Cancel Everfit: The Right Way to Protect Your Investment

How to cancel Everfit and reclaim control of your coaching workflow

What Everfit is and why you might want to leave

Everfit is a web and mobile platform that helps fitness coaches and studio owners deliver workout programs, track client nutrition, manage coaching messages, and organize client relationships. The service operates on a freemium model: you can use the free Starter tier with up to 5 clients, or upgrade to Pro or Studio plans for unlimited client management and advanced features. You subscribe either directly through the Everfit website (everfit.io) or via your Apple App Store or Google Play Store account, and your billing method depends on which platform you choose.

If you have subscribed to Everfit and now want to cancel, you have that right. Whether the platform does not suit your coaching style, you have found a better alternative, or you are simply cutting back on subscriptions, Tocancel is here to guide you. This guide walks you through every cancellation method available, explains your refund options, and shows you exactly what consumer protections apply to your subscription in Canada.

Common reasons to cancel Everfit

Coaches cancel Everfit for many valid reasons. The interface may not match your workflow, the monthly cost may no longer fit your budget, or you may have switched to a competitor that serves your clients better. Some coaches prefer managing clients through direct email or messaging apps rather than a dedicated platform. Others find the free tier's 5-client limit too restrictive and do not want to pay for the Pro plan. Some discover that the features they are paying for do not integrate well with their existing tools. Whatever your reason, your decision to cancel is valid and deserves straightforward support.

Everfit pricing and subscription tiers

Understanding what you are currently paying for helps you decide which features you will lose and whether cancellation is the right choice.

Prices are displayed in USD on Everfit's website, so your actual CAD charge depends on the current exchange rate and your card issuer's conversion fees. If you are on Pro or Studio, your subscription renews automatically each month until you cancel. At Tocancel, we encourage you to cancel before your next billing date to avoid paying for a service you no longer use.

Your consumer rights before you cancel

In Canada, your subscription and cancellation rights are protected by federal and provincial consumer protection laws.

What the consumer protection act says about subscriptions

Under the federal Consumer Protection Act and equivalent provincial laws (such as Ontario's Consumer Protection Act), you have the right to cancel a continuous subscription without penalty if the company made it unreasonably difficult for you to cancel. Your legal position is clear: if Everfit buried the cancel button, charged you without consent, or failed to honour your cancellation request, you can file a complaint with your provincial consumer protection agency.

The law also protects you against "negative option" billing-the practice of charging your card automatically without explicit, informed consent beforehand. If Everfit charged you without clear agreement to the renewal terms, or if the cancellation process was deliberately obscured, you can request a refund from the company and escalate to your provincial authority if they refuse.

Escalation: your consumer protection agency

If Everfit refuses to cancel your account or process a refund after you have cancelled, you can file a formal complaint with your provincial consumer protection office:

• Ontario: Consumer Protection Office, ServiceOntario
• British Columbia: Consumer Protection BC
• Alberta: Fair Trading Act Compliance, Alberta Justice
• Quebec: Office de la protection du consommateur
• Other provinces: Contact your provincial government's consumer affairs department

These agencies investigate complaints and can order the company to issue refunds or correct billing errors. Keep your cancellation confirmation email and any receipts showing unauthorized charges-this is your proof if you need to escalate. At Tocancel, we help you understand that you are not alone if a company refuses to respect your cancellation request.

How to cancel Everfit on each platform

Your cancellation method depends on where you subscribed: the Everfit website, Apple App Store, or Google Play Store. Each handles billing separately, so you must cancel on the platform where you actually signed up.

Cancel Everfit via the web (everfit.io)

If you signed up at everfit.io and entered your payment method directly on their website, follow these steps:

1. Go to everfit.io and sign in with your email address and password.
   • If you have forgotten your password, click "Forgot password?" and follow the email link to reset it.
2. Click on your profile icon or name in the top right corner and select "Settings" or "Account."
   • Look for a "Billing," "Subscriptions," or "Plans" tab.
3. Find your active subscription (Pro or Studio) and look for a "Cancel subscription" or "Cancel plan" button.
   • If you see "Manage subscription," click it first-the cancel option is usually on the next screen.
4. Click the cancel button and confirm your choice when prompted.
   • Everfit may ask you why you are cancelling. You can skip this question or provide brief feedback; it is optional.
5. You should see a confirmation message on screen saying "Subscription cancelled" or similar.
   • Check your email (including spam/promotions folders) for a confirmation email from Everfit within a few minutes.
6. Save the confirmation email as proof of cancellation.
   • Do not delete this email; you may need it if Everfit mistakenly charges you again.

If no cancel button appears: Your subscription may be managed through an app store, not directly through Everfit's website. Skip to the Apple App Store or Google Play Store section below.

