Cancel Udemy: The Right Way

How to cancel your Udemy subscription in canada and claim your refund

Why you might cancel Udemy and what you should know first

Udemy is an online learning platform offering thousands of video courses in software development, business, design, and personal growth. You can buy individual courses for lifetime access or subscribe to a monthly or annual membership plan. Your subscription method-whether you signed up through Udemy.com, the Apple App Store, or Google Play-determines exactly how you cancel and what refunds you can claim.

At Tocancel, we understand that cancelling Udemy can feel confusing because the process depends entirely on where you purchased. If you subscribed through the web, you cancel directly with Udemy. If you went through Apple or Google, you must cancel through those platforms instead. This guide walks you through every scenario so you cancel correctly on your first attempt and avoid unwanted charges.

When to cancel your Udemy subscription

You might cancel because the course catalogue no longer matches your goals, you prefer purchasing individual courses instead of paying monthly fees, or you have finished your learning objectives. Most Udemy subscriptions are non-refundable after purchase, so timing your cancellation before your next billing cycle is essential. Your cancellation deadline is typically 24 hours before your billing date, so check your account now to avoid unexpected charges.

Why your purchase method shapes your entire cancellation experience

Web purchases route through Udemy's systems directly. Apple App Store subscriptions are managed entirely by Apple, not Udemy. Google Play subscriptions belong to Google, not Udemy. Attempting to cancel in the wrong place wastes your time and leaves your subscription active and charging. Tocancel helps you identify the correct cancellation path so you succeed immediately.

Udemy pricing and subscription plans explained

Udemy offers several subscription tiers plus individual course purchases, each with different prices and refund rules.

How to cancel your Udemy subscription based on where you bought it

Your cancellation steps depend entirely on which platform processed your purchase or subscription.

Cancel Udemy through the web at udemy.com

Web-based subscriptions are the simplest to cancel because you manage them directly through your Udemy account with full control over your access and refund timeline.

1. Sign in to your Udemy account at Udemy.com using your email address and password.
   • If you forgot your password, click "Forgot your password?" on the login page and follow the email reset instructions.
2. Click your profile icon in the top right corner of the page.
   • A dropdown menu will appear with account options.
3. Select "Account" from the dropdown menu.
   • You will be taken to your account settings page.
4. Look for "Subscriptions" in the left sidebar menu (you may need to scroll down to find it).
   • If the sidebar is collapsed, click the menu icon (three horizontal lines) to expand it first.
5. Click on "Subscriptions" to view all your active and past subscriptions.
   • Your current subscription will be listed under "Active subscriptions" or "Current plans".
6. Locate your active subscription and click "Manage subscription" or the three-dot menu icon beside it.
   • A menu of options will appear.
7. Select "Cancel subscription" from the menu.
   • Udemy will ask you to confirm your cancellation reason (optional but helpful for their feedback).
8. Review the final confirmation screen, which will state that your access continues until the end of your current billing period.
   • After this date, you will lose access to all courses under your subscription.
9. Click "Confirm cancellation" or "Yes, cancel my subscription" to finalize.
   • You will receive an email confirmation within minutes.

Your subscription access will remain active until the end of your current billing cycle. After that date, you can no longer view subscription content, though courses you purchased individually remain accessible forever.

Cancel Udemy through the apple app store (iOS)

If you subscribed to Udemy through the Apple App Store on iPhone or iPad, Apple manages your subscription, not Udemy. You must cancel through Apple's own subscription system.

1. Open the Apple App Store app on your iPhone or iPad.
   • Tap the App Store icon at the bottom of your screen.
2. Tap your profile icon in the top right corner (your photo or initials).
   • A menu will appear with account options.
3. Select "Subscriptions" from the menu.
   • You will see all your active and expired subscriptions.
4. Find "Udemy" in your active subscriptions list and tap it.
   • Your Udemy subscription details will open.
5. Tap "Cancel Subscription" or "Manage" (the button text may vary by iOS version).
   • Apple will ask you to confirm that you want to cancel.
6. Confirm your cancellation by tapping "Confirm" or "Yes, cancel".
   • You will receive an email confirmation from Apple within moments.

