Cancel GoPro: The Right Way

How to cancel your GoPro subscription in australia and reclaim control of your account

Why you might want to cancel your GoPro subscription

GoPro subscriptions bundle cloud storage, mobile editing tools and hardware discounts-but they're not for everyone. If you've wrapped up your project, switched to Adobe Premiere or another editing platform, or simply want to cut monthly costs, cancellation is straightforward once you know which method applies to you. This guide from Tocancel walks you through every pathway, from direct billing to app store subscriptions, so you stay in control of your money and your account.

Understanding what you're paying for

GoPro Premium subscriptions start at A$9.99 per month or A$99.95 annually, and include unlimited cloud backup, access to the Quik editing app and exclusive subscriber discounts on hardware. The top-tier GoPro Premium+ plan costs A$169.99 per year and adds expanded cloud storage (1 TB instead of 100 GB) and device-related perks. The real problem is that many Australian users continue paying for features they've stopped using, or they forget about automatic renewal and get charged for services that no longer deliver value to them.

When cancellation makes sense for your situation

You should cancel if you're not regularly uploading footage to the cloud, you've switched to Final Cut Pro or another professional editor, or your action camera sits unused in a drawer. You might also cancel if a free trial or promotional subscription bundled with your camera purchase is ending and you don't want to pay the full monthly rate. Tocancel recommends reviewing your account usage over the last three months before you decide, so you're confident the service isn't delivering real value to your workflow.

Subscription plans and pricing in australia

Here's what GoPro charges Australian consumers, based on current in-app listings and marketplace data.

Prices may shift due to app store regional updates or promotional campaigns. Check your order confirmation email to confirm exactly what you're being charged.

Identifying how you're subscribed to GoPro

Your billing method determines where you cancel, so identifying it first saves you time and prevents cancellation mistakes.

Direct GoPro account billing

You signed up on GoPro's website or in the GoPro mobile app and provided your credit card details directly to GoPro. Your receipt came from GoPro, and the charge appears as "GoPro" or "GoPro Inc" on your bank statement. This is the easiest path to cancel because you control everything through your GoPro account settings, and Tocancel's guides cover this method step by step below.

Subscriptions through the apple app store or google play store

You purchased your subscription when downloading the GoPro or Quik app, and your receipt came from Apple or Google, not GoPro directly. The charge shows as "Apple Media Services" or "Google Play" on your bank statement. Critical: you must cancel through the app store's own subscription management tools, not through GoPro's account settings, or your subscription will keep renewing automatically. This is a common mistake that Tocancel readers should avoid.

Subscriptions bundled with a device purchase

You received a free trial or promotional subscription when you bought a GoPro camera (often 1 month free, then automatic renewal at full price unless you cancel). Your receipt shows the camera purchase price, and the subscription renewal will appear separately after the free period ends. You must cancel before the free period expires to avoid being charged at full price.

How to cancel your GoPro subscription via your account

If you subscribed directly on GoPro's website or app using your own payment card, follow these steps to cancel immediately.

1. Open a web browser and visit the GoPro website (www.gopro.com)
   • Log into your GoPro account using your email and password
2. Navigate to your account settings
   • Click on your profile icon or username in the top-right corner
   • Select "Account settings" or "My account" from the dropdown menu
3. Find the "Subscription" or "Billing" section
   • Look for "Subscription settings", "My subscription" or "Plans"
   • You'll see your current plan name, renewal date and payment method listed
4. Select the "Cancel subscription" button
   • Read the confirmation prompt carefully-GoPro may offer a discount or pause option
   • Confirm your cancellation choice when prompted
5. Verify cancellation and save your confirmation
   • You should see a message: "Your subscription has been cancelled"
   • Check your email within minutes for a cancellation confirmation from GoPro
   • Take a screenshot or print the confirmation page for your records

Your GoPro Premium or Premium+ subscription access will end on your next renewal date-you won't be charged again, and GoPro will not prorate a refund for unused time. Your cancellation takes effect immediately in your account settings, even though you retain access until the end of your billing period.

How to cancel GoPro subscriptions bought through the app store

If you subscribed via Apple's App Store or Google Play Store, you must cancel through the app store itself, not through GoPro's website, or your subscription will keep renewing.

