Cancel Viveport: The Right Way to Reclaim Your Budget

How to cancel Viveport infinity and reclaim your VR entertainment budget

Understanding Viveport infinity and your cancellation rights

Viveport Infinity is HTC's subscription service that gives you access to a rotating library of virtual reality games and experiences for a monthly or annual fee. As a Canadian subscriber, you pay between $10.99 and $16.99 CAD per month depending on your plan choice. Your right to cancel this subscription is protected under Canada's consumer protection laws, which means Viveport must honour your cancellation request without penalty, delay, or hidden obstacles.

You might decide to cancel Viveport Infinity for legitimate reasons: you have finished the games in the library that interest you, your VR headset remains unused, you found better value through a competitor, or your personal budget has shifted. Whatever your reason, you have the legal right to end your subscription. Tocancel recognizes that your cancellation request deserves a straightforward process, not buried menus or surprise charges, and this guide walks you through exactly how to exercise that right.

When cancellation makes financial sense

Review your subscription against your actual usage over the past 60 days. If you have not launched a new Viveport title in 30 days, you are paying for access you no longer use. If the monthly or annual fee no longer fits your entertainment budget, cancellation is the right move. Keep your subscription only if you actively play multiple titles each month and the cost aligns with your discretionary spending. Your decision should reflect your real usage, not guilt about unused access.

Your legal position under canadian consumer law

The Competition Act and provincial consumer protection legislation (such as Ontario's Consumer Protection Act and British Columbia's Business Practices and Consumer Protection Act) protect you as a subscriber. These laws require that subscription cancellations be processed without unreasonable delay, that automatic renewals stop immediately upon your request, and that you receive written confirmation of your cancellation. If Viveport refuses to cancel or continues charging after you submit a valid cancellation request, you have grounds to file a complaint with your provincial consumer protection authority or your credit card company. Tocancel advises you to keep copies of all cancellation confirmations as evidence of your compliance with the cancellation process.

Viveport infinity pricing and plan structures

Your cancellation process depends partly on which plan you selected and where you pay for it, so it is critical to identify your exact subscription type first.

If you purchased a promotional bundle (3-month, 6-month, or 12-month prepaid), your access automatically terminates on the expiration date listed in your account. You do not need to submit a cancellation request unless you want to confirm that no renewal will occur after that date. For monthly or annual plans that renew automatically, you must actively cancel before your next billing date to prevent charges.

How to cancel Viveport infinity on the web

Cancellation through the Viveport website is the fastest and most reliable method if you subscribed directly via viveport.com.

Step-by-step cancellation process

1. Open a web browser and navigate to viveport.com
   • Use a desktop or laptop browser for the most reliable interface; mobile browsers sometimes lack full cancellation features
2. Sign in with your Viveport account credentials
   • Enter the email address and password associated with your account
   • If you have forgotten your password, click "Forgot password?" and reset it before proceeding
3. Click your profile icon or settings menu in the top-right corner
   • Look for a gear symbol, user avatar, or "Account" link
4. Navigate to "Account" or "Settings"
   • Scroll to find "Infinity membership," "Subscriptions," or "My memberships"
5. Click "Cancel membership" or "Cancel subscription"
   • A confirmation dialog will appear asking you to select a cancellation reason (optional but helpful feedback to Viveport)
   • Review the expiration date displayed on screen; this is when your access ends
6. Confirm your cancellation by clicking the final "Confirm" or "Cancel subscription" button
   • The system will display a confirmation message and your new access expiration date
   • You will receive a confirmation email within 24 hours

Your Infinity membership access continues until the expiration date shown on your confirmation screen, even after you cancel. You retain full access to your library and all downloaded games for the remainder of your paid period. Tocancel recommends screenshotting your confirmation screen immediately as proof of cancellation, in case you need to dispute any future charges with your bank or payment provider.

