Cancel Media Temple: Your Step-by-Step Guide

How to cancel Media Temple in canada and protect your hosting data

What is Media Temple and why canadian customers cancel

Media Temple was once a trusted web hosting provider known for managed hosting, virtual private servers (VPS) and dedicated server solutions. However, Media Temple was acquired by GoDaddy and the brand has been fully retired. Today, any Media Temple account you hold is managed directly through GoDaddy's systems, which means your cancellation, billing and account management all follow GoDaddy's current policies instead of Media Temple's original terms.

As a Canadian consumer, you have the right to cancel any service you no longer need. You might be considering cancellation because your hosting costs have increased at renewal, you've migrated to a different provider, your website no longer needs managed hosting, or you're consolidating services with another company. Whatever your reason, Tocancel is here to walk you through the process step by step so you don't lose data, miss refund windows or face surprise charges after cancellation.

Common reasons canadian customers cancel Media Temple

Canadian customers cancel Media Temple accounts for several practical reasons: pricing increases after the first renewal cycle, the need for more scalable infrastructure, migration to cheaper shared hosting alternatives, or switching to modern platforms like Shopify or WordPress.com that bundle hosting. Others cancel because they no longer run the website or business that the hosting was supporting, or they've found competitors with better customer service or faster performance.

Why you should cancel carefully

Unlike many hosting providers, Media Temple historically required phone cancellations and did not accept fax or email requests. While GoDaddy now manages these accounts, the cancellation process may still involve phone contact, especially if your account is flagged as a legacy Media Temple service. Data loss happens immediately or nearly immediately after cancellation, so backing up everything before you act is non-negotiable. Tocancel recommends treating the backup step as your first action, before you contact the company at all.

Media Temple pricing in canada

Understanding your current plan and monthly cost helps you decide whether cancellation or a downgrade makes more sense for your budget.

If you're on an annual plan, you may be eligible for a refund if you cancel within the first 30 days. Monthly plans have a tighter refund window of just 48 hours. Keep this timeline in mind as you plan your cancellation.

Your consumer rights when cancelling Media Temple

Canadian consumer protection law is your strongest lever when dealing with cancellations and refunds.

What canadian consumer law says about cancellation

Under the Consumer Protection Act (federal and provincial versions in every Canadian province), you have the right to cancel most contracts within a cooling-off period, typically 14 calendar days from the date you receive your purchase confirmation or the service begins. For online purchases, this period is generally non-negotiable, and the company cannot charge you for cancelling within this window except for non-refundable service fees you explicitly agreed to in writing.

Your legal position is clear: if you cancel within 14 days of your Media Temple service start date, you are entitled to a full refund minus any service already delivered, unless you signed a separate agreement accepting non-refundable charges. If Media Temple (now managed through GoDaddy) refuses to refund you within this window, you can file a complaint with your provincial consumer protection authority or the Competition Bureau of Canada.

Escalation if Media Temple refuses to cancel

If Media Temple or GoDaddy refuses to process your cancellation or hold your refund beyond 30 days without justification, you have the right to escalate. Contact your provincial consumer protection office (for example, Consumer Protection BC, Ontario's Consumer Protection Office, or Protections du consommateur Quebec) and file a formal complaint. These agencies investigate unfair business practices and can force refunds or penalties. Tocancel recommends keeping all email correspondence and payment receipts as evidence.

The strongest protection you have is written proof of your cancellation request and the date you submitted it. Phone calls alone are not enough; always follow up with an email confirmation.

How to cancel your Media Temple account

Cancellation happens in three clear phases: preparation, the actual cancellation request, and confirmation that your service is off and your data is secure.

