Cancel Adidas Training: Your Step-by-Step Guide

How to cancel Adidas Training and understand your consumer rights

Why you might cancel Adidas Training

Adidas Training was a mobile app that delivered guided workouts, personalized training plans, and video-led exercise routines. The app integrated with Adidas Running (formerly Runtastic) and complemented AdiClub membership benefits. Here's what you need to know immediately: Adidas discontinued this app on April 1, 2024. If you still have an active subscription, you're paying for a service that no longer receives updates, features, or support.

You might want to cancel for several reasons. The app's discontinuation is the most obvious one. You may also have switched to a different fitness platform, discovered overlapping subscriptions eating into your budget, or realized you weren't using the service enough to justify the monthly cost. Whatever your reason, you have clear consumer rights as a Canadian subscriber, and Tocancel is here to walk you through the process with confidence.

Common reasons to cancel Adidas Training

Users typically cancel because the service no longer exists in its original form. Others consolidate multiple fitness apps or prefer free alternatives. Some subscribers were paying for access they no longer used. A number of people held annual or six-month plans and now want refunds for services they can no longer access. Your reason is valid, and your cancellation is your right as a consumer.

Should you keep Adidas Training?

Since Adidas officially discontinued this app in April 2024, the answer is straightforward: if you still have an active subscription, you should cancel it. You are paying for a discontinued service. Your money deserves to support active fitness platforms that continue to develop and improve. If you held a six-month or annual plan paid upfront, you have grounds to request a refund from your payment processor or from Adidas directly.

Adidas Training pricing and subscription tiers

Understanding your subscription level helps you calculate what you've paid and strengthens any refund claim.

If you paid for a six-month or annual subscription upfront and the service was discontinued, you paid for access to a product Adidas no longer maintains. This is a strong foundation for a refund claim under Canadian consumer protection law.

How to cancel Adidas Training based on your payment method

Your cancellation method depends entirely on which platform processed your payment. You may have subscribed through Apple App Store, Google Play Store, or directly via Adidas or Runtastic's website. Each method requires different steps, and Tocancel will guide you through each one.

Cancel Adidas Training on apple app store (iOS)

If you subscribed through an iPhone, iPad, or Apple device, you cancel through your Apple ID settings rather than through the app itself. Apple typically processes cancellations immediately, though you retain access until your current billing cycle ends.

1. Open the Settings app on your Apple device
   • Do not open the Adidas Training app itself
2. Scroll down and select App Store
   • The location may vary slightly depending on your iOS version
3. Tap your Apple ID at the very top of the screen
   • You may see your profile photo or initials
4. Select Subscriptions
   • This shows all active subscriptions linked to your Apple ID
5. Find and tap Adidas Training
   • Scroll if necessary to locate it in your list
6. Tap Cancel subscription
   • Apple may prompt you to confirm the cancellation or offer a discount to stay
   • Decline any offers and proceed with cancellation
7. Confirm your cancellation by selecting Confirm or Done
   • Apple sends you a confirmation email immediately

After cancellation, save the confirmation email from Apple as proof of your cancellation date. You will retain access to Adidas Training until the end of your current billing cycle, after which access stops automatically.

Cancel Adidas Training on google play store (Android)

If you subscribed via an Android phone or tablet, your cancellation happens through the Google Play Store app, not through Adidas Training itself. Google processes cancellations within one to two business days.

1. Open the Google Play Store app on your Android device
   • This is different from opening Adidas Training
2. Tap your profile icon in the top right corner
   • It appears as a circle with your initial or profile photo
3. Select Manage subscriptions
   • This displays all active subscriptions on your Google account
4. Find and tap Adidas Training
   • You may need to scroll to locate it
5. Tap Cancel subscription
   • Google may display a retention offer or discount code
   • Tap Continue canceling to proceed
6. Select your cancellation reason from the dropdown list
   • Choose the option that best describes why you're canceling (e.g., "Service no longer available" or "Not using this service")
7. Tap Cancel subscription again to finalize
   • Google sends a confirmation email within 24 hours

Keep the confirmation email from Google Play as your proof of cancellation. Your access ends on the last day of your current billing cycle.

Cancel Adidas Training directly through Adidas or runtastic

If you subscribed directly through the Adidas website or via the Runtastic platform (which Adidas owns), you cancel through your account settings on that website, not through a payment processor.

