Cancel Imprimis: The Right Way

How to cancel your Imprimis subscription in australia and reclaim your money

What is Imprimis and why you might want to cancel

Imprimis operates across Australia as a hybrid publisher and digital coaching platform, delivering either physical books by post or online monthly programmes billed to your account. Understanding which product you signed up for is your first step toward cancelling cleanly and securing any refund you are entitled to under Australian Consumer Law.

You might be cancelling because a trial period converted to paid billing without your explicit consent, your monthly charges rose without warning, duplicate subscriptions appeared on your card, or the content simply no longer meets your needs. Whatever your reason, Tocancel is here to walk you through the cancellation process and help you avoid the common traps that delay Australian consumers.

Common reasons people cancel Imprimis

Many subscribers report unexpected renewals after a discounted trial period rolls into full-price billing. Others discover they accidentally hold multiple subscriptions across Imprimis's different platforms, leading to duplicate charges. Some simply determine that monthly value no longer justifies the recurring cost. These are all legitimate grounds to exit, and none require you to accept delays or refusals from the merchant.

How Imprimis subscriptions differ from mainstream platforms

Because Imprimis blends traditional mail-order publishing with digital programme delivery, your cancellation process and refund eligibility depend entirely on which product you own. A digital monthly coaching programme follows one pathway; a physical mail-order book subscription follows another. Identifying your product type first determines your statutory consumer rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).

Your consumer rights under australian consumer law

Australian Consumer Law gives you specific protections when cancelling a subscription or ongoing service, regardless of what Imprimis claims in their terms.

Statutory cooling-off period and your right to cancel

If you signed up to Imprimis online or over the phone, you have a 14-calendar-day cooling-off period from the date you received your confirmation email or entered the contract. During this window, you can cancel for any reason and receive a full refund, minus reasonable costs if goods have already been delivered. This right exists by law and cannot be removed by the company's terms and conditions.

If your 14 days have passed, you can still cancel at any time, but your refund eligibility depends on whether the service or goods breached the Consumer Guarantees under Australian Consumer Law. The key question is: did Imprimis deliver what it promised, free from defects?

Consumer guarantees and what they mean for you

Australian Consumer Law requires that every subscription service must be of acceptable quality, fit for purpose, and delivered as described. If Imprimis fails to meet these guarantees-for example, if digital content is inaccessible, coaching programmes do not run as advertised, or physical books arrive damaged-you are entitled to cancel and recover your money, even outside the 14-day window.

Your legal position is straightforward: if the service or goods do not match what was promised, or if they are faulty, Imprimis must provide a remedy. This remedy includes cancellation and a full refund. You do not need the company's permission; Australian Consumer Law is on your side.

The role of the ACCC in protecting you

The Australian Competition and Consumer Commission (ACCC) enforces Australian Consumer Law and investigates complaints about misleading billing, hidden charges, and unfair contract terms. If Imprimis refuses your cancellation or refund request after you have followed the correct steps, you can lodge a complaint with the ACCC at accc.gov.au. The ACCC has the power to compel refunds and impose penalties on companies that breach consumer law.

Knowing that a regulator backs your rights gives you confidence when cancelling. Tocancel recommends you keep all correspondence with Imprimis so you have evidence if escalation becomes necessary.

Cancellation methods and how to contact Imprimis

Imprimis requires written cancellation requests sent by post to your account holder's address. This formal approach means you must document your cancellation in writing and retain proof of dispatch.

Written cancellation by post (the primary method)

Imprimis does not accept email or phone cancellation requests. You must send a formal letter by post that includes your full name, account number, subscription reference, the date you wish the cancellation to take effect, and a clear statement that you are cancelling your contract.

Send your letter to the primary postal address listed on your subscription statement or the most recent invoice. If you cannot find an address on your documents, log into your Imprimis account online or check your email receipt for contact details. Use Australia Post's registered mail or a tracked service (such as Australia Post's Express Post) so you have proof of delivery.

What to include in your cancellation letter

Your written cancellation must be clear and complete so Imprimis cannot claim confusion or missing information. Tocancel recommends you structure your letter as follows: your full name, your account or reference number, the date you are writing, a sentence stating "I hereby cancel my subscription effective immediately" (or your chosen date), and your signature. Keep a photocopy or digital scan of the letter before posting.

Step-by-step guide to cancelling your Imprimis subscription

Follow these sequential steps to cancel with evidence and protect your refund entitlement.

