Cancel Viber: The Right Way to Avoid Charges

How to cancel your Viber subscription and stop unwanted charges in australia

Understanding Viber and why australians subscribe

Viber is a free messaging and internet calling app that lets you stay connected to friends and family worldwide. Most Australians use the basic Viber service at no cost - calling and messaging other Viber users over WiFi or mobile data costs you nothing. However, Viber also operates Viber Out, a paid service that lets you call regular mobile phones and landlines at set rates. You purchase this service through prepaid credit or a recurring monthly subscription plan. If you've signed up for Viber Out and now want to stop paying, you need to understand your cancellation options and your rights under Australian consumer law.

What is Viber out and how it charges you

Viber Out is the premium calling service within the Viber app. Rather than calling another Viber user for free, Viber Out connects you to any phone number - landline or mobile - through prepaid minutes or unlimited monthly plans. You pay upfront, either for a set number of calling minutes or for a monthly subscription that renews automatically unless you cancel. This auto-renewal feature is where many Australians find themselves trapped: they forget to cancel, the next billing date arrives, and another charge appears on their statement without warning.

Why cancellation can be tricky

Viber Out uses an automatic renewal system. This means your subscription will keep charging you every month until you actively cancel it. Many users assume that simply not using the service will stop the charges - it won't. You must take deliberate action within Viber's app or contact their support team to prevent the next billing cycle. Tocancel recommends you act immediately if you've decided to stop using Viber Out, because every day you delay costs you money.

Your consumer rights under australian law

Australian consumer law protects you when you buy digital services like Viber Out, and you should understand these protections before you attempt to cancel.

The australian consumer law and your cooling-off period

Under the Australian Consumer Law (part of the Competition and Consumer Act 2010), you have a 14-day cooling-off period for digital products and services purchased at a distance - this includes apps and in-app subscriptions. Your legal position is straightforward: if you purchased Viber Out in the last 14 days and the service hasn't been substantially delivered, you can request a full refund. However, once you've consumed calling credit or the service is actively being supplied, this right becomes much harder to enforce.

If you bought Viber Out through the Apple App Store or Google Play Store, Apple and Google's own billing policies may give you additional protections. Apple offers a 48-hour refund window for subscriptions in some cases, and Google Play allows refunds within 48 hours of purchase. Tocancel advises you to check your app store's refund policy first, because it may be faster than dealing with Viber's customer service directly.

Consumer guarantees for service quality

You're also entitled to expect that Viber Out delivers acceptable service with due care and skill. If the service is repeatedly unavailable, fails to connect calls properly, or doesn't match the descriptions used to sell it to you, you may have grounds to claim a refund under the Australian Consumer Guarantees Act. The Australian Competition and Consumer Commission (ACCC) enforces these rights, and you can lodge a complaint if Viber refuses to refund you or remedy the service fault.

How to cancel your Viber subscription in australia

You have two primary methods to cancel Viber Out: through the app directly, or by contacting Viber's support team in writing. The app method is fastest and gives you immediate confirmation.

Cancelling Viber out through the mobile app

The simplest way to cancel is to use the Viber app itself. You can stop your subscription in under two minutes by following these steps:

1. Open the Viber app on your phone and tap the three-line menu icon (called "More") in the bottom right corner
2. Select "Viber Out" from the menu
3. Find your active plan in the list and tap on it to open the plan details
4. Tap the "Cancel plan" or "Unsubscribe" button - the exact wording depends on your phone's operating system and app version
   • On iPhone, you may need to go to Settings > [Your name] > Subscriptions > Viber Out > Cancel Subscription instead
   • On Android, the Cancel button should appear directly in the Viber Out menu
5. Confirm your cancellation when prompted - Viber will ask you to confirm a second time to prevent accidental cancellations
6. Check your email for a cancellation confirmation message from Viber within 24 hours

This method works immediately and prevents any further charges after your current billing period ends. You'll retain access to Viber Out until the end of your paid cycle, then the service stops automatically.

