Cancel Kim Kardashian App: Step-by-Step Guide

How to cancel the Kim Kardashian App subscription and recover your money in australia

Why you should cancel and what the Kim Kardashian App actually is

The Kim Kardashian App refers primarily to Kim Kardashian: Hollywood, a mobile lifestyle simulation game that operated on a tiered VIP subscription model and in-app currency purchases. Glu Mobile (now part of Electronic Arts) developed the app and operated it for over a decade before permanently shutting down the service on 8 April 2024.

Here is what matters to you: if you were charged for an active subscription when the service closed, or if you continue to see charges months later, you hold consumer rights under Australian law. Tocancel exists to help you understand those rights and take confident action to recover your money.

The subscription model explained

The Kim Kardashian App operated on a freemium structure. The base game was free, but players could purchase optional VIP subscriptions (Bronze, Silver, or Gold) that renewed monthly and delivered recurring rewards, exclusive cosmetics, and gameplay advantages. Many users also purchased in-app currency bundles separately from their subscription tier.

The critical point: Glu Mobile disabled all in-app purchases weeks before the official shutdown date, and the app vanished from the Apple App Store and Google Play Store. After 8 April 2024, the game servers stopped functioning entirely, meaning no player could access the game, use purchased items, or activate any remaining subscription.

Why cancellation and refund claims remain valid now

Even though the service ended in 2026, many Australian players report ongoing phantom charges or disputed transactions from before the shutdown. If you held an active subscription when the service closed, or if you are discovering unauthorised charges months later, cancellation and refund claims remain entirely valid under Australian Consumer Law. Tocancel guides consumers through recovery in exactly these situations, and your case is stronger than you may think.

Your consumer rights and what australian law says about this

Your legal position is straightforward once you understand the framework that protects you.

What australian consumer law guarantees you

Under the Australian Consumer Law (ACL), which sits within the Competition and Consumer Act 2010, you have an automatic right to services that are of acceptable quality, safe, and fit for purpose. When Glu Mobile shut down the Kim Kardashian App on 8 April 2024, the service became completely unavailable. This represents a fundamental breach of consumer guarantees.

If you held an active subscription at the time of shutdown, you paid for a service that was no longer deliverable. The company cannot keep your money for a product that no longer exists. If you purchased in-app currency or cosmetics with real money and lost access to those purchases, you are entitled to compensation or a refund.

Your right to cancel and claim a refund

You have the right to cancel any subscription that is no longer functioning. You also have the right to request a refund for charges applied after the service became unavailable. The ACCC (Australian Competition and Consumer Commission) enforces consumer rights across Australia, and you can escalate complaints to them if the company refuses your claim.

Tocancel recommends documenting every charge you can locate, as this evidence strengthens your refund claim significantly.

Timeframes for refund claims

Under Australian Consumer Law, you generally have six years to claim a refund for services that fail to meet consumer guarantees. Since the Kim Kardashian App was shut down in April 2024, you remain well within the legal window to pursue a claim. However, Tocancel advises acting sooner rather than later, because transaction records become harder to verify over time.

Your position is secure in law, and delay does not weaken your claim-but speed strengthens your evidence trail.

Kim Kardashian App subscription plans and what you likely paid

Understanding your subscription tier and pricing history helps you build a precise refund claim.

The prices shown reflect historical listings and approximate conversions using mid-market exchange rates at the time of service closure. Your actual charges in AUD may differ depending on your device, payment method, and whether your credit card provider or mobile carrier applied additional fees or currency conversion surcharges.

How to cancel your Kim Kardashian App subscription

Cancellation steps depend on where the subscription was purchased and whether you still have access to your account.

Step 1: check your payment method and locate the charge

Your first action is to find the original charge or charges on your bank or credit card statement.

1. Log into your bank or credit card provider's app or website
2. Search your transaction history for charges from Glu Mobile, Electronic Arts (EA), Apple, Google, or your mobile carrier (if you subscribed via a phone bill)
3. Screenshot or export every transaction related to the Kim Kardashian App, noting the date, amount in AUD, and merchant name
4. Check whether charges continued after April 2024; if so, these are the strongest grounds for a refund claim

This documentation is your evidence, and Tocancel strongly recommends keeping copies in a secure location before you proceed.

