Cancel Myer: The Right Way to Do It

How to cancel your Myer membership and protect your loyalty points

Why you might cancel your Myer loyalty account

Myer is Australia's largest department store group, with physical stores nationwide and a robust online shopping platform. The brand operates MYER one, a free loyalty program that rewards points on purchases and delivers member-only discounts and early-access benefits. Many customers also hold Myer credit cards linked to their loyalty account.

You might decide to cancel your Myer membership for several reasons: you no longer shop there regularly, you want to simplify your loyalty programs, or you're frustrated with account management or communications. Unlike a paid subscription, MYER one is free to join, but cancellation carries real consequences - your accumulated points will be forfeited immediately, and any linked credit products remain separate contracts that you must close independently.

At Tocancel, we help Australian consumers understand their rights and take confident action when cancelling loyalty accounts. This guide walks you through every cancellation method, what happens to your points, your legal protections, and how to avoid common traps that leave people frustrated.

What happens when you cancel MYER one

Cancelling your Myer membership stops your points accumulation immediately. Any points you've earned are forfeited - you lose them permanently and cannot redeem them after your account closes. This is a critical decision point: if you have points worth redeeming, you should claim your reward before you cancel.

Your cancellation does not automatically close any Myer credit card or other linked financial products. You must contact your card provider separately to close those accounts if you wish to do so. This separation is important because cancelling your loyalty membership and cancelling a credit card are two distinct actions under Australian law.

Your consumer rights when cancelling Myer

Australian Consumer Law provides you with specific protections that apply to loyalty cancellations, refunds and linked financial products.

What the australian consumer law guarantees you

Under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), you have the right to cancel membership of any loyalty program without unreasonable penalty. Myer cannot force you to remain a member or impose hidden fees for leaving. Your legal position is clear: you control whether to continue or end your membership at any time.

If you've purchased items through Myer that you wish to return, you're entitled to a refund if the goods are faulty, don't match the description, or are unsafe. This right exists regardless of Myer's advertised 30-day change-of-mind window. The Australian Consumer Law overrides retailer policies when consumer guarantees are at stake.

Refunds must be processed without undue delay. While Myer's terms state 3 to 5 business days, the Australian Consumer Law expects refunds within 14 days in most cases. If Myer refuses a refund you're legally entitled to, you can escalate to the Australian Competition and Consumer Commission (ACCC) or your state's Office of Fair Trading.

Your protection if Myer delays or refuses

If you cancel your membership but Myer fails to process a refund you're owed, or if the retailer tries to prevent you from cancelling, you have a formal recourse path. Contact the ACCC or your state's consumer protection authority (such as NSW Fair Trading or Consumer Affairs Victoria) with evidence of your cancellation request and communication with Myer. These bodies enforce Australian Consumer Law and can compel retailers to comply.

Tocancel recommends keeping all cancellation correspondence - screenshots of emails, copies of letters, reference numbers from customer service calls, and any confirmation messages from Myer. This documentation protects you if a dispute arises.

How to cancel your Myer membership

Myer provides two primary pathways to cancel your MYER one membership, each with different timelines and confirmation requirements.

Cancellation by mail (written notice)

The safest and most documented method is to submit a written notice to Myer's customer service centre. This creates a paper trail and gives you proof of your cancellation request.

1. Write a brief letter stating your name, membership number (found on your Myer card or loyalty communications), and a clear request to cancel your MYER one membership effective immediately.
   • Include your contact email and phone number so Myer can confirm receipt.
   • Keep your letter factual and concise - you do not need to explain why you're cancelling.
2. Address your letter to the MYER one Customer Service Centre using the Reply Paid address:
   • Reply Paid 2215, Myer, Australia
   • No postage stamp is required because this is a Reply Paid envelope.
3. Make a copy of your letter and keep it with the date you posted it.
   • Consider sending it by Australia Post registered mail so you receive a delivery receipt.
   • This gives you proof that Myer received your cancellation notice on a specific date.
4. Wait 7 to 14 business days for Myer to process your cancellation and send you a confirmation email or letter.
   • If you do not hear back within this timeframe, follow up with Myer's customer service by phone or email.

Cancellation by phone or online contact

You can also cancel by contacting Myer's customer service team directly through their website, by phone, or via email. This method is faster but generates less documentation.

1. Visit myer.com.au and locate the "Contact Us" page, or call Myer's customer service line.
   • Be prepared to provide your membership number and confirm your identity with details such as name and email address associated with your account.
2. Clearly state that you wish to cancel your MYER one membership effective immediately.
   • Ask the customer service representative to confirm cancellation in writing via email.
   • Request a cancellation reference number for your records.
3. Wait for Myer's confirmation email.
   • Save this email and any reference numbers provided - this is your proof of cancellation.
   • If you do not receive confirmation within 2 business days, follow up in writing via registered mail using the method above.

