Cancel Faster Way: Step-by-Step Guide

How to cancel Faster Way in canada and protect your refund rights

Why you might want to cancel Faster Way

Faster Way is a subscription-based nutrition and fitness platform that delivers structured coaching programs, digital meal guides, recipes, supplements, and branded merchandise. Most members pay monthly for VIP access, which includes app-based progress tracking and ongoing coaching support. However, automatic renewal means your account charges every month unless you actively cancel before your next billing date.

You might decide to cancel for legitimate reasons: the program didn't match your lifestyle, you've achieved your fitness goals, the monthly cost no longer fits your budget, or you simply prefer to pause membership. Whatever your reason, Tocancel is here to help you understand your rights and execute a cancellation that protects you from unwanted charges.

Common reasons to cancel membership

Cancel Faster Way if you're paying monthly for VIP but rarely log into the app or engage with coaching. Similarly, if you completed a 6-week or 3-week program and don't want automatic renewal into a paid membership tier, cancellation prevents surprise charges. One-time digital purchases like cookbooks are yours to keep permanently and don't require cancellation. Merchandise orders that arrive damaged or don't match the description can be returned within 14 days, and Tocancel recommends documenting damage with photos before contacting the returns department.

Timing your cancellation to avoid being charged

Faster Way uses automatic renewal, so if you don't cancel before your next billing cycle, you will be charged. The company does not offer refunds once a monthly fee posts, with rare exceptions for dissatisfied program participants within their guarantee window. This timing pressure is why you need to act now. Mark your calendar 14 days before your next billing date and submit your cancellation request in writing well before that deadline.

Your consumer rights in canada under the consumer protection act

Canadian federal and provincial consumer protection law gives you powerful rights that Faster Way's cancellation policy cannot override.

Automatic renewal disclosure requirements

Under Canada's Consumer Protection Act and equivalent provincial legislation, companies offering subscriptions with automatic renewal must clearly disclose before you pay: the full cost, billing frequency, cancellation deadline, and simple cancellation instructions. This information must be presented prominently and confirmed separately before your payment is processed. Your legal position is clear: if Faster Way buried these terms, failed to highlight them, or made cancellation harder than signup, you have grounds to request a refund.

In practice, this means if you cannot find the cancellation process clearly stated on your confirmation email or account dashboard, you likely did not receive adequate disclosure at purchase. Tocancel advises you to save all order confirmations and marketing emails as evidence of what was-or was not-explained to you upfront.

Cooling-off periods and refund rights

Most Canadian provinces recognize a 14-day cooling-off period for remote purchases (online, telephone, email). Some provinces extend this to 30 days. If you purchased a Faster Way membership within this window and either have not yet used the service or are dissatisfied with the terms, you may be entitled to a full refund regardless of the company's stated policy. The burden is on Faster Way to prove it gave you clear, separate confirmation of automatic renewal before charging you.

If Faster Way refuses to refund a charge that fell within your cooling-off period, you can escalate to your provincial consumer protection authority (listed at the end of this guide). These regulators take non-compliance seriously and can force refunds plus penalties.

How to cancel Faster Way step by step

Follow this clear, sequential process to cancel your membership and protect yourself.

Step 1: gather your account and billing information

1. Log into your Faster Way account using your email and password.
   • If you cannot access your account, reset your password using the login screen.
   • Note your next billing date; you will find this under Account Settings or Subscription Details.
2. Locate your most recent invoice or order confirmation email.
   • Search your inbox for emails from Faster Way with subject lines like "Invoice" or "Order Confirmation."
   • Save these emails as proof of your subscription terms.
3. Record your membership type (VIP monthly, program, etc.) and the amount charged monthly.
   • This information appears on your invoice under "Subscription" or "Recurring Charge."

Step 2: submit your cancellation request in writing via email

1. Compose a new email to the Faster Way support address ([email protected] or the contact address listed on your invoice).
   • Use the subject line: "Request to cancel subscription" or "Cancellation request."
   • Keep the tone professional and factual, not emotional.
2. In the email body, include:
   • Your full name and the email address associated with your account.
   • Your membership type (e.g., "VIP monthly" or "6-week program").
   • Your next billing date (found in your account).
   • A clear statement: "I request cancellation of my subscription, effective immediately" or "effective before [next billing date]."
   • Your reason for cancellation (optional but helpful: "The program no longer suits my schedule" or "I am no longer using the service").
   • A request for written confirmation: "Please confirm in writing that my subscription has been cancelled and no further charges will apply."
3. Send the email and keep a copy for your records.
   • Screenshot the "sent" confirmation in your email client as proof of submission.

