Cancel MotoGP: The Right Way

How to cancel your MotoGP VideoPass subscription in australia

Why you might want to cancel MotoGP VideoPass

MotoGP VideoPass is the official streaming service for motorcycle racing fans, but it's not always the right fit for your needs or budget. You might find yourself locked into a subscription that no longer serves your viewing habits, or you've discovered you can watch races through free-to-air broadcasts on Australian television instead.

Whether you signed up for a monthly pass, a season ticket, or a one-event view and now regret the purchase, you have the right to cancel. The process depends on where you bought it, when you purchased it, and how quickly you act. Tocancel helps Australian consumers navigate these exact situations every day, and we've learned that understanding your rights and the timing involved makes all the difference.

Common reasons australians cancel their MotoGP subscription

Australians report cancelling for several practical reasons: unexpected auto-renewal charges appearing without clear warning, buffering and playback issues during live races, inability to access content across all promised devices, or simply losing interest after purchasing a season pass. Others cancel because they discovered selected races air through free-to-air broadcasts on local Australian television.

Cost is another major factor. If you purchased through an app store and didn't fully understand the renewal terms, you might find yourself charged for another billing period before you had a chance to cancel. Tocancel has documented hundreds of cases where Australian consumers felt trapped by automatic renewal settings they didn't properly understand at purchase.

What you need to know before you cancel

MotoGP operates two separate cancellation pathways depending on whether you bought directly from MotoGP or through an app store like Apple App Store, Google Play, or other third-party platforms. Your cancellation method and refund eligibility depend entirely on which route you took.

Next, understand that refunds are not automatic after cancellation. MotoGP's refund policy is discretionary and time-limited: you generally have 14 days from purchase to request a refund, and only if you have not watched any live or on-demand content using your pass. After those 14 days, or if you've already used the service, your money is typically non-refundable.

MotoGP VideoPass pricing and subscription plans

Understanding what you paid for and when your billing cycle ends is essential before you cancel, because it directly affects whether you're entitled to a refund and when your access will stop.

MotoGP VideoPass subscription options and costs

Prices vary depending on whether you purchase directly from MotoGP.com or through a regional app store. Always check your invoice or confirmation email to confirm exactly what you paid and when the next billing date is scheduled.

Where your purchase location matters

If you bought your VideoPass directly from the MotoGP website, you deal directly with MotoGP's customer support team. If you purchased through an app store (Apple App Store, Google Play, or similar), you must cancel through that platform's settings, not through MotoGP. This is a critical distinction because each pathway has different cancellation procedures and refund timelines.

Direct purchases and app store purchases are handled by completely different systems, so you must use the correct cancellation method for where you bought it.

Your consumer rights and what they mean for you

As an Australian consumer, you are protected by the Australian Consumer Law (ACL), which is enforced by the Australian Competition and Consumer Commission (ACCC). Understanding these rights helps you take confident action when you decide to cancel.

What australian consumer law protects you

Under the ACL, you have the right to receive goods and services that are fit for purpose, of acceptable quality, and as described. If MotoGP fails to deliver the service as promised-such as persistent buffering, unavailable content, or access issues-you may be entitled to a refund, replacement, or compensation, even outside the standard 14-day window.

The ACL also protects you against unfair contract terms. If MotoGP's terms include clauses that are unfair, such as one-sided automatic renewals without clear opt-out instructions, the ACCC may deem these clauses unenforceable. This means you could potentially cancel and claim a refund even after the standard timeframe.

Your legal position is this: you have the right to cancel any subscription and request a refund if the service is faulty, misleading, or not fit for purpose. Automatic renewals must be made clear at purchase, and cancellation must be as easy as subscription was.

What to do if MotoGP refuses your cancellation or refund

If you cancel and MotoGP refuses to honour your request or denies your refund claim without valid reason, you can escalate your complaint to the ACCC. Document everything: your purchase confirmation, your cancellation request, and all correspondence with MotoGP's support team.

Contact the ACCC directly through their website (accc.gov.au) or via the ACCC Infocentre on 1300 302 502. The ACCC can investigate whether MotoGP has breached the Australian Consumer Law, and they have the power to take enforcement action if necessary.

