Cancel Stats FM: The Right Way

How to cancel Stats FM and protect your streaming money in australia

What Stats FM is and why australians cancel

Stats FM is a music analytics app that connects to your Spotify or Apple Music account to display detailed listening statistics, leaderboards and achievement badges. You access the service through in-app purchases on iOS and Android, which means your billing flows through Apple App Store or Google Play Store rather than Stats FM directly. This distinction matters enormously when you cancel, because the platform you purchased through controls your refund.

The service offers a free version with basic stats, and a paid Plus tier that unlocks extended listening history, advanced charts, import tools and an ad-free experience. Many Australian users discover that the premium features don't deliver the value promised, or that recurring charges appeared on their credit card without sufficient warning.

Common cancellation reasons include outdated artist stats, minimal practical difference between free and paid versions, or unexpected renewal charges that weren't clearly disclosed at purchase. At Tocancel, we help Australian consumers understand their cancellation rights and recover money when a service fails to deliver.

Why you might want to cancel Stats FM

Users frequently report that premium features don't sync reliably with their streaming platforms, or that the paid upgrade delivers features equally accessible in the free tier. Other cancellations occur because recurring charges appeared without clear notification, or because the app stopped updating stats accurately after a software update.

Some users purchase Plus to unlock extended listening history, only to find the feature doesn't function as described. When a service doesn't deliver what you paid for, Australian Consumer Law protects you and cancellation is your first step toward recovery.

Key things to know before you start

Because Stats FM uses in-app billing through Apple or Google, your refund options depend entirely on which platform you purchased through. Apple has different refund windows and processes than Google Play, and both operate independently from Stats FM's own support team. Contacting Stats FM directly may not resolve a billing issue, because they're not the merchant of record for your transaction.

Your legal position is straightforward: you purchased through an intermediary (Apple or Google), so that intermediary is responsible for processing your refund. This is why Tocancel recommends starting your cancellation with the app store first, not Stats FM.

Your consumer rights under australian law

Australian Consumer Law gives you strong protections when you purchase a digital service like Stats FM Plus, and these rights form your foundation for cancellation and refund claims.

What australian consumer law guarantees you

Under the Australian Consumer Law (which applies to all purchases made by Australian residents, regardless of where the company is based), you have the right to a service that is of acceptable quality, fit for purpose, and as described. If Stats FM Plus doesn't deliver these standards, you're entitled to remedy which includes refund, replacement or re-supply of the service at no extra cost.

A "major failure" is the key concept here. If premium features consistently fail to sync, if stats remain outdated despite multiple refreshes, or if paid features are unavailable after purchase, that constitutes a major failure. You don't need to accept it or wait for Stats FM to fix it on their timeline.

The Australian Competition and Consumer Commission (ACCC) is your enforcement authority. If Stats FM or the app store refuses your refund claim, you can lodge a complaint with the ACCC, which has the power to investigate and enforce consumer guarantees on your behalf.

Your right to a refund under australian law

You have the right to a refund if the service fails to meet Australian Consumer Law standards. The merchant (Apple, Google, or Stats FM depending on your purchase channel) must offer refund or replacement within a reasonable timeframe. For digital services, "reasonable" typically means days to weeks, not months.

A refund is not automatic simply because you change your mind, but it is automatic if the service is defective, misleading or fails to work as described. This distinction matters: if you purchased Stats FM Plus believing the extended history feature would sync with your account, but it never does, that's a defect and you're entitled to a refund.

How to cancel Stats FM on iOS and android

Your cancellation process depends on where you purchased Stats FM Plus: through Apple App Store or Google Play Store. Each platform has its own cancellation portal and refund window, so follow the steps that match your device.

Cancel Stats FM on iPhone or iPad through apple app store

You manage all Apple in-app subscriptions through your Apple ID settings, not through the Stats FM app itself. Here's how to cancel:

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the Settings menu
3. Select "Subscriptions"
4. Find and tap "Stats FM" in your active subscriptions list
5. Tap "Cancel Subscription"
6. Follow the prompts to confirm cancellation
   • Apple will ask you to confirm your cancellation reason
   • Select the option that best describes why you're cancelling (e.g., "I don't use this app")
   • Tap "Confirm" to complete the cancellation

Your Stats FM access ends at the end of your current billing period. If you cancel mid-cycle, you retain access until your next renewal date would have occurred. Apple's standard refund window for digital services is 14 days from purchase, but this can extend if the app failed to deliver as promised.

