Cancel Audm: Step-by-Step Guide

How to cancel your Audm subscription: your australian consumer rights guide

Understanding Audm and why you might cancel

Audm was a subscription audio service that delivered professionally narrated journalism and magazine articles directly to your phone. The New York Times Company acquired Audm in 2020 and has since integrated its content into the broader NYT Audio platform. This means the standalone Audm app no longer operates, yet many Australian subscribers continue to receive charges on their credit cards or app store accounts for a service they can no longer access.

If you're still paying for Audm, you're not alone. Many subscribers discover months after the service transition that they're being billed for content they cannot reach. Whether you've realised the app vanished from your device, found yourself charged through multiple channels, or simply want to stop the recurring payments, Tocancel is here to help you understand your rights and take action.

Common reasons australian subscribers cancel Audm

You might be cancelling because the app disappeared from your region without warning, you discovered duplicate charges after the service was merged, or you've switched to alternative audio platforms. Some subscribers find themselves paying for Audm while the same content now sits behind a New York Times subscription they already hold. Others simply realise they're being billed for content they stopped using years ago.

The current state of Audm in australia

Audm's standalone service has been retired. The app is no longer available for download in the Apple App Store or Google Play Store, and the original Audm website is inactive. However, your legacy account may still be active in the background, generating recurring charges. This gap between the service ending and your account remaining "live" is why direct action with the rights holder is essential.

Your legal position under australian consumer law

Australian Consumer Law protects you when a service you've paid for becomes unavailable or no longer matches what you originally agreed to.

What the australian consumer law says about unavailable services

Under the Australian Consumer Law (ACL), services must be provided with due care and skill, and must match the description you agreed to when you signed up. If Audm is no longer available as a standalone service and you cannot access the content you're paying for, the service provider has failed to meet this legal obligation. The Australian Competition and Consumer Commission (ACCC) enforces these rights and acts as your escalation point if the company refuses to respond.

Your legal position is clear: you have the right to cancel and request a refund for any period during which the service was unavailable to you.

Your refund rights in australia

Section 139A of the Australian Consumer Law gives you the right to request a refund if a service is faulty, unavailable, or no longer fits the description you relied on when purchasing. You do not need to have cancelled within a specific timeframe. The very fact that Audm is no longer accessible is grounds for a refund claim. Keep all evidence of your charges, including app store transaction histories, email receipts, and screenshots showing the app is no longer available in your region. This evidence becomes your strongest lever if the company disputes your cancellation request.

How to cancel your Audm subscription

Because Audm no longer operates as a standalone service, you will need to contact the original rights holder, Listen In Audio, Inc., directly.

Step-by-step cancellation process

1. Gather all your account information
   • Find the email address linked to your Audm account
   • Locate the payment method you used (credit card, Apple ID, or Google Play)
   • Note the date of your most recent charge
   • Take screenshots of the app store showing Audm is no longer available in Australia
   • Collect any order confirmation emails or receipts from your account
2. Prepare your written cancellation request
   • State clearly: "I wish to cancel my Audm subscription effective immediately"
   • Include your full account details and the email address associated with the account
   • Reference the payment method and the most recent charge date
   • Explain that the Audm app is no longer available and you can no longer access the service
   • Request confirmation of cancellation and details of any refund due
3. Send your request to the rights holder
   • Address your letter to: Listen In Audio, Inc., 580 Harrison Avenue Suite 3W, Boston, MA 02118, USA
   • Use registered mail or a trackable courier service (Australia Post or similar)
   • Keep a copy of your letter and the proof of posting receipt
   • Allow 7 to 14 business days for a response
4. Follow up if you don't hear back
   • If no response arrives within 14 days, contact the ACCC's Consumer Complaints service
   • Provide the ACCC with copies of your cancellation letter, proof of posting, and your transaction history
   • Tocancel recommends keeping detailed records of all communication attempts
5. Request a refund for charges after service became unavailable
   • In your cancellation letter, state the date the service became inaccessible to you
   • Request a refund for all charges from that date onwards
   • Attach screenshots and app store evidence showing unavailability
6. Monitor your payment method
   • Check your credit card or app store account weekly for 4 weeks after sending your cancellation request
   • If charges continue, contact your bank or app store directly and dispute the transaction
   • Provide your cancellation letter as evidence of your request to the rights holder

Alternative cancellation routes

If you subscribed through the Apple App Store or Google Play Store, you can also attempt cancellation through these platforms. Open your subscription settings in the relevant app store, find Audm, and select "Cancel Subscription." App store platforms are obligated to process cancellations, even for unavailable apps. However, because Audm is no longer in the store, this method may not work. Therefore, the direct letter to Listen In Audio, Inc. remains your most reliable approach. Tocancel advises using both methods simultaneously to maximise your chances of success.

What happens after you cancel

Cancellation takes time when you're dealing with a retired service and an international rights holder.

