Cancel Racing Post: The Right Way

How to cancel your Racing Post subscription from australia

Why you might want to cancel Racing Post

Racing Post is a premium digital horse-racing service that delivers daily newspapers, live racecards, expert tips and statistical tools to Australian subscribers. You access editorial analysis, race replays and tipster insights across multiple subscription tiers on a recurring billing model. However, not every subscription remains a good fit. You might cancel because the cost no longer suits your budget, you've lost interest in horse racing coverage, or you've found a cheaper alternative. Whatever your reason, your right to cancel is protected under Australian consumer law, and Tocancel is here to walk you through the process with clarity and confidence.

Understanding your Racing Post subscription

Racing Post offers tiered packages ranging from basic tips-only plans to comprehensive "ultimate" tiers that bundle full newspaper access, all tipster content and advanced statistical tools. You can purchase single digital editions for around A$5.99 each through the app, or commit to monthly or annual subscriptions. Annual plans typically cost less per month than rolling monthly subscriptions, offering the equivalent of roughly two months free when you lock in yearly billing. Your subscription renews automatically on your chosen cycle, which means you must actively cancel to stop future charges.

Who should cancel immediately

You should cancel straight away if you no longer use the service, the cost has become unaffordable, or you subscribed by accident and qualify for a cooling-off refund. If Racing Post has charged you without clear consent or failed to remind you before renewal, cancellation is even more urgent. Time matters because every day you delay costs you money through another renewal cycle. Act now, and Tocancel can help you recover what you're owed.

Your consumer rights in australia

Australian consumer law is on your side when you cancel digital subscriptions, and understanding your rights is the first step to protecting your money.

The australian consumer law and automatic renewal

The Competition and Consumer Act 2010 sets out clear rules for subscription services like Racing Post. Before you agree to automatic renewal, the supplier must give you clear information about the terms, price and cancellation process. You have the right to cancel a subscription at any time, and the cancellation must take effect either immediately or at the end of the current billing cycle, as set out in the service agreement. If Racing Post fails to provide adequate pre-renewal information or deliberately makes cancellation hard to find, you may be entitled to a refund beyond the standard 30-day window. This is your legal position: the law assumes you are a consumer with rights, not a customer with obligations.

Your seven-day cooling-off right

When you first purchase a Racing Post subscription or upgrade to a new tier, you have seven working days to cancel if you have not yet accessed the service. This cooling-off right is separate from your general cancellation right and offers stronger protection. If you cancel within this window and have not used your subscription, Racing Post must refund the full amount with no questions asked. Check your purchase confirmation email to confirm whether this right applies to your transaction, and act within the seven-day window if it does. Tocancel recommends saving that email as proof of your cancellation deadline.

What to do if Racing Post refuses to cancel

If Racing Post ignores your cancellation request, disputes your refund entitlement or drags its feet, you have escalation options. Lodge a complaint with the Australian Communications and Media Authority (ACMA), which handles subscription disputes and has the power to enforce refunds. Your state's consumer protection regulator is also an option if ACMA cannot help. Before you escalate, keep copies of every cancellation request, confirmation email, bank statement and transaction record. Tocancel advises taking screenshots of all communication to prove you tried to cancel.

How to cancel your Racing Post subscription

Your cancellation method depends on whether you subscribed directly with Racing Post or through an app platform.

Cancel a direct subscription with Racing Post

Direct subscriptions purchased on the Racing Post website or customer account portal are the fastest route to cancellation because Racing Post controls the process end-to-end. Follow these steps to cancel immediately.

1. Visit the Racing Post help centre at help.racingpost.com and log into your account using your email and password.
   • If you cannot remember your password, click "Forgot password" and follow the email recovery link.
2. Navigate to the "Manage Subscriptions" or "Billing" section (exact labels vary by site version).
   • Look for a link that says "View Subscriptions", "My Subscriptions" or "Billing Settings".
3. Select the Racing Post subscription you want to cancel and click "Cancel Subscription" or "End Membership".
   • The system may ask you why you are cancelling. You do not have to answer, but if you do, Racing Post may use your feedback to improve the service.
4. Confirm the cancellation when prompted and take a screenshot of the confirmation screen.
   • This is your proof that you initiated the cancellation on this date.
5. Check your email within 24 hours for a cancellation confirmation from Racing Post.
   • The confirmation should state the date your access ends and whether any refund applies.
6. If you do not receive a confirmation email within two working days, contact Racing Post by phone at +44 (0)2036 348615 (Monday to Friday, 9 am to 8 pm UK time) to confirm the cancellation went through.
   • Keep a note of the date, time and name of the person you spoke to.