How to cancel MotoGP VideoPass

Your cancellation process depends on where you made your purchase. Follow the steps that match your situation to stop your subscription immediately and protect yourself from unexpected charges.

Cancel if you purchased directly from MotoGP.com

Direct purchases from the MotoGP website are managed through your MotoGP account. This method gives you the most control and often the fastest response from customer support.

1. Log in to your MotoGP account at motogp.com using your email address and password
   • If you've forgotten your password, click "Forgot password" and follow the reset instructions
2. Navigate to your account settings and select "Subscriptions" or "Billing"
   • Look for a section labelled "Active Subscriptions" or "My VideoPass"
3. Find your MotoGP VideoPass subscription and click "Cancel subscription" or "Manage subscription"
   • MotoGP may ask why you're cancelling; you can select a reason or skip this step
4. Confirm your cancellation by clicking the final "Confirm cancellation" button
   • Save or screenshot the confirmation page as proof
5. Check your email for a cancellation confirmation message from MotoGP within 24 hours
   • This email serves as your receipt and proof of cancellation
6. If you don't receive confirmation within 24 hours, contact MotoGP support immediately at [email protected] with your order number
   • Include a brief description of your cancellation attempt and when you made it

Your subscription will stop at the end of your current billing period. You retain access until that date, unless you purchased within the 14-day refund window and qualify for a full refund (see "How to request a refund" below).

Cancel if you purchased through apple app store

If you signed up for MotoGP VideoPass via the Apple App Store on an iPhone, iPad, or Mac, you must cancel through your Apple account settings, not through the MotoGP app or website.

1. Open the App Store on your Apple device (iPhone, iPad, or Mac)
   • On iPhone or iPad: tap the profile icon in the top right corner
   • On Mac: open the App Store app and select "App Store" in the menu bar, then click "Account Settings"
2. Tap "Subscriptions" to view all your active app store subscriptions
   • You will see a list of all services you're subscribed to through Apple
3. Find and tap "MotoGP VideoPass" in the subscription list
   • If you see multiple subscriptions, ensure you're selecting the MotoGP one
4. Tap "Cancel Subscription" or "Edit Subscription"
   • You may see a confirmation prompt asking if you want to keep the subscription; select "Confirm Cancellation"
5. Save a screenshot of the cancellation screen as proof of the action
   • Apple will send you a confirmation email within minutes
6. Verify the confirmation email from Apple arrives in your inbox within 5 minutes
   • If it doesn't arrive, check your spam folder or repeat the cancellation process

Your access will stop at the end of your current billing period. Apple handles all refund processing through their own system, so if you qualify for a refund, Apple will credit your payment method directly.

Cancel if you purchased through google play

If you signed up for MotoGP VideoPass through the Google Play Store on an Android device or via Google Play on the web, you cancel through your Google account.

1. Open Google Play on your Android device or visit play.google.com on a web browser
   • On Android: tap the profile icon at the top right, then "Manage your subscriptions"
   • On web: click your profile picture, select "Manage your subscriptions"
2. Locate "MotoGP VideoPass" in your list of active subscriptions
   • Scroll through the list if you have multiple active subscriptions
3. Tap or click "MotoGP VideoPass" to open the subscription details page
   • You will see your billing date, price, and cancellation options
4. Select "Cancel subscription" at the bottom of the screen
   • Google Play may offer you a retention discount; you can decline this and proceed with cancellation
5. Confirm your cancellation in the popup window that appears
   • Google will send an immediate confirmation via email
6. Check your Gmail inbox for a confirmation email from Google Play within 2 minutes
   • If you don't receive it, log back into Google Play and verify the subscription no longer appears in your list

Your MotoGP VideoPass access will end at the conclusion of your current billing cycle. Google Play will process any refund eligibility through your Google account automatically.

How to request a refund after you cancel

Refunds are possible but time-limited and conditional. Act quickly if you believe you're entitled to your money back.

Understand your refund eligibility window

You have exactly 14 calendar days from your purchase date to request a refund. This window is non-negotiable under MotoGP's standard terms. Importantly, you qualify for a refund only if you have not accessed any live or on-demand content during those 14 days. Even viewing a single minute of a race or highlight disqualifies you from a refund, so check this carefully before submitting your request.

