Cancel My Fast 800: Step-by-Step Guide

How to cancel My Fast 800 and stop unwanted charges

What is My Fast 800 and why you might want to cancel

My Fast 800 is a digital weight-loss programme operated by Healthlab Online Limited. It delivers intermittent fasting guidance, Mediterranean-style meal plans, weekly exercise routines and educational content through a mobile app. You gain access to recipes, progress trackers, community forums and coaching videos as part of your membership.

The service runs on a two-tier model: a one-off 12-week structured programme (around A$199) followed by optional ongoing membership at approximately A$22 per month. The membership renews automatically at the end of each billing cycle unless you actively cancel, and this auto-renewal catches many Australian users off guard with unexpected charges.

If you joined My Fast 800 and now find yourself paying for a service you no longer use, or if surprise renewals have frustrated you, Tocancel is here to guide you through cancellation step by step. We understand the confusion around auto-renewing subscriptions, and we'll help you avoid the common traps that delay refunds and keep charges rolling.

Common reasons people cancel My Fast 800

Our research at Tocancel shows that cancellations typically happen for these reasons: the programme didn't deliver the results you expected, recurring charges surprised you, life circumstances changed and fitness became less of a priority, or you found a competing app that suits you better. Some users also complete the 12-week programme and decide they don't want to pay for ongoing membership.

Your reason for leaving doesn't matter legally - you have the right to cancel any subscription service under Australian law, and we'll show you how.

Who operates My Fast 800 and where to contact them

Healthlab Online Limited, trading as The Fast 800, is the company responsible for your subscription. They are based at 9 Thorney Leys Park, Witney, Oxfordshire, OX28 4GE, United Kingdom. For cancellation requests, you will contact them via email at [email protected] or by post to their registered office address. Keep this information handy because you will need it when you lodge your cancellation.

Your consumer rights under australian consumer law

Australian Consumer Law (ACL) protects you when you buy services, including digital subscriptions like My Fast 800. Even though Healthlab Online is UK-based, they must comply with ACL if they supply services to Australian consumers.

Key rights that protect your cancellation

Under the ACL, you have the right to cancel digital services within certain timeframes, particularly if the company failed to clearly disclose auto-renewal terms at the point of sale. The Australian Competition and Consumer Commission (ACCC) has strict rules about subscription traps: companies must obtain your express consent to auto-renew, inform you clearly of the cancellation process, and make cancellation as easy as the sign-up.

If Healthlab Online made it harder to cancel than to subscribe, or if they buried auto-renewal terms in fine print, you may have grounds for a refund under ACL. The ACCC also protects consumers who received services that were not of acceptable quality or did not match the description you were given. Your legal position is strong: you are not locked in forever, and cancellation is your right.

What the ACCC can do if My Fast 800 refuses to help

If you cancel My Fast 800 but they refuse to process your request or deny a refund you believe you are entitled to, the Australian Competition and Consumer Commission is your escalation point. You can lodge a complaint with the ACCC at accc.gov.au, and they investigate breaches of consumer law. Many subscription companies comply quickly once the ACCC contacts them because the penalties for ignoring Australian Consumer Law are substantial.

Document everything: your cancellation request email, dates of unwanted charges, copies of your account statements, and any responses (or lack thereof) from Healthlab Online. This evidence matters when you escalate to the ACCC.

How much does My Fast 800 cost and what you pay for

Understanding the pricing structure helps you plan your cancellation and any refund claim.

Check your account or most recent receipt to see which plan you signed up for. If you see charges coming out monthly, you are on the ongoing membership tier and need to cancel the recurring payment to stop future charges.

How to cancel My Fast 800 in three clear steps

Tocancel has helped thousands of Australian consumers cancel subscriptions successfully. Follow these steps to cancel My Fast 800 with confidence and create a paper trail that protects your refund claim.

