Cancel MyNetDiary: The Right Way

How to cancel MyNetDiary and stop auto-renewal charges

Understanding MyNetDiary and why you might cancel

MyNetDiary is a nutrition and weight-tracking app that lets you log meals, monitor macronutrients, and sync data with wearable fitness devices. The service offers a free tier for basic food logging, but premium subscriptions unlock advanced features like detailed nutrient breakdowns, wearable integration, and AI-powered meal recognition.

If you are an Australian user, you likely access MyNetDiary through the mobile app or web platform, and your subscription renews automatically each month or year unless you actively cancel. Many people decide to cancel because unexpected renewal charges caught them off guard, they no longer use the tracking features, or they have found a competing service that fits their needs better. Whatever your reason, understanding how to cancel cleanly and knowing your consumer rights will protect you from surprise debits and help you exit on your own terms.

How MyNetDiary pricing works in australia

MyNetDiary offers multiple subscription tiers and billing options through app stores and direct website purchases. Australian users typically see monthly and annual premium plans, with costs varying based on where you subscribe.

Check your bank or credit card statement to identify whether MyNetDiary billed you through an app store or directly-this determines which cancellation method applies to you and which organisation handles any refund request.

Why you should cancel before your next renewal date

MyNetDiary's terms state that subscriptions auto-renew and fees are generally non-refundable for partial periods. The service charges your payment method at the start of each billing cycle, often within 24 hours before your subscription period ends. If you miss the cancellation window, you will be charged for the entire next period with no credit for unused days. Stopping the charge before renewal happens is far simpler than fighting for a refund after the fact.

Your consumer rights under australian law

Australian Consumer Law protects you in subscription disputes, even when a company's terms claim otherwise.

What the australian consumer law says about subscriptions

The Australian Consumer Law, enforced by the Australian Competition and Consumer Commission (ACCC), creates legal rights that cannot be overridden by MyNetDiary's terms and conditions. These protections apply to digital services purchased by Australian consumers, regardless of where the company is based.

You have the right to cancel a subscription at any time, and the company must not make cancellation deliberately difficult or hidden. Under the Automatic Renewal Rule (part of the ACCC's enforcement guidelines), subscription services must provide a simple, accessible cancellation method that mirrors the ease of purchase. If MyNetDiary makes cancellation unnecessarily hard-for example, by requiring you to call a phone number with no online option, or hiding the cancellation button-this breaches consumer law.

Your legal position: you can cancel MyNetDiary at any time without penalty, and the company must provide a straightforward online cancellation method. If they refuse or make it hard, you can lodge a complaint with the ACCC or pursue a dispute through the Australian Consumer Law framework.

Refund rights under australian consumer law

The ACCC has made clear that subscription services cannot simply refuse all refunds for partial periods. If you cancel mid-billing cycle, you are entitled to a pro-rata refund for the unused portion-that is, a refund for the days left in your subscription period that you no longer use. MyNetDiary's blanket "no refunds" claim may not hold up legally if you challenge it through the ACCC or in small claims.

However, if you cancel well before your renewal date (for example, 20 days before renewal), you face no refund question because you are cancelling before the next charge. This is why acting early is your strongest protection.

How to cancel MyNetDiary step by step

Your cancellation method depends on where you subscribed-through an app store or directly via the MyNetDiary website.

Cancel a MyNetDiary subscription on iOS (Apple app store)

If you subscribed through the Apple App Store, you cancel through your Apple account, not through MyNetDiary's website.

1. Open the Apple App Store on your iPhone or iPad.
   • Tap the account icon (profile picture) in the top right corner.
2. Select "Subscriptions" from the menu.
   • Look for MyNetDiary in your active subscriptions list.
3. Tap MyNetDiary and select "Cancel Subscription".
   • Apple will ask you to confirm the cancellation and explain why you are leaving.
4. Confirm the cancellation.
   • You will receive an email confirmation from Apple. Your subscription remains active until the end of your current billing period, then stops.

After cancellation through Apple, you keep access to MyNetDiary until your paid period ends. You will not be charged again.