Cancel Everfit on apple app store

If you signed up for Everfit through the Apple App Store on your iPhone, iPad, or Mac, your subscription is billed through Apple, not Everfit directly. Follow these steps:

1. On your Apple device, open the "Settings" app.
   • On Mac, open "System Preferences" and select "Apple Account."
2. Tap or click your name at the top of the screen to open your Apple ID profile.
3. Select "Subscriptions" (on iPhone/iPad) or "Subscriptions" in the sidebar (on Mac).
   • You will see a list of all active subscriptions linked to your Apple ID.
4. Find and tap "Everfit" in the list of active subscriptions.
5. Tap "Cancel subscription" or "Cancel" at the bottom of the screen.
   • Read the text explaining when your access will end. Your subscription usually ends at the end of your current billing period.
6. Confirm your cancellation when Apple asks you to verify.
   • You will see a screen saying "Subscription cancelled" or "Expires on [date]."
7. Open your email and check for a cancellation confirmation from Apple.
   • Apple sends a confirmation to the email address linked to your Apple ID.

Important: When you cancel through Apple, Everfit receives notification that your subscription has ended, but Everfit does not send you a separate cancellation email. Keep Apple's confirmation as your proof.

Cancel Everfit on google play store

If you signed up for Everfit through Google Play on an Android device, your subscription is billed by Google, not Everfit. Here is how to cancel:

1. Open the Google Play Store app on your Android device.
   • If you are on a computer, go to play.google.com in your web browser and sign in with the same Google account.
2. Tap the profile icon in the top right corner and select "Manage your Google Account."
3. Go to the "Subscriptions" tab.
   • You will see all active subscriptions linked to your Google account.
4. Find and tap "Everfit" in your active subscriptions list.
5. Tap "Cancel subscription" at the bottom of the page.
   • Google will show you the date your access ends (usually the end of your current billing period).
6. Confirm your cancellation when prompted.
   • You will see a message confirming that your subscription has been cancelled.
7. Check your email for a cancellation confirmation from Google.
   • The confirmation goes to the email address linked to your Google account.

Important: Like Apple, Google notifies Everfit of your cancellation, but Everfit does not send you a separate email. Save Google's confirmation as your record.

What happens after you cancel Everfit

Understanding the timeline and what you lose helps you transition smoothly to another platform or coaching method.

Your access timeline after cancellation

When you cancel Everfit, your access does not end immediately. Instead, you keep access until the end of your current billing period. For example, if your monthly subscription renews on the 15th of each month and you cancel on the 8th, you keep full access until the 15th. On that date, your account either reverts to the free Starter tier (5-client limit) or is locked, depending on Everfit's policy. You do not receive a prorated refund for the remaining days.

Before your access ends, you should export or back up any client data you need: workout programs, nutrition logs, messaging history, and client contact information. Everfit may allow you to download this data from your account settings, but do not wait-complete this step within a few days of cancelling, in case the company locks your account early.

Protect your client relationships

If you use Everfit to communicate with your clients, send them a message through the platform before your access ends, letting them know you are moving to a new system and providing your contact information (email, phone, or website). Do not rely on Everfit to hold your client list after cancellation. Some coaches export their client data to a spreadsheet or other tool as a precaution.

Refunds: what to expect and how to request one

In Canada, refund eligibility depends on when you cancelled and the reason behind your request.

When Everfit will refund you

Everfit typically does not refund unused time in your billing period. If you pay $28 for a monthly Pro subscription and cancel on day 5, you will not receive a refund for the remaining 25 days. This is standard for most software subscriptions. However, you are entitled to a refund in these situations:

• You cancelled within a trial period (if Everfit offered a free trial and you cancelled within the trial window).
• You were charged after you cancelled, due to a company error.
• You were charged without your explicit consent or before you agreed to the renewal terms.
• Everfit made it unreasonably difficult to cancel (for example, no visible cancel button, or the company ignored your cancellation request).

The federal Consumer Protection Act and provincial laws entitle you to a refund if the company violated these rules. At Tocancel, we help you identify whether your situation qualifies for a refund.

How to request a refund from Everfit

If you believe you are entitled to a refund, contact Everfit directly first:

1. Go to everfit.io and look for a "Contact us," "Support," or "Help" link, usually at the bottom of the page.
2. Send an email or use their support form to request a refund.
   • Explain why you are requesting a refund (for example: "I was charged after I cancelled on [date]" or "The cancellation process was not clearly disclosed").
   • Include your account email, the date you cancelled, and the date you were charged.
   • Attach screenshots or copies of your cancellation confirmation and charge receipts.
3. Give Everfit 5 to 7 business days to respond.
   • If they refuse or do not reply, move to the next step.
4. If Everfit refuses to refund you, file a chargeback with your credit card company or contact your bank.
   • Explain the situation and provide your evidence (cancellation email, charge receipts, etc.). Most banks will investigate and reverse unauthorized charges within 30 days.
5. If the chargeback is unsuccessful, file a complaint with your provincial consumer protection agency (see section 2.3 above).
   • The agency can order Everfit to refund you and impose penalties on the company.

