Cancel Diamond Pass: Step-by-Step Guide

How to cancel your Diamond Pass subscription and stop weekly charges

What Diamond Pass is and why you might want to cancel

Diamond Pass is a ticketing and membership platform that organisations use to sell season passes, event access, and weekly reward bundles through branded mobile apps and in-app purchase systems. You encounter Diamond Pass products as a consumer in multiple forms: as a weekly digital reward bundle inside mobile games (like the Weekly Diamond Pass in Mobile Legends at A$2.99), as seasonal VIP memberships at venues or parks, or as branded season passes sold through partner organisations.

The confusion starts here: the same label "weekly diamond pass" can mean a one-time 7-day bundle that ends automatically, a stackable one-time pass, or a recurring weekly subscription that auto-renews and charges you every 7 days until you cancel. At Tocancel, we know this ambiguity catches thousands of Australian consumers off guard, especially when a purchase you thought was one-off suddenly appears as a recurring charge on your credit card or Apple/Google account.

Common reasons you cancel Diamond Pass

You might cancel because you purchased a weekly pass thinking it was one-time, only to discover recurring charges on your statement. Or you stacked multiple passes by accident, or the promised daily rewards never appeared in your app. Some players simply lose interest in the game or venue membership and want to stop the weekly drain. Whatever your reason, Tocancel is here to walk you through the exact steps to stop those charges.

Who develops and manages Diamond Pass

Diamond Pass is developed and managed by Sourceree Software. When you need to cancel, you contact them directly via postal mail with your account details and a clear cancellation request. Expect their response to arrive via their standard support process, which can take 7 to 10 business days or longer depending on their workload.

Diamond Pass pricing and subscription formats in australia

Understanding the pricing structure and billing cycle is your first defence against unwanted charges.

Always check the product wording at the point of purchase. Look for words like "subscribe", "recurring", or "auto-renews". If you see those terms, it is a subscription. If the purchase screen says "one-time" or "7-day pass", it should not auto-renew, but screenshot or photograph the purchase confirmation anyway. This evidence protects you if you later need to claim a refund.

Your consumer rights and what they mean for you

Australian Consumer Law protects you when companies charge recurring fees without your informed consent or make it deliberately difficult to cancel. Here is what you need to know.

Your right to cancel and demand a refund

The Australian Consumer Law (ACL), enforced by the Australian Competition and Consumer Commission (ACCC), gives you strong protections. If Diamond Pass charged you for a subscription you did not clearly consent to, or if the product was not as described (for example, rewards that never appeared), you have the right to demand a refund. You are also protected if the cancellation process is deliberately obscured or made unreasonably difficult.

Your legal position is this: if you purchased what you believed was a one-time pass and it charged you repeatedly without your explicit prior agreement to a subscription, the retailer (or Apple/Google, depending on where you bought it) must refund you. The burden is on the company to prove you consented to recurring charges, not on you to prove you did not.

The automatic consumer remedies section

Under the ACL section 139A, if a business fails to provide a service as promised or makes cancellation unreasonably difficult, you can claim a remedy. This includes a full refund of charges you did not authorise. If Sourceree Software ignores your cancellation request or continues to charge you after you have cancelled, you can escalate to the ACCC or pursue the matter through the Australian Consumer Dispute Resolution scheme.

Tocancel recommends keeping all evidence: screenshots of the purchase screen, your bank statements showing the charges, and copies of any cancellation requests you send to Sourceree Software. This evidence is gold if you need to escalate your complaint.

How to cancel Diamond Pass by postal mail

Because Diamond Pass does not operate a web cancellation form or in-app cancellation button, you must contact Sourceree Software directly by postal mail. This method requires patience, but it creates a paper trail that protects you.