1. Visit the Runtastic website or log into your Adidas account
   • Use the same email address and password you used to subscribe
2. Navigate to Account settings or My profile
   • This is typically found in a menu in the top right corner or under a settings icon
3. Select Subscriptions or Billing
   • This shows your active subscription and payment method
4. Find Adidas Training in your subscription list
   • You may see multiple Adidas services listed (e.g., Adidas Running or AdiClub)
5. Click Cancel subscription
   • Adidas may ask for feedback on why you're canceling
6. Confirm your cancellation by clicking Yes, cancel my subscription
   • Adidas sends a confirmation email to your account email address

Save your confirmation email from Adidas. Your access ends on the last day of your paid billing period. If you have questions about refunds for prepaid periods, contact Adidas support within 14 days of cancellation.

Your consumer rights when cancelling Adidas Training

As a Canadian consumer, you have legal protections when you cancel a subscription service. Understanding these rights empowers you to act confidently and seek refunds if warranted.

Consumer protection law in canada

Your legal position: Canadian consumer protection laws, particularly the Consumer Protection Act and provincial legislation, give you the right to cancel most subscription services without penalty if you meet specific conditions. Since Adidas discontinued this app on April 1, 2024, the company can no longer deliver the service you paid for. This is grounds for a refund.

The key principle is this: when a company stops providing a service, your contract is breached. You are entitled to a refund for any unused portion of your subscription, particularly if you paid upfront for a six-month or annual plan. This principle is enforced by the Competition Bureau and provincial consumer protection agencies.

Refund rights for discontinued services

Because Adidas Training no longer exists, you have a strong legal argument for a full or partial refund. If you held an active subscription when the app was discontinued, Adidas was obligated to notify you and offer options. If you paid for a six-month or annual plan and only used a portion of it before discontinuation, you deserve a refund for the unused portion.

In practice, this means you can request a refund from your payment processor (Apple, Google, or Adidas) within 30 days of discontinuation or within 90 days of your most recent charge. Keep all confirmation emails and billing statements as evidence.

How to request a refund

1. Gather your proof of payment
   • Email confirmations, credit card statements, or transaction receipts
   • Screenshots of your subscription history in the app or on the website
2. Determine your remaining balance
   • Calculate how much of your subscription remained unused when the app was discontinued on April 1, 2024
3. Contact your payment processor first
   • If you subscribed via Apple: visit support.apple.com and select "See all products and services" then "App Store" and "Subscriptions"
   • If you subscribed via Google Play: visit support.google.com/googleplay and search "Request a refund"
   • If you subscribed directly via Adidas: contact support.adidas.com or email support
4. Explain that the service was discontinued
   • State clearly: "Adidas Training was discontinued on April 1, 2024. I paid for access until [your billing date], and I request a refund for unused service."
5. Submit your evidence
   • Attach screenshots, confirmation emails, and billing statements
6. Follow up within 14 days
   • If you receive no response, escalate to your bank or provincial consumer protection agency

Most payment processors approve refund requests for discontinued services within 5 to 10 business days. If your request is denied, you have the right to escalate to your provincial consumer protection office or file a complaint with the Competition Bureau.

What happens after you cancel Adidas Training

Cancellation is not the end of the process. Understanding what comes next protects your account and ensures a clean break from the service.

Timeline for access loss

After you cancel, you retain access to Adidas Training until the end of your current billing cycle. This is standard across Apple App Store, Google Play, and direct subscriptions. If your billing date was the 15th and you cancel on the 10th, you have access until the 15th. On the 16th, access is revoked and you cannot log in.

Adidas does not offer partial refunds for unused days within your current billing cycle unless the service is discontinued. Since it has been discontinued, you have grounds to request a refund for unused time beyond the discontinuation date.

Checking your billing statements

After cancellation, monitor your credit card or payment method for the next two billing cycles to ensure no further charges appear. If you see a charge after your cancellation date, contact your payment processor immediately. Document every charge and keep records for at least 90 days.

Recovering your account access or data

If you had workouts, progress records, or other data stored in Adidas Training, download or export them before your access expires. Once your subscription ends, Adidas may delete your account data after 30 to 90 days. Visit your account settings and look for an "export data" or "download my data" option. If no option exists, contact Adidas support immediately and request your data before your access is revoked.

Common mistakes to avoid when cancelling

Cancellations can go wrong if you take shortcuts or miss key steps. Staying careful now saves you frustration later.

Deleting the app without canceling your subscription

This is the most frequent error: deleting the Adidas Training app does not cancel your subscription. The charges continue, often invisibly, until you explicitly cancel through your payment processor or account settings. Deleting the app only removes it from your device. Your subscription remains active in Apple's, Google's, or Adidas's systems, and you continue to be billed monthly.