Step 2: attempt to cancel through your payment platform

Your cancellation path depends on where the charge originated.

• If you subscribed via Apple App Store: Open the Apple ID settings on your iPhone or iPad, tap your name, select Subscriptions, locate the Kim Kardashian App (if it still appears), and tap Cancel Subscription. If the app no longer appears, note this-it proves the service is unavailable, strengthening your refund claim.
• If you subscribed via Google Play Store: Open Google Play on an Android device or browser, go to your account menu, select Subscriptions, find the Kim Kardashian App, and tap Cancel. Again, if the subscription no longer appears, this confirms the service is no longer active.
• If you subscribed via a mobile carrier (Telstra, Vodafone, Optus, or similar): Contact your carrier's customer service directly and request cancellation of the Kim Kardashian App subscription. Provide your account number and the charge dates you located in Step 1.
• If you subscribed directly through a credit card on file within the app: The app is no longer functional, so direct cancellation is impossible. Move immediately to Step 3.

Screenshot the cancellation confirmation if you receive one, or note the date and time you attempted to cancel.

Step 3: contact electronic arts (EA) or glu mobile support

Since Electronic Arts acquired Glu Mobile, EA now manages all residual subscription and refund requests related to the Kim Kardashian App.

1. Visit Electronic Arts' support website at support.ea.com
2. Select "Contact us" and choose the Glu Mobile or Kim Kardashian: Hollywood category if available
3. Draft a clear email stating: (a) your account email address, (b) the subscription tier and dates you were charged, (c) the total amount you paid in AUD, (d) that the service is no longer available as of 8 April 2024, and (e) your refund request based on breach of consumer guarantees
4. Attach screenshots of every charge and any cancellation attempts you made in Steps 1 and 2
5. Request a written response within 14 days, and ask for confirmation that your subscription is cancelled and your refund is processed

Tocancel advises sending this email via registered post or requiring a read receipt, so you have proof of delivery.

Step 4: if the company does not respond, escalate to the ACCC

If EA or Glu Mobile does not respond within 30 days, or if they refuse your claim, you have the right to lodge a formal complaint with the Australian Competition and Consumer Commission (ACCC).

1. Visit the ACCC's consumer complaint portal at accc.gov.au
2. Provide your name, contact details, account email, and a summary of all charges and your refund request
3. Attach all documentation: bank statements, screenshots of cancellation attempts, copies of your emails to EA, and a timeline of events
4. Include a clear statement that you have requested a refund under Australian Consumer Law and the company has not responded adequately
5. The ACCC will contact the company on your behalf and may investigate if a pattern of complaints emerges

The ACCC's involvement carries weight, and most companies respond more promptly once a regulator is involved.

Common mistakes to avoid when cancelling

Many consumers accidentally weaken their position by making avoidable errors-and this is frustrating because your claim is strong if you follow the right process.

Mistake 1: failing to document charges before you contact support

If you contact the company without screenshots or a clear list of charges, they may claim they have no record of your subscription or may dispute the amounts. Always gather your evidence first. Once you have your bank statements and screenshots saved, you are in a much stronger position to negotiate.

Mistake 2: not mentioning australian consumer law in your refund request

Companies respond differently when they know you understand your legal rights. Always reference the Australian Consumer Law and state clearly that the service is no longer available, which makes it unfit for purpose. This signals that you are serious and know the law. Tocancel recommends using phrases like "I am entitled to a refund under the Australian Consumer Law because the service no longer exists as of 8 April 2024."

Mistake 3: accepting a partial refund or store credit as a final settlement

If EA or Glu Mobile offers you store credit, a discount on another EA product, or a partial refund, do not accept it immediately. You are entitled to a full refund in Australian dollars to your original payment method. Store credit for a company whose main app you no longer want is not compensation. Politely decline and reiterate your request for a full refund.