Cancel Stats FM on android through google play store

Google Play subscriptions are managed through your Google account, not within the Stats FM app. Follow these steps to cancel:

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and tap "Stats FM"
6. Tap "Cancel subscription"
7. Select your cancellation reason
   • Google Play requires you to state why you're cancelling
   • Choose the most accurate reason for your cancellation
   • Tap "Cancel subscription" to confirm

Your Stats FM access ends at the end of your current billing cycle. Google Play's refund window is also typically 48 hours from purchase for subscription services, though this extends if you can demonstrate the service failed to work as described.

How to request a refund for Stats FM

Cancelling your subscription and requesting a refund are two separate actions, and timing matters significantly when pursuing refund recovery.

Request a refund through your app store

Your refund request must go to the merchant of record (Apple or Google), not to Stats FM. Each platform has different refund policies and windows, so act quickly and provide clear evidence of the defect.

For Apple App Store refunds:

1. Visit reportaproblem.apple.com and sign in with your Apple ID
2. Find the Stats FM charge you want to refund
3. Click "Report a Problem" next to the transaction
4. Select "I would like a refund for this purchase" or "This app doesn't work as described"
   • Choosing the second option (defect) strengthens your claim
   • Explain specifically which features failed (e.g., "Extended history never synced")
   • Include dates and details of your attempts to use the feature
5. Submit your report and wait for Apple's response (usually within 48 hours)

For Google Play refunds:

1. Visit play.google.com and sign in to your account
2. Click your profile icon and select "Payments and subscriptions"
3. Tap "Subscriptions" and find the Stats FM charge
4. Click the charge and select "Request refund"
5. State clearly that the service failed to deliver as described
   • Provide specific examples (e.g., "Stats stopped updating after March 15")
   • Explain how the service differed from its description
   • Mention relevant dates and affected features
6. Submit and monitor your email for Google's decision

Both platforms prioritise refund requests made within 14-48 hours of purchase, but don't assume you're outside the window if more time has passed. If Stats FM failed to work as described, you retain refund rights regardless of how many days have elapsed.

What to do if the app store refuses your refund

If Apple or Google denies your refund request, escalate your claim to the ACCC. At Tocancel, we recommend submitting a detailed complaint that includes screenshots of the defect, dates of your purchase and cancellation, and the app store's refusal email.

Contact the ACCC online at accc.gov.au or by phone on 1300 302 502. Your complaint should state that Stats FM failed to meet Australian Consumer Law standards and that the merchant refused remedy. The ACCC can investigate and compel the app store to issue a refund.

Stats FM pricing and subscription tiers

Understanding what you're paying for helps clarify whether you have grounds for a refund claim.

Prices vary by region and may change. When evaluating whether to pursue a refund, compare what you paid against what the service actually delivered. If extended history never worked, or advanced charts remained unavailable, you paid for features you never received.

Common mistakes to avoid when cancelling Stats FM

Many Australian consumers cancel correctly but then lose their right to a refund by making avoidable errors. Here's what to avoid so you maximise your recovery options.

Mistake one: cancelling in-app instead of through your app store

Stats FM may display a "cancel" option within the app itself, but this often just logs your preference-it doesn't actually cancel your subscription. Your actual payment comes from Apple or Google, so you must cancel through those platforms to stop the recurring charge.

If you cancel only in-app, Apple or Google will continue billing you automatically. Always complete your cancellation through your app store settings, as covered in the section above.

Mistake two: missing the refund window

Both Apple and Google operate refund windows-typically 14-48 hours from purchase for subscription services. If you wait weeks to request a refund, the app store may refuse your claim simply because the window has closed.