Step-by-step cancellation process

1. Back up everything before you contact Media Temple
   • Download all website files via SFTP or your hosting control panel using a tool like FileZilla or Cyberduck
   • Export your databases (usually MySQL) through your cPanel or control panel admin section
   • Download email accounts and messages if you use Media Temple email hosting
   • Export any custom configurations or SSL certificates
   • Save a copy of your DNS records in case you need them for another provider
2. Log in to your Media Temple or GoDaddy account
   • Go to your account dashboard and locate your billing or services section
   • Identify your current plan name, renewal date and total amount owed
   • Note your contract start date to determine if you're within a refund window
3. Contact Media Temple's cancellation desk by phone
   • Call GoDaddy's customer support line at 1-844-203-5253 (available 24/7 for Canada)
   • Request to speak with the cancellation or retention department
   • Clearly state: "I want to cancel my Media Temple hosting account effective immediately"
   • Ask for confirmation that you're within a refund window and request a written cancellation confirmation
   • Write down the agent's name, phone extension, date and time of the call
4. Follow up your phone call with a written cancellation email
   • Send an email to GoDaddy's support address (found on their contact page) within 24 hours of your phone call
   • Reference your account number, the phone call date and the agent's name
   • State: "I am requesting cancellation of my Media Temple account [account number] effective immediately, as discussed on [date] with [agent name]"
   • Request written confirmation and a refund timeline in the reply
   • Keep a copy of this email for your records
5. Verify cancellation within 7 business days
   • Log back into your account and confirm the service is no longer active
   • Check that you have not been charged after your cancellation date
   • Monitor your credit card or bank account for any post-cancellation charges
   • If you don't see a refund within 5-10 business days, contact GoDaddy support again with your cancellation confirmation number

The most critical step is the written follow-up email: this creates a paper trail that protects you if a dispute arises later. Tocancel always recommends having documented proof of your cancellation request, not just a phone conversation.

Cancellation by mail (if phone is not possible)

Media Temple's legacy terms specify that mailed cancellation requests should be sent via registered mail with return receipt (proof of delivery) to ensure the company receives your request. However, GoDaddy now manages these accounts and prefers phone or online cancellation. If you must cancel by mail, Tocancel recommends sending your request to GoDaddy's corporate address (available on their contact page) with clear subject line "Cancellation Request: Media Temple Account" and your account number. Send it registered mail and keep the tracking number and return receipt as proof of delivery.

Refund timelines and what to expect

Knowing when your money should return helps you catch delays early and escalate if needed.

Refund eligibility windows

If you cancel your Media Temple account within 30 days of purchase on an annual plan, you are eligible for a full refund under the Consumer Protection Act and GoDaddy's own policy. For monthly plans, the window is much tighter at just 48 hours. If you cancel after these windows, you may not receive a refund, though you can request a credit toward future services or a prorated refund if you're within the first billing cycle.

How long refunds take

Once you submit your cancellation, GoDaddy typically processes the refund within 5 to 10 business days. The refund appears as a credit to your original payment method (credit card or bank account). If your cancellation date falls after your next renewal date, you will not be refunded for the upcoming billing period, so cancel well before renewal if you want to avoid the next charge.

If you don't see your refund within 10 business days after cancellation confirmation, Tocancel recommends sending a follow-up email to GoDaddy support with your cancellation confirmation number and requesting a refund status update. Ask for a specific date when the refund will appear and get a response in writing.

What to do after you cancel Media Temple

Cancellation doesn't end when the service stops: you need to move your domain and verify everything is transferred safely.

Manage your domain after cancellation

If your domain name was registered through Media Temple or GoDaddy, it will not be automatically deleted after your hosting cancellation. Your domain registration and your hosting service are separate products. You must either renew your domain with another registrar or let it expire naturally. If you want to keep your domain, update your DNS records to point to your new hosting provider before your Media Temple hosting shuts down, so your website stays live during the transition.

Update your email forwarding

If you used a Media Temple email address for business or personal accounts, create a forwarding rule or migrate that email to a new provider before your account fully deactivates. Many online services (banking, social media, professional accounts) are tied to your email address. Updating your email on file with those services before cancellation prevents you from getting locked out later.

Check for recurring charges

After cancellation, watch your credit card or bank account for at least 60 days to catch any surprise charges. Occasionally, hosting companies process refunds slowly or fail to cancel add-ons (like SSL certificates, backup services or security plugins) that are billed separately. If you see a charge after your cancellation confirmation date, contact GoDaddy immediately and reference your cancellation confirmation number. Tocancel has helped thousands of consumers catch and reverse these hidden post-cancellation charges by monitoring their statements carefully.

Common mistakes to avoid when cancelling

Cancellation can feel stressful, but most problems are avoidable with a little planning and caution.