Mistake 4: not keeping records of your cancellation attempts

If you cancel via Apple or Google but are still charged months later, you need proof that you attempted to cancel. Take screenshots of every cancellation screen, confirmation email, or support conversation. These prove good faith and show that the company failed to honour your cancellation request.

Document everything as you go; do not rely on memory or incomplete notes.

What happens after you cancel

Cancellation and refund processing follow clear timelines, and knowing what to expect prevents unnecessary worry.

Immediate steps after cancellation

Once you submit your cancellation request to Apple, Google, or EA, your subscription should stop immediately. You will not be charged again on the renewal date. However, the money you already paid is not automatically refunded; you must request it separately.

Refund processing timeline

If you cancel via Apple App Store or Google Play Store, these platforms typically process refunds within 5 to 10 business days. If you requested a refund directly from EA or your mobile carrier, allow 14 to 30 days for processing. Some banks take an additional 3 to 5 business days to credit the refund to your account after the company processes it.

Check your bank account 30 days after you submit your refund request. If the refund has not arrived, contact the company or your bank for an update.

What refund amount you should expect

You are entitled to a refund for the full subscription cost you paid for any period after the service became unavailable. If you were charged after 8 April 2024, those charges should be refunded in full. If you were also charged for in-app currency or cosmetics and lost access to those purchases, request a refund for those amounts as well. Tocancel recommends requesting the total sum of all charges related to the app, not just the most recent month.

Refund disputes and second attempts

If your refund request is rejected or ignored, you have the right to dispute the charge with your bank or credit card provider. This process is called a "chargeback" (for credit cards) or a "reversal" (for debit cards). Your bank will contact the company on your behalf and typically side with you if you provide evidence of cancellation and non-service. This usually takes 30 to 60 days but is effective.

Tocancel advises contacting your bank directly if the company does not refund you within 30 days of your request.

Checklist: what to do before, during, and after cancellation

Use this checklist to ensure you complete every step and protect your claim.

Completing this checklist protects your legal position and creates an audit trail that supports your refund claim.

How to contact support and escalation contacts

Knowing exactly where to send your cancellation and refund request saves time and ensures your message reaches the right team.

Electronic arts (EA) support

Electronic Arts inherited all Glu Mobile subscriptions and support obligations when it acquired the company. You can reach EA support through the following channels:

• Support website: support.ea.com. Navigate to Glu Mobile or Kim Kardashian: Hollywood category if available, or select "Contact us"
• Email support: Submit your cancellation and refund request via the support portal; EA typically responds within 14 days
• Live chat: Some EA support pages offer live chat, though availability varies
• Postal address: Electronic Arts Inc., 209 Redwood Shores Parkway, Redwood City, CA 94065, USA. Include "Attn: Billing Support" and your full account details

ACCC complaint escalation

If EA does not respond or refuses your claim, escalate to the Australian Competition and Consumer Commission:

• ACCC consumer complaint portal: accc.gov.au. Lodge your formal complaint here with all documentation
• ACCC contact: 1300 302 502 (Monday to Friday, 9am to 5pm AEST)
• Postal address: Australian Competition and Consumer Commission, 23 Marcus Clarke Street, Canberra ACT 2601, Australia

The ACCC is your strongest enforcement lever if the company refuses to refund you directly.

Your payment provider's dispute process

If all else fails, contact your bank or credit card provider and ask to dispute the charge. They will guide you through the chargeback or reversal process.

Why tocancel can help you take action

You now understand your rights and the exact steps to cancel the Kim Kardashian App subscription and claim your refund. This is not a complex process-it is a straightforward application of consumer law, and you are entitled to your money back.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover charges from companies that failed to deliver. The Kim Kardashian App case is clear-cut: the service shut down on 8 April 2024, the company can no longer deliver it, and you are entitled to a refund under Australian Consumer Law. Your documentation is strong, your timeline is within the legal window, and the ACCC will support your claim if the company refuses.

Start by gathering your bank statements and screenshots today. Send your cancellation and refund request to EA within the next week. If they do not respond within 30 days, contact the ACCC. Tocancel recommends taking action now, while your transaction records are fresh and your memory of the charges is clear. You have the law on your side-now take the steps to enforce it.