Cancel a subscription you purchased through an app

If you subscribed through the Apple App Store, Google Play or another third-party app platform, you must cancel through that platform, not through Racing Post directly. The app provider manages your payment, so cancelling with Racing Post alone will not stop future charges. Follow these steps for your specific platform.

1. For Apple App Store: Open the App Store on your iPhone or iPad, tap your profile icon, select "Subscriptions", find Racing Post, tap it and select "Cancel Subscription".
   • Apple will confirm the cancellation via email. Save this email as your proof.
2. For Google Play: Open Google Play Store, tap your profile icon, select "Payments and subscriptions", tap "Subscriptions", find Racing Post and tap "Cancel".
   • Google will send a confirmation email. Keep this for your records.
3. For other platforms: Go to your account settings within the app, look for "Manage Subscriptions" or "Billing", find Racing Post and select "Cancel" or "End Subscription".
   • Screenshot the cancellation confirmation on your phone.

Refunds and billing after cancellation

Timing and your billing cycle determine whether you receive a refund and how long it takes.

Will you get a refund

You qualify for a refund if you cancel within seven working days of purchase and have not accessed the service. If you cancel mid-cycle after the seven-day window, you generally do not receive a refund for the unused portion unless Racing Post's terms allow it or you have a legal claim (for example, if you were not given clear pre-renewal information). However, if you cancel before your renewal date, your current access continues until the end of the paid period, and no further charges occur. Tocancel strongly recommends checking your subscription agreement to confirm the exact refund and access terms that apply to your plan.

How long does a refund take

If Racing Post approves a refund, the money typically returns to your original payment method within 5 to 10 business days. Bank processing times may add an extra few days depending on your financial institution. If you do not see the refund within 14 calendar days of cancellation confirmation, contact Racing Post to chase it up. Keep your cancellation confirmation email and take screenshots of your bank account to show the refund has not appeared. This evidence will help if you need to escalate to your bank or to the ACMA.

What happens to your access after cancellation

Your access to Racing Post ends either immediately or at the end of your current billing period, depending on when you cancel and the terms of your subscription. If you cancel mid-cycle, your access typically runs until the next billing date, after which you lose login access. If you cancel before renewal, no new charge occurs and your access ends on the original expiry date. Log out of the app and the website after cancellation to remove your stored login information and prevent accidental future charges if someone else uses your device.

Pricing and plan comparison

Understanding what you are paying for helps you decide whether to keep or cancel your Racing Post subscription.

Annual subscriptions save roughly two months of fees compared to rolling monthly payments. If you use Racing Post regularly, annual billing is cheaper per month, but if you are unsure about your long-term commitment, a monthly plan offers flexibility. Cancel immediately if you are paying more than A$35 per month for a service you no longer value.

Common mistakes to avoid when cancelling

Cancellation can go wrong if you skip a step, so here are the traps that trip up customers and how to sidestep them.

Mistake 1: cancelling through the wrong channel

If you subscribed through an app but try to cancel with Racing Post directly, your cancellation will not work. The app provider controls your payment, so Racing Post's customer service cannot stop your future charges. You must cancel through the app store or payment provider. Check your original purchase confirmation email to see where you signed up, then cancel in that same place. Tocancel has seen hundreds of customers cancel in the wrong place and then get charged again because they did not follow through on the right platform.

Mistake 2: not waiting for confirmation

Submitting a cancellation request is not the same as a successful cancellation. Always wait for a confirmation email from Racing Post or your app provider within 24 to 48 hours. If the confirmation does not arrive, contact Racing Post by phone at +44 (0)2036 348615 to verify the cancellation took effect. Without written confirmation, you have no proof you tried to cancel, and Racing Post may continue charging you. Screenshot the confirmation when it arrives and save it for at least one year in case of disputes.

Mistake 3: failing to cancel before renewal

Your subscription renews automatically unless you cancel before the renewal date. If you wait until after the charge hits your account, you have already paid for another cycle. Cancel at least three days before your renewal date to give Racing Post time to process the request. Check your confirmation email from your last purchase to see your exact renewal date. Set a calendar reminder one week before renewal so you do not forget.

