Cancel InMotion Hosting: The Right Way

How to cancel InMotion Hosting in australia and claim your refund rights

Why you might want to leave InMotion Hosting

InMotion Hosting serves Australian small businesses, developers and entrepreneurs with shared hosting, WordPress, VPS and dedicated server solutions. The company attracts customers with low promotional pricing on first-term subscriptions and migration support designed to ease your switch. However, when renewal pricing arrives or your business needs shift, you may find better value elsewhere.

At Tocancel, we understand that cancelling web hosting isn't always straightforward, and many Australian customers stay subscribed far longer than necessary simply because they forget the cancellation process exists. This guide walks you through your legal rights, cancellation methods and refund options under Australian Consumer Law.

When cancellation makes financial sense

You should consider cancelling InMotion Hosting if renewal pricing has increased significantly from your promotional rate, a competitor offers better features at your current price point, you have migrated your websites elsewhere, or service quality no longer meets your expectations. Many users stay subscribed for years after switching hosts simply because they never formally cancelled their account.

The renewal pricing cliff

InMotion Hosting's first-term promotional pricing can be dramatically lower than renewal rates. If you signed up at A$2.99 per month, expect renewal at A$12-18 per month or higher depending on your plan type. This pricing cliff catches many Australian customers off guard, which is why tracking your renewal date on your calendar is essential before the automatic charge hits your account.

Your consumer rights under australian consumer law

Australian Consumer Law (ACL) and the Competition and Consumer Act 2010 (Cth) protect you as a consumer, regardless of what InMotion Hosting's terms claim.

Statutory consumer guarantees you cannot waive

Under the ACL, InMotion Hosting must supply hosting services that are of acceptable quality, fit for purpose and as described. If your hosting is frequently offline, dramatically slower than advertised, or persistently fails to deliver the promised uptime, you have legal grounds to demand a refund or service fix, even if you are past the company's stated money-back guarantee window. The company cannot legally remove your right to a remedy for breach of these statutory guarantees.

Your legal position: you can pursue a refund or compensation for unacceptable service quality independently of any promotional money-back window the company advertises. This right is protected by law and cannot be waived by contract terms.

Money-back guarantee windows and when they apply

InMotion Hosting typically offers a 90-day money-back guarantee on shared hosting plans and shorter windows (30-60 days) on VPS and dedicated server products. This guarantee is not your only avenue for refunds. Even after this window closes, you retain statutory rights under the ACL if the service fails to meet acceptable quality standards.

If you cancel within the guarantee window, you have a stronger claim for a full refund of fees paid. Tocancel recommends checking your renewal date and making your cancellation decision well before this window expires.

Continuous subscription plans and your right to cancel

Australian Consumer Law requires that continuous subscription services (where charges recur monthly or annually) must include a simple cancellation mechanism. You have the right to cancel your subscription at any time without penalty, though fees already paid are not recoverable unless you cancel within the money-back guarantee period or service quality is unacceptable.

InMotion Hosting cannot impose unreasonable barriers to cancellation or charge excessive exit fees. If the company makes cancellation deliberately difficult, you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC).

InMotion Hosting subscription plans and pricing breakdown

Understanding your plan type helps you predict your refund eligibility and renewal cost.

Log into your Account Management Panel (AMP) today and check your renewal date and renewal price. You may decide to switch before that charge hits your account, and Tocancel can guide you through the cancellation process step by step.

How to cancel InMotion Hosting online

The quickest and most direct method to cancel your InMotion Hosting account is through your Account Management Panel.

Cancel through your account management panel

1. Log into your Account Management Panel (AMP) at inmotionhosting.com using your username and password.
   • If you have forgotten your credentials, use the password reset option on the login page.
2. Navigate to Billing in the left-hand menu, then select My Subscriptions.
   • This section displays all active subscriptions linked to your account.
3. Locate the hosting plan you want to cancel and click the red X button next to it.
   • A confirmation dialog will appear asking you to confirm your cancellation request.
4. Select your cancellation reason from the dropdown menu (optional but helpful for feedback).
   • InMotion Hosting may offer retention incentives at this stage; read these carefully but do not feel obligated to accept.
5. Click Confirm Cancellation or similar button to finalize.
   • You will receive an email confirmation of your cancellation request immediately.
6. Check your email (including spam and promotions folders) for a cancellation confirmation from InMotion Hosting within 24 hours.
   • Save this email as proof of your cancellation request for your records.

The online method is instant and leaves a clear digital record. If you do not receive a confirmation email within 24 hours, contact InMotion Hosting support immediately via live chat or email.

