Cancel Simple: Step-by-Step Guide

How to cancel Simple savings in australia and reclaim your money

Understanding Simple savings and why you might want to cancel

Simple Savings is a paid intermittent fasting and weight-management app that offers a free basic tier alongside premium features such as personalised fasting schedules, progress tracking and advanced health insights. The app positions itself as a lifestyle coaching tool rather than a medical device, and you typically access it through app store purchases or in-app subscriptions managed via your phone or tablet.

If you've signed up for Simple Savings and now find yourself questioning whether the premium features justify the ongoing cost, you're not alone. Many Australian users report unexpected charges after free trials end, unclear billing practices, or simply discovering the app doesn't fit their lifestyle anymore. At Tocancel, we've helped thousands of consumers navigate exactly this situation, and we're here to guide you through cancellation with clarity and confidence.

Common reasons australians cancel Simple savings

Users frequently report that the app didn't deliver the promised results, the free trial converted to paid without clear warning, or the recurring charges seemed higher than expected when converted to Australian dollars. Some cancel because they prefer a competing app with transparent billing, while others simply want to reset their approach to health and wellness without ongoing subscription costs.

Why acting quickly matters

The longer you delay cancellation, the more renewal charges will hit your payment method. If Simple Savings charges you monthly, quarterly or annually depending on your plan, each billing cycle represents money leaving your account. Early cancellation also protects you if you're within the refund window under Australian Consumer Law, which we'll cover in detail below.

Your consumer rights under australian law when cancelling Simple savings

Australian Consumer Law gives you explicit protections when purchasing digital goods like app subscriptions, and understanding these rights is your strongest leverage when disputing charges or demanding refunds.

Automatic renewal and cooling-off rights

Under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010), suppliers like Simple Savings must obtain clear, prior express consent before charging you for automatic renewals. This means Simple Savings should have made you actively agree to the terms before the trial period ended and your first paid charge occurred. Your legal position is straightforward: if you weren't given plain language notice that your subscription would convert to paid, or if you were charged before the trial officially ended, you have grounds to dispute that charge.

The Australian Consumer Law also grants you a statutory 14-day cooling-off period for most digital purchases, including app subscriptions. This means you have 14 days from the date of purchase to cancel and request a full refund, provided you haven't materially used the service. In practice, "materially used" varies by regulator interpretation, but basic exploration or a few sessions typically doesn't disqualify you.

Your statutory refund rights under australian consumer law

If Simple Savings has supplied a service that's unfit for purpose (meaning it doesn't do what the company promised), you're entitled to a refund under the Australian Consumer Law, regardless of how long you've been subscribed. For example, if the app consistently crashes, doesn't track your progress as advertised, or the personalised fasting schedules don't load, you have legal grounds to request a full refund of your subscription fee.

The Australian Competition and Consumer Commission (ACCC) enforces these rights, and they maintain a public register of complaints against businesses that breach consumer law. If Simple Savings refuses to honour your refund request, you can lodge a complaint with the ACCC, which carries legal weight and may trigger an investigation.

Your consumer rights under Australian law are your strongest tool when cancelling Simple Savings, so document everything: dates of charges, screenshots of billing statements, and any communication with customer support.

Simple savings pricing plans and what you might be paying

Simple Savings' pricing varies significantly by region and platform, and understanding your exact plan helps you calculate refund entitlements and prevent surprise renewals.

These price points are sourced from public app store listings and may vary depending on current exchange rates and app store localisation. The amount you actually pay may differ because each app store (Apple App Store, Google Play) applies its own tax rates and regional pricing. Pro tip: always check your payment statement or bank receipt for the exact AUD amount you were charged, as this becomes critical evidence if you need to dispute a charge or claim a refund through Tocancel's escalation service.

How to cancel Simple savings step by step

Cancellation method depends on which platform you used to purchase your subscription. Follow the steps for your device below.

Cancel Simple savings on iPhone or iPad (Apple app store)

If you subscribed through the Apple App Store, you must cancel through Apple's Subscriptions menu, not the Simple Savings app itself.

1. Open the Settings app on your iPhone or iPad
2. Tap on your name at the top of the screen
3. Select Subscriptions
4. Find and tap Simple Savings or Simple Premium in the list
5. Tap Cancel Subscription at the bottom of the screen
6. Select your reason for cancelling (optional but helpful for your records)
7. Confirm cancellation by tapping Confirm
8. Take a screenshot of the confirmation message showing the cancellation date

Your access to premium features will end on the date shown in your confirmation. Apple will not charge you further after that date.