If you're within the 14-day window and haven't used the service, you're in a strong position to claim your money back.

How to submit your refund request

The refund process differs based on where you purchased your subscription.

1. If you purchased directly from MotoGP.com:
   • Email [email protected] with the subject line "Refund request - VideoPass subscription"
   • Include your order number, purchase date, email address, and the reason for your request
   • Attach a screenshot of your purchase confirmation from your email
   • State clearly that you have not accessed any content and request a full refund within the 14-day window
   • Expect a response within 5-7 business days
2. If you purchased through Apple App Store:
   • MotoGP does not process Apple refunds directly; Apple handles all refund requests
   • Log into appleid.apple.com and navigate to your Purchase History
   • Find the MotoGP VideoPass charge and click "Report a Problem"
   • Select "I'd like a refund for this purchase" and provide a brief reason (e.g., "didn't use the service")
   • Apple reviews your request within 24-48 hours; refunds are credited to your original payment method
3. If you purchased through Google Play:
   • Google Play processes refunds automatically if you cancel within 48 hours of purchase
   • After 48 hours, log into play.google.com and navigate to "Order history"
   • Find the MotoGP VideoPass charge and click "Report a problem"
   • Select "I'd like a refund" and explain you haven't accessed the service
   • Google reviews your request within 24 hours; refunds are credited to your Google account balance or original payment method

If your refund is refused after you've made a legitimate claim within the 14-day unused window, escalate the matter to Tocancel or contact the ACCC, as the company may be in breach of Australian Consumer Law.

What happens after you cancel

Cancellation doesn't mean immediate access loss. Understand what to expect after you submit your cancellation request so you're not caught by surprise.

Your access timeline after cancellation

After you cancel your MotoGP VideoPass subscription, your access continues until the end of your current billing period. This means if you cancel mid-month but your next billing date is the 15th, you can still watch races and on-demand content until the 15th. After that date, your access is revoked and the app will show a message asking you to resubscribe.

This grace period is intentional and consumer-friendly. It ensures you're not immediately cut off when you cancel. However, it also means you won't be charged again if you cancel before your next billing date arrives.

Prevent accidental re-subscription

After your current billing period ends, MotoGP will not automatically charge you again if you've cancelled successfully. However, tech glitches or user error can occasionally lead to unexpected charges. Protect yourself by checking your bank or credit card statement 5 days after your billing cycle ends to confirm no additional charge appears.

If you see an unexpected charge after cancellation, contact your bank immediately to report the transaction as unauthorized. Your bank can reverse the charge and start a dispute on your behalf.

Tocancel recommends setting a phone reminder for 5 days after your final billing date so you remember to check your statement.

Common mistakes when cancelling MotoGP VideoPass

Cancellation can feel stressful, especially if you're frustrated with the service. These are the most common errors we see that delay cancellations or cost Australians money they could have recovered.

Mistake 1: cancelling in the wrong place

The most frequent error is trying to cancel through the MotoGP website if you purchased via an app store, or vice versa. If you bought through Apple App Store but log into your MotoGP account and click "Cancel," nothing happens because the two systems aren't linked. You must cancel where you purchased.

Double-check your original purchase confirmation email to identify which platform you used, then follow that specific cancellation path.

Mistake 2: not documenting your cancellation

Screenshots and confirmation emails are your proof that you cancelled. If a dispute arises later-for example, if MotoGP charges you again after cancellation-you need evidence that you took action. Save every confirmation page, screenshot, and email for at least 12 months after cancellation.

Tocancel advises creating a folder on your device specifically for subscription cancellation receipts and confirmations.

Mistake 3: requesting a refund after the 14-day window closes

The 14-day refund window is firm. Once it expires, refund requests are almost always denied. If you know you want a refund, submit your request immediately-don't wait. If you're unsure whether you qualify, contact support within the window to ask, even if you decide to keep the subscription.

Your best protection is to treat the 14-day window as a hard deadline and act before it passes.

Mistake 4: accessing content if you want a refund

Watching even one race, one highlight package, or one replay disqualifies you from a refund. If you're thinking about requesting your money back, don't log into the app or use your pass. View it only if you're sure you want to keep the subscription.

Think of the 14-day refund window as a "no-touch" period if a refund is your goal.

