Cancel Luxe Plus: Step-by-Step Guide

How to cancel your Luxe Plus membership and stop recurring charges

What Luxe Plus is and why you might want to leave

Luxe Plus is a paid loyalty membership that combines partner discounts with automatic entry into regular prize draws. You join one of three tiered monthly plans, accumulate giveaway entries each month, and gain access to a network of partner discounts across retail, dining and lifestyle brands. The service positions itself as a luxury rewards club with frequent draws and ongoing savings for members.

The pricing structure is straightforward: you choose between the Stylist tier at A$9.99 per month, the Designer tier at A$29.99 per month, or the Couture tier at A$49.99 per month. Each plan renews automatically via direct debit until you cancel. If you joined expecting more value than you received, or if the prize draws no longer appeal to you, cancellation is your next step.

Common reasons to cancel Luxe Plus

Members cancel for several reasons: the partner network does not match their spending habits, prize draws feel infrequent or underwhelming, or the monthly cost no longer justifies the perceived benefit. Others cancel because they do not use the portal regularly or because they signed up on impulse and want to test simpler budgeting. Whatever your reason, you deserve a straightforward cancellation process, and Tocancel is here to guide you through it.

Why timing matters for your cancellation

Luxe Plus bills in advance each month. When you cancel, the company stops future debits but you retain access until the end of your paid billing period. This means if you cancel mid-cycle, you still have access to your membership for the remaining days you have already paid for. Knowing this timeline helps you plan when to cancel and avoid surprise charges.

Your consumer rights when cancelling Luxe Plus in australia

Australian Consumer Law gives you automatic protections that no company can take away, and these rights are your strongest tool when dealing with cancellation disputes or unwanted charges.

What the australian consumer law guarantees you

The Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) requires that services are provided with due care and skill, are fit for purpose, and match any claims made about them. If Luxe Plus fails to deliver the prize draws, discounts, or access promised in their marketing, you have a legal right to a refund or cancellation remedy. The law also gives you a 14-day statutory cooling-off period for most online purchases, though this may not apply if you initiated the subscription yourself rather than responding to unsolicited marketing.

Your legal position: if Luxe Plus breaches these guarantees, you can demand a refund or compensation. The company cannot force you to accept a credit note or extended access as your only remedy.

When you can demand a refund under consumer law

You can request a refund if the service has a major failure such as the prize draws stopping without notice, the partner discount network collapsing, or persistent login issues that prevent you accessing your account. A major failure means the service is substantially unfit for its purpose. You do not need to accept a credit note or continued access; you can ask for money back.

Additionally, if Luxe Plus continues charging after you cancelled, that is an unlawful charge and the Australian Competition and Consumer Commission (ACCC) may help you recover those funds. This is especially important if the company ignores your cancellation email or processes your cancellation late.

How to escalate if Luxe Plus refuses to cooperate

If Luxe Plus does not stop your payments or ignores your cancellation request, contact the Australian Competition and Consumer Commission (ACCC) on 1300 135 556 or visit scamwatch.gov.au. You can also lodge a complaint with the ACCC about misleading or deceptive conduct, which they take seriously.

For billing disputes or continued charges after cancellation, contact your bank or credit card issuer and request a chargeback or reversal. Most banks will support you if you can show you sent a clear cancellation request and the company ignored it. Tocancel recommends keeping copies of all cancellation emails and confirmation messages as proof of your request.

How to cancel your Luxe Plus membership

Cancellation is straightforward because Luxe Plus uses email as its single cancellation method. Follow these steps carefully to ensure your cancellation is processed without delay.