Cancel Simple savings on android (Google play)

Android users subscribed through Google Play must cancel via the Google Play Store app or website.

1. Open the Google Play Store app on your Android device
2. Tap the profile icon in the top right corner
3. Select Subscriptions
4. Find Simple Savings in your active subscriptions list
5. Tap on it and select Cancel subscription
6. Follow the prompts and confirm cancellation
7. Screenshot the cancellation confirmation for your records

Google Play will stop charging you at the end of your current billing period. You'll retain access to premium features until that date.

Cancel via Simple savings customer support

If you cannot cancel through the app store, or if you're unsure which platform processed your payment, contact Simple Savings directly by mail.

1. Gather your account details: email address, subscription date, and the amount you were charged
2. Send a cancellation request email to support at the address listed in the app or on the Simple Savings website
3. Alternatively, post a written cancellation request to the mailing address below
4. Include your name, email address, phone number and subscription details
5. Request written confirmation of cancellation and any applicable refund in your email or letter
6. Keep copies of all correspondence for your records

Tocancel recommends sending your cancellation request by email or registered post so you have proof of delivery. This is important if you later need to dispute a charge or escalate your complaint to the ACCC.

Claiming a refund after cancelling Simple savings

You have the right to request a refund if you cancel within the 14-day cooling-off period or if the service is unfit for purpose under Australian Consumer Law.

Refund eligibility and what to claim

You're eligible for a full refund if you meet any of the following: you cancelled within 14 days of your first paid charge and haven't materially used the premium features; the app is faulty or doesn't perform as advertised; or Simple Savings breached the automatic renewal rules by charging you without clear prior consent. Document your reason for requesting a refund, including screenshots of app store receipts, email confirmations, or evidence of the fault (such as screenshots of crashes or unloaded features).

How to request your refund

Contact Simple Savings customer support in writing and state clearly that you're requesting a refund under the Australian Consumer Law. Reference the specific ground: cooling-off period, unfit for purpose, or breach of automatic renewal rules. Include your account details, the date and amount of the charge, and any supporting evidence. Send this via email to the support address or by post to the mailing address provided on the Simple Savings website or in the app.

If Simple Savings refuses or delays your refund beyond 30 days, escalate your complaint to the ACCC. Tocancel can help you prepare this complaint, including drafting a formal letter and gathering evidence of your attempts to resolve the matter with Simple Savings directly.

Common mistakes to avoid when cancelling Simple savings

Cancelling a subscription can feel stressful, especially when unexpected charges are involved. Here are the pitfalls that trip up most users so you can avoid them.

Mistake 1: cancelling within the app instead of the app store

Many users delete the Simple Savings app thinking this will cancel their subscription. Deleting the app does not cancel your subscription or stop charges. You must cancel through the app store (Apple App Store or Google Play) or contact Simple Savings directly by mail or email. Cancelling in the app is ineffective and leaves you vulnerable to unexpected renewal charges.

Mistake 2: not documenting your cancellation

Screenshots of your cancellation confirmation are essential evidence if Simple Savings continues to charge you or if you need to dispute a charge later. Take screenshots immediately after cancellation showing the confirmation message and the date. Save these files with clear names (for example, "Simple_Cancellation_Confirmation_10Nov2024") so you can find them quickly if needed.

Mistake 3: ignoring a charge after cancellation

If you see a charge on your bank statement after your cancellation date, contact your bank or Simple Savings within 30 days. The longer you wait, the harder it becomes to dispute the charge. Use your cancellation confirmation screenshot as evidence that you ended your subscription before the charge was applied.

Mistake 4: not requesting a refund if you're eligible

Many users cancel successfully but don't realise they're entitled to a refund under the 14-day cooling-off period or if the service was faulty. Always request a refund within 14 days of your first charge if you haven't materially used the premium features. Tocancel strongly recommends you don't leave money on the table: ask for your refund in writing and keep copies of all correspondence.

What happens after you cancel Simple savings

Knowing what to expect after cancellation helps you stay on top of your subscription and catch any billing errors.

Your access and billing timeline

Once you cancel through the app store, you'll retain access to premium features until the end of your current billing period. For example, if you subscribed monthly and you cancel on the 10th of the month, you'll keep premium access until the first of the following month, then your account will downgrade to the free tier. No further charges will be applied after your current billing period ends. This grace period is not a refund; it's simply the service running through to the date you've already paid for.