Expected timeline

Allow 7 to 14 business days from the date Listen In Audio, Inc. receives your letter for them to process your cancellation. If you used registered mail from Australia, postage alone may take 10 to 15 working days. Once the company processes your request, any refund due may take a further 5 to 10 business days to appear in your bank account or app store credit. In total, expect 3 to 4 weeks from the date you send your letter to final resolution.

Confirming your cancellation

You should receive a written confirmation of cancellation either by email or post. This confirmation is crucial-keep it with your original letter and proof of posting. If you don't receive written confirmation within 21 days, contact Tocancel's escalation process: reach out to the ACCC's Consumer Complaints service with copies of all your correspondence. Your documentation is what proves you acted in good faith and followed the correct procedure.

If charges continue after cancellation

If your bank account or app store is charged again after you've sent your cancellation request, act immediately. Contact your bank's dispute resolution team or your app store's customer service and explain that you've requested cancellation of an unavailable service but the company has continued billing. Provide a copy of your cancellation letter as evidence. Banks and app stores have their own consumer protections and will often reverse charges if you can prove you requested cancellation.

Pricing and billing history of Audm

Understanding what you were paying for helps build your refund case.

If you were charged under an annual plan and the service became unavailable halfway through your subscription year, you have a strong case for a pro-rata refund. Tocancel recommends calculating the number of months or days the service was unavailable and requesting a refund for that exact period.

Common mistakes when cancelling Audm

Cancelling a defunct service is frustrating, and small missteps can delay your refund by weeks.

Mistake one: assuming the app store cancellation worked

Many subscribers believe that cancelling through the Apple App Store or Google Play Store is sufficient. However, because Audm is no longer in these stores, the app store's cancellation button may not actually reach Listen In Audio, Inc. Always send a written request directly to the rights holder's postal address. Do not rely solely on app store cancellation for a retired service.

Mistake two: not keeping proof of postage

If you send your cancellation letter but cannot prove the rights holder received it, they can claim they never got your request. Use registered mail or a trackable courier service and retain the receipt. Tocancel strongly advises against using standard post without tracking. The small additional cost of registered mail is worth the certainty it provides.

Mistake three: giving up after one attempt

International companies can be slow to respond. If you don't hear back within 21 days, your next step is to escalate to the ACCC. Some subscribers assume silence means the company has agreed to cancel, when in fact it simply means they haven't yet processed the request. Follow up, keep records, and escalate if necessary.

Mistake four: not disputing charges through your bank

If Listen In Audio, Inc. refuses to refund or continues billing after cancellation, your bank has the power to reverse fraudulent or unauthorised charges. Many Australian banks offer dispute resolution services. Contact your bank's disputes team, provide your cancellation letter as evidence, and ask them to reverse the transaction. You have the right to do this, and Tocancel recommends using your bank's protections as a backstop if the company does not cooperate.

How to escalate your complaint to the ACCC

If Listen In Audio, Inc. refuses to cancel your subscription or process your refund, the Australian Competition and Consumer Commission is your regulatory escalation point.

When to contact the ACCC

You should escalate to the ACCC if the rights holder does not respond within 21 days of your written request, refuses your refund, or continues charging you after you've requested cancellation. The ACCC enforces the Australian Consumer Law and has the power to compel companies to comply with consumer rights. They also track patterns of complaints, which can lead to regulatory action against serial offenders.

How to lodge a complaint with the ACCC

Visit the ACCC's consumer complaints portal at scam.gov.au or call 1300 302 502. Prepare copies of your cancellation letter, proof of posting, transaction history, and any responses (or lack thereof) from the company. Provide a clear timeline of events and explain why you believe the company has breached your consumer rights. The ACCC will investigate and may contact Listen In Audio, Inc. on your behalf. Tocancel recommends including all documentation in your complaint to strengthen your case.

Checklist: cancelling your Audm subscription

Use this checklist to ensure you've completed every step correctly.

Key takeaways for australian subscribers

You have clear consumer rights under the Australian Consumer Law. Audm is no longer available, yet you may still be paying for it. Act now to cancel your subscription and claim any refund due. Send a written cancellation request to Listen In Audio, Inc. via registered mail, keep all documentation, and escalate to the ACCC if the company does not respond within 21 days. Your bank also stands behind you if fraudulent charges continue. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover funds wrongfully charged, and you deserve the same outcome. Take action this week, and you could see your refund within 3 to 4 weeks.

Contact details for cancellation

Send your written cancellation request to the following address:

Listen In Audio, Inc.
580 Harrison Avenue, Suite 3W
Boston, MA 02118
USA

Use registered mail or a trackable international courier service. Retain your proof of posting. Tocancel recommends also keeping the tracking number so you can confirm delivery. If the company does not respond within 21 days, escalate your complaint to the ACCC at scam.gov.au or call 1300 302 502.