Step-by-step cancellation process

1. Gather your account information.
   • Find the email address associated with your Diamond Pass or game account.
   • Note the subscription or purchase details (the last charge amount, the date it was charged, and the product name).
   • Take a screenshot of your most recent charge on your credit card, Apple, or Google account statement.
2. Prepare your cancellation letter.
   • Keep it short and clear. Write your full name, email address, account email, and the date.
   • State: "I request immediate cancellation of my Diamond Pass subscription. Please stop all recurring charges to my account and confirm cancellation in writing."
   • Include the last charge date and amount.
   • Sign the letter and keep a copy for your records.
3. Send your letter to Sourceree Software.
   • Use the postal address provided in your app's Terms of Service or About section, or contact the game or partner organisation for the correct address.
   • Send by registered mail or Australia Post Priority Mail so you have proof of delivery.
   • Allow 7 to 10 business days for a response.
4. Monitor your account and statements.
   • Check your bank account weekly to ensure no further charges appear after your cancellation request.
   • If a charge appears after you have sent your cancellation letter, take a screenshot as evidence.
5. Follow up if needed.
   • If you receive no response after 10 business days, send a second letter marked "SECOND NOTICE" with copies of your original letter and postal receipt.
   • Keep escalating until you receive written confirmation of cancellation.
6. Escalate to your payment provider if Sourceree Software does not respond.
   • Contact Apple (if you bought through the App Store), Google Play (if you bought through Google), or your credit card company.
   • Request a chargeback or refund for unauthorised or recurring charges.
   • Provide your cancellation letter and evidence of non-response.

Sending a registered postal letter creates an undeniable record that you requested cancellation on a specific date. This is your strongest protection if the company later claims they never received your request.

Timeline: when your Diamond Pass cancellation takes effect

Understanding when your charges actually stop helps you plan your finances and track whether the cancellation worked.

When you send your cancellation request to Sourceree Software, the company must stop charging you within a reasonable timeframe. The ACCC considers 7 to 14 days reasonable for postal requests. If you are charged again after you have sent your cancellation letter, that charge is a breach of the ACL, and you have grounds to claim a refund.

If you purchased via Apple or Google, you can also cancel directly through your account settings on those platforms. Go to Settings > Subscriptions on your iPhone or Android device, find Diamond Pass, and tap "Cancel Subscription". Apple and Google typically honour cancellations within 24 hours. Screenshot the cancellation confirmation for your records.

Refund options and how to claim them

If you believe you were charged unfairly, you have multiple avenues to recover your money.

Direct refund from sourceree software

Include a refund request in your cancellation letter: "I also request a refund of A$ [amount] for [dates] on the grounds that I did not consent to recurring charges." Be specific about which charges you want refunded. Sourceree Software should respond within 30 days with either a refund or a clear explanation of why they are refusing.

Chargeback through your payment provider

If Sourceree Software does not refund you within 30 days, contact your credit card issuer, Apple, or Google and request a chargeback or reversal. Provide your cancellation letter, the company's non-response, and your bank statements. The payment provider will investigate and typically refund you within 10 to 15 business days. You do not need the company's permission for a chargeback; it is your right as a consumer.

Formal complaint to the ACCC

If the payment provider refuses to help, lodge a formal complaint with the Australian Competition and Consumer Commission at accc.gov.au. The ACCC investigates unfair subscription practices and can take enforcement action against Diamond Pass or Sourceree Software. This process takes longer (4 to 8 weeks), but it creates an official record that helps other consumers and strengthens any future legal action you might take.

At Tocancel, we advise pursuing the chargeback route first because it is fast and usually successful. The official complaint is your backup if the chargeback fails.

Common mistakes to avoid when cancelling Diamond Pass

Many consumers inadvertently weaken their position by missing simple steps. Here is how to protect yourself.

Not screenshotting the purchase

If you can show that the purchase screen said "one-time" or "7-day pass" and you did not see a "subscribe" or "auto-renew" warning, you have a powerful defence. Take screenshots immediately, before you forget or before the app is updated and the screen changes. Screenshot the charge on your bank or app account statement as well.

Cancelling only through apple or google

If you subscribed through the App Store or Google Play, cancelling in your device settings is necessary, but it is not enough. You should also send a cancellation letter to Sourceree Software. Why? Because Apple and Google are middlemen; the developer still controls whether the service terminates. A letter to the developer creates a direct obligation and evidence that you cancelled.

Not keeping copies of your cancellation request

Always send your cancellation letter via registered mail or keep a detailed record of your request (date, content, postal receipt). Do not rely on email unless the company has explicitly acknowledged it as a valid cancellation method. Companies often claim they "never saw" an email, but registered mail is proof they received it.