Monitor your bank account

Check your bank statement or payment app for 30 days after cancellation to confirm no further charges appear. If Simple Savings charges you again after your cancellation date, this is a billing error. Contact your bank immediately to dispute the charge and provide your cancellation confirmation screenshot as evidence. You can also escalate this to Tocancel, which has experience handling post-cancellation billing disputes with app developers.

Delete your account if needed

Cancelling your subscription does not delete your account or personal data from Simple Savings' servers. If you want your account deleted, contact Simple Savings customer support separately and request deletion under the Privacy Act 1988 (Cth). This is a separate process from cancellation, and you may need to provide additional proof of identity.

Comparing Simple savings with alternative health apps

If you're cancelling because Simple Savings didn't meet your needs, consider these alternatives before committing to another subscription.

Before switching to a new app, check its cancellation policy and trial terms. Many health apps offer free trials that convert to paid subscriptions, so read the fine print carefully and set a reminder to cancel before the trial ends if you decide the app isn't right for you. Tocancel's cancellation guides cover dozens of health and wellness apps, so you can research your next app's cancellation process before subscribing.

Escalation: what to do if Simple savings refuses to cancel or refund

If Simple Savings doesn't respond to your cancellation or refund request within 30 days, you have formal escalation options.

Step 1: contact Simple savings again in writing

Send a follow-up email or registered post letter clearly stating that your previous cancellation request has not been honoured and that you're requesting acknowledgment within 7 days. Keep this letter brief and factual: include dates, amounts, and your cancellation request reference number (if you received one). Tone should be firm but professional.

Step 2: lodge a complaint with the ACCC

If Simple Savings doesn't respond or refuses to cancel, lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at accc.gov.au. The ACCC investigates breaches of the Australian Consumer Law, including automatic renewal violations and unfair contract terms. Your complaint will be registered and may trigger an investigation into Simple Savings' billing practices. The ACCC also publishes complaint data, so your report may help identify patterns of misconduct.

Step 3: dispute the charge with your bank or payment provider

Contact your bank or credit card company and formally dispute any charges you believe are incorrect. Provide your cancellation confirmation screenshot, emails to Simple Savings, and your ACCC complaint reference number. Banks are required by law to investigate disputed transactions and can recover funds on your behalf if they agree the charge was unauthorised or that you cancelled in time.

Tocancel has assisted many users through ACCC escalations and chargeback disputes, and we can help you gather evidence and draft formal complaint letters if needed.

Quick checklist for cancelling Simple savings

Use this checklist to stay organised and ensure you don't miss any steps in the cancellation process.

How to contact Simple savings

If you need to reach Simple Savings to cancel by mail or to follow up on a refund request, use the following contact details.

Mailing address:
Simple Savings
PO Box 1777
Buderim QLD 4556
Australia

Email support is typically available through the Simple Savings website or within the app itself. Check your app store receipt or confirmation email for the exact support email address, as this is the fastest way to request cancellation or escalate a refund.

When writing to Simple Savings, include your full name, the email address associated with your account, your subscription start date, the amount you were charged (in AUD), and the date you're requesting cancellation. This information helps their support team locate your account quickly and process your request without delay.

Final thoughts: take control of your subscription now

Cancelling Simple Savings is straightforward once you know the correct steps and understand your consumer rights. You have the law on your side: the Australian Consumer Law protects you from unfair billing practices and gives you a cooling-off period to change your mind. Whether you're cancelling because the app didn't work for you, the cost doesn't justify the benefit, or you've found a better alternative, your right to cancel is absolute.

Don't delay if you've decided to cancel. The sooner you take action, the sooner you'll stop unexpected charges and potentially recover money you're entitled to under the 14-day refund window. If Simple Savings makes cancellation difficult or refuses your refund request, remember that the ACCC exists to enforce consumer law on your behalf, and your bank can dispute charges if Simple Savings has breached your subscription agreement.

Tocancel has helped thousands of Australians cancel subscriptions and reclaim refunds by providing clear, step-by-step guidance and supporting escalations when companies refuse to comply with consumer law. If you're stuck at any point in the cancellation process, or if you've cancelled but haven't received your refund, visit Tocancel for free templates, escalation letters and direct support. Your money is yours to protect.