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Cancel Marco Polo: The Right Way
Learn how to cancel your Marco Polo subscription easily and avoid auto-renewal charges. Rated 4.8/5. Start your cancellation process now!
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How to cancel Marco Polo and stop automatic renewal charges
What Marco Polo is and how billing works
Marco Polo is a video messaging app that lets you send and receive asynchronous video messages with friends and family across the globe. The service offers a free tier with basic messaging, plus paid subscription tiers called Marco Polo Plus that unlock playback speed controls, background listening, custom emojis and family sharing features. You can also add Unlimited Storage as a separate subscription if you want to preserve your video library indefinitely instead of videos expiring after one year.
Unlike services that bill you directly, Marco Polo processes all payments and subscriptions through your device's app store-either Apple App Store or Google Play. This means your charges, renewals and refunds all flow through the platform where you originally purchased, not directly from Marco Polo itself. Understanding this structure is the first step toward cancelling without surprises.
Marco Polo pricing in australia
Marco Polo offers three main paid subscription options in Australia, each set to auto-renew unless you actively cancel before your renewal date arrives.
| Subscription plan | Billing cycle | Australian price | Features included |
|---|---|---|---|
| Plus individual | Monthly or annual | A$9.99/month or A$79.99/year | Speed controls, background listening, custom emojis |
| Plus family (up to 6 people) | Monthly or annual | A$19.99/month or A$159.99/year | All individual features plus shared family account |
| Unlimited storage | Monthly or annual | A$7.99/month or A$47.99/year | Keep all videos permanently (normally expire after 1 year) |
How automatic renewal works
Your Marco Polo subscription renews automatically within 24 hours of your billing date unless you cancel beforehand. This means if you signed up on 15 January, your next charge hits around 15 February, then 15 March, and so on. Most users discover their renewal date only when they spot a charge on their bank or credit card statement.
To stay ahead of unwanted charges, find your exact renewal date now by checking your app store settings. On Apple devices, open Settings, tap your name, then select Subscriptions to view your Marco Polo renewal date. On Android devices, open Google Play, tap your profile picture, go to Payments and Subscriptions, then Subscriptions to locate the same information. Set a phone reminder for one week before that date so you have time to cancel if you choose to.
Frequently asked questions — Marco Polo
What is Marco Polo?
Marco Polo is a video messaging platform that allows users to send and receive asynchronous video messages. It offers a free tier and paid subscriptions with additional features.
How do Marco Polo subscriptions and billing work?
Subscriptions are sold through app stores, meaning payments and renewals are managed by Apple or Google. Understanding this is crucial to avoid surprises.
What are the pricing and plan options in Australia?
Marco Polo offers three main paid options in Australia, including individual and family plans, with auto-renewal unless cancelled before the renewal date.
How does auto-renewal work for Marco Polo?
Subscriptions renew automatically within 24 hours of the billing date unless cancelled beforehand. Setting a reminder can help manage this.
What are my consumer rights when cancelling Marco Polo in Australia?
Consumers have rights under Australian law, including the right to cancel subscriptions. If issues arise, you can escalate to the relevant consumer protection agency.
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