Cancel Evernote: Step-by-Step Guide

How to cancel your Evernote subscription and protect your data in australia

Why you might want to cancel Evernote

Evernote is a note-taking and knowledge-management platform that stores text notes, images, web clippings and searchable content across all your devices. The service offers tiered paid subscriptions with features like advanced search, larger upload limits, AI-assisted writing tools and support for multiple workspaces. You can access Evernote through the company's website or via third-party app stores such as Apple's App Store or Google Play.

Your reasons for cancelling might be straightforward: the monthly cost no longer fits your budget, you've found a cheaper alternative, or you realise you don't use the premium features enough to justify the subscription fee. Whatever your reason, Tocancel is here to guide you through the cancellation process step by step and ensure you understand your rights as an Australian consumer.

Current Evernote pricing in australia

Evernote's pricing structure has evolved in recent years, and older plan names like Personal, Professional and Premium have been phased out. Here's what you're paying today if you subscribe directly through Evernote's website:

If you purchased your subscription through Apple's App Store or Google Play, your pricing may differ slightly due to regional variations and app store markups. Keep your most recent billing statement handy before you begin the cancellation process.

Should you cancel or downgrade instead

Before you cancel entirely, consider whether downgrading to Evernote's free plan might suit your needs. You'll retain full access to your notes and most core features without losing any data. Downgrading is often simpler than cancelling and then re-subscribing later if your circumstances change.

However, if you're confident you won't use Evernote again or if the subscription cost simply doesn't fit your budget, cancellation is the right choice. Tocancel recommends proceeding with cancellation if you already have a replacement note-taking tool ready to use and you've exported your important notes to a backup location.

Your consumer rights under australian consumer law

Australian Consumer Law gives you specific legal protections when you cancel a subscription service, and these rights apply to you regardless of what Evernote's own terms and conditions state.

Key protections that apply to your Evernote subscription

Under the Australian Consumer Law, you have the right to cancel a digital subscription service within 14 days of purchase if you bought it directly from the company, and you don't need to give a reason. This protection is called the cooling-off period. The 14-day countdown starts from the day you agree to the subscription, not from the day you first log in or use the service.

If Evernote makes a material change to the service during your billing period, you may be entitled to a refund or credit even outside the cooling-off window. Material changes include significant reductions in features, removal of core functionality, or substantial changes to privacy policies that affect how your data is protected.

Your legal position is strong: Australian Consumer Law protects you as the consumer, and these protections cannot be removed by the service provider's terms.

Important note: if you purchased your Evernote subscription through Apple's App Store or Google Play, Australian Consumer Law still applies to you, but the app store is your first point of contact for refund requests. The app store acts as the seller in this transaction scenario.

Where to escalate if Evernote refuses your refund

If Evernote declines your refund request and you believe you're entitled to one under Australian Consumer Law, contact the Australian Competition and Consumer Commission (ACCC). You can lodge a complaint online at www.accc.gov.au or call 1300 302 502. The ACCC enforces consumer law across Australia and can take action against businesses that breach your rights.

Keep copies of all communications with Evernote, including your refund request, their response, and your billing records. These documents will strengthen your case if you need to escalate to the ACCC.

How to cancel your Evernote subscription

The cancellation process depends on where you purchased your subscription. Follow the steps that match your situation.

Cancel Evernote if you subscribed directly through the Evernote website

This is the most straightforward cancellation path and takes around 5 minutes to complete.

1. Log into your Evernote account at evernote.com using your username and password
   • If you've forgotten your password, click 'Forgot your password?' and follow the reset instructions
2. Click on your profile icon or initials in the top right corner of the screen
3. Select 'Account Settings' from the dropdown menu
4. Navigate to the 'Billing' or 'Subscriptions' tab on the left side
5. Under your active subscription plan, click 'Cancel Subscription' or 'Manage Plan'
   • Read any cancellation warnings or offers Evernote displays
   • Do not accept any retention offers unless you genuinely want to keep the subscription
6. Follow the on-screen prompts to confirm your cancellation
   • Evernote may ask you to select a reason for cancellation; choose the option that best matches your situation
   • You may see a discount offer; ignore it if you've made your final decision
7. Wait for a confirmation email from Evernote to arrive in your inbox
   • Check your spam folder if you don't receive it within 5 minutes
   • Save or print this email as proof of cancellation

Your access to premium features will end at the end of your current billing period. You will not be charged again after this date.