Mistake 4: not checking your bank statement

After cancellation, verify that no further charges appear on your bank statement. Check your account weekly for one month after the cancellation confirmation date. If a charge appears after you have cancelled, contact your bank immediately and report the transaction as unauthorised. Keep your cancellation confirmation email so you can show your bank that you asked Racing Post to stop charging you. Your bank can initiate a chargeback if Racing Post charged you after cancellation.

After cancellation: what to do next

Cancellation is the beginning, not the end, of protecting your money.

Confirm the cancellation worked

Wait until your renewal date has passed (usually one month after cancellation), then check your bank statement to confirm no new charge appears. If you do not see a charge, the cancellation worked. If a charge appears, contact Racing Post immediately by phone at +44 (0)2036 348615 and escalate to your bank if Racing Post refuses to refund. Take a screenshot of the unexpected charge and send it to Racing Post in writing as evidence. Tocancel advises keeping your bank statements and cancellation confirmations for at least two years.

Request a refund if you qualify

If you cancelled within seven working days and did not access the service, request a full refund in writing via Racing Post's help centre. State your purchase date, cancellation date and the reason for the refund claim. Give Racing Post 14 days to respond. If they refuse or ignore you, lodge a complaint with the ACMA and provide a copy of your cancellation confirmation and the ACMA reference number to your bank. Your bank may be able to recover the money through a chargeback even if Racing Post will not refund voluntarily.

Check for linked subscriptions

If you used your Racing Post login to subscribe to linked services (for example, through a media partner or promoter), those subscriptions may not automatically cancel when you end your Racing Post membership. Log into your account before access is removed and check for any linked services or add-ons that are still active. Cancel each one separately to avoid surprise charges from other providers. Tocancel recommends reviewing your email for any subscription confirmation emails from other services that may have been bundled with your Racing Post plan.

Customer reviews and experiences

Real customers share their cancellation experiences with Racing Post.

Contact information and next steps

When you need to cancel or escalate a dispute, use these verified contact details for Racing Post and relevant Australian authorities.

Racing Post customer service

Telephone: +44 (0)2036 348615
Hours: Monday to Friday, 9 am to 8 pm UK time
Help centre: help.racingpost.com
Account login: Visit the Racing Post website and select "Sign In"

Note: There is no Australian-specific postal address for Racing Post. All cancellations must be handled through the online portal or by phone to the UK office. Allow extra time for phone calls if you are in Australia, as the +44 area code indicates a UK number and international call rates may apply.

Escalation contacts in australia

If Racing Post refuses to cancel or refund you, contact these authorities:
Australian Communications and Media Authority (ACMA): www.acma.gov.au or call 1300 850 115
Australian Consumer Law Regulator (ACCC): www.accc.gov.au or call 1300 302 502
Your state's consumer protection regulator (contact details available through the ACCC website)

You must submit a formal complaint in writing with copies of all relevant emails, screenshots and transaction records. The ACMA and ACCC have the power to force Racing Post to refund you if you have a legitimate claim under the Australian Consumer Law.

Your checklist before cancellation

Use this checklist to ensure you cancel correctly and protect your rights:

• Note your subscription renewal date (check your last confirmation email)
• Identify where you subscribed (Racing Post website, Apple App Store, Google Play or another platform)
• Log into your account and take a screenshot of your current plan and billing information
• Check whether you are within the seven-day cooling-off window (if so, note this for your refund claim)
• Follow the correct cancellation method for your subscription channel
• Screenshot the cancellation confirmation on screen
• Save the cancellation confirmation email when it arrives
• Set a calendar reminder to check your bank statement one week after your renewal date
• Keep all documents (emails, screenshots, bank statements) for two years
• If a charge appears after cancellation, contact your bank and escalate to the ACMA

Final word: you have the power to cancel

Cancelling your Racing Post subscription is not difficult when you follow the right steps and know your rights under Australian consumer law. You do not need permission to cancel, and Racing Post cannot hold your money hostage or force you to stay. Contact Racing Post by phone at +44 (0)2036 348615 if the online process stalls, escalate to the ACMA if the company refuses to refund you, and lean on your bank if charges continue after cancellation. Tocancel has helped thousands of Australian consumers cancel unwanted subscriptions and recover money they thought was lost. You can do this too. Start today, keep your confirmation emails, and do not hesitate to escalate if Racing Post drags its feet. Your money is yours to keep.