Cancel Dribbleup: The Right Way

How to cancel your Dribbleup membership and protect your rights in canada

Why you might cancel Dribbleup and what you need to know first

Dribbleup sells smart sports equipment-think connected basketballs and training devices-paired with a mobile app and paid membership that gives you access to live and on-demand coaching content. Your monthly charge of $22.99 CAD (or $149.00 CAD annually) unlocks training features designed to improve your game. If the equipment hasn't met your expectations, the training content feels limited, or you've simply moved on to other activities, cancelling quickly protects you from unwanted renewal charges.

Many people discover the product wasn't what they imagined, the app has technical issues, or they prefer in-person coaching instead. Others find the annual cost difficult to justify based on how often they actually use it. Whatever your reason, your right to cancel is protected by Canadian consumer law, and Tocancel is here to walk you through every step so you avoid hidden delays and billing traps.

Common reasons people cancel Dribbleup

Equipment that doesn't deliver on its promises ranks high on the cancellation list. Limited training content for your skill level, technical glitches in the app, loss of interest in the sport, or discovering that live coaching works better for you are all legitimate reasons. Some members cancel because they realise the ongoing cost doesn't match their actual usage. Each of these situations gives you a clear path forward.

The cost of staying subscribed by accident

If you miss your cancellation deadline by even one day, your next charge hits automatically. A missed month costs you $22.99 CAD; a missed annual renewal costs $149.00 CAD. Many Canadians lose money this way simply because they didn't know the exact cancellation deadline or thought they'd cancelled when they hadn't. Tocancel helps you avoid this trap by giving you a clear timeline and confirmation step.

Your consumer protection rights in canada

Canadian consumer law gives you specific legal protections when you cancel a subscription service, and knowing these rights puts real power in your hands.

British columbia's 10-day cancellation window

If you live in British Columbia, provincial consumer protection law gives you the right to cancel your subscription for any reason within 10 days of starting it. You don't need to provide a justification. Simply contact Dribbleup at [email protected] within that 10-day window and you're done. Dribbleup must honour this cancellation without pushback-it's a statutory right, not a courtesy. Your legal position: this window is automatic and non-negotiable under BC's Consumer Protection Act.

Ontario's 10-day cooling-off period and refund guarantee

Ontario residents have a 10-day cooling-off period that starts when you receive the written service Terms or when the service becomes available-whichever comes first. If you cancel within that window, Dribbleup must refund all payments you've made within 15 days. This is not optional for the company; it's the law under Ontario's Consumer Protection Act. Keep your order confirmation email as proof of the start date.

Dribbleup's own 30-day money-back guarantee

Beyond statutory rights, Dribbleup offers a 30-day money-back guarantee on both the physical smart equipment and your membership if you cancel within 30 days of delivery and follow the required steps. In practice, you cancel the membership first through your account, then return the physical equipment within 14 days in its original condition. Tocancel recommends treating this as your real safety net-use it actively if you're unsure about the product or service quality.

The 45-day defect warranty on equipment

If your smart equipment has defects in materials or workmanship within 45 days of purchase, you're covered by Dribbleup's warranty. The company may replace the item or issue a refund at its discretion. Keep your proof of purchase and take photos of any defects before you contact support. This warranty is separate from your cancellation rights and gives you added protection.

Where to cancel: choosing your cancellation method

Your cancellation path depends on where you purchased your subscription, and getting this detail right means avoiding confusion and billing errors.

Cancelling through dribbleup's website (primary method)

Direct cancellation through your account gives you the most control and the clearest proof of cancellation. This is the method Tocancel recommends because you receive immediate confirmation and can download your cancellation receipt as evidence.

1. Go to account.dribbleup.com and sign in with your email and password
2. Navigate to your account settings or subscription section (usually found in the top-right menu or under "My Account")
3. Look for "Billing," "Subscription," or "Membership" options
4. Click "Cancel Membership" or "Cancel Subscription"
   • Do not skip this step even if you've requested a refund elsewhere
   • The system will often ask your reason for cancellation-answer honestly so Dribbleup can improve
5. Review the cancellation confirmation screen carefully
   • Note the exact cancellation date shown
   • Check whether you'll receive a refund and when
   • Screenshot or print this page immediately
6. Confirm the cancellation by clicking the final "Confirm" button
7. Check your email within minutes for a cancellation confirmation message
   • If you don't receive it within 10 minutes, sign back in and verify the cancellation went through
   • Contact support if the membership still shows as active

Cancelling via email if website cancellation fails

If you can't access your account or the website cancellation isn't working, email Dribbleup's support team directly. This creates a written record of your cancellation request.

