. Always use Australia Post Registered Mail or a comparable tracked service and keep the receipt. This becomes crucial evidence if you need to escalate to the ACCC or dispute a charge with your bank.

Mistake 5: cancelling fewer than 7 days before renewal

Because postal delivery to Lithuania takes 5 to 10 days, a letter sent just before your renewal date may not arrive in time to prevent the charge. Calculate your renewal date from your most recent receipt and send your cancellation letter at least 10 to 14 days before renewal to ensure safe processing. If you miss this window, expect a renewal charge and prepare to dispute it immediately.

Pricing comparison and alternatives to consider

Before you cancel, consider whether switching to a lower-cost plan or exploring alternatives better serves your diabetes management needs.

If cost is your main concern, downgrading to the 3-month plan reduces your monthly spend to A$11.99, compared to A$14.99 on the monthly option. If you want to cancel entirely, Tocancel recommends researching the alternatives above to ensure you have a replacement for your diabetes management before you lose access to MyDiabetes data and features.

Checklist before you cancel MyDiabetes

Use this checklist to ensure your cancellation is complete and airtight, protecting you from surprise charges or disputes.

• Obtain your account details: full name, email, plan type, subscription start date and renewal date
• Download or screenshot your glucose data, meal logs and any personal health records you wish to keep
• Check your bank statements for the past 3 months to confirm all charges and identify any unexpected amounts
• Draft your cancellation letter in English, stating clearly "I wish to cancel my MyDiabetes subscription effective immediately"
• Include a request for written confirmation of cancellation and a request for refund of any charges after your cancellation date
• Make two copies of your letter: one to post, one for your personal records
• Purchase Australia Post Registered Mail or equivalent tracked service to Lithuania
• Send to Diabetes Solutions UAB, Lvivo street 1, Vilnius LT-03501, Lithuania
• Keep your Australia Post receipt and tracking number in a safe place
• Wait 14 to 21 days from sending for confirmation; follow up with a second registered letter if needed
• Monitor your bank account for two billing cycles after the expected confirmation date
• If a charge appears after cancellation, contact your bank immediately to initiate a dispute or chargeback
• If the company refuses to confirm cancellation or refund, lodge a complaint with the ACCC at accc.gov.au

When to contact the ACCC about MyDiabetes

The ACCC is your escalation point if MyDiabetes ignores your cancellation request or refuses to refund charges made after you cancelled.

Signs you should file a complaint

Contact the ACCC if any of the following apply. First, you sent a formal cancellation letter more than 14 days ago and have received no confirmation. Second, a renewal charge appeared on your account after you sent a cancellation notice. Third, the company claims you must pay an outstanding balance even though you cancelled. Fourth, you believe MyDiabetes misled you about how auto-renewal works or made it deliberately hard to cancel. The ACCC can investigate these complaints and compel the company to refund you or change its practices.

How to lodge an ACCC complaint

Visit accc.gov.au and select "Lodge a consumer complaint". Provide your cancellation letter as evidence, your tracking number from Australia Post, and screenshots of any unexpected charges. The ACCC will review your case and contact MyDiabetes on your behalf. You do not need a lawyer; the process is free and designed for consumers.

Key takeaways and next steps

Cancelling MyDiabetes requires a formal written notice sent by registered mail to Lithuania. You have consumer rights under Australian law that protect you from surprise renewal charges and misleading auto-renewal terms. Act at least 10 to 14 days before your renewal date to ensure your cancellation is processed in time. If the company ignores your request or charges you after cancellation, dispute the charge through your bank and escalate to the ACCC if needed.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and reclaim refunds from companies that ignored their rights. Our guides walk you through every step, from drafting your cancellation letter to escalating to regulators. Your cancellation request is legally valid; the company must honour it. If MyDiabetes gives you difficulty, Tocancel and the ACCC are on your side. Take action today: gather your account details, draft your letter and post it within the next 48 hours to avoid missing your renewal date. Your right to cancel is absolute.

MyDiabetes contact and cancellation address

Send all cancellation requests to the address below. Use registered mail or tracked delivery and keep your proof of posting.

Diabetes Solutions UAB
Lvivo street 1
Vilnius LT-03501
Lithuania

Allow 5 to 10 working days for your letter to arrive and an additional 1 to 2 weeks for the company to respond. If you do not receive confirmation within 21 days of posting, contact the ACCC or file a chargeback dispute with your bank immediately.