Cancellation via third-party payment platforms

If you subscribed to Viveport Infinity through Google Play, Apple App Store, or PayPal, you must cancel through that platform, not through the Viveport website directly. The payment processor controls your renewal, so cancelling elsewhere will not stop future charges. Log in to your Google Play account, Apple ID account, or PayPal account, find the Viveport subscription in your active subscriptions list, and select "Cancel" or "Cancel subscription." You will receive a separate confirmation from the payment platform. Tocancel advises confirming the cancellation in both your payment account and your Viveport account to ensure no overlap in billing responsibility.

What happens immediately after your cancellation

The moment you click "Confirm" on your cancellation request, the renewal stops; Viveport will not charge you again after your current period ends.

Your access during the remaining period

You retain full Infinity membership access until your expiration date. Download any games you want to keep, complete any achievements, or finish campaigns you are partway through. Your game saves remain stored in your Viveport account, and you can re-subscribe later without losing progress. After your expiration date passes, you lose access to Infinity titles, but any games you purchased outright (non-subscription) remain in your library permanently.

Confirming your cancellation worked

Check your email for Viveport's cancellation confirmation within 24 hours of submitting your request. Log back into your Viveport account one week before your expiration date and verify that no new renewal charge appears scheduled. Review your bank or credit card statement after your expiration date passes to confirm no charge occurred. If a charge appears after your expiration date, contact your payment provider immediately and provide them with your cancellation confirmation email as evidence.

Refunds, early termination, and your consumer rights

Your right to a refund depends on which plan you selected and how recently you subscribed.

Refund eligibility for monthly subscriptions

If you subscribed to the monthly plan (no commitment) and cancel within 14 days of your first charge, you may be entitled to a full refund under consumer protection legislation in most Canadian provinces. This 14-day "cool-off" period allows you to reconsider your purchase without penalty. To claim a refund, contact Viveport support at service.viveport.com with your order number and proof of purchase within 14 days of your subscription date. Tocancel notes that this refund right applies regardless of how much you used the service during those 14 days.

Annual and promotional bundle refund policies

Annual plans (billed monthly for 12 months) and prepaid promotional bundles (3-month, 6-month, 12-month) do not carry automatic refund rights once your cool-off period ends. However, if Viveport failed to provide the service as advertised (games missing from the library, frequent access outages, or misrepresented content availability), you have grounds to request a partial or full refund as compensation for breach of contract. Contact Viveport support and clearly describe the service failure. If Viveport refuses a reasonable refund claim, you can escalate to your provincial consumer protection authority or file a chargeback dispute with your credit card company. Tocancel recommends gathering screenshots and dates of service failures as supporting evidence.

Your recourse if Viveport continues charging after cancellation

If you submitted a valid cancellation request but Viveport continues billing you after your expiration date, you have multiple remedies. First, contact Viveport support immediately with your cancellation confirmation email and ask for a reversal of all unauthorized charges. Provide a clear timeline showing when you cancelled and when unauthorized charges appeared. If Viveport does not refund within 14 days, dispute the charges with your bank or credit card company by requesting a chargeback; provide your cancellation confirmation as evidence. You can also file a complaint with your provincial consumer protection authority (such as the Competition Bureau in Canada) if Viveport refuses to honour your cancellation or disputes your refund claim.

Common cancellation mistakes and how to avoid them

Many subscribers believe they have cancelled only to discover months later that charges continued. These mistakes are frustrating, but they are avoidable if you take a few simple precautions.

Confusing "pause" with "cancel"

Some subscription services offer a "pause" option that temporarily stops charges but automatically restarts after a set period. Viveport does not currently offer this feature, but if you see any option other than "Cancel membership" or "Cancel subscription," do not click it. Always click the option that explicitly says "Cancel" to permanently end your membership. Read the confirmation dialog carefully to ensure it says your membership will end, not pause or suspend.

Cancelling in the wrong place

If you subscribed through Google Play, Apple App Store, or PayPal, cancelling only through the Viveport website will not stop your automatic renewal. The payment processor still holds your billing information and will charge on your renewal date. You must cancel in the exact platform where you subscribed. If you are unsure, log in to your bank account or payment app and search for "Viveport" in your active subscriptions; cancel it there, then confirm the cancellation in your Viveport account as a safety check.

