Cancel Anonymous VPN: Step-by-Step Guide

How to cancel Anonymous VPN and protect your refund in australia

Why you might want to cancel Anonymous VPN

Anonymous VPN is a commercial virtual private network service operated by Gate 100 CY Ltd, a Cyprus-registered company. The service encrypts your internet traffic and offers server locations including Sydney, designed for private browsing, streaming and peer-to-peer use. You pay by credit or debit card only, and the provider offers three subscription structures: a 3-day paid trial that converts automatically, a monthly recurring plan and a 12-month annual plan.

Most Australian users cancel Anonymous VPN because of automatic billing conversions that catch them by surprise, restrictive refund conditions tied to low usage thresholds, or simply because the service no longer meets their needs. If you've decided to leave, Tocancel is here to walk you through the exact steps to cancel cleanly, protect your refund eligibility and avoid common pitfalls that cost you money.

How Anonymous VPN charges you

Anonymous VPN operates on automatic recurring billing. Your subscription renews at the end of each billing cycle unless you cancel before the renewal date arrives. The paid trial converts to a longer subscription automatically if you do not actively cancel, which surprises many users. Understanding your billing cycle and renewal date is the foundation of a successful cancellation-act before that date and you avoid the next charge.

Why acting today matters

Delaying cancellation costs you real money. Each day your subscription remains active, another charge accrues toward your next billing cycle. If you have already decided to leave, cancelling today locks in your cancellation date and protects your refund window. Tocancel has helped thousands of Australian consumers recover funds by acting quickly, and you can do the same.

Anonymous VPN subscription plans and pricing in AUD

Here are the three subscription plans Anonymous VPN offers, converted to Australian dollars for straightforward comparison.

These AUD figures are estimates based on current USD-to-AUD exchange rates and reported pricing. The exact amount charged to your card may vary slightly. Always confirm the actual amount in your payment receipt or account statement.

Your consumer rights under australian law

You have statutory protections when you cancel a subscription service in Australia, and knowing these rights is your strongest leverage if Anonymous VPN refuses to cooperate.

Australian consumer law and cooling-off rights

The Australian Consumer Law (ACL), enforced by the Australian Competition and Consumer Commission (ACCC), gives you the right to a refund if goods or services are not of acceptable quality, are not fit for purpose, or are not as described. If you cancel within 14 days of purchase and can demonstrate you have used the service minimally, you have grounds to request a full refund-even if Anonymous VPN's terms claim otherwise.

Your legal position is clear: the ACL overrides any unfair refund condition in the company's terms. Anonymous VPN publishes a 14-day money-back guarantee, but applies usage conditions to refund claims. If you have transferred minimal data or made few connections within 14 days, you meet the grounds for a refund under both the provider's policy and Australian Consumer Law.

What to do if Anonymous VPN refuses your refund

If the company denies your refund request without justification, escalate to the ACCC. The ACCC accepts complaints about breaches of the Australian Consumer Law and will investigate if Anonymous VPN has treated you unfairly. Document everything: your cancellation email, the date you sent it, any response from the company, and screenshots of your account showing minimal usage. Tocancel recommends keeping this evidence in a folder-it becomes your proof if you need to file a formal complaint.

Contact the ACCC via its website (accc.gov.au) or call 1300 302 502. The ACCC has powers to force refunds and impose penalties on companies that breach the law.

How to cancel your Anonymous VPN subscription

Cancellation requires you to contact Anonymous VPN directly by email, as the company does not offer self-service cancellation through its website or app.