Step 1: gather your account information

1. Log into your Imprimis online account and locate your subscription reference number, account number, and current plan details
   • Check your most recent invoice or billing statement for this information if your account is no longer accessible
   • Note the date your current billing cycle ends so you can specify an effective cancellation date
2. Write down the primary postal address listed on your account or invoice
3. Determine whether you are cancelling a digital coaching programme or a physical mail-order subscription, as refund timelines may differ

Step 2: prepare your cancellation letter

1. Draft a formal letter on plain paper (or use a template from Tocancel) that includes:
   • Your full name and current address
   • Your Imprimis account number and subscription reference
   • The date of your letter
   • A clear statement: "I hereby cancel my subscription effective immediately"
   • Your signature
2. Keep the letter brief and factual; do not include complaints or lengthy explanations at this stage
3. Make a photocopy or PDF scan of the completed letter before you post it

Step 3: send your cancellation by registered post

1. Take your signed letter to an Australia Post office or authorised postal agent
2. Request Australia Post Registered Mail or Express Post with tracking and delivery confirmation
3. Keep your receipt and tracking number for your records
4. Send to the address you identified in Step 1, marked "Attention: Customer Service" or "Subscriptions Department"

Step 4: monitor delivery and request written confirmation

1. Track your letter via Australia Post's online tracking tool using the receipt number
2. Allow 2-3 business days for delivery after the letter is marked "delivered"
3. After delivery, contact Imprimis via email (if available) or phone to confirm receipt of your cancellation letter and request written confirmation of the cancellation and any refund
4. Document the date and name of the person you spoke to if you contact them by phone

Step 5: follow up and escalate if necessary

1. If you do not hear back within 5 business days of delivery, send a follow-up email or letter referencing your original cancellation and the tracking number
2. If Imprimis refuses to cancel or delays beyond 10 business days, Tocancel recommends you lodge a formal complaint with the ACCC, citing Australian Consumer Law and the date of your original cancellation request

Refunds and how long they take

Your refund entitlement and timeline depend on when you cancel and whether the service met its promises.

Refund eligibility within the 14-day cooling-off period

If you cancel within 14 calendar days of entering the contract, you are entitled to a full refund minus any reasonable costs incurred by Imprimis (such as postage for physical goods already dispatched). Imprimis must process this refund within 30 days of receiving your cancellation request.

If you have not yet received any physical books or content, you should receive 100% of fees paid. If physical goods have been delivered, Imprimis may deduct reasonable postage and handling costs, but this deduction cannot exceed what was actually spent.

Refund eligibility after the 14-day window

After the cooling-off period, your refund depends on whether Imprimis breached its Consumer Guarantees. For example, if digital coaching content was not delivered as described, or if your mail-order books arrived damaged, you have grounds for a refund or credit. If you are cancelling simply because you changed your mind after 14 days, Imprimis may not be obliged to refund fees for the current billing period, but it must cancel future charges immediately.

Tocancel advises you to reference the specific breach (if any) in your cancellation letter so the company understands your legal basis for claiming a refund.

Processing timeline and payment method

Once Imprimis processes your refund, the timeline depends on your payment method. Refunds to credit cards typically appear within 5-10 business days. Refunds to bank accounts via direct transfer may take 3-5 business days. If you do not see the refund within 14 days of Imprimis confirming the cancellation, contact your bank or card issuer to verify the payment has not been delayed in transit.

What happens after you cancel

Cancellation does not end immediately; you need to verify that charges stop and future deliveries cease.

Stopping recurring charges

After your cancellation is processed, Imprimis should cease all future billing on the date you specified (or immediately, if you requested it). Monitor your bank or credit card statement for the next 2-3 billing cycles to confirm no further charges appear. If a charge appears after your cancellation has been confirmed in writing, contact your bank immediately and dispute it as an unauthorised transaction.

Returning physical goods

If Imprimis sent you physical books or materials after your cancellation request, you are not obliged to pay for them or return them at your own cost. However, some subscription agreements may require you to refuse delivery or arrange a return. Check any confirmation email from Imprimis to see whether return instructions are included. If return costs are specified, Imprimis should cover them as part of your cancellation settlement.

Cancelling digital access

If you were subscribed to digital coaching programmes, Imprimis should revoke your access to online content once your cancellation is processed. If your access remains active after 5 business days, log in and check whether you can still download or view materials. If so, contact Imprimis and request immediate suspension of your account. Tocancel recommends you take a screenshot of your login page as evidence if you need to escalate to the ACCC.

Pricing breakdown and refund scenarios

Understanding what you paid helps you calculate your refund entitlement.

Common mistakes to avoid when cancelling

Cancelling can feel stressful, and rushing increases the risk of mistakes that delay your refund or leave you still paying.

Mistake 1: cancelling via email or phone only

Many consumers try to cancel by email or phone call, only to learn weeks later that Imprimis never actioned their request. Without a written, posted letter with tracking, you have no proof of cancellation, and the company can claim it never received your request. Always use registered post and keep your tracking number and photocopy of the letter.

Mistake 2: failing to include your account number

If your letter does not reference your account or subscription number, Imprimis may delay processing because staff cannot identify which subscription to cancel. Include this detail prominently in your letter so there is no room for confusion or excuses.

Mistake 3: assuming the subscription stops automatically after you request a refund

Requesting a refund and cancelling the subscription are two separate actions. Always explicitly state in your letter that you are cancelling the subscription. If you only ask for a refund, the company may issue a one-time credit but continue billing you monthly.

