Cancel My Perfect Resume: The Right Way

How to cancel My Perfect Resume and protect your refund in australia

What My Perfect Resume is and why australians cancel it

My Perfect Resume is an online resume and cover letter builder that offers free basic tools alongside a premium membership with expanded templates, advanced formatting, and multiple download formats. The service uses a low-cost 14-day trial that automatically converts into recurring charges every four weeks, or an annual plan with a money-back guarantee. Many Australian job seekers sign up for the trial expecting it to simply expire, only to discover unexpected charges on their bank statement weeks later.

The platform attracts users who need professional resume templates and guided step-by-step builders. However, the auto-renewal billing model catches many people off guard. If you've discovered recurring charges after your trial ended, you have clear cancellation rights under Australian Consumer Law. Tocancel exists to help you understand those rights and take action confidently.

Why australians cancel My Perfect Resume

You may cancel for several reasons. First, you discover unexpected recurring charges appeared after the trial period ended without clear warning. Second, you find the templates and features don't match your actual resume needs after downloading. Third, you needed a one-time resume builder and don't want ongoing premium access. Fourth, you're concerned about future charges appearing on your card without explicit consent each time.

The core issue is transparency: many Australians expect the trial to simply end, not automatically convert into a paid subscription with recurring billing. This disconnect between expectation and the actual billing model drives most cancellations.

What users report about the cancellation process

Consumer forums and review sites show mixed experiences. Some users praise the resume quality and report smooth cancellation once they locate the subscription menu. Others describe the cancellation process as deliberately difficult to find, with phrases like "impossible to locate" and "required multiple phone calls to customer service." Several users report partial refunds or unexplained delays when requesting cancellation within the stated 14-day money-back window.

The recurring complaint centres on auto-renewal transparency. Users expected a trial to end automatically, not transform into a paid subscription without explicit re-consent. This is a common dark pattern in the subscription economy, and consumer advocates flag it regularly. At Tocancel, we've helped thousands of users navigate exactly this scenario.

Your cancellation rights under australian law

Your legal position in Australia is clear and strong: the Australian Consumer Law protects you against misleading billing and unfair contract terms.

What australian consumer law says about auto-renewal

The Australian Consumer Law (part of the Competition and Consumer Act 2010) requires that any business offering a trial or subscription must obtain your express, informed consent before charging you. This means the company must clearly disclose the auto-renewal terms, the charge amount, the frequency, and how to cancel before you complete your purchase.

If My Perfect Resume failed to make these terms obvious before you finalised your purchase, or if you were not given an easy way to cancel online, you have grounds to dispute the charges. The Australian Competition and Consumer Commission (ACCC) enforces this law and investigates complaints about unfair subscription practices.

Your right to a refund within the money-back guarantee

My Perfect Resume advertises a 14-day money-back guarantee. This promise creates a legal obligation: if you request cancellation and a refund within 14 days of your first charge, the company must refund your payment. If they refuse, you can escalate to the ACCC or your bank's chargeback service.

You do not need to accept poor customer service or slow refund processing. The law is on your side. Write down the date you first charged, the date you request cancellation, and the date you expect the refund back on your card (typically 5-10 business days after approval).

How to cancel My Perfect Resume step by step

You have two primary cancellation methods: online through your account settings, or by telephone with customer service. Online cancellation is faster and leaves you with written proof.

Cancel online via your account settings

The fastest route is to cancel directly through your My Perfect Resume account dashboard. This method provides immediate written confirmation and a clear record of your cancellation date.

1. Visit the My Perfect Resume website and log into your account using your email address and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it before proceeding.
2. Navigate to My Account, typically located in the top navigation bar or in a hamburger menu (three horizontal lines).
   • On mobile devices, tap the menu icon and scroll to find this option.
3. Select My Settings or Account Settings from the dropdown menu.
   • The exact label may vary, but look for anything labelled "Settings" or "Preferences".
4. Find the Subscriptions or Billing section within your settings.
   • This section shows your current subscription status, renewal date, and payment method.
5. Select Cancel Subscription, Manage Subscription, or End Membership.
   • Do not click Pause or Temporarily Suspend - these options do not cancel your subscription and leave you vulnerable to future charges.
6. Review any retention offers (discounts, pauses, or downgrade options) the system displays.
   • If you want to cancel completely, ignore these offers and proceed to the final cancellation button.
7. Confirm your cancellation by clicking the final Cancel Subscription button.
   • The system will ask you to confirm one last time. This is your final chance to change your mind.
8. Screenshot or save the confirmation page showing your cancellation is complete.
   • Include the date, your cancellation request number (if provided), and the effective cancellation date.
   • This documentation protects you if disputes arise later.

Online cancellation typically takes effect immediately, though you may remain able to access premium features until the end of your billing cycle. Check your confirmation email for clarity on when your access ends.

Cancel by telephone with australian customer service

If you prefer to speak with a representative, or if the online cancellation method is not working, call My Perfect Resume's Australian customer service number.