Step-by-step cancellation process

1. Locate your account details and subscription information
   • Log into your Anonymous VPN account if you have one, or gather your email address and any order or subscription reference number.
   • Note the date you started your subscription and the billing cycle date (when your next renewal occurs).
   • Write down the amount you were charged and the payment method you used.
2. Compose a cancellation email to Anonymous VPN
   • Open your email client and create a new message to [email protected].
   • Use the subject line: "Subscription Cancellation Request" or "Cancel My Anonymous VPN Account".
   • Write a clear, direct statement: "I request to cancel my Anonymous VPN subscription effective immediately. Please confirm cancellation and provide written confirmation of this request."
3. Include your account and subscription details in the email body
   • Provide the email address associated with your account.
   • Include your subscription reference number if you have one.
   • State the date you joined and the subscription plan you purchased (trial, monthly or annual).
   • Add the payment method and last four digits of the card you used (for example, Visa ending in 4532).
4. Request a formal confirmation of cancellation
   • Ask the company to reply with written confirmation that your subscription has been cancelled.
   • Ask them to confirm the date cancellation becomes effective and whether any refund will be issued.
   • Request a reference number for this cancellation request.
5. Send the email and save a copy
   • Click Send and immediately save a copy of the email to a folder on your computer or cloud storage.
   • Note the date and time you sent it.
   • Do not delete the email-you may need it as evidence.
6. Wait for a response from Anonymous VPN
   • Anonymous VPN typically responds within 3 to 5 business days.
   • Check your inbox and spam folder for their reply.
   • If you do not receive a response within 7 days, send a follow-up email repeating your cancellation request.

What to do if Anonymous VPN does not respond

If the company does not reply to your cancellation email within 7 days, or if it refuses to cancel your subscription, you have escalation options. Tocancel recommends sending a second email marked "SECOND NOTICE" and stating that you are escalating the matter to the ACCC if they do not respond within 3 business days. Keep a record of all emails and responses.

You can also request a chargeback from your bank or credit card company if Anonymous VPN continues to charge you after you have asked them to stop. Contact your bank and explain that you have requested cancellation but the company has not honoured it. Most banks will reverse the charges and open an investigation.

Refund eligibility and how to claim your money back

Your refund rights depend on how long you have used the service and whether you meet Anonymous VPN's conditions.

The 14-day refund window

Anonymous VPN publishes a 14-day money-back guarantee. You are eligible for a full refund if you cancel within 14 days of purchase and have used minimal data or made few connections. "Minimal" means you have not transferred significant bandwidth or logged in repeatedly. If you signed up, tried the service for a few minutes and decided it was not for you, you meet this threshold.

To claim your refund, send an email to [email protected] within 14 days of your purchase date. State clearly: "I request a refund under your 14-day money-back guarantee. I have used the service minimally and wish to cancel immediately." Include your account details and the order date.

What happens after 14 days

After 14 days, you lose the automatic money-back guarantee. However, you do not lose your rights under the Australian Consumer Law. If the service is not fit for purpose-for example, it does not work on your device, disconnects frequently, or does not match the description-you can still request a refund by citing the ACL. Tocancel recommends explaining your specific issue: "The service does not work reliably on my device" or "The advertised server in Sydney is not functioning." Document the problem with screenshots if possible.

If a refund is denied or pending

If Anonymous VPN denies your refund claim, ask the company to explain its reasoning in writing. If the answer does not satisfy you, lodge a complaint with the ACCC. The ACCC will assess whether the company has breached the Australian Consumer Law by refusing an unfair refund claim. Many consumers have recovered funds this way even months after purchase.

Common cancellation mistakes to avoid

Cancelling a subscription feels straightforward until something goes wrong-and small mistakes can cost you your refund or result in further charges.

Mistake 1: relying on in-app or website cancellation buttons that do not exist

Anonymous VPN does not offer self-service cancellation through its app or website. You cannot click a "Cancel Subscription" button because it is not there. Many users look for this feature, assume they have cancelled when they have not, and wake up to another charge. Do not assume cancellation is complete unless you have received written confirmation from the company via email.

Mistake 2: cancelling too close to the renewal date

If your renewal date is tomorrow and you send a cancellation email today, Anonymous VPN may process your request after the charge has already gone through. Check your billing date now and send your cancellation email at least 3 to 5 business days before renewal. This buffer ensures the company processes your request before the next charge posts to your card.

Mistake 3: not requesting written confirmation

An email exchange with support does not prove cancellation if the company later disputes it. Always ask for written confirmation that includes the date cancellation becomes effective and a reference number. Save this confirmation in a separate folder. If Anonymous VPN later charges you, you have proof you cancelled in good faith.