Giving up after one request

If Sourceree Software does not respond to your first letter within 10 business days, send a second. If they still do not respond, escalate to Apple, Google, or your credit card company. Persistence is essential because some companies bet that consumers will give up and stop asking.

At Tocancel, we have seen consumers recover refunds simply because they sent a second letter when the first was ignored. Do not be discouraged by silence; silence is often a sign that your complaint is working.

After your Diamond Pass cancellation: what to expect

Cancellation is only the start; the real work is making sure it stuck. Here is how to protect yourself after you have sent your request.

Monitor your account for 4 weeks

After you send your cancellation request, check your credit card statement, Apple account, or Google account every 3 to 5 days. Look for any new Diamond Pass charges. If a charge appears after you cancelled, you have clear evidence of a breach, and you can immediately escalate to your payment provider or the ACCC.

Keep all communication and receipts

File your cancellation letter, postal receipt, bank statements, and any response from Sourceree Software in a single folder (digital or physical). If you later need to claim a refund or pursue a dispute, you will need to reference these documents. Organise them by date.

Check if you are owed a pro-rata refund

If you cancel mid-cycle (for example, on day 3 of a 7-day pass), some companies refund the unused portion. Sourceree Software may not offer this automatically, but you can request it in your cancellation letter. If they refuse, ask why. Under the ACL, if you cancel a service you did not consent to, you may be entitled to a partial refund even if the company did not advertise one.

Tocancel recommends requesting a pro-rata refund in writing. It costs nothing to ask, and some companies honour it when they receive a formal request.

Comparing cancellation methods: postal mail vs. in-app vs. payment provider

You have three routes to cancel Diamond Pass. Each has strengths and weaknesses.

The strongest approach is to combine methods: cancel via Apple or Google immediately, send a registered letter to Sourceree Software the same day, and monitor your account. If a charge appears after both steps, escalate to your payment provider. This layered approach ensures the company has no excuse to claim they did not receive your request.

Contact information and postal address for sourceree software

To cancel Diamond Pass, you must contact Sourceree Software directly by postal mail. Locate the company's mailing address in the app's Terms of Service, Privacy Policy, or About section. Most mobile games include legal contact information in Settings or Help.

Your cancellation letter should be addressed to:

Sourceree Software
[Insert postal address from app's Terms of Service or About section]

If you cannot find the address in the app, contact the partner organisation (the game publisher, venue, or sports team) and ask for Sourceree Software's contact details. Send your letter via registered mail using Australia Post Priority Mail. Keep your postal receipt as proof of delivery.

If you cannot find the postal address

Check the app's store page on Apple App Store or Google Play. Developer contact information is often listed there. If it is not, search online for "Sourceree Software contact" or "Sourceree Software address". As a last resort, contact the payment platform (Apple or Google) and ask them for the developer's contact information; they are obliged to provide it.

Do not delay your cancellation because you cannot find the address; escalate to your payment provider instead. Apple and Google can cancel the subscription from their end and process a refund.

Why tocancel is your ally in cancelling subscriptions

Subscription services rely on the fact that most people do not cancel. They make the process opaque, the response time long, and the next charge automatic. That is why Tocancel exists: to give you the knowledge and confidence to cancel anything, anywhere, and recover any unfair charges.

At Tocancel, we have helped thousands of consumers cancel unwanted subscriptions and claim refunds. We translate legal rights into plain steps, so you know exactly what to do and what you are entitled to. Whether you are dealing with Diamond Pass, a game subscription, or any other recurring service, the principles are the same: gather evidence, send a clear cancellation request, monitor your account, and escalate if the company ignores you.

Diamond Pass charges should stop when you cancel. If they do not, the law is on your side. Use this guide, follow the steps, and do not hesitate to escalate to your payment provider or the ACCC. Tocancel has helped thousands of consumers cancel subscriptions and recover thousands of dollars in refunds. You can do this too.

Start your cancellation today: gather your account details, write your letter, and send it registered mail to Sourceree Software. Then check your account weekly to ensure the charges have stopped. If Sourceree Software does not respond within 10 business days, escalate to your payment provider. Tocancel is here to guide you every step of the way.