1. Call 1800 758 379 during business hours (confirm these hours on the website first).
   • This is a toll-free number within Australia. International callers should check the website for alternative contact details.
2. When you connect, clearly state: "I want to cancel my subscription and request a full refund under the 14-day money-back guarantee."
   • Use precise language. Avoid vague requests like "Can you help me?" which may not trigger the cancellation process.
3. Provide your account email address and the phone number associated with your account.
   • The representative will look up your subscription status and billing history.
4. Ask the representative to confirm, in writing via email, that your cancellation is processed and your refund is pending.
   • Request the effective cancellation date, the refund amount, and the expected refund date (normally 5-10 business days).
5. Obtain the representative's name and a reference number for the call.
   • This information helps you if you need to escalate a dispute later.
6. After the call, send a follow-up email to the address they provide, restating your cancellation request and refund expectation.
   • This creates a written record of your instructions, which protects you legally.

Telephone cancellation is often slower than the online method because it relies on a staff member to process your request. However, speaking with a human can be reassuring, and you gain immediate confirmation of your cancellation request.

Understanding My Perfect resume's pricing and billing cycle

My Perfect Resume offers two main subscription tiers, each with different renewal schedules and guarantee windows.

Most Australian users sign up for the 14-day trial at $2.95 expecting the charge to remain small. However, after the trial period ends (typically 14 days later), the subscription converts to the full recurring charge of $37.95 every four weeks. This automatic escalation surprises many users and is the primary reason they cancel.

If you paid for the annual plan and wish to cancel, you have a full 60-day money-back guarantee window. This gives you twice as long as the trial plan to request a refund, and you should use this window if you're unsure about the service.

How to request your refund after cancellation

Cancellation and refund are two separate actions. You must request both explicitly to recover your money.

Step one: request your refund within the guarantee window

If you are within 14 days of your first trial charge (or 60 days if you purchased the annual plan), request your refund immediately. Do not wait. The clock is running, and once the window closes, your legal entitlement to a refund may disappear.

1. Log into your account and navigate to the Subscriptions section (following the cancellation steps above).
   • Look for a link or button labelled "Request Refund", "Refund Request", or "Refund Policy".
2. Fill in the refund request form with your cancellation reason. Be honest but concise (for example: "I was charged after the trial period ended without clear notice").
   • Do not be rude or aggressive; companies process polite refund requests faster.
3. Alternatively, send an email to the customer service address listed on the website, stating: "I request a full refund under the 14-day money-back guarantee. Please cancel my subscription and process my refund within 5 business days."
   • Include your account email, the amount charged, and the date of the charge.
4. Keep a copy of your refund request email for your records.
   • If the company delays or refuses, you'll need this proof when you escalate to your bank or the ACCC.

Step two: monitor your bank account for the refund

Once you request your refund, the company has a legal duty to process it promptly. Australian Consumer Law requires refunds to be processed within a reasonable timeframe, typically 5-10 business days.

1. Check your bank statement or online banking app 5-10 business days after you request the refund.
   • The refund appears as a credit to the card or account you used to pay for the subscription.
2. If the refund does not appear after 10 business days, send a follow-up email to the company asking for a status update.
   • Request the refund transaction number and the expected processing date.
3. If the company refuses to refund you, or if 15 business days pass with no refund, escalate to your bank's dispute service (also called a chargeback).
   • Contact your bank and explain that you requested a refund for an unwanted subscription within the money-back guarantee, and the company refused.
   • Your bank will investigate and may recover the money on your behalf.
4. If your bank chargeback is unsuccessful, lodge a complaint with the Australian Competition and Consumer Commission (ACCC) online at accc.gov.au.
   • The ACCC investigates unfair subscription practices and can force companies to refund customers and change their billing processes.

You have multiple legal levers to recover your money. The company does not get to keep your payment simply because customer service is slow or unhelpful.

Common mistakes to avoid when cancelling

It's frustrating to cancel and then discover you've made an error that leaves your account active or your refund delayed.

Mistake one: clicking "Pause" instead of "Cancel"

The online cancellation menu often offers two options: "Pause Subscription" and "Cancel Subscription". These are fundamentally different. Pausing merely freezes your subscription temporarily - you remain a paying customer, and charges will resume after the pause period ends. Cancelling terminates your subscription entirely. Always click Cancel Subscription, never Pause.

Mistake two: requesting cancellation but not a refund

Some users cancel their subscription but forget to request a refund. This leaves them unable to recover charges from the trial period or any recent billing cycles. Cancellation stops future charges; a refund request recovers money you've already paid. Submit both, and do it in writing (email is best) so you have proof.

Mistake three: cancelling after the money-back guarantee expires

If you wait more than 14 days after your first charge (or 60 days for annual plans) to request a refund, the company may legally deny your request. The guarantee window has a hard deadline. If you're unsure about the service, cancel and request your refund as soon as possible, not later.

Mistake four: assuming no contact method works

If online cancellation fails (for example, the button doesn't work, or the process loops back to the start), immediately switch to the telephone method. Do not assume the company has made cancellation impossible. Call 1800 758 379 and speak to a representative directly. Tocancel has helped thousands of Australian consumers successfully cancel services that initially seemed unreachable online.