Cancel Evernote if you subscribed through apple's app store

If you subscribed to Evernote via an Apple device, you must cancel through Apple's subscription management system, not through Evernote itself.

1. On your iPhone or iPad, open the 'Settings' app
2. Tap your name at the top of the screen
3. Select 'Subscriptions'
4. Find and tap 'Evernote' from your active subscriptions list
5. Tap 'Cancel Subscription'
   • Review the cancellation message and any retention offers
   • Confirm that you want to cancel
6. Wait for a confirmation from Apple via email
   • This email will confirm your subscription has ended
   • Save this for your records

If you're using a Mac, open the App Store app, click your account icon, go to 'Account Settings' then 'Subscriptions', find Evernote and click 'Manage', then select 'Cancel Subscription'. Your premium features will stop when your current billing period ends.

Cancel Evernote if you subscribed through google play

If you subscribed to Evernote on an Android device, you'll cancel through Google Play, not through Evernote directly.

1. On your Android device, open the 'Google Play' app
2. Tap your profile icon in the top right corner
3. Select 'Manage subscriptions'
4. Find and tap 'Evernote' in your active subscriptions
5. Tap 'Cancel subscription'
   • Read any messages about what you'll lose
   • Confirm your cancellation choice
6. Check your email for a cancellation confirmation from Google
   • This email is your proof of cancellation
   • Keep it safe for your records

Your Evernote premium access will end at the conclusion of your current billing period, and you will not be charged for any future months.

After you've cancelled your Evernote subscription

Cancelling your subscription doesn't mean you lose your notes or account immediately, but you should take a few important steps to protect your data.

Export your notes before your access ends

Once you've cancelled, download and back up your important notes. You can continue accessing your account until the end of your current billing cycle, so act promptly.

1. Log into Evernote while you still have premium access
2. Select the notes or notebooks you want to keep
3. Use Evernote's export function (usually under 'File' or in the menu) to download them as ENEX files or PDF
   • ENEX files preserve the most detail and can be imported into other note-taking apps
   • PDF files are simpler but less flexible for future transfers
4. Store these files on your computer, external drive or cloud storage service like Google Drive or OneDrive
5. Test that your exported files open correctly before your free access period ends

What happens after your cancellation takes effect: you'll move to Evernote's free plan automatically. You'll still have access to your notes, but you'll lose premium features like offline access, advanced search filters and higher upload limits. Your notes remain safe in your account.

Switch to an alternative note-taking app

If you've found a better alternative, transfer your exported notes to your new platform. Most note-taking apps like Microsoft OneNote, Notion, Google Keep and Obsidian have import functions that accept standard file formats.

Tocancel recommends testing your new app thoroughly before deleting your Evernote account entirely. Keep a backup copy of your exported notes on your computer for at least 30 days after the switch, just in case you need to retrieve something.

Requesting a refund for your Evernote subscription

You may be entitled to a refund depending on when you cancel and which law applies to your purchase.

Refunds within the 14-day cooling-off period

If you cancel within 14 days of purchasing your subscription directly from Evernote, you're entitled to a full refund under Australian Consumer Law. You don't need to justify your reason.

1. Log into your Evernote account and navigate to 'Account Settings' then 'Billing'
2. Look for a 'Request Refund' or 'Billing History' option
   • If this option is available, follow the on-screen steps
   • If not, proceed to the next step
3. Contact Evernote Support directly through their website
   • Go to evernote.com/contact or look for their 'Support' or 'Help' page
   • Fill out the contact form with: your subscription details, purchase date, and a clear request for a refund
   • Keep a copy of your message
4. Evernote should respond within 5 to 10 business days
   • If they approve your refund, check your bank account within 5 to 7 days
   • If they decline, see the escalation section below

Refunds outside the cooling-off period

After 14 days, you can only request a refund if Evernote has made a material change to the service, or if you believe they've breached Australian Consumer Law in some way. Material breaches include removing core features, significantly reducing functionality, or making substantial changes to privacy that affect your data security.

