Cancel Clickasnap: The Right Way

How to cancel Clickasnap and stop unwanted charges

What is Clickasnap and why you might want to leave

Clickasnap is a photo-sharing platform that pays you for every view your images receive, combined with paid membership tiers that unlock ad-free browsing, higher earnings rates, full-resolution backups and a marketplace to sell your work directly. The service attracts photographers seeking passive income from their portfolios, but the auto-renewal billing model and growing reports of unexpected charges mean cancellation is a common request.

If you're reading this, you've likely spotted an unexpected charge on your credit card, lost interest in photo sharing, or simply want to downgrade to the free account without ongoing payments. Tocancel is here to guide you through the exact steps and protect your rights under Australian Consumer Law.

Clickasnap pricing and subscription tiers

Clickasnap offers three paid membership levels, each billed monthly or annually in British pounds (GBP) and converted to Australian dollars (AUD) at current exchange rates. The table below shows the approximate cost in AUD and what each tier includes.

Annual subscriptions renew automatically on the same date each year unless you cancel before that renewal date. Monthly plans renew on the same calendar day each month. If you signed up during a free trial (30 days for Pro), your paid membership begins the day your trial expires, so mark that date in your calendar to avoid surprise charges.

When you should cancel Clickasnap

You should cancel your Clickasnap membership if you no longer upload photos regularly, the earnings do not justify the monthly cost, or you prefer to use a free account without paid features. Cancellation also makes sense if you're in a refund dispute with support and want to prevent further charges while you resolve the issue.

Importantly, cancelling your membership does not delete your photos or account. You simply revert to the free tier, which still allows uploads and lets you track earnings from previous views. Many Australian photographers cancel the paid plan but keep their account active for this reason.

Your consumer rights as an australian subscriber

Australian Consumer Law protects you from unfair subscription practices and gives you strong grounds to dispute charges you did not authorise.

Australian consumer law and automatic renewals

The Australian Consumer Law (part of the Competition and Consumer Act 2010) requires that companies send you clear notice before charging you for an automatic renewal. This means Clickasnap must remind you before your subscription renews, with visible details of the amount, renewal date and your cancellation rights.

Your legal position: if Clickasnap continues to charge you after you've cancelled, you have the right to request a refund from your bank under the Consumer Law. You also have the right to lodge a complaint with the Australian Competition and Consumer Commission (ACCC) if the company refuses to engage with you.

Cooling-off periods and refunds

Under Australian law, you have a 14-day cooling-off period to cancel a subscription purchased online, provided you do so within 14 days of the transaction. If you signed up for the 30-day free Pro trial and were charged when the trial ended, your 14-day refund window begins from that first charge date.

If you've been charged and you're within the 14-day window, contact Clickasnap immediately to request a refund. If they refuse, you can escalate to the ACCC or ask your bank to reverse the transaction as an unauthorised charge. Tocancel recommends keeping screenshots of your transaction history as evidence.

How to cancel your Clickasnap subscription

Cancelling Clickasnap is straightforward and can be done online in minutes or via email if you prefer a paper trail.

Cancel online via your account settings

This is the fastest method and gives you instant confirmation. Follow these steps:

1. Log in to your Clickasnap account at clickasnap.com
2. Click on your account icon or profile menu (usually top-right corner)
3. Select Account Settings
4. Find the Membership or Plan Management section
5. Click "Manage Plan" or "Manage Subscription"
6. Select "Cancel plan and continue as free"
   • This downgrades you to the free tier and stops all payments
   • You keep your account, photos and view history
7. Confirm the cancellation by clicking the final confirmation button
8. Screenshot the confirmation page for your records

Once you've completed these steps, your membership cancellation is active. You will not be charged in your next billing cycle.

Cancel by email

If you prefer a written record or cannot access your account, you can cancel by email:

1. Compose an email to the support team at [email protected] (or via their support form at support.clickasnap.com)
2. Write your subject line as: "Cancellation Request - [Your Username]"
3. Include the following details in the body:
   • Your full name
   • Your Clickasnap username
   • The email address associated with your account
   • Your membership tier (Upload+, Focused or Pro)
   • A clear statement: "I request immediate cancellation of my paid subscription"
4. Send the email and wait for a confirmation reply
5. Keep the confirmation email for your records

Tocancel advises sending this email at least 5 business days before your next renewal date to ensure the cancellation processes in time.

Timeline and billing: when your charges will stop

Understanding your billing cycle is essential to ensure you're not charged after cancellation.

How cancellation timing works

If you cancel before your renewal date, your paid membership ends on that renewal date and you convert to the free account. You will not be charged again. For example, if your renewal date is 15 August and you cancel on 10 August, your last charge was the previous month and no further payments will be taken.

If you cancel after your renewal date has passed and you've already been charged, you remain on the paid tier until the next renewal date (unless you request an immediate downgrade or refund). Contact support if you want an immediate cancellation rather than waiting until the next cycle.

Refunds for unexpected charges

If you were charged after cancelling or charged without your consent, you can request a refund directly from Clickasnap within 30 days of the charge. Email support with your payment reference number and a clear explanation of why the charge was unauthorised.

If Clickasnap refuses to refund, contact your bank or credit card provider and dispute the charge as an unauthorised transaction. Under Australian Consumer Law, your bank is required to investigate and may reverse the charge in your favour. Tocancel recommends documenting all communication with Clickasnap as evidence for your bank.