Written notice by mail remains the strongest method because it creates a dated, verifiable record. Tocancel recommends this approach if you want maximum protection and clarity.

What to do with your points before you cancel

Your loyalty points are valuable and will disappear once your account is closed.

Redeem or lose your points

Log into your Myer account and check your current points balance. MYER one points can be redeemed for discounts on purchases, gift cards, or partner rewards. Once your membership is cancelled, these points are forfeited permanently and you cannot recover them under any circumstances.

Visit the Rewards section of your account and identify how many points you hold. If you have enough points for a discount or reward, redeem them before you submit your cancellation notice. This way, you benefit from the loyalty you've already earned rather than handing them to Myer.

Timeline and what to expect after cancellation

Understanding the cancellation timeline helps you plan when to expect confirmation and when to follow up if Myer does not respond.

Cancellation timeline

What happens after your account closes

Once your cancellation is confirmed, your membership status will change to "inactive" in Myer's system. You will no longer earn points on purchases, and you cannot access member-only discounts. You may still browse and shop on the Myer website, but you will be treated as a non-member customer.

Any pending refunds from returned items or uncollected click and collect orders will still be processed to your original payment method or Myer gift card as normal. Cancellation of your loyalty account does not affect entitlements to refunds you've already earned.

If you hold a Myer credit card, it remains active unless you close it separately. Contact your card issuer or Myer's credit team if you want to close that account as well.

Common mistakes to avoid when cancelling

Cancelling a loyalty account feels straightforward until points vanish, confirmations don't arrive, or a refund stalls - and then you realise you lacked the right documentation to dispute it.

Traps that catch consumers

If Myer delays or refuses your cancellation

If you submit a valid cancellation request and Myer fails to process it within 14 business days, escalate immediately. Contact Myer's customer service again with your cancellation reference number and original request date. If Myer still refuses, contact the ACCC with evidence of your cancellation request and Myer's failure to comply. The ACCC enforces consumer rights and can compel Myer to cancel your account.

Do not assume silence means acceptance. Follow up proactively and keep detailed records of every interaction.

Refunds and what you're entitled to recover

Cancelling your loyalty account is separate from refund entitlements, but the two often overlap - especially if you have pending returns or uncollected orders.

When you're entitled to a refund

You have a right to a refund if you return an item within a reasonable time and the goods are faulty, don't match the description, or are unsafe. This right exists under Australian Consumer Law regardless of Myer's stated return window. Myer's 30-day change-of-mind window is a retailer policy, not a consumer right - your actual legal entitlement is often broader.

If you cancel your membership and have a pending refund, Myer must still process it. Cancelling your account does not cancel your refund rights. The refund will be credited to your original payment method or to a Myer gift card within 3 to 5 business days as Myer states, or within 14 days as Australian Consumer Law permits in most cases.

If your refund is delayed or refused

If Myer owes you a refund and delays processing it beyond 5 business days without explanation, escalate by email. Reference the Australian Consumer Law and request written confirmation of your refund date. If Myer refuses the refund, contact the ACCC or your state's Office of Fair Trading. Tocancel recommends saving all correspondence - order confirmations, return tracking numbers, emails from Myer, and your cancellation request - in a single folder. This documentation accelerates resolution if you need to file a formal complaint.

Cancellation checklist for Myer

Use this checklist to ensure you cancel correctly and protect yourself.

Why tocancel helps you cancel with confidence

Loyalty cancellations raise real friction: unclear processes, forfeited benefits, delayed confirmations, and companies that hope you'll give up. Tocancel has helped thousands of Australian consumers understand their cancellation rights and take clear, documented action. We translate consumer law into plain language, walk you through every step, and show you how to protect yourself if a retailer refuses to comply.

Your right to cancel is absolute under Australian Consumer Law. You do not need permission, and you do not owe Myer an explanation. What you do owe yourself is clarity about what you're losing (your points) and what you're protecting (your legal entitlements to refunds and fair treatment).

Contact information for Myer cancellation

Send your written cancellation notice to this address:

Reply Paid 2215
Myer
Australia

No postage stamp is required. Allow 7 to 14 business days for processing.

For phone or online contact, visit myer.com.au and navigate to "Contact Us" to find the customer service phone line or online contact form. Request written confirmation of your cancellation and save all correspondence.

If Myer refuses to process your cancellation or delays a refund you're entitled to, contact the ACCC at accc.gov.au or your state's consumer protection authority. Tocancel has helped thousands of consumers cancel subscriptions and loyalty programs by combining clear process steps with your legal rights. You can cancel your Myer membership with confidence - start today by redeeming your points and sending your cancellation notice.