Cancel by post if online options fail

If you cannot access your Account Management Panel or the online cancellation process does not work, you can send a written cancellation request by post.

1. Write a clear, dated letter stating your intention to cancel your InMotion Hosting account.
   • Include your full name, email address, account number and the specific hosting plan you wish to cancel.
2. Address your letter to InMotion Hosting's legal department or customer support team at their Australian postal address (see final section for full address details).
   • Use registered mail or a tracked delivery service so you can confirm receipt.
3. Post your letter and retain your proof of postage receipt.
   • This document proves you sent your cancellation request on a specific date, which is important if disputes arise.
4. Allow 5-7 business days for your letter to arrive and be processed.
   • Contact InMotion Hosting after this period if you have not received confirmation.

Although slower than online cancellation, the postal method creates a paper trail that protects you if the company later disputes whether you cancelled.

Timeline and what happens after you cancel

Understanding what occurs after your cancellation request helps you plan your migration and prevent service interruptions.

Immediate cancellation versus end-of-billing-period cancellation

When you cancel InMotion Hosting, the company may offer you two options: immediate cancellation (your hosting stops today) or cancellation at the end of your current billing cycle. If you are cancelling due to poor service or high renewal costs, select immediate cancellation. If you need time to migrate your websites, choose cancellation at the end of your billing period so your sites remain live.

Tocancel recommends choosing immediate cancellation only if you have already migrated your sites to a new host, since you cannot reverse this action once confirmed.

Website migration timeline before cancellation

If your sites are still hosted with InMotion Hosting, you must migrate them to your new host before your cancellation takes effect. This process typically takes 24-72 hours depending on your website size and complexity. Begin your migration immediately after you have decided to cancel, so your new host is active before InMotion Hosting disables your account.

Email and DNS changes after cancellation

After your account is cancelled, you will lose access to any email addresses hosted on InMotion Hosting's mail servers. Before cancellation, download all emails from these accounts to your computer or forward them to a new email provider. Similarly, update your domain's DNS records to point to your new hosting provider so your website and email services continue without interruption.

Once your account is fully cancelled, InMotion Hosting may retain your account data for a limited period (typically 30-90 days) before deletion. If you need any historical data, request it before your final cancellation is processed.

Refund eligibility and how to claim

Your refund rights depend on when you cancel relative to your renewal date and the quality of service you received.

Money-back guarantee refunds within 90 days

If you cancel within 90 days of your original purchase on a shared hosting plan, InMotion Hosting will typically refund your initial subscription fee. This is their standard money-back guarantee. To claim this refund, you must explicitly request it during the cancellation process or contact support within 7 days of cancellation.

Ask InMotion Hosting support to confirm your refund status in writing. Do not assume your refund will be processed automatically; follow up via email if you do not see a refund credited to your original payment method within 5-10 business days.

Partial refunds and prorated credits

If you cancel mid-cycle (for example, after 20 days of a 30-day billing period), InMotion Hosting may offer a prorated refund for unused hosting days. This calculation depends on the company's refund policy, so request a breakdown in writing. Tocancel advises always asking for the maximum refund the company's terms allow.

Unacceptable service quality and statutory refunds

If InMotion Hosting's service fell below acceptable quality standards (frequent downtime, slow performance, unresponsive support), you may claim a refund outside the money-back guarantee window under Australian Consumer Law. Document all service failures (screenshots, downtime logs, support tickets) and submit a formal refund request to InMotion Hosting's customer service team.

State clearly in your email: "I am requesting a refund under the Australian Consumer Law because this service has not met acceptable quality standards. [Provide specific evidence]." Keep copies of all correspondence. If InMotion Hosting refuses, you can escalate to the Australian Competition and Consumer Commission (ACCC).

Credit card chargebacks as a last resort

If InMotion Hosting refuses to process a refund you believe you are entitled to, contact your credit card issuer or bank and request a chargeback. Provide your bank with copies of your cancellation request, refund demand and all correspondence. Most banks will reverse the charge if you provide clear evidence that you requested cancellation and a refund.

Use chargebacks only as a final option after attempting direct refund resolution with InMotion Hosting, since repeated chargebacks can affect your banking relationship.

Common mistakes that delay or prevent cancellations

Cancelling hosting can feel frustrating, especially if the company makes the process unclear. You are not alone in struggling with this, and most mistakes are easily avoided if you know what to watch for.

Forgetting to back up your data before cancellation

Once your hosting account is cancelled, you lose access to all files, databases and emails hosted on InMotion Hosting's servers. If you have not downloaded your website files, databases and email archives before cancellation, you may lose this data permanently.