What happens after you cancel

Cancelling your paid plan is a clean transition; you don't lose access to your account or photos.

Your free account after cancellation

Once you downgrade to the free tier, you retain full access to your account, all photos you've uploaded and your lifetime earnings history. You can still view how many times your images have been seen and track any royalties earned.

The free tier includes unlimited uploads and the ability to track your earnings, but you lose ad-free browsing, higher earnings rates and marketplace access (Pro feature). If you decide later that you want these features again, you can upgrade to any paid tier at any time.

Reactivating your subscription later

If you change your mind and want to rejoin a paid tier, log in to your account, go to Account Settings and select "Upgrade Plan". You'll be able to choose any membership level and billing cycle. There's no penalty for reactivating, and any free trial eligibility may apply to new upgrades. However, if you've been cancelled for a long time, check Clickasnap's current terms for any changes to trial offers.

Common mistakes when cancelling Clickasnap

Many Australians accidentally delay their cancellation or miss important details that lead to unwanted charges.

Mistake 1: not cancelling before your renewal date

The most common error is forgetting to cancel before your next billing date. Set a phone reminder 3 days before your renewal date to ensure you don't miss the window. Tocancel recommends checking your confirmation email from sign-up to see your exact renewal date.

Mistake 2: deleting your account instead of cancelling membership

Some users think that deleting their account is the same as cancelling. It is not. Deleting your account removes your photos and data, but it does not stop a paid membership from renewing. Always cancel your membership first via the steps above, then delete your account afterward if you wish.

Mistake 3: assuming a "pause" option exists

Clickasnap does not offer a pause or suspension option for memberships. You must either stay on the paid tier or cancel and downgrade to free. If you want to temporarily stop paying, cancellation to the free account is your only option.

Mistake 4: not keeping proof of cancellation

Always screenshot your cancellation confirmation page or save your cancellation email. If a charge appears after you've cancelled, you'll need proof that you requested the cancellation. Tocancel has helped thousands of consumers dispute charges because they had clear evidence of their cancellation request.

Pricing comparison and what to expect

Understanding the full cost of each tier helps you decide whether cancellation is the right move.

If you're paying Pro at A$124 per year and earning less than A$124 in royalties annually, cancelling to the free tier is a financially sensible decision. Tocancel recommends reviewing your annual earnings statement before deciding to cancel.

Protecting yourself from future billing issues

After cancelling Clickasnap, take steps to avoid similar surprises with other subscriptions.

Review your subscriptions regularly

Check your bank or credit card statement monthly for any subscriptions you no longer use. Many Australians pay for services they've forgotten about. Create a simple spreadsheet listing every subscription, its cost, renewal date and whether you still value it.

Use your bank's subscription management tools

Many Australian banks (NAB, CBA, Westpac, ANZ) now offer subscription tracking and one-click cancellation tools within their mobile apps. Use these tools to monitor active subscriptions and set renewal reminders.

Keep records of all cancellations

Save cancellation confirmations in a folder on your computer or phone. If a company claims you never cancelled, you'll have proof. This is particularly important for international services like Clickasnap, where disputes can take longer to resolve.

If Clickasnap refuses to cancel or refund

Tocancel is here to help you navigate disputes with subscription services that don't cooperate.

Escalation steps under australian consumer law

If you've submitted a cancellation request and Clickasnap continues to charge you, follow this escalation path:

1. Send a formal written request (email or letter) stating the date you requested cancellation and asking for immediate cancellation plus a full refund of unauthorised charges
2. Wait 5 business days for a response
3. If no response or refusal, contact your bank or credit card provider and dispute the charges as unauthorised transactions
4. Lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at accc.gov.au
5. If the amount is significant (typically over A$350), consider seeking advice from a community legal centre

Your legal position: Clickasnap is bound by Australian Consumer Law even though it is a UK-based company. The ACCC has jurisdiction to investigate breaches and take enforcement action. You are not alone in this process, and regulatory bodies take subscription cancellation disputes seriously.

Disputing charges with your bank

Contact your bank or credit card provider's dispute team (usually found on the back of your card or in the mobile app). Explain that you cancelled your subscription and were charged anyway. Provide your cancellation evidence. Your bank will typically give Clickasnap 10 business days to respond, and if they don't or admit the error, the charge is reversed in your favour.

Summary and next steps

Cancelling your Clickasnap subscription is a straightforward process that protects your finances and respects your choice as a consumer. Whether you're cancelling due to unexpected charges, low earnings or simply losing interest, you have clear rights under Australian Consumer Law and multiple ways to complete the cancellation.

Start by logging into your account and following the online cancellation steps outlined above. If you encounter any resistance or unexpected charges, Tocancel provides clear guidance on disputing with your bank and escalating to the ACCC. Remember to save your cancellation confirmation and monitor your next billing statement to confirm no further charges occur.

For more help with cancelling other subscriptions, Tocancel has helped thousands of Australian consumers take back control of their recurring charges and stop unwanted billing. Visit tocancel.com to explore guides for other services or to learn more about your rights.

Cancellation contact details for Clickasnap

Email: [email protected]

Support page: support.clickasnap.com

Account cancellation: Log in, Account Settings, Membership, Manage Plan, Cancel plan and continue as free

If you need further assistance with your cancellation, Tocancel is your trusted guide through every step of the process.