Mistake 4: not following up within 5 business days

If you do not hear back from Imprimis within a week of your letter being delivered, many consumers assume silence means approval. In reality, silence often means the request has been forgotten or deliberately ignored. Follow up in writing immediately and reference your original cancellation letter and tracking number. Tocancel advises you to escalate to the ACCC if Imprimis does not respond within 10 business days.

Mistake 5: deleting emails or throwing away receipts

Keep all correspondence with Imprimis, including your original sign-up confirmation, invoices, tracking receipts, and any replies from customer service. If a dispute reaches the ACCC, these documents are your evidence that you acted in good faith and the company breached its obligations.

Checklist before and after cancelling

Use this checklist to ensure you have taken every step correctly.

Before you send your cancellation letter

• You have located your Imprimis account number and subscription reference
• You have identified the postal address for Imprimis from your invoice or account page
• You have written a formal letter including your name, account number, date, and clear cancellation statement
• You have made a photocopy or PDF scan of the letter
• You have noted the date you wish the cancellation to take effect

After you send your cancellation letter

• You have tracked your registered post and confirmed delivery to Imprimis
• You have stored your tracking number and photocopied letter in a safe place
• You have waited 2-3 business days after delivery before following up
• You have contacted Imprimis to request written confirmation of the cancellation
• You are monitoring your bank statement for charges in the next 2-3 billing cycles
• You have checked that your digital access (if applicable) has been revoked
• If you have not received confirmation within 10 days, you have prepared a complaint for the ACCC with dates, tracking numbers, and copies of all correspondence

What to do if Imprimis refuses to cancel

If Imprimis denies your cancellation request or claims your letter was not received, do not accept this response without evidence.

Requesting evidence of non-receipt

If Imprimis says it did not receive your letter, ask the company in writing to confirm the date they state they did not receive it. This creates a record of their claim. If you sent your letter by registered post, you have proof of delivery from Australia Post. This evidence contradicts any claim that the letter was not received.

Lodging a complaint with the ACCC

If Imprimis continues to refuse cancellation after you have submitted a written request via registered post, you can lodge a formal complaint with the Australian Competition and Consumer Commission. Visit accc.gov.au and use their online complaint form. Include your tracking number, photocopy of your letter, and a timeline of all contact attempts. The ACCC will investigate whether Imprimis has breached Australian Consumer Law.

Tocancel recommends you lodge this complaint within 2 weeks of your cancellation letter being delivered, while evidence is fresh. The ACCC has the power to compel Imprimis to refund your money and may pursue penalties if the company's conduct is deliberate or repeated.

Disputing charges with your bank

If Imprimis continues to charge your card after you have sent a written cancellation request, contact your bank or credit card provider and dispute each charge as unauthorised. Explain to the bank that you sent a formal cancellation on a specific date (provide the date) and that Imprimis is ignoring it. Your bank can reverse charges and block future transactions from Imprimis while the dispute is resolved.

Why cancel Imprimis and when to keep your subscription

Cancelling is right for you if the service no longer meets your needs or if charges are unexpected. Keeping your subscription makes sense only if you genuinely value the content and charges are transparent.

Getting help and next steps

Cancelling a subscription should be straightforward, and Australian Consumer Law ensures you have strong protections throughout the process.

Contact details for Imprimis and regulators

Send your written cancellation letter to the primary postal address listed on your Imprimis invoice or account page. If you cannot locate this address, check your initial sign-up confirmation email or contact Imprimis's customer service phone line to request the correct cancellation postal address before sending your letter.

If you need to escalate your complaint, contact the Australian Competition and Consumer Commission at accc.gov.au or call 1300 302 502. The ACCC handles breaches of Australian Consumer Law and will investigate whether Imprimis has unlawfully withheld refunds or ignored cancellation requests.

Using tocancel to guide your cancellation

Tocancel provides step-by-step cancellation guides for hundreds of Australian subscriptions and memberships. If you are cancelling multiple services, Tocancel can help you document each cancellation, track refunds, and escalate disputes to the ACCC if necessary. Tocancel has helped thousands of consumers cancel unfair subscriptions and recover their money by following the correct legal process.

Your right to cancel is guaranteed by Australian Consumer Law. You do not need permission from Imprimis to exit. Follow the registered post method outlined above, keep all evidence, and do not accept delays or refusals without documented justification.

Summary and your path forward

Cancelling Imprimis requires a formal written request sent by registered post to ensure you have proof of your cancellation. Include your account number, a clear cancellation statement, and your signature. Track your letter, follow up within 5 business days, and escalate to the ACCC if Imprimis does not respond within 10 days. Your refund entitlement depends on whether you are within the 14-day cooling-off period or whether the service breached Consumer Guarantees. Tocancel recommends you keep all correspondence and tracking numbers so you have evidence if you need to lodge a formal complaint.

Australian Consumer Law is on your side. Do not accept delay, refusal, or silence from Imprimis. Tocancel is here to remind you that thousands of consumers have successfully cancelled their subscriptions by following this process. You can do the same-document your cancellation today, and take back control of your money.