Cancelling by contacting Viber support in writing

If you can't access the app method or prefer written confirmation, you can cancel by mail. Send a clear cancellation request to Viber Media Ltd at their registered office address (see the address section below). Your letter should include your full name, the email address associated with your Viber account, and a statement that you wish to cancel your Viber Out subscription effective immediately. Keep a copy of your letter and send it via registered mail so you have proof of delivery.

Tocancel recommends using the in-app cancellation method first, because it's faster and gives you instant confirmation. Reserve the written method for cases where the app isn't working or you want a formal paper trail.

Timing and when your cancellation takes effect

Understanding when your cancellation becomes effective is crucial to avoiding unwanted charges.

How cancellation timing works in practice

When you cancel Viber Out through the app, your cancellation is processed immediately. However, Viber will not refund your current billing period - you'll retain access to Viber Out until the end of that month (or whatever billing period you're in). Your next scheduled charge will not occur. For example, if today is the 10th of the month and your plan renews on the 25th, your cancellation stops the charge on the 25th, but you keep access until the 24th. If you want to cancel effective immediately and receive a pro-rata refund for unused time, you'll need to contact Viber's support team separately and request this in writing.

Preventing missed billing dates

Mark your billing date on your calendar immediately after you subscribe to any service. This way, you know the deadline for cancellation if your needs change. Tocancel's consumer advocates recommend checking your account settings within Viber to confirm your exact renewal date before you cancel - this prevents surprises.

Viber out pricing and plan options in australia

Understanding what you're paying for helps you decide whether to keep or cancel your Viber Out plan.

If you've bought prepaid credit that's running low or expired, you don't need to cancel anything - the service simply stops. If you're on a monthly or annual plan, you must cancel actively to prevent auto-renewal charges. Most Australians find the monthly unlimited plans easiest to cancel because the billing cycle is shorter.

Common mistakes when cancelling Viber out

Many people have walked this path before you, and some made costly errors in the process. Here's what to avoid.

Mistake one: deleting the app instead of cancelling

The most common error is deleting the Viber app from your phone and assuming the subscription is cancelled. Deleting the app does not cancel your subscription. Viber's billing system is separate from the app installation - your subscription exists in Viber's payment records, and it will continue charging you every month even though the app is no longer on your phone. Always cancel the subscription through the app or in writing before you delete the app.

Mistake two: ignoring billing date reminders

If you miss the cancellation window before your next billing date, you'll be charged again. You can't reverse this charge by simply unsubscribing after the fact - instead, you'll need to contact Viber support and request a refund. This takes weeks and isn't guaranteed. Tocancel strongly recommends you cancel at least three days before your next billing date to allow for processing delays.

Mistake three: not checking your email for confirmation

After you cancel, Viber sends a confirmation email. Some users never receive this email because it lands in spam, or they use a different email address with their Viber account. Without confirmation, you won't know if the cancellation actually processed. Check your spam folder and your account settings to verify the email address Viber has on file.

Mistake four: assuming a refund will be automatic

Viber does not automatically refund unused portions of your current billing period when you cancel. You must request this separately in writing if you cancel mid-cycle. Even then, refunds are not guaranteed - Viber may refuse or offer store credit instead. This is why early cancellation (before the billing date arrives) is always better than late cancellation followed by a refund request.

What happens after you cancel Viber out

Once your cancellation is confirmed, several things occur in sequence.

During your remaining access period

You'll keep full access to Viber Out calling until the end of your paid billing cycle. If you cancel on the 10th of a month and your plan renews on the 25th, you can still use Viber Out between the 10th and 24th. Your calling credit or unlimited minutes remain active. After the 25th, your access stops and you can no longer place calls through Viber Out.

