Cancel Ourpact: The Right Way

How to cancel OurPact and stop unwanted charges on your australian account

Why you might want to cancel OurPact

OurPact is a parental control and family location app that helps Australian families manage screen time, block apps, and track device location across iOS and Android. Many families find it useful at first, but cancel for clear reasons: their children no longer need monitoring, the location tracking becomes unreliable, or unexpected renewal charges appear on their statement without warning.

If you recognise yourself in any of those situations, you have the right to cancel at any time. The key is knowing which cancellation method applies to you, because OurPact billing works differently depending on where you signed up. When you understand your options, you can take control of your account and protect yourself from future charges.

Common reasons australian families cancel

The most frequent cancellation triggers are billing problems and changing family circumstances. Users report being charged for renewals they thought they had already cancelled, or discovering they were locked into an annual plan with no obvious exit route. Others cancel because location services drop out or app blocking fails inconsistently. A significant number cancel simply because their teenagers no longer need the level of supervision the app provides.

Tocancel receives hundreds of cancellation requests from Australian households every month, and billing confusion is the single largest pain point.

Understanding OurPact's billing structure

OurPact operates on a freemium model with a free tier and two paid subscription levels: Premium and Premium+. The critical detail is this: your billing method determines how you cancel. If you subscribed through the Apple App Store, Apple processes your payment and your cancellation. If you signed up through Google Play, Google handles both. If you purchased directly through OurPact's web portal, the company bills you directly to your card or PayPal account.

This distinction matters enormously when you cancel, because each billing path has different cancellation steps, different refund eligibility, and different timeframes. Understanding your own billing method before you attempt to cancel will save you hours of frustration.

OurPact pricing in australian dollars

OurPact displays prices in US dollars on its website, so your actual Australian cost varies with exchange rates and your payment method.

If you pay annually, the total charge is significant. This is why verifying you have actually cancelled before the next renewal date is so important. Many Australian households have lost hundreds of dollars to renewal charges that arrived after they believed they had cancelled.

How to cancel OurPact on iOS

If you subscribed to OurPact through the Apple App Store, you cancel through Apple's system, not the OurPact app itself.

Step-by-step cancellation for apple app store subscribers

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon in the top right corner (usually a circular avatar or your initials).
   • If you do not see a profile icon, tap "Account" or look for your user avatar.
3. Select "Subscriptions" from the menu that appears.
   • This takes you to your active subscription list.
4. Find and tap "OurPact" in your active subscriptions.
   • If you do not see OurPact listed, your subscription may have already expired or been cancelled.
5. Tap "Cancel Subscription" or "Edit", then select "Cancel" when prompted.
   • Apple will ask you to confirm. You may also be offered a discount to keep the subscription; you do not need to accept this offer.
6. Confirm the cancellation by tapping "Confirm" or "Stop Subscription" when Apple requests final confirmation.
   • Your access will continue until the end of your current billing cycle.
7. Check your email for a cancellation confirmation from Apple within 24 hours.
   • If you do not receive this email, check your spam folder or log into appleid.apple.com to verify the cancellation status.

Pro tip: cancel at least seven days before your renewal date to avoid an unwanted charge. If Apple charges you after you cancel, Tocancel can guide you through Apple's refund request process.

What happens after you cancel on iOS

You will continue to have access to OurPact until the end of your current billing period. After that date, your subscription ends and you will no longer be charged. Apple will not offer a prorated refund for the unused portion of your subscription unless you cancel within 14 days of being charged.

Once your access ends, your family's data remains on OurPact's servers unless you separately request deletion.

How to cancel OurPact on android

If you subscribed through Google Play, you cancel through Google's subscription management system, not the OurPact app.

Step-by-step cancellation for google play subscribers

1. Open Google Play on your Android device.
   • You can also access this via the web at play.google.com on a computer.
2. Tap your profile icon in the top right corner.
   • On some devices, you may need to tap the menu icon (three lines) first.
3. Select "Payments and subscriptions" or "Manage subscriptions".
   • This takes you to your active subscriptions list.
4. Find and tap "OurPact" in your active subscriptions.
   • If you do not see it, your subscription may have already ended.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google will ask why you are cancelling. This feedback helps Google but does not affect your cancellation.
6. Confirm cancellation by tapping "Cancel subscription" again.
   • You will see a confirmation screen. Your access continues until the end of your current billing cycle.
7. Look for a confirmation email from Google Play within 24 hours.
   • If you do not receive it, log into play.google.com and check your subscription status.