Mistake 5: not following up if you don't receive confirmation

If you cancel and don't receive a confirmation email within 24 hours (direct purchase) or 5 minutes (app stores), your cancellation may not have gone through. Don't assume silence means success. Log back into your account and verify the subscription no longer appears in your active list. If it does, repeat the cancellation process or contact support immediately.

Proactive follow-up prevents surprise charges and ensures your cancellation actually sticks.

Checking your cancellation status and next steps

Once you've submitted your cancellation, you need to verify it was actually processed. Here's how to confirm your subscription is truly cancelled and what to do if something goes wrong.

How to verify your cancellation worked

Log back into your MotoGP account (if direct purchase) or your app store account (if purchased via Apple or Google) and check your subscriptions list. Your MotoGP VideoPass should no longer appear, or it should show a "Cancelled" status with an end date. If it still shows as "Active," your cancellation didn't process and you need to try again immediately.

For direct purchases, you can also reply to your cancellation confirmation email and ask MotoGP to confirm the cancellation is final. This creates a paper trail if a dispute later arises.

What to do if your cancellation didn't go through

If you followed the cancellation steps but your subscription still shows as active, try these troubleshooting actions:

1. Clear your browser cache and cookies, then log in again to check your subscription status
   • Outdated cached data sometimes shows stale information
2. If you used an app (Apple, Google), uninstall and reinstall the app, then check subscriptions again
   • A fresh app install often syncs the latest account status
3. Wait 24 hours if the cancellation was recent; system updates can lag
   • Check again after one full business day
4. Contact customer support directly if the subscription still shows as active after 24 hours
   • Use the correct contact method based on where you purchased

If customer support doesn't resolve your issue within 5 business days, escalate your complaint to the ACCC or reach out to Tocancel for guidance on next steps.

Comparison: keeping versus cancelling MotoGP VideoPass

Before you finalize your cancellation, run through this quick checklist to ensure you're making the decision that's best for your situation.

If more than two boxes on the right side apply to your situation, cancellation is the right choice for you.

Contact details and where to escalate complaints

If you encounter resistance or need to escalate your cancellation or refund request, use these official contact channels to ensure your complaint is recorded and investigated.

MotoGP customer support

For direct purchases from MotoGP.com, contact their support team at [email protected]. Include your order number, purchase date, and a clear description of your issue. Expect a response within 5-7 business days. If you purchased through an app store, support requests go to that platform's customer service, not MotoGP directly.

Australian competition and consumer commission (ACCC)

If MotoGP refuses to honour your cancellation or refund without valid reason, lodge a complaint with the ACCC at accc.gov.au or call the ACCC Infocentre on 1300 302 502 (Monday to Friday, 9 am to 5 pm Australian Eastern Time). The ACCC investigates whether companies breach the Australian Consumer Law and can take enforcement action if necessary.

Provide the ACCC with copies of your purchase confirmation, cancellation request, and all correspondence with MotoGP. The more documentation you provide, the stronger your case.

Apple app store or google play support

If you purchased through an app store and encounter issues with your cancellation or refund, contact Apple Support (support.apple.com) or Google Play Support (support.google.com/googleplay). Both platforms have dedicated teams to handle subscription disputes and can force refunds if MotoGP is non-compliant.

Your final summary and next step

Cancelling your MotoGP VideoPass subscription is straightforward if you follow the correct process for where you purchased it. Identify your purchase location, log into the right account (MotoGP, Apple, or Google), select the cancellation option, and confirm. Save your confirmation email or screenshot as proof. If you're within 14 days and haven't watched any content, request a refund immediately. Check your bank statement 5 days after your final billing date to ensure no unexpected charge appears.

You have consumer rights under Australian law that protect you from unfair auto-renewal practices and faulty services. If MotoGP refuses to cancel or denies a valid refund claim, don't accept it-escalate to the ACCC, which has the power to investigate and take action on your behalf.

Tocancel has helped thousands of Australian consumers cancel unwanted subscriptions and recover money they thought was lost. Whether your issue is a technical problem, unexpected charges, or simply a change of mind, you have options. Take action today by following the cancellation steps that match your situation. If you encounter resistance, Tocancel and the ACCC are here to back you up. Your money is yours to keep-make sure you reclaim it.