Step 3: wait for written confirmation and verify cancellation

1. Expect a response from Faster Way within 5 to 10 business days.
   • Check both your inbox and spam folder for their reply.
   • They must confirm in writing that your subscription has ended and no further charges will apply.
2. Log back into your Faster Way account and verify the cancellation:
   • Check your Subscription or Account Settings page; it should say "Cancelled" or "No active subscription."
   • Confirm your next billing date is no longer listed.
3. Do not delete the confirmation email; you will need it if a dispute arises later.
   • If Faster Way charges you after you cancelled, this email proves you requested cancellation in writing.

Step 4: if you have merchandise returns

1. If you ordered physical items (supplements, apparel, etc.) and need to return them for refund or exchange, contact Faster Way's returns department separately.
   • Request a Return Merchandise Authorization (RMA) number via email: include photos of damage, packaging condition, and the defect.
   • Clearly write the RMA number on the outside of your return package using marker or tape.
2. Mail the return package to the returns address (typically provided in your RMA confirmation email).
   • Use trackable mail (Canada Post Xpresspost or UPS) so you have proof of delivery.
   • Keep your tracking number for 30 days in case the return gets lost.
3. Follow up in writing if you have not received a refund within 14 days of delivery.
   • Reference your RMA number and tracking number in your follow-up email.

Understanding Faster way's refund policy

Faster Way's stated refund policy is limited, but Canadian law may entitle you to more.

What the company promises

When canadian law may override company policy

If Faster Way charged you during the automatic renewal cooling-off period (typically 14 days after purchase in most provinces) and you did not receive clear, separate written confirmation of the auto-renewal terms before payment, you are entitled to a full refund under consumer protection law. This applies even if the company's stated policy says "no refunds." Additionally, if you can prove that Faster Way's cancellation instructions were unclear or hidden at the time of purchase, you have grounds for a refund complaint to your provincial authority.

Tocancel recommends that if Faster Way denies a refund you believe you are owed under law, do not accept the first "no." Escalate to your provincial consumer protection regulator with copies of your purchase confirmation and all cancellation correspondence.

What happens after you cancel

Cancellation is not the end of the process; you must verify that no further charges occur.

Immediate steps after receiving cancellation confirmation

1. Check your Faster Way account one more time to confirm "No active subscription" or "Cancelled" status appears.
   • If the status still shows "Active," email support again and request immediate action.
2. Monitor your bank account or credit card for the next billing cycle.
   • If your billing date was 5 days away when you cancelled, watch closely around that date.
   • If a charge appears after cancellation, screenshot it immediately as evidence of a billing error.
3. Do not unsubscribe from Faster Way's marketing emails yet; keep them for reference.
   • You can unsubscribe once you are certain no further charges will occur (after your original billing date passes).

If you are charged after cancellation

1. Contact your bank or credit card company immediately and dispute the charge.
   • Explain that you requested cancellation in writing and received confirmation.
   • Provide the date you sent your cancellation email and the date of the unwanted charge.
   • Your bank can reverse the charge and open a dispute case within 60 days of the transaction.
2. Email Faster Way support with the subject "Unauthorized charge after cancellation" and include:
   • Your cancellation request email (the one you sent earlier).
   • Faster Way's confirmation reply.
   • Screenshots of the unwanted charge from your bank statement.
   • A demand for an immediate refund and apology for the billing error.
3. If Faster Way does not refund within 10 business days, file a complaint with your provincial consumer protection authority.
   • Include all email correspondence, cancellation confirmations, and proof of the unauthorized charge.

Common cancellation mistakes to avoid

Cancellation feels stressful, and mistakes can cost you money. Here are the traps to sidestep.

Mistake 1: cancelling through the app instead of email

Many subscription apps offer an in-app cancellation button that appears to work instantly but leaves no paper trail. If Faster Way later claims your cancellation never arrived, you have no written proof. Always send your cancellation request by email so you have a timestamped record.