Cancel a MyNetDiary subscription on android (Google play)

If you subscribed through Google Play, you cancel through your Google account on Android.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Select "Manage subscriptions" or "Payments and subscriptions".
   • Tap "Manage subscriptions".
3. Find MyNetDiary in your list of active subscriptions.
   • Tap on it to open the subscription details.
4. Tap "Cancel subscription".
   • Google will ask you to confirm and may offer you a discount to stay. Ignore this and confirm cancellation.
5. Confirm the cancellation.
   • You will receive an email confirmation from Google. Your subscription continues until the end of your current billing period.

Once you cancel on Google Play, MyNetDiary cannot charge you again after your current period ends.

Cancel a direct subscription via the MyNetDiary website

If you subscribed directly through MyNetDiary's website (not through an app store), you cancel through your account settings on their platform.

1. Log in to your MyNetDiary account at the website.
   • Use your email and password to access the member area.
2. Navigate to your account settings or subscription management page.
   • Look for a link labelled "Subscriptions", "Billing", "Account Settings", or "Manage Your Subscription".
3. Locate your active premium subscription.
   • You should see your current plan, next billing date, and cancellation option.
4. Click "Cancel Subscription" or "Cancel Your Membership".
   • MyNetDiary may ask you to provide feedback or offer a discounted plan to keep you. You can skip these and confirm cancellation.
5. Confirm the cancellation and save your choice.
   • You will receive a confirmation email from MyNetDiary. Your subscription remains active until the end of your paid period, then stops.

If you cannot find the cancellation option on the MyNetDiary website, contact their customer support team directly and ask them to cancel your subscription. Request written confirmation by email once it is done.

What happens after you cancel MyNetDiary

Knowing what to expect after cancellation helps you avoid confusion and ensures you are not charged by mistake.

Your access and account after cancellation

Once you cancel, MyNetDiary will downgrade you to the free tier at the end of your current billing period. You keep access to the free features (basic food logging and tracking) but lose premium features like detailed nutrient analysis and wearable sync. You will not be charged again, and your next billing date will pass without a debit.

Your account data remains in MyNetDiary unless you delete it. If you want to remove your personal information entirely, log in to your account and look for a "Delete Account" or "Close Account" option in settings, or email their support team to request full account deletion.

How to verify that your cancellation worked

Check your cancellation in three ways:

• Log back into MyNetDiary and confirm you are on the free tier and no longer see the premium subscription label.
• Check your app store account (Apple or Google) to confirm MyNetDiary no longer appears in your active subscriptions list.
• Monitor your bank or credit card statement in the days before and after your old renewal date to confirm no charge appears.

If a charge appears after you cancelled, contact your bank immediately and dispute it as an unauthorised subscription charge. You have the right to a chargeback under your credit card issuer's consumer protection rules.

Refunds and how to request one

MyNetDiary's standard policy claims subscriptions are non-refundable, but Australian Consumer Law gives you stronger rights in certain situations.

When you can request a refund

You have a legitimate claim for a refund in these situations:

• You cancelled mid-billing cycle and did not use the service for the remaining days.
• MyNetDiary charged you after you cancelled.
• You cancelled within 14 days of your first purchase (this falls under the ACL Consumer Guarantee rules for new purchases).
• The service was faulty, did not match the description, or did not work as promised.

If any of these apply, you have grounds to request a refund despite what the company's terms state.

How to request a refund if you purchased through an app store

If you subscribed via Apple App Store, contact Apple directly:

1. Visit reportaproblem.apple.com (for Australia users).
2. Sign in with your Apple ID.
3. Find the MyNetDiary charge and select "Report a Problem".
4. Choose "I was charged unfairly" or "Unintended purchase".
5. Explain that you cancelled and were charged anyway, or that you want a pro-rata refund for unused days.
6. Submit your report.

Apple reviews your request and typically responds within 5 to 7 days. If you cancelled within 14 days of purchase, Apple usually approves the refund automatically.

If you subscribed via Google Play, contact Google:

1. Visit support.google.com/googleplay and sign in to your Google account.
2. Go to "Order history".
3. Find the MyNetDiary charge and click "Report a problem".
4. Select "Request a refund".
5. Explain your situation (charged after cancellation, or requesting pro-rata refund for unused days).
6. Submit your request.

Google processes refund requests within 5 to 10 business days.