Cancelling through the apple app store on iPhone or iPad

1. Open the Apple App Store app on your iPhone or iPad
   • Tap the profile icon in the top-right corner
2. Select "Subscriptions"
   • You'll see all active subscriptions linked to your Apple ID
3. Tap the GoPro subscription (or "Quik" if you're subscribed to Quik only)
   • You'll see your subscription plan, renewal date and next billing amount
4. Tap "Cancel subscription"
   • Apple may offer a reason-selection screen or a pause option-you can select these, but cancellation overrides them
5. Confirm cancellation
   • You'll receive an email from Apple confirming the cancellation
   • Save this email as proof of cancellation

Cancelling through the apple app store on mac

1. Open the App Store on your Mac
   • Click the profile icon in the top-right corner
2. Click "Account settings" or "View my account"
   • Log in with your Apple ID if prompted
3. Click "Manage subscriptions" under the "Subscriptions" section
   • You'll see all active subscriptions
4. Find the GoPro or Quik subscription and click the "Edit" or "Cancel" button
   • Select "Cancel subscription" from the options presented
5. Confirm your cancellation choice
   • Check your email for Apple's confirmation within minutes

Cancelling through google play store on android

1. Open the Google Play Store app on your Android phone or tablet
   • Tap the profile icon in the top-right corner
2. Select "Payments and subscriptions"
   • Tap "Subscriptions"
3. Find the GoPro or Quik subscription in the list
   • Tap the subscription name to open its details page
4. Tap "Cancel subscription"
   • You may see a feedback form or offer to pause instead-select "Cancel" to proceed
5. Confirm cancellation
   • Google will send a confirmation email to your account email address
   • Save this confirmation for your records

Cancelling through the App Store or Google Play means you lose access to your subscription at the end of your current billing period, not immediately. GoPro will not refund any unused time on your plan, in line with how app store subscriptions typically work in Australia.

What happens after you cancel your GoPro subscription

Understanding what you lose and what you keep prevents unwelcome surprises after cancellation.

Your access timeline after cancellation

After you submit your cancellation request, you retain full access to GoPro Premium features-cloud backup, Quik editing, subscriber discounts-until your current billing period ends. For example, if you're on a monthly plan and you cancel on day 15 of a 30-day cycle, you keep full access until day 30. Once your renewal date passes, GoPro removes your premium features and you'll see prompts to re-subscribe if you attempt to upload footage or edit in Quik. Your videos and photos stored in your GoPro cloud will remain in your account for a limited time after your subscription expires (typically 30 days), but GoPro may delete them if you don't re-subscribe or download them first.

Protecting your footage before cancellation

Before your subscription ends, download any videos or photos you've stored in the GoPro cloud to your device. Log into your GoPro account, open your cloud library, and download all files you want to keep. Tocancel advises doing this in the final week of your billing cycle to avoid losing footage. Once your subscription expires, GoPro will eventually delete cloud-stored files, so this step is essential if you value your content.

Uninstalling the app or clearing app data

You don't need to uninstall the GoPro or Quik app after cancellation. You can keep it installed and use the free tier (limited editing, watermarked exports, no cloud access). If you do uninstall, your cancellation will remain active-reinstalling the app won't automatically re-activate your old subscription. Clear app data only if you want to sign out completely and remove local files.

Refunds and cancellation credits in australia

Your right to a refund depends on when you cancelled and the reason you're cancelling.

Standard refund policy for GoPro subscriptions

GoPro does not refund or prorate unused time on annual or monthly subscriptions. If you cancel mid-cycle, you keep access until your next renewal date but receive no credit or partial refund. This is standard practice for software subscriptions in Australia and complies with the Australian Consumer Law (ACL). However, the ACL protects you if you cancelled because the subscription was faulty, misleading or did not match its description-in those cases, you have the right to demand a refund or replacement.

When you might have a right to a refund

The Australian Consumer Law grants you a statutory right to a refund if you can demonstrate that GoPro's service has failed to meet its obligations. Examples include: GoPro cloud storage is persistently crashing or losing your footage, the Quik editing app crashes every time you try to edit (not just occasionally), or GoPro's marketing promised specific features that don't actually work. In these cases, you should contact GoPro support in writing, explain the fault, and request a refund. If GoPro refuses, you can escalate to the Australian Competition and Consumer Commission (ACCC) or your state's office of fair trading.

Refunds for app store subscriptions

Apple and Google have their own refund policies, separate from GoPro. Apple allows you to request a refund up to 45 days after purchase if the subscription was accidentally activated or misleadingly advertised. Google Play allows refunds within 48 hours of the first charge only. Contact Apple or Google directly (not GoPro) if you believe you're entitled to a refund on an app store subscription. Tocancel recommends requesting a refund in writing through the app store's help system and keeping a copy of your request and any response.

Your consumer rights and what they mean for you

The Australian Consumer Law (ACL) protects you when you buy or subscribe to digital services like GoPro Premium. Understanding your rights empowers you to cancel confidently and challenge unfair practices.

Your legal position under australian consumer law

You have the right to cancel any subscription service within a reasonable time if the company misled you about what you were buying, if the service fails to work as described, or if GoPro breaches the contract by charging you after you've cancelled. The ACCC enforces the ACL and investigates complaints about misleading automatic renewal practices-for example, if GoPro continues charging you after you've clearly requested cancellation. Your bank also has obligations under the ePayments Code to dispute charges if you request them within 120 days of the transaction. As a consumer in Australia, you also have the right to clear cancellation instructions; if GoPro makes cancellation deliberately hard to find, that may breach the ACL's requirement for transparent terms and conditions.