Free Viber messaging continues

Cancelling Viber Out does not cancel your Viber account or affect free Viber-to-Viber messaging. You'll continue to receive messages, calls to other Viber users, and notifications as normal. Only the paid Viber Out calling service stops.

Checking your next bank statement

After your billing period ends, watch your next bank or credit card statement carefully. Verify that Viber does not appear as a charge. If it does, contact your bank immediately to dispute the charge and escalate to Viber's support team with proof of your cancellation. Tocancel advises keeping your cancellation confirmation email for at least 12 months as evidence that you cancelled in good faith.

Escalating complaints if Viber refuses to cancel

In rare cases, Viber's app may malfunction, support may ignore your cancellation request, or charges may continue after you've cancelled. Here's how to escalate.

Step one: contact Viber support in writing

Send a formal written request to Viber Media Ltd (address below) stating that you attempted to cancel and were unsuccessful. Include screenshots of your cancellation attempt, your account email, and the dates of any unexpected charges. Request a full refund of all charges incurred after your cancellation date. Give Viber 14 days to respond.

Step two: dispute the charge with your bank

Contact your bank or credit card provider and request a chargeback for all Viber Out charges you believe are unauthorized or unresolved. Your bank will investigate and may recover the money before Viber even responds to your complaint. This is often faster than waiting for Viber's customer service.

Step three: lodge a complaint with the ACCC

If Viber continues to charge you or refuses to refund you after you've cancelled, lodge a formal complaint with the Australian Competition and Consumer Commission (ACCC) at accc.gov.au. The ACCC investigates unfair contract terms, misleading billing practices, and failures to honour cancellation requests. Tocancel recommends providing the ACCC with your cancellation confirmation email and all bank statements showing the disputed charges.

Checklist for cancelling your Viber out subscription

Tocancel's simple checklist ensures you don't miss a single step. Print this checklist or save it to your phone so you can tick off each action as you complete it.

Comparing Viber with alternative calling services

Before you cancel, consider whether switching to a different service makes sense, or whether cancelling entirely is the right choice.

Many Australians switch from Viber Out to free alternatives like WhatsApp or Google Meet because the cost savings are substantial. However, both parties must have the app installed to use these services - Viber Out works even if the other person only has a regular phone number. Tocancel recommends comparing your actual usage patterns against the cost before you decide whether to cancel or switch.

Contacting Viber to cancel or dispute charges

If you need to cancel by mail, contact Viber Media Ltd at the address below. Keep a copy of everything you send and use registered mail or email with read receipts.

Viber media ltd contact details

Viber Media Ltd
3 Raoul Wallenberg Street
Tel Aviv
Israel
6492505

You can also attempt to reach Viber support through the app by tapping More > Help > Contact Us. However, response times are slow, and email support often doesn't resolve billing disputes effectively. For cancellations and refund requests, Tocancel advises using registered mail to the address above so you have proof of delivery.

What to include in your cancellation letter

If you cancel by mail, include the following information so Viber processes your request without delays:

• Your full name as it appears on your Viber account
• The email address associated with your Viber account
• Your phone number (if registered)
• A clear statement: "I wish to cancel my Viber Out subscription effective immediately" or "effective [date]"
• The date you sent the letter
• A request for a refund if you're cancelling mid-cycle (include the reason)
• Your signature

Final thoughts on cancelling your Viber subscription

Cancelling Viber Out is straightforward if you use the in-app method and act before your next billing date. The biggest risk is delay - every day you wait costs you money through auto-renewal charges. Tocancel has helped thousands of consumers cancel unwanted subscriptions, reclaim refunds, and take control of their digital spending, and we're confident the steps in this guide will work for you too.

Your consumer rights under Australian law are clear: you can cancel any subscription at any time, and companies must honour your cancellation request before the next billing cycle. If Viber refuses to cancel or continues charging you, the ACCC has the power to investigate and take action. Act today - open your Viber app, navigate to More > Viber Out, and cancel your plan now. Your bank account will thank you.