Your subscription access continues until the end of your current Apple billing period. After that, the App Store will not charge you again.

Cancel Udemy through google play (Android)

If you subscribed to Udemy via the Google Play Store on an Android device, Google handles your subscription management. You cancel through Google Play, not through Udemy.

1. Open the Google Play Store app on your Android device.
   • Tap the Play Store icon on your home screen or app drawer.
2. Tap your profile icon in the top right corner.
   • A dropdown menu will appear.
3. Select "Manage subscriptions" or "Subscriptions" from the menu.
   • You will see all your active Google Play subscriptions.
4. Tap "Udemy" in the list of subscriptions.
   • Your subscription details page will open.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google Play will ask why you are cancelling (optional feedback).
6. Confirm your cancellation by tapping "Cancel subscription" again.
   • You will receive a confirmation email from Google Play.

Your access to Udemy subscription content continues through the end of your current Google Play billing cycle. Google will not charge you after cancellation is confirmed.

Understanding refunds and your cancellation timeline

Refunds depend on when you purchased and whether your subscription or course qualifies under Udemy's refund policy and Canadian consumer protection law.

Refund eligibility for subscriptions

Most recurring Udemy subscriptions are non-refundable once you have been charged. However, if you cancel before your next billing date, you will not be charged again. This means your money is effectively "saved" by cancelling in time. Your cancellation deadline is usually 24 hours before your next billing date, so check your account immediately to avoid an unexpected charge.

Refund eligibility for individual courses

Individual courses purchased on Udemy are refundable within 30 days of purchase if you have not consumed significant course content. "Significant consumption" typically means you have watched less than 30 minutes of video lessons. If you meet this condition, you can request a refund directly through your Udemy account or by contacting Udemy support.

How to request a refund for an individual course

1. Sign in to your Udemy account at Udemy.com.
2. Click your profile icon and select "Account".
3. Choose "Learning" or "Purchases" from the left menu.
4. Find the course you wish to refund and click the three-dot menu beside it.
5. Select "Request refund".
6. Confirm your refund request on the final screen.
7. Udemy will process your refund within 5 to 10 business days. You will receive an email confirmation.

If Udemy denies your refund request, your next step is to contact Tocancel for guidance on filing a consumer complaint.

Your consumer rights in canada under the consumer protection act

Your legal position is clear: Canadian consumer protection law gives you specific rights when cancelling digital services and subscriptions.

What canadian law guarantees you

Under the Consumer Protection Act in Canada (which varies slightly by province but follows the same principles), you have the right to cancel a subscription before the automatic renewal date. Businesses must make cancellation as easy as the original purchase method. This means if you subscribed online, you must be able to cancel online without calling a phone number or paying a fee. Udemy complies with this requirement through its web, Apple, and Google cancellation systems.

Additionally, if a business charges you after you have cancelled, you can dispute the charge with your bank or credit card company. The relevant authority in Canada is the Competition Bureau (federal level) and your provincial consumer protection regulator. At Tocancel, we empower you to understand that these agencies exist to enforce your rights if Udemy refuses to honor a cancellation.

Your right to dispute unauthorized charges

If Udemy charges you after you have cancelled your subscription, you can file a chargeback dispute with your credit card issuer or bank. Provide your bank with proof of cancellation (your confirmation email from Udemy, Apple, or Google). Your bank will typically refund you within 30 to 60 days. You also have the right to file a complaint with your provincial consumer protection office or the Competition Bureau if Udemy refuses to process a legitimate cancellation.

Common mistakes that delay or prevent your cancellation

Cancelling can feel stressful when you are unsure of the right steps, but understanding these mistakes will help you avoid them.

Cancelling in the wrong place

Many people sign up through one platform but attempt to cancel through another. For example, you might try to cancel through Udemy.com when you actually subscribed through Apple. This leaves your subscription active and charges continuing. Always verify where you originally subscribed before you start cancelling. Check your email receipt or your billing statement to confirm whether the charge came from Udemy, Apple, or Google.