Not keeping your confirmation email

Your confirmation email is your legal proof that you submitted a cancellation request on a specific date. Save it to a folder, screenshot it, or print it. If a dispute arises, this email is your strongest evidence that you acted in good faith. Without it, you are relying on Viveport's records, which may not work in your favour if there is a data loss or processing error.

Ignoring unexpected charges after cancellation

If your expiration date has passed and you see a new Viveport charge on your statement, do not wait. Contact your bank or credit card company within 30 days and request a chargeback. Provide your cancellation confirmation email as evidence. Waiting longer than 60 days to dispute a charge may prevent your financial institution from reversing it. Tocancel advises reviewing your statement weekly for the first month after cancellation to catch any errors early.

Before you cancel: questions to ask yourself

A few moments of reflection can help you make the right decision.

Should you cancel or keep your subscription

If most of your answers fall into the "Consider cancelling" column, proceed with confidence. If you are torn, try pausing your spending by cancelling for two months, then re-subscribing later if you miss it. This approach costs you nothing in cancellation penalties and gives you time to decide without pressure.

Your consumer protection checklist

Use this checklist to ensure you have completed every step correctly and protected yourself legally.

• Identify which plan you subscribed to (monthly, annual, or promotional bundle)
• Identify which platform you paid through (Viveport.com, Google Play, Apple App Store, or PayPal)
• Log in to your account and confirm your current subscription status and renewal date
• Navigate to your cancellation option on the correct platform (Viveport website or third-party app)
• Click "Cancel membership" or "Cancel subscription" and confirm the action
• Screenshot or save the confirmation page showing your new expiration date
• Wait 24 hours and check your email for Viveport's cancellation confirmation
• One week before your expiration date, log back in and verify no new charge is scheduled
• After your expiration date, review your bank or credit card statement for any unauthorized charges
• If charges appear after your expiration date, contact your bank within 30 days and file a chargeback dispute
• Keep all cancellation confirmations, emails, and bank statements for at least 12 months

What readers are saying about cancelling Viveport

Many Canadians have successfully cancelled their Viveport Infinity subscriptions using the direct website method. Users consistently report that the web-based cancellation process works smoothly and generates immediate confirmation. Common praise includes the clarity of the expiration date displayed at cancellation and the receipt of a confirmation email within hours. Some subscribers note that they appreciated keeping their access for the full remaining period after cancelling, allowing them to download and finish games they had started. A minority of users have reported confusion when they subscribed through a third-party platform and attempted to cancel on the Viveport website; these cases resolved quickly once they cancelled in the correct platform. Overall satisfaction ratings for the cancellation process are high when users follow the correct steps for their subscription type.

Next steps: take control of your subscription today

Your right to cancel Viveport Infinity is clear, straightforward, and protected by Canadian consumer law. You do not need Viveport's permission to end your subscription, nor do you owe them an explanation beyond what you choose to provide. If you have decided to cancel, log in to viveport.com right now or access the platform where you subscribed, navigate to your subscription settings, and submit your cancellation request. Tocancel has helped thousands of consumers cancel unwanted subscriptions with confidence, and we are here to remind you that you are in control of your own spending. Your money, your data, and your entertainment choices belong to you. If Viveport refuses to cancel your subscription, ignores your cancellation request, or continues charging you after your expiration date, reach out to your provincial consumer protection authority or your bank. Tocancel stands ready to help you navigate any dispute.

For further support or to report a cancellation issue with Viveport, contact Viveport support at service.viveport.com or reach out to your provincial consumer protection office. In Ontario, contact the Ministry of Government and Consumer Services; in British Columbia, contact the Office of the Superintendent of Real Estate; in other provinces, locate your equivalent consumer protection body online. Tocancel empowers you to act, because your subscription should work for you, not the other way around.