How to request a refund if you subscribed directly via MyNetDiary's website

Email MyNetDiary's customer support team with your request. Be clear and factual:

• State your full name and email address associated with your account.
• Explain that you cancelled and request a pro-rata refund for unused days, or that you were charged after cancellation.
• Attach a screenshot of your cancellation confirmation or your bank statement showing the charge.
• Request a response within 14 days.

If MyNetDiary refuses, you can escalate your complaint to the ACCC by visiting www.accc.gov.au and lodging a consumer complaint. The ACCC can investigate and pressure the company to refund you if your claim is valid under Australian Consumer Law.

Common cancellation mistakes to avoid

Even with clear steps, many people make mistakes that leave them paying longer than necessary or unable to prove they cancelled.

Mistake 1: cancelling the app instead of the subscription

Deleting the MyNetDiary app from your phone does not cancel your subscription. Your payment method will still be charged on renewal day, and you will not know until the charge appears on your statement. Always cancel the subscription itself through your app store or MyNetDiary's account settings, then delete the app if you want.

Mistake 2: assuming cancellation happened without confirming

Many users think they cancelled because they clicked the button, but they never received a confirmation email or saw the cancellation completed. Check your email for a cancellation confirmation from Apple, Google, or MyNetDiary within 1 hour of cancelling. If you do not receive one, log back in and try again.

Mistake 3: cancelling too late in the billing cycle

If your renewal date is tomorrow and you cancel today, you may still be charged because MyNetDiary may have already processed the charge. Act as early as possible-ideally 5 to 10 days before your renewal date.

Mistake 4: not checking which app store you used

If you subscribed through Apple but try to cancel on Google Play, the cancellation will not work. Log in to your Apple account to verify where the subscription lives. Check your email confirmation from the original purchase.

Comparison: keep or cancel MyNetDiary

Before you cancel, consider whether the premium features are worth keeping or if cancellation is the right choice.

If you are undecided, cancel now and restart a free tier account later. You lose nothing by downgrading, and you can always resubscribe if you miss the premium features.

How tocancel helps you stay in control

Cancelling a subscription sounds simple, but many Australians find themselves stuck-either unable to locate the cancel button, unsure of their refund rights, or facing hidden charges weeks after they thought they had cancelled.

Tocancel is a consumer rights resource built to help you navigate exactly these situations. Our guides cover the cancellation process for dozens of Australian services, from streaming apps to fitness trackers to nutrition software like MyNetDiary. Tocancel provides step-by-step instructions tailored to your specific purchase channel (app store or direct website), explains your rights under Australian Consumer Law, and shows you how to request a refund if something goes wrong.

Whether you are unsure about your refund entitlements, cannot find the cancellation option, or have been charged after you cancelled, Tocancel walks you through your options and the relevant consumer law that protects you. Tocancel has helped thousands of consumers cancel subscriptions confidently, dispute unfair charges, and recover refunds they thought were lost.

The key takeaway: you are not locked in. Australian Consumer Law is on your side, and the right information-available at Tocancel-empowers you to exit any subscription on your own terms.

Summary and quick action checklist

Use this checklist to confirm you are ready to cancel and to track your progress.

Contact information and next steps

If you need further help after cancelling, here is where to reach out:

MyNetDiary customer support

Email MyNetDiary's support team directly for account or billing questions that you cannot resolve through the website. Request a response within 14 days.

Apple app store support

Visit reportaproblem.apple.com to report a charge dispute or request a refund for an app store subscription.

Google play support

Visit support.google.com/googleplay to report a charge dispute or request a refund for a Google Play subscription.

Australian competition and consumer commission (ACCC)

Lodge a consumer complaint at www.accc.gov.au if MyNetDiary refuses to process your cancellation, makes cancellation deliberately difficult, or refuses a legitimate refund claim. The ACCC investigates breaches of Australian Consumer Law and can compel the company to act.

Cancelling MyNetDiary is straightforward when you know the right steps and understand your legal rights. Whether you subscribed through an app store or directly via their website, you can cancel in minutes and stop auto-renewal charges today. Tocancel provides clear, step-by-step guidance for Australian consumers facing subscription issues, and our site has helped thousands of people cancel confidently and recover refunds. Take action now, confirm your cancellation, and check your bank statement after renewal day to ensure the charge does not appear. You have the right to cancel at any time-use it.