Step-by-step cancellation via email

1. Open your email client and compose a new message to [email protected]
   • Use your email address associated with your Luxe Plus account
   • Include your full name and the email address on your account
2. In the subject line, write "Luxe Plus membership cancellation request"
   • Clear subject lines help the support team locate your request quickly
   • This also creates a searchable record for you
3. In the email body, include the following information:
   • Your full name as it appears on your account
   • The email address linked to your Luxe Plus membership
   • Your membership tier (Stylist, Designer, or Couture)
   • A clear statement: "I request to cancel my Luxe Plus membership effective immediately"
4. Send the email and wait for a confirmation response
   • The company should confirm receipt within 1-2 business days
   • They will confirm the cancellation is processed and when your access ends
   • Save this confirmation email for your records
5. Check your bank or credit card statement the following month
   • Verify that no Luxe Plus charge appears
   • If a charge does appear, contact your bank immediately

Send your cancellation email to [email protected] and keep the confirmation message they send you as proof of your request.

What to do if support does not respond

If you do not receive a cancellation confirmation within 5 business days, send a follow-up email marked "URGENT" with the same information. Reference your original email date in the follow-up. If the company still does not respond after 7 days total, contact your bank and ask them to stop the direct debit payment from your account while you lodge a complaint with the ACCC.

Document every interaction: take screenshots of your emails, note the dates and times you sent them, and record any responses you receive. Tocancel advises keeping this documentation for at least 12 months in case you need to dispute a charge or lodge a formal complaint.

What happens after you cancel Luxe Plus

Understanding what occurs after your cancellation email is sent helps you avoid confusion and catch problems early.

Your access and billing after cancellation

Once Luxe Plus confirms your cancellation, they stop processing future direct debit payments immediately. However, you retain portal access until the end of your current paid billing period. This means if you cancel on the 15th of a month and your billing date is the 1st, you keep your account active until the last day of that month.

After your access period ends, you lose the ability to log in, view discounts, or enter prize draws. Your giveaway entry balance does not transfer or convert to credit. Plan your cancellation timing so you make use of any remaining benefits before your account closes.

What you need to check after cancellation

One month after your cancellation confirmation, review your bank or credit card statement carefully. Look for any Luxe Plus charges under variations of the name, such as "LMCT PLUS LUXE" or similar billing descriptors. If a charge appears, contact your bank immediately and reference your cancellation email as proof of your request.

Tocancel recommends setting a phone reminder for 30 days after cancellation so you remember to check your statement. This small step catches billing errors before they compound over multiple months.

Refunds and what you are entitled to receive

Luxe Plus does not provide refunds upon cancellation of ongoing subscriptions, according to their standard policy. However, Australian Consumer Law creates important exceptions to this rule.

When Luxe Plus must refund you

You are entitled to a refund in the following situations:

• The company continues to charge you after you cancelled and sent a clear cancellation request
• The service has a major failure (prize draws stop, discounts disappear, account access fails)
• The company misrepresented the benefits or frequency of draws when you signed up
• You joined within 14 days and the company did not provide clear cancellation terms at the point of sale

In each case, you can request a refund in writing by emailing [email protected] and referencing the Australian Consumer Law guarantee. Be specific: explain what went wrong, when you discovered it, and what resolution you expect.

How to request a refund if the company breached its obligations

Send a refund request email to [email protected] with the subject line "Consumer Law refund request: Luxe Plus." Include your cancellation confirmation, evidence of the service failure or billing error, and a statement such as: "Under the Australian Consumer Law, I am requesting a refund of A$[amount] because [reason]. Please process this refund within 14 days."

Give the company 14 days to respond. If they refuse or do not reply, escalate to the ACCC or lodge a complaint with your state's Office of Fair Trading. Tocancel has helped thousands of consumers recover unwanted charges by documenting their requests and escalating through official channels when companies refused.

Common cancellation mistakes and how to avoid them

Cancelling a membership feels stressful, and it is easy to make errors that delay the process or leave you vulnerable to continued charges.

Mistake 1: not saving your cancellation confirmation

Many people delete their cancellation confirmation email after receiving it. This is a costly error if the company later claims it never received your request or processed your cancellation late. Screenshot or save the full email thread, including headers that show the date and time, and store it in a dedicated folder on your computer or in cloud storage. You may need this proof months later if a dispute arises.