1. Send an email to [email protected] with the subject line "Membership Cancellation Request"
2. Include in the email body:
   • Your full name as it appears on your account
   • Your email address registered with Dribbleup
   • Your account number (if you have it)
   • A clear statement: "I request that my Dribbleup membership be cancelled effective immediately" or "effective [your chosen date]"
   • The date you want the cancellation to take effect
3. Send the email and keep the confirmation number or receipt in your records
4. Wait for a response confirming your cancellation (usually within 24 to 48 hours)
5. Check your next billing cycle to ensure no charge appears

Cancelling through your payment method (app stores or credit card)

If you subscribed through the Apple App Store, Google Play Store, or linked a credit card through a third party, you may need to cancel through those platforms as well as through Dribbleup itself. Cancelling in only one place often leaves your subscription active.

1. For Apple App Store: Go to Settings > [Your Name] > Subscriptions > Dribbleup > Cancel Subscription
2. For Google Play Store: Open the Play Store app > Menu > Subscriptions > Dribbleup > Cancel Subscription
3. Also cancel directly through Dribbleup's website to be safe (double cancellation won't harm you and ensures no billing surprises)
4. Tocancel recommends cancelling through both channels within the same hour to avoid confusion

Pricing and what you're paying for

Understanding your current costs helps you decide quickly whether cancellation makes financial sense for your situation.

If you've been paying $22.99 per month for 12 months without cancelling, you've spent $275.88 CAD. Cancelling now stops future charges and may qualify you for a refund if you fall within the 30-day guarantee window.

How to cancel and what happens after

Once you've chosen your cancellation method, follow these steps to ensure your cancellation sticks and you receive any refund due to you.

Immediate steps after you cancel

The moment your cancellation is confirmed, take these actions to protect yourself.

1. Save and print your cancellation confirmation email or screenshot
   • Include the date, time, and confirmation number
   • This is your proof if there's a billing dispute later
2. Check your account settings one week later to confirm the membership no longer shows as active
3. Monitor your credit card or payment method for the next billing cycle
   • If a charge appears after cancellation, contact Tocancel immediately for dispute guidance
   • You may be entitled to a chargeback under your payment processor's fraud rules
4. If you purchased physical equipment, arrange its return according to the 30-day money-back guarantee (if applicable)
   • Dribbleup will provide a return shipping label or address
   • Send the item back in good condition within the 14-day window
   • Keep the tracking number as proof of return

Timeline: when your cancellation takes effect

Dribbleup typically cancels your membership immediately upon confirmation, but your final billing date depends on when you cancel within your cycle.

Refunds: what to expect and how long they take

A refund isn't automatic-you must request it and follow Dribbleup's process, and Tocancel is here to help you understand exactly what you're entitled to.

Refund eligibility and your legal position

You are entitled to a full refund if you cancel within 10 days of your signup date (BC/Ontario statutory right) or within 30 days of product delivery (Dribbleup's guarantee). After 45 days, refunds are limited to defective equipment only. Your legal position: Dribbleup cannot legally withhold a refund that falls within these windows-it's your money.

How to request a refund

Cancelling and requesting a refund are two separate actions. Some cancellations don't automatically trigger a refund, so you must ask explicitly.

1. Cancel your membership through your account (as described above)
2. If no refund is mentioned in the confirmation email, send a second email to [email protected] with the subject "Refund Request"
3. Include:
   • Your order number and account email
   • The date of your original purchase
   • The amount you paid
   • A statement like: "I cancelled my membership on [date] within the 30-day money-back guarantee window. I request a refund of [amount] CAD."
4. Wait for Dribbleup to respond with refund confirmation and timeline (typically 5 to 10 business days)
5. Check your bank account or credit card statement 7 to 14 days after the refund is issued

What if Dribbleup refuses to refund you?

If you fall within the 10-day or 30-day window and Dribbleup denies your refund, you have legal recourse. Escalate to your provincial consumer protection authority: contact the Competition Act enforcement office in your province or your local consumer affairs branch. Tocancel recommends keeping all email correspondence and screenshots of your cancellation as evidence. If the refund amount is under $2,500 CAD, you can also file a small claims court case in most provinces at minimal cost.

Common mistakes people make when cancelling

Cancelling should feel straightforward, but one small oversight can leave your subscription active and charges flowing. Here are the traps to avoid.