How to escalate if GoPro refuses to cancel

If you've submitted a cancellation request and GoPro continues charging you after your next renewal date, take these steps. First, contact GoPro support in writing (email or their online contact form) and ask for confirmation that your subscription has been cancelled and that you will not be charged again. Keep a copy of this request. If GoPro doesn't respond within 5 business days or says they can't cancel, contact your bank and dispute the charge under the ePayments Code. Provide your bank with a copy of your cancellation request and GoPro's response (or lack thereof). Your bank has 120 days from the transaction date to investigate and may reverse the charge in your favour. If you're still having issues, lodge a complaint with the ACCC via its website (www.accc.gov.au) or contact your state's Office of Fair Trading-Tocancel advises keeping all records (emails, screenshots, bank statements) as evidence.

Common mistakes to avoid when cancelling GoPro

Cancelling a subscription should be simple, but small errors can leave you paying longer than you expect. Here are the pitfalls Tocancel's readers commonly report-and how to sidestep them.

Cancelling in the wrong place

The single most common mistake is trying to cancel a GoPro subscription in the GoPro app when you actually subscribed via the Apple App Store or Google Play Store. GoPro's app settings won't show app store subscriptions, so you'll search for a cancel button that isn't there and think you've cancelled when you haven't. Your card will still be charged when your renewal date hits. Always check your bank statement or email receipt to see whether the charge came from "GoPro Inc" (direct billing) or "Apple Media Services" / "Google Play" (app store billing), then cancel in the matching location. If you're unsure, log into your Apple or Google account first and check your active subscriptions there.

Confusing "pause" with "cancel"

GoPro sometimes offers a "pause subscription" option alongside "cancel subscription". Pause temporarily stops your renewal but keeps your subscription alive; after the pause ends, you'll be charged again automatically. Cancel removes the subscription entirely and stops all future charges. Don't select pause unless you genuinely plan to re-activate your subscription after a few months. Read the button labels carefully-Tocancel emphasises this because renewal after a pause often catches users by surprise.

Not downloading your footage before cancellation

If you've uploaded videos or photos to GoPro cloud storage, remember that your cloud library access will end when your subscription expires. GoPro typically deletes cloud files 30 days after your subscription ends. If you don't download your footage before cancellation completes, you could lose important videos. Set a reminder to download everything in the final week of your billing period.

Ignoring the renewal date

If you cancel mid-cycle, you'll keep access until your renewal date, not immediately. Some users assume they're off the service the moment they hit the cancel button and are surprised to see a charge appear days or weeks later on their next scheduled billing date. Check your confirmation email from GoPro or the App Store for the exact renewal date. Circle it in your calendar. If that date arrives and you see a charge despite your cancellation request, contact Tocancel's escalation steps (above) to dispute the charge.

Checklist: before, during and after cancellation

Use this checklist to ensure you cancel smoothly and avoid surprises.

Alternatives to cancelling: pause, downgrade or switch

Cancellation isn't your only option if you're unhappy with your current plan. Consider these alternatives.

Pause your subscription instead of cancelling

If you're taking a break from creating content but plan to come back to GoPro, pausing may be better than cancelling. GoPro allows you to pause your subscription for a set period (typically 30 or 90 days), during which you won't be charged. Your cloud storage and Quik access remain frozen in time, so when you resume, everything is as you left it. You won't lose your content or your subscription history. This option is ideal if you're between projects but know you'll use GoPro again soon.

Downgrading to a lower-cost plan

If you're paying for GoPro Premium+ (A$169.99 annually) but don't need the expanded storage, downgrade to GoPro Premium (A$99.95 annually) or the Quik-only plan (A$14.99 annually) to cut costs while keeping some features. Access your subscription settings and look for a "Change plan" or "Upgrade/downgrade" option. Downgrading may take effect immediately or at your next renewal date, depending on GoPro's policy-check the confirmation email.

Switching to GoPro's free tier

You can cancel your paid subscription and keep using the free version of GoPro and Quik indefinitely. The free tier includes basic editing, a limited free cloud storage tier (100 GB), and no subscriber discounts. If you only edit occasionally and don't need unlimited cloud backup, the free version may be enough. To switch, simply cancel your paid plan and your account will revert to the free tier at your renewal date.

How tocancel helps you cancel with confidence

Tocancel has helped thousands of Australian consumers cancel unwanted subscriptions, dispute unfair charges and understand their rights. Our mission is to make cancellation transparent, fast and fair. Whether you're cancelling GoPro, a streaming service, gym membership or software subscription, Tocancel provides step-by-step guides, templates for dispute letters and links to the consumer authorities that support you. Visit Tocancel.com to browse cancellation guides for over 500 services, bookmark your next cancellation in advance, and never overpay for a service you don't use again. You have the right to cancel, and you deserve clear instructions to do it.