Your legal right to a refund is strong if Everfit violated its cancellation or billing obligations. Do not give up after a single refusal from the company.

Common mistakes that delay or prevent cancellation

Many coaches cancel Everfit, only to discover later that they were still being charged. These mistakes are easy to avoid if you know what to watch for.

Mistaking account deletion for subscription cancellation

Some coaches delete their Everfit account, thinking that ends their subscription. It does not. Deleting your account removes your data and logs you out, but Everfit still charges your payment method each month until you explicitly cancel the subscription. Always cancel your subscription first, then delete your account (if you wish) as a second step.

Assuming apple or google sent a confirmation

If you cancelled through the App Store or Google Play, Apple and Google do send you a confirmation email-but it may land in your spam or promotions folder. Everfit does not send a separate email when you cancel through an app store. If you do not see a confirmation within a few hours, log back into your Apple or Google account and verify that the Everfit subscription still shows as cancelled. Do not assume silence means success.

Cancelling on the wrong platform

The most common mistake is cancelling in the wrong place. If you signed up via the App Store but cancelled through the Everfit website, or vice versa, your subscription will still be active on the platform where you originally signed up. Check your email receipt from when you first signed up-it will tell you whether Everfit or Apple or Google is handling your billing. Cancel on that platform only.

Not saving proof of cancellation

If Everfit charges you again after cancellation, you will need proof that you cancelled. Delete nothing. Save the cancellation confirmation email, screenshot the "Subscription cancelled" message on your screen, and take note of the date you cancelled. If a dispute arises, this evidence forces the company to process a refund or escalates your case to your bank or consumer protection agency.

How to verify that Everfit has actually cancelled

After you submit your cancellation, do not trust that it is complete until you verify it yourself.

1. Wait 5 to 10 minutes, then check your email for a confirmation message.
   • If you cancelled via the Everfit website, look for an email from Everfit. If you cancelled through an app store, look for an email from Apple or Google.
2. Log back into your account (Everfit, Apple, or Google, depending on where you cancelled) and navigate to your subscriptions.
   • The subscription should no longer appear in your active subscriptions list, or it should say "Expires on [date]" (showing the end of your current billing period).
3. Check your credit card or bank statement in 3 to 5 days.
   • Verify that no new Everfit charge appears. If it does, contact your bank immediately to dispute it.
4. Mark your calendar for your next would-be billing date (for example, if your subscription was monthly and renewed on the 15th, mark that date).
   • If a charge appears on that date, you have proof that your cancellation failed, and you can dispute it with your bank or file a consumer complaint.

This verification process takes just a few minutes and protects you from unwanted charges.

Comparison: Everfit versus alternatives

If you are considering Everfit but want to compare it with other coaching platforms before you sign up, here is a quick overview:

Each platform has different strengths and pricing. If you are unhappy with Everfit, take time to trial other options before committing to a long-term contract.

Everfit cancellation address and contact details

If you are unable to cancel through the website or app store, or if Everfit does not respond to your refund request, you can send a written cancellation notice to the company's registered address. Send your letter by certified mail (Canada Post's "Registered Mail-Signature Required") and keep your receipt and a copy of the letter:

Everfit
[Company registered address to be confirmed via Everfit's official website or company registry]

In your letter, include:

• Your full name and email address linked to your Everfit account.
• Your account ID (if you have it).
• The date you want your subscription to end.
• A clear statement: "I hereby cancel my Everfit subscription effective immediately."
• Copies of your original invoice and cancellation confirmation (if you have them).

Keep the signed receipt from Canada Post as proof that you sent the notice. This creates a legal record that you attempted to cancel, which is valuable if you need to escalate a refund dispute to your consumer protection agency or bank.

Take action and protect your wallet

Cancelling Everfit is straightforward when you know exactly which platform to use and what to verify. The steps are clear: identify where you subscribed, click cancel, save your confirmation, and verify no future charges appear. You have legal rights under Canadian consumer protection law, and you have escalation options if Everfit refuses to cancel or refunds you unfairly.

Do not let subscription services keep charging you for tools you no longer use. Tocancel has helped thousands of Canadian consumers take back control of their subscriptions, and we are here to make sure your cancellation is complete and final. Follow the platform-specific steps in this guide, keep your confirmation email, and monitor your next billing date. If Everfit charges you after you cancel, your bank and your provincial consumer protection agency are there to enforce your rights. You deserve clarity, respect, and a straightforward cancellation process-and Tocancel is here to ensure you get it.