Assuming cancellation happened when it didn't

The biggest mistake is thinking you've cancelled because you clicked a button or sent an email, only to discover a charge on your card a month later. Always wait for written confirmation-an email receipt with a cancellation number or date. Log back into your account one week later and verify the membership is gone. Tocancel has seen thousands of cases where customers thought they cancelled but the subscription remained active.

Cancelling through the app store but not through Dribbleup itself

If you cancel through Apple or Google but not through Dribbleup's website, the company may still consider your subscription active and charge you. Both paths must be cancelled to be completely safe. Spend five minutes and cancel in both places-it's the only way to be certain.

Missing the 10-day statutory window

BC and Ontario residents have a 10-day cooling-off period that starts when you first sign up. If you wait until day 11, you lose that automatic refund right. Mark your calendar immediately after signup so you don't lose this powerful protection.

Not returning equipment before the 14-day window closes

If your 30-day money-back guarantee includes physical equipment, Dribbleup requires you to return it within 14 days. If the item sits in your closet and you miss that deadline, you lose your refund eligibility. Ship it back immediately after you cancel the membership.

Skipping the proof-of-cancellation step

Screenshot your cancellation confirmation or save the email. If a dispute arises, you'll need this evidence. Without it, your word against Dribbleup's is a difficult position. Tocancel always recommends keeping a simple folder with these receipts for three months after cancellation.

What to do if billing continues after cancellation

If a charge appears on your card after you've cancelled, you're not alone-and you have strong legal protections. Act quickly to fix it.

Your first steps

1. Check your email to confirm the cancellation actually went through (search for "Dribbleup" and "cancel")
2. Log into your Dribbleup account and verify the membership no longer shows as active
3. Contact Dribbleup support immediately at [email protected]
   • Explain that you cancelled on [date] and received an unexpected charge on [date]
   • Attach or reference your cancellation confirmation
   • Request a refund of the erroneous charge
   • Ask for a written acknowledgment that your membership is cancelled
4. Give Dribbleup 5 business days to respond

If Dribbleup doesn't refund you or ignores your request

You have legal remedies under Canadian consumer protection law and your payment processor's rules.

1. Contact your bank or credit card company and request a chargeback
   • Explain that you cancelled the subscription but were still charged
   • Provide your cancellation confirmation as evidence
   • The bank can reverse the charge within 60 to 120 days
2. File a complaint with your provincial consumer protection office
   • In BC: Contact the Consumer Protection BC office
   • In Ontario: Contact the Ontario Ministry of Government and Consumer Services
   • In other provinces: Search "[Your Province] + Consumer Protection Act complaints"
3. Tocancel can help you draft a formal complaint letter if needed

Checklist: before and after you cancel

Use this checklist to make sure you don't miss any step and that cancellation goes smoothly.

Reasons to keep your Dribbleup membership versus cancelling

Before you finalize cancellation, consider whether Dribbleup might still work for you. This comparison helps you make an informed choice.

If most of your reasons align with the "cancel" column, proceed with confidence. If you're on the fence, pause for 48 hours and revisit your decision. Tocancel recommends this simple test: if you haven't used the app this week, cancel today.

Contact information and next steps

Now that you understand your rights and the cancellation process, here's where to go to take action.

Dribbleup support contact details

Email: [email protected]

Account management: account.dribbleup.com

What to include in your cancellation email: your full name, email address, account number, and a clear statement that you request cancellation effective immediately or on a specific date.

If you need consumer protection support

British Columbia: Consumer Protection BC (consumerprotectionbc.ca)

Ontario: Ontario Ministry of Government and Consumer Services (ontario.ca/consumersprotection)

Canada-wide: Competition Act complaints to the Competition Bureau (canada.ca/competitionbureau)

Tocancel's role in your cancellation

Tocancel is a consumer-rights advocacy platform that helps Canadians navigate subscription cancellations with clarity and confidence. If you get stuck, Tocancel provides templates for cancellation emails, chargeback instructions, and guidance on escalating complaints to provincial authorities. Tocancel has helped thousands of consumers cancel unwanted memberships and recover refunds they were rightfully owed. Visit tocancel.com to access free cancellation guides, tracking tools, and expert support.

Your right to cancel is absolute. Dribbleup cannot legally prevent you from walking away, and Tocancel is here to make sure you know exactly how to exercise that right. Cancellation may take a few minutes now, but it protects your wallet from months of unwanted charges. Take action today-your future self will thank you.