Mistake 2: cancelling through the portal instead of by email

Luxe Plus does not offer an in-account cancellation button. If you see a "cancel" option in the portal, it may only flag your account for review rather than actually cancel it. Always use the official email address ([email protected]) and send a clear written request. This creates a documented trail that Tocancel strongly recommends for all subscription cancellations.

Mistake 3: not checking your statement after cancellation

Even after you receive a cancellation confirmation, billing errors happen. Luxe Plus may process your cancellation late, or a system glitch may cause a double charge. You are responsible for verifying that charges stop, so check your statement every month for 3 months after cancellation. If you spot an error, contact your bank within 60 days to dispute the charge.

Mistake 4: assuming no response means cancellation

If you do not hear back from [email protected] within 5 business days, do not assume your cancellation went through. Send a follow-up email or contact your bank to stop the direct debit. Silence from the company is not confirmation; only an explicit confirmation email counts as proof of cancellation.

Cancellation checklist for Luxe Plus

Use this checklist to ensure you have completed every cancellation step correctly.

What to do if Luxe Plus ignores your cancellation

If the company continues to charge you after a clear cancellation request, you have strong legal remedies under Australian Consumer Law.

Step 1: contact your bank or credit card provider

Call your bank and explain that you cancelled a subscription but the company continued charging you. Provide your cancellation confirmation email date. Your bank can reverse the unauthorised charges (called a chargeback or dispute) and stop future debits from going through. This typically takes 5-10 business days.

Step 2: lodge a formal complaint with the ACCC

Visit scamwatch.gov.au or call 1300 135 556 to report continued billing after cancellation. The ACCC takes these complaints seriously and may investigate the company if multiple complaints are received. Your complaint creates an official record that strengthens your case if you need to pursue legal action.

Step 3: request a refund through tocancel's escalation process

Tocancel recommends sending a final written request to [email protected] with the subject "Final refund demand under Australian Consumer Law." Reference your original cancellation email, the unwanted charges, and the ACCC complaint number. Request a full refund within 7 days or you will pursue the matter through small claims tribunal.

Many companies respond to this formal tone because they know it signals you are serious and have documented your request. If they still refuse, contact your local small claims tribunal (called the Magistrates Court or District Court depending on your state) and file a claim for the full amount of unwanted charges plus costs.

Comparing membership tiers before you leave

If you are cancelling because one tier feels too expensive, consider downgrading to a lower-cost option instead of leaving completely.

If cost is your main concern, email [email protected] and ask if you can downgrade to the Stylist tier (A$9.99 per month) before you cancel. This preserves your membership, keeps your account history, and costs less than half the Designer tier. However, if you want to leave entirely, Tocancel supports your decision and will help you execute a clean cancellation.

Final steps and contact information

You now have everything you need to cancel your Luxe Plus membership confidently and legally.

Your next action

Compose your cancellation email to [email protected] today. Include your name, account email, membership tier, and a clear statement requesting cancellation. Send it from the email address linked to your account, take a screenshot of the sent message, and wait for their confirmation response. Do not delay this step; the sooner you send it, the sooner your charges stop.

Contact details for Luxe Plus support

Email: [email protected]

Use this address for all cancellation, refund, and account inquiries. Always use email rather than phone or social media, because email creates a documented record that protects you.

If you need escalation support

Australian Competition and Consumer Commission (ACCC): 1300 135 556 or scamwatch.gov.au

Your state Office of Fair Trading (search online for "[your state] Office of Fair Trading" to find contact details)

Your bank or credit card issuer (for chargebacks and billing disputes)

Tocancel has guided thousands of Australian consumers through subscription cancellations just like yours. Whether you need help drafting your cancellation email, understanding your refund rights, or escalating a dispute, Tocancel is here to empower you. Visit tocancel.com for more cancellation guides and consumer-rights resources tailored to Australian law. Your membership should serve you, not the other way around, and Tocancel believes you deserve the clarity and control to make that happen.