Mistake five: not keeping evidence of your cancellation

Always screenshot your online cancellation confirmation, save your refund request email, and note the date and time you called customer service. This evidence protects you if the company claims you never requested cancellation or if your refund mysteriously disappears. Without proof, disputes are harder to win.

What to do after you cancel

Cancellation is not quite the end of the process. You have follow-up steps that protect your money and your account.

Verify your cancellation is active

Log back into your My Perfect Resume account 24 hours after cancellation and check your subscription status. It should display "Cancelled" or "No Active Subscription". If it still shows "Active", contact customer service immediately - your cancellation did not process correctly.

Check for refund processing

As outlined in the refund section above, monitor your bank statement for the refund credit within 5-10 business days. If it doesn't appear, follow the escalation steps: first a polite email, then a bank chargeback, then an ACCC complaint if needed.

Block future auto-renewal (optional but recommended)

After you cancel, consider adding My Perfect Resume to your bank's merchant block list (available through your online banking app). This prevents the company from attempting to charge your card again, even if they claim they're processing a refund or retrial offer. This is an extra layer of protection.

Delete your account if possible

Some services offer account deletion options separate from subscription cancellation. Log into your account settings and look for a "Delete Account" or "Close Account" button. This removes your personal data from their system and makes future unwanted charges impossible. However, if no such option exists, cancellation alone is sufficient.

What australians say about cancelling My Perfect Resume

Consumer review sites and social media forums reveal a clear pattern in user experiences.

The pattern is consistent: users appreciate the resume templates but feel misled by the auto-renewal billing. This is why cancellation information is so crucial. At Tocancel, we publish guides like this because transparent cancellation processes protect consumers and hold companies accountable.

Escalation options if My Perfect Resume refuses to cancel or refund

In rare cases, a company may ignore your cancellation request or deny your refund claim. You have legal escalation pathways.

Step one: formal letter to the company

Send a registered letter (or email with read receipt) to the company's customer service address, clearly stating: "I formally request the cancellation of my subscription (Account: [your email]) and a full refund of [amount] under your 14-day money-back guarantee. Please process this request within 7 business days and confirm in writing. If I do not receive confirmation and a refund within 10 business days, I will escalate this matter to the Australian Competition and Consumer Commission."

Keep a copy of this letter. It creates a formal record of your demand.

Step two: bank chargeback dispute

Contact your bank and report the charge as unauthorised or fraudulent (because the company is refusing to honour its own refund promise). Provide your bank with copies of your refund request email, your cancellation confirmation, and the company's non-response. Your bank will investigate and may recover the money within 20-40 business days.

Step three: ACCC complaint

Lodge a complaint with the Australian Competition and Consumer Commission at accc.gov.au. Describe the auto-renewal surprise, your cancellation request, the company's refusal to refund, and your bank chargeback attempt (if applicable). The ACCC investigates unfair subscription practices and can compel companies to refund customers and improve their billing transparency. This process takes longer (weeks to months) but results in systemic change, not just individual refunds.

Keeping or cancelling: what you need to decide

If you're on the fence about My Perfect Resume, consider these factors before your decision.

If you're uncertain, cancel and request your refund while you're still within the guarantee window. You can always resubscribe later if you change your mind. There is no benefit to keeping a subscription you're unsure about.

Where to send your cancellation request in australia

If online or telephone cancellation fails, use one of these official channels to cancel My Perfect Resume:

Telephone: 1800 758 379 (Australia toll-free, business hours)

Email: Check the My Perfect Resume website for a support email address. Send cancellation requests to [email protected] or the address listed under "Contact Us".

Postal address: Many US-based subscription services do not publish Australian addresses. If you cannot reach them by phone or email, address your letter to "My Perfect Resume, Customer Service" (search the website for their registered office, or check your bank statement for the billing entity name).

Australian escalation: If the company does not respond within 10 business days, lodge a complaint with the ACCC at accc.gov.au or call 1300 302 502.

Final thoughts: you have the right to cancel

Cancelling My Perfect Resume is your legal right under Australian Consumer Law. The company must honour your cancellation request and process your refund within the stated guarantee window. If they refuse, you have clear escalation paths: bank chargebacks, formal complaint letters, and ACCC intervention.

Do not feel embarrassed or guilty about cancelling. Auto-renewal billing is deliberately designed to trap inattentive users, and complaining about it is how companies improve. Your cancellation sends a signal that transparency and fairness matter.

The steps in this guide are straightforward: cancel online (fastest), request your refund, wait for processing, and escalate if needed. Tocancel has helped thousands of Australian consumers successfully navigate subscription cancellations across dozens of services. The same discipline and documentation that worked for them will work for you.

Start your cancellation today. Log into your account, navigate to Subscriptions, and click Cancel. Save your confirmation. Monitor your refund. If the company resists, use your bank's chargeback service and contact the ACCC. You are protected by law, and you are not alone. Tocancel is here to ensure you understand your rights and take confident action to recover your money.