Google, like Apple, does not offer prorated refunds unless you cancel within 14 days of being charged for a new billing cycle. If you believe you were charged unfairly, Tocancel can help you understand your refund options.

What happens after you cancel on android

Your OurPact access continues until the end of your current billing period, after which it stops and no further charges occur. Your family's activity data remains stored on OurPact's servers.

How to cancel OurPact via the web account

If you subscribed directly through OurPact's website using a credit card or PayPal, you cancel through your OurPact account settings, not through Apple or Google.

Step-by-step cancellation for direct web subscribers

1. Go to the OurPact website and log into your account.
   • Use the same email and password you registered with.
2. Navigate to "Account Settings" or "Subscription Settings".
   • This is usually found in your user menu (top right of the screen).
3. Look for a "Manage Subscription" or "Billing" section.
   • You should see your current plan, renewal date, and payment method.
4. Click or tap "Cancel Subscription" next to your active plan.
   • OurPact may offer you a discount to stay. You do not need to accept this offer.
5. Confirm the cancellation in the prompt that appears.
   • You will see a confirmation message on screen.
6. Check your email for a cancellation confirmation from OurPact within 24 hours.
   • Save this email for your records.

Web-based cancellations can be slower to process than app store cancellations. If you do not see a confirmation email within 24 hours, log back into your account and verify that your subscription status shows "Cancelled" or "Active until [date]".

Your consumer rights and what australian law protects

Your legal position is simple: Australian Consumer Law (part of the Competition and Consumer Act 2010) gives you the right to cancel a subscription service. The law is enforced by the Australian Competition and Consumer Commission (ACCC).

What the australian consumer law says about subscriptions

Under the Australian Consumer Law, any subscription service must make its cancellation process clear and easy. If OurPact makes cancellation deliberately difficult, charges you without consent, or refuses to refund when you have a legal right to one, you can lodge a complaint with the ACCC or pursue the matter through your state's consumer affairs office.

You also have a right to a refund if OurPact fails to provide the service you paid for (for example, if location tracking consistently stops working). You can request this directly from OurPact first. If they refuse without good reason, you can escalate to the ACCC.

Your right to cancel within a cooling-off period

If you subscribed via OurPact's website, you may have the right to cancel within a cooling-off period (typically 14 days from the date of purchase) under Australian Consumer Law. This is called a change-of-mind refund and does not require that the service was faulty. Check OurPact's terms and conditions to see if they specify a cooling-off period. If they do not mention one, you can assume the legal 14-day period applies to direct purchases.

If you are within the 14-day window and want a refund, contact OurPact directly in writing (email is acceptable). If they refuse, Tocancel can help you escalate your complaint to the ACCC with a template letter and guidance on your rights.

What to do if OurPact refuses to refund

If you cancel but OurPact continues to charge you, or if you request a refund and they ignore you, document everything: screenshot your cancellation confirmation, save all emails, note the dates and amounts you were charged.

Then take these steps in order:

1. Contact OurPact directly (via their support email or contact form) and request a refund in writing. State your reason clearly and include the dates of the charges.
   • OurPact must respond within a reasonable timeframe (usually 30 days).
2. If OurPact does not respond or refuses, contact your bank or PayPal and report the charge as unauthorized or disputed.
   • Your bank can reverse the charge or issue a chargeback. This is your right as a consumer.
3. If the bank does not help, lodge a complaint with the ACCC at accc.gov.au or call 1300 302 502.
   • Provide all documentation: cancellation screenshots, emails, bank statements.

You do not need a lawyer to do this. The ACCC investigates complaints for free, and your bank or payment provider will handle the chargeback at no cost to you. Tocancel supports Australian consumers through every step of this process.

Common mistakes when cancelling OurPact

Many Australian families believe they have cancelled when they have not. These mistakes often cost them money, so understanding them now could save you hundreds of dollars.

Mistake one: deleting the app instead of cancelling the subscription

Deleting the OurPact app from your phone does not cancel your subscription. Deleting the app only removes the app from your device. Your subscription remains active on the Apple App Store, Google Play, or OurPact's direct billing system, and you will continue to be charged.

To actually cancel, you must follow the steps above through Apple, Google, or OurPact's website. Tocancel has helped thousands of Australian families recover money lost to this exact mistake.

Mistake two: cancelling the subscription but not disabling auto-renew

On some older versions of iOS or Android, cancelling the subscription and disabling auto-renew are two separate steps. Confirm that your subscription status shows "Cancelled" or "Will not renew" after you complete the cancellation process. If it still says "Auto-renews on [date]", the cancellation did not fully go through.