Act immediately if Stats FM has failed. Cancel your subscription today, then submit your refund request through the app store the same day. Document the defect with screenshots and dates before you forget the details.

Mistake three: failing to provide evidence of the defect

When you request a refund, simply saying "the app doesn't work" carries less weight than saying "extended history never synced despite 12 refresh attempts between March 10-15, as evidenced by the attached screenshots." Be specific about which features failed, when they failed, and what steps you took to resolve the problem.

Take screenshots of the defect before you cancel. Show that premium features are unavailable, or that stats remain outdated. This documentation is essential if Apple or Google initially refuses your refund-you'll need it when escalating to the ACCC.

Mistake four: contacting only Stats FM instead of the app store

Stats FM may be sympathetic to your complaint, but they can't issue refunds because they're not the merchant of record. Your refund comes from Apple or Google, so direct all refund requests to your app store. Stats FM support can explain why a feature doesn't work, but only the app store can reverse the charge.

At Tocancel, we've found that consumers who contact Stats FM first waste weeks waiting for a response, only to discover they've missed the refund window. Go to the app store directly.

After you cancel Stats FM

Cancelling your subscription is just the beginning. Here's what happens next and how to follow up if your refund doesn't arrive.

What happens to your Stats FM account after cancellation

Your Stats FM account and data remain intact after you cancel your subscription. You retain access to the free version of the app, which means you can still view basic stats, leaderboards and achievement badges. Your premium features (extended history, advanced charts, ad-free experience) become unavailable once your current billing cycle ends.

Your listening history and accumulated stats are not deleted when you cancel Plus. If you resubscribe later, your account data will be waiting for you. This matters because it means you can safely cancel and revisit the service later without losing your history.

When to expect your refund

Refund timing depends on your app store. Apple typically processes refunds within 5-7 business days, though the money may take another 5-10 days to appear in your bank account. Google Play refunds generally appear within 3-5 business days.

If you don't see the refund within 10 business days, contact your app store again with your refund request reference number. Keep copies of all emails and screenshots throughout this process-these documents are essential if you need to escalate to the ACCC.

If your refund is denied

If Apple or Google refuses your refund request, your next step is the ACCC. Lodge a complaint at accc.gov.au that includes your refund request reference number, your cancellation confirmation, screenshots of the defect, and the app store's refusal email.

State clearly that Stats FM failed to provide the service as described and in contravention of Australian Consumer Law. The ACCC's complaint team will investigate and may contact the app store on your behalf to compel a refund.

Tocancel has helped thousands of Australians recover money from app stores by escalating through the ACCC. Your legal position is strong if the service genuinely failed, so don't accept a refusal without escalation.

Cancellation checklist for Stats FM

Use this checklist to ensure you've completed every step and haven't missed any opportunities for refund recovery.

How to contact Stats FM directly

While your primary refund contact should be your app store, you may wish to inform Stats FM that you've cancelled, especially if you experienced a specific technical issue.

To submit a data deletion request or account cancellation enquiry to Stats FM, send a written request in English by post to:

Data Protection Officer
Stats FM
Amsterdam
The Netherlands

Include in your letter your email address, username, account creation date, and a clear statement that you request account cancellation and deletion of all personal data. For UK data subjects, you may alternatively address:

Bt Stats Ltd
London
United Kingdom

Include the same information in your letter and expect a response within 30 days. However, this process does not affect your subscription billing or refund claims, which remain the responsibility of Apple or Google.

Your final step: confirm your cancellation with tocancel

Cancelling Stats FM involves coordinating between the app store, Stats FM's data protection team, and potentially the ACCC. The process is straightforward if you follow each step in order, but missteps cost money.

Cancel through your app store today (not in-app). Request your refund within 48 hours if the service failed to work as described. Save every confirmation and reference number. If you're refused, escalate to the ACCC with your documentation.

Your legal rights are clear: you're entitled to a service of acceptable quality that works as described. If Stats FM didn't deliver, you're entitled to refund or replacement. Tocancel has helped thousands of Australian consumers cancel subscriptions confidently and recover money they shouldn't have paid in the first place. Your cancellation is one email away-start today.