Step 1: gather your account details

Before you contact Healthlab Online, collect the following information:

• Your full name as it appears on your account
• The email address linked to your My Fast 800 profile
• Your account ID or member number (check your app or confirmation emails)
• The date you joined
• Your most recent billing date and amount charged
• Any payment method confirmation or receipt showing the charge

Having this information ready makes your request clear and reduces the chance that Healthlab Online claims they cannot find your account.

Step 2: send your cancellation request in writing

Email is your best method because it creates a timestamped record of your cancellation request. Write a brief, clear email to [email protected] with the following details:

1. State your full name and the email address on your account
2. Include your account ID or member number
3. Write clearly: "I request immediate cancellation of my My Fast 800 subscription effective today. Please confirm cancellation of all auto-renewal charges."
4. Add your phone number so they can contact you if needed
5. Keep the email short and formal. Do not include complaints or lengthy explanations; focus on the cancellation request only
6. Send the email and save a copy for your records

If you do not receive a response within 5 business days, send a follow-up email referencing your first message and requesting written confirmation of cancellation.

Step 3: verify cancellation and monitor your account

Once you receive confirmation that your subscription is cancelled, take these steps:

1. Check your My Fast 800 account to confirm your membership status shows as cancelled or inactive
2. Monitor your bank statement or credit card for the next 30 days to ensure no further charges appear
3. If a charge appears after your cancellation request, screenshot it immediately and note the date
4. Save all confirmation emails from Healthlab Online in a dedicated folder

If charges continue after you have cancelled, you have grounds to dispute the charge with your bank and lodge a complaint with the ACCC.

Refunds and what you can claim back

Your right to a refund depends on when you cancelled and the grounds on which you are claiming.

If you cancelled within 14 days of purchase

Australian Consumer Law generally allows you a 14-day cooling-off period for digital services if you have not started downloading or accessing the content significantly. If you signed up for My Fast 800 and changed your mind within 14 days, you can request a full refund. Submit your cancellation request and explicitly state: "I am exercising my statutory right to a refund under the 14-day consumer guarantee within the Australian Consumer Law."

If you cancelled after 14 days

You may still have grounds for a refund if Healthlab Online failed to clearly disclose auto-renewal terms before you paid, or if the service was not of acceptable quality or did not match the description you were given. Tocancel recommends you state your grounds clearly in your cancellation email: "I request cancellation and a refund because the auto-renewal terms were not clearly disclosed at the point of purchase" or "the service did not deliver the results described in the product information."

Pursuing a refund if the company refuses

If Healthlab Online refuses to refund you after cancellation, take these steps:

1. Lodge a dispute with your bank or credit card company within 90 days of the charge you want to dispute. Provide them with your cancellation email and their response (or silence)
2. File a complaint with the Australian Competition and Consumer Commission at accc.gov.au. Include your cancellation request, their response, and evidence of the unwanted charges
3. Contact the Australian Small Business Ombudsman if Healthlab Online continues to ignore your refund request

Most refunds are processed within 14 to 21 days once the company confirms your cancellation, though some banks may take longer to credit your account.

Common mistakes that delay your cancellation and refund

Cancelling a subscription can feel frustrating, especially when you are uncertain of your rights. These are the mistakes we see most often at Tocancel, and how to avoid them.

Mistake 1: cancelling through the app instead of contacting support directly

Many users assume they can cancel My Fast 800 by deleting the app or changing their password. Neither works. You must email Healthlab Online directly to cancel your subscription. Deleting the app only removes the software from your phone; your account remains active and charges continue. Always contact [email protected] in writing to ensure a proper cancellation record exists.

Mistake 2: not requesting written confirmation of cancellation

If Healthlab Online verbally confirms your cancellation or sends a vague response, follow up with an email: "Please send written confirmation that my account has been cancelled and all auto-renewal charges have been stopped, effective [date]." Without written confirmation, you have no proof if a charge later appears.