Confusing course purchases with subscriptions

Individual course purchases and subscriptions have different cancellation and refund rules. A course you bought for $20 is not a subscription and cannot be "cancelled"-it is yours forever. However, if you bought it within the last 30 days and have not used it significantly, you can request a refund. Do not confuse the two, or you may spend time trying to cancel something that is not a subscription.

Missing your cancellation deadline

Your subscription renews automatically on your billing date. If you miss the 24-hour cancellation window before that date, you will be charged again. Mark your billing date on your calendar now and plan to cancel 2 days before to avoid this mistake. Check your Udemy account under "Subscriptions" to see your exact renewal date.

Not confirming cancellation in writing

Always save your cancellation confirmation email. If Udemy later claims you never cancelled, this email is your proof. Screenshot or print your confirmation screen as a backup. At Tocancel, we recommend keeping this documentation for at least 6 months.

What happens after you cancel your Udemy subscription

Knowing what to expect after cancellation reduces stress and helps you plan your learning path forward.

Your access during and after the cancellation period

You retain full access to all subscription courses and materials until the end of your current billing cycle. After your subscription expires, you immediately lose access to all subscription content-you cannot watch videos, download resources, or access discussion forums. Any individual courses you purchased remain yours forever, even after subscription cancellation.

What to do with your downloaded course materials

If you downloaded course materials before cancelling, these files remain on your device and you can use them indefinitely. Some Udemy courses allow you to download videos and PDFs; check each course's download options before your access ends. If you forget to download materials, you will not be able to access them after cancellation, so plan ahead.

Reactivating your subscription

You can reactivate your Udemy subscription at any time by signing in to your account and selecting "Renew subscription" or by purchasing a new subscription. Udemy may offer you a discount code as an incentive to return. There is no penalty for cancelling and resubscribing later.

When to escalate your cancellation issue to a regulator

If Udemy refuses to cancel your subscription or continues charging after cancellation, you have recourse through Canada's consumer protection agencies.

If Udemy will not cancel your subscription

Document everything: save screenshots of your cancellation attempts, email addresses you contacted, and dates. If Udemy customer support ignores your requests, file a formal complaint with your provincial consumer protection office. In Ontario, this is the Government of Ontario's Consumer Protection office. In British Columbia, it is the Consumer Protection BC office. Each province has its own regulator. You can also file a complaint with the Competition Bureau at the federal level. Tocancel recommends filing with both your province and the federal agency for maximum impact.

If Udemy continues charging after cancellation

Contact your bank or credit card issuer immediately and request a chargeback. Explain that you cancelled the subscription and provide your cancellation confirmation email. Your bank will freeze the dispute and typically refund you within 30 to 60 days while investigating. In parallel, file a complaint with your provincial consumer protection regulator and the Competition Bureau. These agencies can fine Udemy if they find a pattern of unauthorized charges.

Checklist: ensure your Udemy cancellation is complete

Use this checklist to confirm that your cancellation was successful and protect yourself from unwanted charges.

Why tocancel is your partner in cancellation

Cancelling online services should be simple, but companies often make it deliberately difficult. Tocancel has helped thousands of consumers cancel Udemy subscriptions, understand their refund rights, and escalate disputes to regulators when necessary. We know the Consumer Protection Act, we speak the language of your rights, and we translate confusing terms into clear action steps.

If you have already cancelled but Udemy continues to charge you, or if Udemy refuses to process your cancellation, contact Tocancel for next steps. We connect you with the right regulator and help you document your case for maximum impact. Your subscription should work for you, not against you-and cancellation should be as easy as clicking a button. At Tocancel, we make sure it is.

Get help from tocancel today

Visit Tocancel.com to access guides for cancelling hundreds of services, understand your rights under Canadian consumer protection law, and file a complaint with regulators if a company refuses to let you go. Tocancel empowers you to take control of your subscriptions and your finances. You can cancel. And we will show you how.