Solution: Always cancel through your account settings or payment processor before deleting the app. Keep the app installed until you receive a cancellation confirmation email.

Canceling in the wrong place

Many users try to cancel inside the Adidas Training app itself. The app has no cancellation option. You must cancel through your payment processor (Apple, Google) or through your account on the Adidas website. Attempting to cancel within the app wastes time and leaves your subscription active.

Solution: Go directly to your payment processor's settings or to the Adidas website. Do not look for cancellation options inside the app.

Forgetting to save your confirmation email

If you lose your cancellation confirmation, you have no proof that you cancelled. If Adidas tries to charge you after cancellation, you cannot contest it without evidence. Refund requests also require proof of cancellation.

Solution: Immediately save or screenshot your cancellation confirmation email. Create a dedicated folder on your computer or phone for subscription records.

Missing the refund window

Most payment processors allow refund requests within 30 to 90 days of a charge. After that, your refund claim becomes much harder to prove. If you cancelled a prepaid plan and did not request a refund immediately, you may lose your right to one.

Solution: Submit your refund request within 14 days of cancellation, even if you're unsure about it. You can always withdraw the request later.

Escalation: what to do if Adidas refuses to help

Most cancellations and refund requests are processed smoothly. But if Adidas or your payment processor denies your refund unfairly, you have legal recourse through consumer protection agencies.

Contacting Adidas support

Start by emailing Adidas support directly. Include your full name, account email, order number (if available), cancellation date, and the reason for your refund request. Explain that Adidas discontinued the service and you are entitled to a refund under consumer protection law. Most companies respond within 5 to 10 business days.

Email address: support.adidas.com (use their online contact form or search for "contact us")

Escalating through your payment processor

If Adidas does not respond or denies your request, file a complaint with your payment processor.

For Apple App Store: Visit support.apple.com, select "See all products and services," then "App Store," then "Subscriptions and purchases," then "Request a refund." Apple allows you to file a complaint tied to your account, and you can appeal past denials.

For Google Play Store: Visit support.google.com/googleplay and search "Request a refund for apps, games, and in-app purchases." You can file multiple requests if the first is denied.

For direct Adidas subscriptions: If you subscribed directly through Adidas's website, contact your credit card company or bank. File a chargeback or dispute, explaining that the service was discontinued and Adidas did not refund you.

Filing a complaint with consumer protection authorities

If your payment processor or Adidas still refuses, escalate to your provincial consumer protection agency or the Competition Bureau. These are the government bodies that enforce consumer rights in Canada. Your complaint is free to file, and they investigate unfair business practices.

Competition Bureau (federal): Visit competition.canada.ca or call 1-800-348-5358. File a complaint if you believe Adidas engaged in unfair or deceptive business practices (e.g., failing to refund for a discontinued service).

Provincial agencies (examples):

• Ontario: ServiceOntario Consumer Protection Branch (consumerprotection.ontario.ca)
• British Columbia: Consumer Protection BC (consumerprotectionbc.ca)
• Alberta: Fair Trading Act enforcement (aep.alberta.ca)
• Quebec: Office of Consumer Protection (opc.gouv.qc.ca)

Tocancel recommends filing a complaint with both your provincial agency and the Competition Bureau. These bodies take discontinued service cases seriously and often pressure companies to issue refunds.

Checklist for canceling Adidas Training

Use this checklist to ensure you complete every step correctly and keep your evidence organized.

Summary: take action today with tocancel

Adidas discontinued Adidas Training on April 1, 2024. If you still have an active subscription, you are paying for a service that no longer exists. You have the right to cancel immediately and request a refund for any unused portion of your subscription, especially if you paid upfront for a six-month or annual plan.

Your next step depends on where you subscribed: cancel through Apple App Store, Google Play Store, or the Adidas website using the steps outlined above. Save your confirmation email. Then, within 14 days, request a refund from your payment processor by explaining that the service was discontinued. If Adidas or your payment processor refuses, escalate to your provincial consumer protection agency or the Competition Bureau.

You are not stuck with this charge. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and understand their consumer rights. Visit Tocancel.com to find step-by-step guides for canceling other fitness apps and services, track your subscriptions, and stay informed about your rights as a Canadian consumer. Tocancel empowers you to take control of your spending and hold companies accountable.

Cancellation address (if writing directly to Adidas):
Adidas Customer Service
(Obtain current mailing address via support.adidas.com, as corporate addresses change frequently. Email support is preferred and faster.)