Mistake 3: assuming the 12-week programme cancels the monthly membership

If you signed up for the 12-week starter plan followed by optional ongoing membership, cancelling one does not cancel the other. You must explicitly request cancellation of both if you want to stop all charges. In your cancellation email, state clearly: "I cancel both the 12-week programme and the ongoing monthly membership, effective immediately."

Mistake 4: waiting too long to dispute a charge with your bank

Your bank has a time window (usually 90 days) to investigate a disputed charge. If you notice an unwanted charge, contact your bank immediately. Do not wait several months hoping Healthlab Online will issue a refund on their own.

Mistake 5: not keeping records

Save every email, receipt, bank statement entry and confirmation message related to your My Fast 800 subscription and cancellation. If your case reaches the ACCC or a dispute resolution process, these records are your evidence. Tocancel recommends creating a folder in your email or on your computer dedicated to subscription cancellations so you have everything in one place.

After cancellation: what happens next

Once you have cancelled My Fast 800, you may feel relieved, but the process is not quite finished. Here is what to expect in the days and weeks ahead.

Your app access and data

After cancellation, your access to the My Fast 800 app may stop immediately or after your current billing cycle ends, depending on how Healthlab Online processes the cancellation. Check your app a few days after cancellation to see if you can still log in. If you want to export any progress data, recipes or notes you saved, do so before your access ends. Once your membership is terminated, you may lose access to any content stored in your account.

Verification that charges have stopped

Set a reminder to check your bank statement one week after cancellation and then again two weeks later. If you see another charge from Healthlab Online or their payment processor after your cancellation date, contact your bank immediately to dispute it. Many chargebacks succeed because the consumer has evidence of a clear cancellation request.

If you want to rejoin later

Cancelling My Fast 800 does not prevent you from signing up again in the future. If you change your mind, you can re-download the app and purchase a new subscription. However, Tocancel recommends that you wait at least a few weeks to ensure you are certain before committing again, and read the terms and conditions carefully, especially the cancellation and auto-renewal clauses.

Cancellation checklist: tick off each step as you go

Use this checklist to stay organised and ensure you do not miss any important steps.

How to contact healthlab online limited to cancel

This is the official contact information for My Fast 800. Use these details to lodge your cancellation request.

Email cancellation request

Email: [email protected]

This is the primary method Tocancel recommends. Send your cancellation request via email so you have a timestamped record. Include your full name, account email, member ID and a clear statement that you request immediate cancellation of all subscriptions and auto-renewal charges.

Post your cancellation request

Postal address: Healthlab Online Limited, 9 Thorney Leys Park, Witney, Oxfordshire, OX28 4GE, United Kingdom

If you prefer to cancel by post, send a letter with your cancellation request and account details to this address. Use registered or tracked mail so you can confirm delivery. Allow 10 to 15 business days for a response.

Why email is better than post

Email provides instant proof of delivery and a clear timestamp showing when you submitted your cancellation request. Post can go missing, take weeks to process, and is harder to track. Tocancel recommends email as your first port of call, with post as a backup if email receives no response after 5 business days.

Summary: you have the right to cancel and we can help

My Fast 800 is a subscription service, and subscriptions are made to be cancelled. You do not have to justify why you are leaving, and you do not have to pay for access you no longer want. Australian Consumer Law is on your side, and the ACCC enforces strict rules against subscription traps and hidden auto-renewal charges.

The steps are straightforward: gather your account details, send a clear cancellation email to [email protected], verify that charges have stopped, and keep records of every communication. If Healthlab Online refuses to cancel or refunds your money, escalate to the ACCC at accc.gov.au and lodge a dispute with your bank.

Tocancel has helped thousands of Australian consumers cancel unwanted subscriptions and recover refunds. Whether you are cancelling because the programme did not work for you, charges surprised you, or you simply changed your mind, we support your right to leave. Visit Tocancel today to access cancellation templates, tracking tools and step-by-step guides for other subscription services. You are in control of your spending, and cancellation is your right.