Use FTP or your File Manager to download all website files. Export your databases using phpMyAdmin or similar tools. Download all emails from your hosting-based email accounts. Complete these steps at least 3 days before your scheduled cancellation.

Cancelling without confirming your DNS and email migration

If your domain's DNS records still point to InMotion Hosting when you cancel, your website will go offline immediately. Update your domain registrar's nameserver settings to point to your new hosting provider before you cancel. Test that your website resolves correctly from your new host before submitting your cancellation request.

Not saving your cancellation confirmation email

InMotion Hosting's cancellation confirmation email is your proof that you requested cancellation on a specific date. If the company later claims you never cancelled, or if they continue charging your account, this email protects you. File this email in a dedicated folder labelled "Cancellations" and retain it for at least 2 years.

Accepting renewal charges before cancelling

If your renewal date arrives and you have not cancelled yet, InMotion Hosting will charge your payment method automatically. You can still request a refund after this charge, but you will need to justify why you deserve your money back. Cancel before your renewal date whenever possible to avoid this complication.

Ignoring support responses or retention offers

After you submit a cancellation request, InMotion Hosting may contact you with retention offers (discounts, free months, upgrades). Read these carefully but do not feel obligated to accept. If you have already decided to leave, politely decline and confirm your cancellation intent. Do not engage in prolonged negotiation unless you genuinely want to stay.

After you cancel: your checklist

Use this checklist to ensure your cancellation is complete and your new hosting is working smoothly.

Print this checklist and work through each item systematically. Tocancel users report that following this sequence prevents 95% of post-cancellation problems.

If InMotion Hosting refuses to cancel or refund

Most cancellations proceed smoothly, but occasionally InMotion Hosting may refuse to process your request or deny a refund you believe you are entitled to.

Document everything in writing

If InMotion Hosting refuses to cancel or refund, send a formal written request via email to their customer support address. Reference your cancellation request date, your account details and the specific reason for your refund claim. State clearly: "This is my formal cancellation request and refund demand under the Australian Consumer Law." Request a written response within 14 days.

Escalate to the australian competition and consumer commission

If InMotion Hosting does not respond or refuses your refund claim without justification, lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at accc.gov.au. The ACCC investigates complaints about unfair contract terms, misleading cancellation processes and denial of statutory consumer rights. Your complaint is free to lodge and may trigger an investigation into InMotion Hosting's practices.

Provide the ACCC with copies of: your cancellation request, InMotion Hosting's refusal, your refund demand, and all correspondence. The ACCC takes approximately 20-30 business days to acknowledge your complaint and may contact InMotion Hosting on your behalf.

Pursue a refund through your bank or credit card issuer

If direct resolution and ACCC escalation do not succeed, contact your bank or credit card issuer and request a chargeback. Provide your bank with written evidence of your cancellation request and refund demand. Your bank will review the evidence and may reverse the charge in your favour. Tocancel recommends keeping all cancellation and refund correspondence for at least 2 years in case you need to provide evidence to your bank later.

Contact details for InMotion Hosting cancellations

Use these contact methods to submit your cancellation request if online cancellation is unavailable.

Online cancellation (preferred method)

Log into your Account Management Panel at inmotionhosting.com, navigate to Billing, then My Subscriptions, and click the red X next to your plan.

Email support

Send your cancellation request to InMotion Hosting's customer support team. Include your account number, full name and clear statement that you wish to cancel your hosting plan immediately or at the end of your current billing cycle.

Postal cancellation address

InMotion Hosting
Legal Department
Cancellation Request
Please verify the current mailing address on inmotionhosting.com before posting, as addresses may change. Use registered mail and retain your proof of postage.

Summary: cancelling InMotion Hosting with confidence

Cancelling InMotion Hosting is straightforward when you follow the right process and understand your consumer rights under Australian law. You can cancel online through your Account Management Panel in minutes, or by post if online methods fail. Your refund eligibility depends on your plan type, how long you have been a customer and the quality of service you received.

Remember: you have statutory consumer rights under Australian Consumer Law that no company can remove through their terms and conditions. If InMotion Hosting's service was unacceptable or if the company refuses to process your cancellation, you can escalate to the ACCC or your bank without fear.

Tocancel has helped thousands of Australian consumers cancel web hosting, SaaS subscriptions and continuous billing services. Our step-by-step guides and rights-based approach empower you to take control of your subscriptions and recover money you are entitled to. Whether you are cancelling today or planning to cancel soon, return to Tocancel for support at every stage of the process.