Mistake 4: forgetting to check your bank statement

After cancellation, monitor your bank statement for 30 days to ensure no new charges appear. If a charge posts after your cancellation date, contact your bank immediately and provide the cancellation email as evidence. Your bank can reverse the charge and open an investigation.

Mistake 5: giving up too early

If Anonymous VPN does not respond to your first email, many users assume there is nothing they can do. Not true. Send a follow-up email. If still no response, contact the ACCC or ask your bank for a chargeback. Persistence works-Tocancel has seen hundreds of consumers recover funds by following through on formal complaints.

What happens after your Anonymous VPN subscription is cancelled

Cancellation does not end instantly; you have steps to take after the company confirms it.

Immediately after cancellation is confirmed

Once you receive written confirmation from Anonymous VPN that your subscription has been cancelled, your account will remain active until the end of your current billing period. For example, if you are on a monthly plan and cancel on the 15th, your access continues until the 15th of next month. After that date, you will no longer be able to log in or use the VPN service. This is normal and expected.

If you still see charges after cancellation

If another charge appears in your bank statement after your cancellation date, email Anonymous VPN immediately with a copy of the cancellation confirmation and ask for an explanation. If the company does not refund it within 7 days, contact your bank and request a chargeback. Provide your bank with all email correspondence as evidence. Most banks will reverse unauthorised charges and open an investigation into the merchant.

Removing your personal data from Anonymous VPN

After cancellation, you may wish to delete your account data from Anonymous VPN's systems. Email [email protected] and request account deletion under the company's data deletion policy. Ask the company to confirm deletion in writing. This step is optional but recommended if you are concerned about privacy.

Comparing cancellation methods and best practices

Anonymous VPN offers only one cancellation method: email. This table compares what you can expect.

Email is your only direct option, but it is also your strongest lever because it creates a written record. Tocancel always recommends email cancellation as the first step because you have proof.

Contacting Anonymous VPN and the parent company

All cancellation requests go to Anonymous VPN's support email address. The company is registered in Cyprus, which means it operates under European and Cyprus law, but this does not override your Australian consumer protections.

Primary contact method

Send your cancellation email to: [email protected]

This is the only contact method published by Anonymous VPN. There is no phone number, no live chat and no physical office address listed outside the company's Terms of Use.

Registered company details

Anonymous VPN is operated by Gate 100 CY Ltd, registered in Limassol, Cyprus. The company's registration address does not appear on its website, but this information is listed in its Terms of Use. Cyprus is an EU member state, and the company must comply with the EU General Data Protection Regulation (GDPR) as well as local consumer law. However, because you are an Australian consumer, the Australian Consumer Law takes precedence-the ACCC has jurisdiction over any unfair practices.

If you cannot reach Anonymous VPN

If Anonymous VPN does not respond to emails within 7 business days, or if it refuses to cancel your subscription, contact the ACCC:

• ACCC website: accc.gov.au
• ACCC phone: 1300 302 502 (business hours, Australian Eastern Time)
• Email: [email protected]

The ACCC will investigate and can force the company to refund you or face penalties. Tocancel recommends lodging a complaint if the company ignores your cancellation request or disputes a refund you are entitled to under law.

Summary and next steps

Cancelling Anonymous VPN is straightforward if you follow the right process. Send a clear, documented email to [email protected] requesting cancellation. Include your account details, ask for written confirmation and allow 3 to 5 business days for a response. If you cancel within 14 days of purchase and have used the service minimally, you are eligible for a full refund under Anonymous VPN's guarantee and the Australian Consumer Law.

If Anonymous VPN ignores your request, refuses to cancel or denies a refund you are entitled to, escalate to the ACCC. You have legal rights as an Australian consumer, and the ACCC has the power to enforce them. Tocancel has helped thousands of consumers cancel subscriptions and recover funds by standing firm and documenting everything. Your cancellation is yours to control-act today, keep copies of all emails, and follow through if the company does not cooperate. You have the law on your side.