Mistake three: assuming a refund will happen automatically

If you cancel within 14 days of being charged, Apple and Google will usually offer you a refund without you asking. However, if you cancel outside the 14-day window or if you subscribed directly through OurPact, no automatic refund occurs. You must request it separately in writing.

Mistake four: not keeping your cancellation confirmation

Save your cancellation confirmation email from Apple, Google, or OurPact. If you are charged again after cancellation, this email is your proof that you cancelled. Without it, you have no evidence when you contact your bank or the ACCC.

After you cancel OurPact

Cancelling is just the first step. Protecting yourself afterward matters equally.

What to do in the days after cancellation

1. Save your cancellation confirmation email in a folder you can find easily.
   • Screenshot it as well in case the email is deleted.
2. Note your renewal date (the last day you will have access to OurPact).
   • Mark it on your calendar so you remember when access ends.
3. Check your bank or credit card statement on the date your renewal would have occurred.
   • If you see a charge from OurPact, your cancellation did not go through. Contact your bank immediately.
4. If you subscribed through the app stores, check your subscription list one week before the renewal date to verify cancellation status.
   • If OurPact reappears in your active subscriptions, contact Apple or Google support immediately.

These steps take 10 minutes and can prevent an unwanted charge of A$10 to A$15 per month.

What to do if you want your data deleted

Cancelling OurPact stops the billing, but your family's activity data, location history, and app-usage logs remain stored on OurPact's servers. If you want this data deleted, you must make a separate request.

You have the right to request data deletion under privacy law. Send an email to OurPact's support address and request deletion of all your account data and family activity records. OurPact must respond within 30 days. If you subscribed from Australia and believe the company is not complying with privacy law, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Comparison of cancellation methods

The cancellation method you use affects your speed, refund eligibility, and how much work you need to do.

If you are unsure which method you used, check your bank statement. If the charge shows "Apple" or "Google", use that system. If it shows "OurPact" or "Eturi Corp." (OurPact's parent company), cancel through the web.

Checklist for successful cancellation

Use this checklist to confirm you have cancelled correctly and will not be charged again.

• I have identified which billing method I used (Apple, Google, or OurPact web).
• I have followed the correct cancellation steps for my method.
• I have received a cancellation confirmation email from Apple, Google, or OurPact.
• I have saved this email and taken a screenshot of it.
• I have checked my subscription status again to confirm it now shows "Cancelled" or "Will not renew".
• I have noted the date my access will end.
• I have checked my bank statement on the renewal date to confirm no charge occurred.
• I have contacted OurPact to request data deletion (optional but recommended).

If you have completed all these steps and still encounter an issue, Tocancel has helped thousands of Australian households recover money and resolve billing problems. Visit Tocancel.com for further support.

Contact information for disputes and data requests

If you need to contact OurPact directly for a refund request or data deletion request, use their official support channels.

How to contact OurPact

OurPact's parent company is Eturi Corp. For direct billing inquiries, refund requests, or data deletion requests, you can contact them via:

• Email: Check OurPact's website or app for their current support email address.
• Mailing address for formal requests: Eturi Corp., 12265 El Camino Real STE 170, San Diego, CA 92130.

When you email or write, be clear and factual. State your request (cancellation, refund, or data deletion), include the dates of charges, and attach screenshots of your cancellation confirmation.

How to contact the ACCC if you need help

If OurPact refuses to refund or continues to charge you after cancellation, you can lodge a complaint with the ACCC:

• Website: accc.gov.au
• Phone: 1300 302 502
• Mail: Australian Competition and Consumer Commission, 23 Marcus Clarke Street, Canberra ACT 2601.

The ACCC will investigate for free and can take action against companies that breach consumer rights.

Why tocancel is here to help

Cancelling a subscription might seem straightforward, but the reality is more complex. Billing methods confuse people, app stores and web portals use different systems, and refund rules vary depending on where you subscribed. As a result, thousands of Australian households overpay or struggle to get their money back.

Tocancel exists to cut through this confusion. We have helped thousands of consumers cancel OurPact correctly, recover unexpected charges, and understand their rights under Australian Consumer Law. Whether you need a step-by-step guide, help drafting a refund request letter, or advice on escalating a dispute to the ACCC, Tocancel is available at tocancel.com.

Your money and your time matter. Taking control of your subscriptions now means fewer surprises on your bank statement later. Visit Tocancel today to cancel with confidence and recover the money you deserve.