Contact Evernote Support with details of the breach and a request for a pro-rata refund for the remainder of your billing period. Be specific about what has changed and why you believe this affects your ability to use the service. Tocancel recommends keeping all communications in writing so you have a clear record of events.

What if Evernote refuses your refund

If Evernote declines your refund request and you believe you're entitled to one, escalate to the ACCC. Lodge a formal complaint at www.accc.gov.au or call 1300 302 502. Include copies of your cancellation request, Evernote's response, your billing records and a clear explanation of why you believe the refund is justified under Australian Consumer Law.

The ACCC takes consumer complaints seriously and can compel businesses to honour consumer rights. Your claim is stronger if you have clear evidence and written communication.

Common mistakes to avoid when cancelling Evernote

Many people rush through the cancellation process and make costly errors. Take your time and follow these guidelines to protect yourself.

Don't cancel without exporting your data first

This is the most common and damaging mistake: cancelling your subscription without downloading your notes first. Once you move to the free plan, you can still export notes, but your access may be limited after a certain period if you don't log in regularly.

Always export your complete note library before or immediately after cancelling. Use the ENEX format for maximum compatibility with other apps. Store your exported files on an external drive or cloud storage, not just on your computer, in case of hardware failure.

Don't cancel through the wrong channel

If you subscribed through Apple's App Store or Google Play, cancelling through Evernote's website will not work. You must cancel through the app store where you made the purchase. Cancelling in the wrong place wastes your time and you'll still be charged.

Check your confirmation email from your original purchase to see which platform processed your subscription. This is your definitive guide for where to cancel.

Don't ignore retention offers

During cancellation, Evernote may offer you a discount or discount code to keep you as a customer. If you're certain you don't need the service, decline these offers. Accepting them will restart your subscription, and you'll need to cancel again.

Don't cancel without checking the cancellation date

Your subscription will continue through the end of your current billing cycle. If you cancel on day 1 of a monthly cycle, you won't lose access until day 30. Check your billing date so you understand when you'll be moved to the free plan.

Don't discard your confirmation email

Save your cancellation confirmation email for at least 12 months. If Evernote charges you by mistake or if you need to claim a refund later, this email is your primary proof that you requested cancellation. Print or screenshot it and store it with your financial records.

Timeline and what to expect after cancellation

Understanding the timeline helps you plan your transition and know when to expect changes.

Evernote does not charge you a cancellation fee or early termination penalty. You will not be charged after your cancellation confirmation is received, provided you cancel within the appropriate channel (website, Apple App Store or Google Play).

Why tocancel exists and how we help

Cancelling a subscription should be simple, but many companies make it deliberately difficult to keep you paying. Tocancel was built to empower you with clear, step-by-step guidance and to remind you of your legal rights as an Australian consumer.

We understand that subscription costs add up and that budgets shift. Whether you're cancelling Evernote because you've found a better note-taking app, because the price no longer suits your needs, or because you realise you don't use it enough, your decision is valid and your rights are protected by Australian law.

Tocancel has helped thousands of consumers navigate cancellations confidently and recover refunds they were rightfully entitled to. We provide this guidance free because we believe you should never feel trapped by a subscription you no longer want. Visit Tocancel.com for similar guides on cancelling hundreds of other services, from streaming platforms to software subscriptions to gym memberships.

Summary and next steps

Cancelling your Evernote subscription is straightforward when you follow the correct process for your subscription type. Here's what you need to do right now:

You have consumer rights under Australian law. Evernote cannot refuse to cancel your subscription, charge you early termination fees, or make the process unreasonably difficult. If they do, contact the Australian Competition and Consumer Commission at www.accc.gov.au or call 1300 302 502.

Tocancel is here to make sure your cancellation is as smooth and straightforward as possible. If you encounter problems with your Evernote cancellation or need help understanding your consumer rights, visit Tocancel.com for additional support and guidance tailored to your situation. We're confident that with the steps outlined above, you can cancel your Evernote subscription quickly and take control of your subscription spending today.