Mistake 2: failing to request written confirmation

A verbal cancellation or unconfirmed app-based request is not enough. Faster Way must send you written confirmation that your subscription has ended. Without this email, you cannot prove you cancelled if a dispute arises. Your cancellation email must explicitly request: "Please confirm in writing that my subscription has been cancelled."

Mistake 3: cancelling too close to your billing date

If you cancel on the day before your billing date or on your billing date itself, Faster Way may still charge you because the charge processes automatically before your cancellation is processed. Cancel at least 14 days before your next billing date to ensure the cancellation is fully processed before the renewal charge attempts to post.

Mistake 4: not monitoring your account after cancellation

Many cancellations fail silently. The company says your cancellation is "pending" or processes slowly, and you get charged again. Check your account status 3 days after submitting your cancellation request, and again 1 day before your next billing date. If the status still shows "Active," send a follow-up email immediately.

Mistake 5: deleting cancellation emails too quickly

Save every email related to your cancellation for at least 6 months. If a dispute arises or you need to escalate to a regulator, these emails are your proof. Create a folder called "Faster Way Cancellation" and archive all correspondence there.

Cancellation checklist

Use this checklist to track your progress and ensure nothing falls through the cracks.

How to escalate if Faster Way refuses to cancel

If Faster Way ignores your cancellation request or refuses to process it, you have regulatory power behind you.

Your provincial consumer protection authority

Each province in Canada has a consumer protection agency that enforces subscription cancellation law. If Faster Way fails to cancel your subscription within a reasonable timeframe (10 business days) or charges you after you cancelled, file a formal complaint:

What to include in your complaint

1. Copies of your cancellation request email and any response from Faster Way.
   • Include timestamps and subject lines.
2. Screenshots of your account showing the subscription was active, then your cancellation request, then charges after cancellation.
   • These visual proofs are powerful evidence.
3. Bank or credit card statements showing the unwanted charge(s).
   • Highlight the charge date and amount.
4. A written summary explaining:
   • When you purchased (month and year).
   • When you requested cancellation.
   • When Faster Way failed to cancel or charged you after cancellation.
   • The total amount lost to unwanted charges.
   • What remedy you are seeking (refund, cancellation, apology).

Tocancel's role in escalation

Tocancel helps consumers track their cancellation requests and escalation timelines. If you use Tocancel to organize your Faster Way correspondence, you can generate a clear audit trail to submit to regulators. This documentation significantly increases the likelihood that your complaint will be taken seriously and resolved in your favour.

Summary and next steps

You now understand your rights under Canadian consumer protection law and have a clear, step-by-step plan to cancel Faster Way safely.

Here is what you must do now:

1. Check your next billing date today. Set a calendar reminder for 14 days before it.
2. Compose your cancellation email right now using the template in this guide. Send it before you close this page.
3. Save your cancellation email and Faster Way's confirmation in a dedicated folder on your computer.
4. Monitor your bank account around your original billing date. If an unwanted charge appears, dispute it immediately.
5. If Faster Way refuses to cancel or charges you after cancellation, escalate to your provincial consumer protection authority using the contact list above.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. With clear documentation and the backing of Canadian consumer protection law, you can cancel Faster Way with confidence. Do not let auto-renewal surprise you again-act today.

Contact information for Faster Way cancellations and returns

Use these addresses and methods to submit your cancellation request and return merchandise:

Email cancellation requests to:

[email protected]

Subject line: "Request to cancel subscription" or "Cancellation request"

Include your full name, email address, membership type, and next billing date in your message.

Return merchandise to:

Faster Way Returns Department

Request a Return Merchandise Authorization (RMA) number from [email protected] before shipping. Write the RMA number clearly on the outside of your package. Ship via tracked mail (Canada Post Xpresspost or UPS) and keep your tracking number for 30 days.

Merchandise returns are typically processed within 14 days of receipt, though supplement refunds are non-refundable once opened.

Regulatory complaints (if Faster Way refuses to cancel):

Contact your provincial consumer protection authority using the table in the "How to escalate" section above. Your complaint is free to file and may result in a refund order and penalties against Faster Way for non-compliance with automatic renewal law.

Tocancel's guides exist to empower you. If you have questions about your rights or need help organizing cancellation correspondence, visit Tocancel.com to explore more resources. Your ability to cancel safely is your consumer right-now go and exercise it.