Mistake 1: cancelling without backing up your data first

Once your Media Temple hosting account is cancelled, your website files, databases and email are deleted permanently. You cannot recover them after the service shuts down. Always download everything to your personal computer or external hard drive before you submit your cancellation request. This is the most common regret we hear from customers who cancel in haste.

Mistake 2: cancelling via fax or email when the company requires phone

Media Temple's legacy policy stated that cancellations must be submitted by phone to the cancellation desk and are not accepted by fax or email alone. While GoDaddy now manages these accounts and offers multiple contact methods, relying only on fax or email can lead to delays or denials. Always make a phone call first, then follow up with a written email confirmation. This gives you two touch points and proof of your intent to cancel.

Mistake 3: ignoring your renewal date

If you don't cancel before your annual renewal date passes, you will be charged for another year of service. Set a calendar reminder for 7 days before your renewal date and submit your cancellation request immediately. If you miss this window and are charged anyway, contact GoDaddy within 14 days and request a refund under the Consumer Protection Act cooling-off period.

Mistake 4: not keeping cancellation confirmation

If you cannot show proof that you requested cancellation on a specific date, the company can claim your account lapsed naturally or that you didn't properly cancel. Always save your cancellation confirmation email, cancellation confirmation number and any phone call notes with the agent's name and date. These documents protect you if a dispute arises later.

When to cancel versus when to downgrade

Cancellation is not always the best option; sometimes a downgrade saves you money and keeps your website live.

A downgrade costs less than cancellation and migration combined, and keeps your website online. Contact GoDaddy to discuss downgrade options before you decide to cancel completely.

Consumer reviews and real cancellation experiences

Many Canadian customers report that Media Temple (now GoDaddy) cancellations are straightforward if you follow the phone-first process, but delays happen when customers try to cancel via email alone.

Common feedback: "I called and was done in 10 minutes, but I had to follow up with an email to get my refund processed." Another customer noted: "Cancelling was easy, but they didn't warn me that my renewal charge went through the day before I called. I had to request a refund for that billing cycle separately." These experiences show that timing and written confirmation are critical.

Tocancel recommends reading recent reviews on Trustpilot and the Better Business Bureau Canada before you cancel, to understand current wait times and customer service responsiveness. This helps you set realistic expectations for how long the process will take.

Contact information for Media Temple cancellation

Since Media Temple is now managed through GoDaddy, all cancellations go through GoDaddy's support team. Here is how to reach them:

Phone (Canada, 24/7): 1-844-203-5253

Online support: Visit GoDaddy.com and navigate to "Contact Us" or your account dashboard

Cancellation by mail (if absolutely necessary): Send registered mail with return receipt to GoDaddy's corporate office address listed on their contact page, marking it clearly "Cancellation Request: Media Temple Account [Your Account Number]"

Provincial consumer complaint (if GoDaddy refuses to cancel or refund):

• Consumer Protection BC: consumerprotectionbc.ca
• Ontario Consumer Protection Office: ontario.ca/consumerprotection
• Protection du consommateur Quebec: protectionconsommateur.qc.ca
• Competition Bureau of Canada: competition.ca

Keep all correspondence with GoDaddy and your cancellation confirmation for at least one year, even after your account closes. This protects you if disputed charges appear later.

Final steps: make your cancellation decision with confidence

You now have all the information you need to cancel Media Temple safely and on your terms. Review the steps above, back up your data first, make your phone call to GoDaddy, follow up with an email, and verify cancellation within a week. If you're within 30 days of your purchase date on an annual plan or 48 hours on a monthly plan, you are protected by the Consumer Protection Act and entitled to a full refund.

If GoDaddy delays your cancellation or refuses your refund without cause, file a complaint with your provincial consumer protection office. You have the law on your side, and these agencies take action against companies that ignore cancellation requests.

Tocancel has helped thousands of consumers cancel hosting, subscriptions and other services safely, recover forgotten refunds and avoid surprise charges. Whether you're moving to a new host, downsizing your online presence or simply cutting costs, Tocancel provides the step-by-step guidance and consumer rights context you need to act with confidence. Visit tocancel.com to explore cancellation guides for other services, or return here if you have questions about your Media Temple cancellation process.