Cancel Fitness Premier: The Right Way

How to cancel your Fitness Premier membership in canada and stop unwanted charges

What is Fitness Premier and why cancelling matters to you

Fitness Premier is a gym and fitness membership service with locations across Canada, offering monthly and annual recurring memberships that include facility access, equipment, and fitness classes. Like most subscription services, your membership renews automatically each billing cycle unless you take active steps to cancel.

Whether you purchased through the Fitness Premier website, a third-party app store, or a promotional platform like Groupon, your cancellation rights remain the same. You have the legal right to exit this service without penalty, provided you follow the correct process. At Tocancel, we help thousands of Canadians understand their cancellation rights and take confident action to stop unwanted recurring charges.

Common reasons canadians cancel Fitness Premier

Members cancel for legitimate reasons: relocation outside service areas, injury or medical restrictions, schedule conflicts, finding a closer or more affordable gym, or promotional memberships ending. If you joined through a limited-time offer, your cancellation is straightforward once your commitment period ends. No reason you provide requires justification. Your decision to cancel is yours alone.

Why Fitness Premier memberships often go uncancelled

Many Canadians continue paying for unused gym memberships because the cancellation process feels unclear or deliberately complicated. Gyms sometimes require phone calls with long hold times, requests sent to obscure corporate addresses, or forms that disappear into a void. This friction is intentional in many cases. Tocancel exists to cut through that confusion and show you exactly how to reclaim control of your billing.

Your consumer rights in canada and how the law protects you

Federal and provincial consumer protection laws give you clear, enforceable rights when dealing with recurring billing services like gym memberships.

What canadian consumer protection law says about cancellation

Under the federal Consumer Protection Act and equivalent provincial legislation (Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act, Alberta's Fair Trading Act, and Quebec's Consumer Protection Act), businesses offering recurring billing must meet three core requirements. First, they must disclose the cost, frequency, and cancellation terms upfront in clear language. Second, they must provide at least one simple, accessible cancellation method. Third, they must stop charging you immediately upon receiving a valid cancellation request.

Your legal position is strong: if Fitness Premier continues charging after you have requested cancellation in writing, or if they make cancellation deliberately difficult by hiding contact information, requiring multiple phone calls, or ignoring written requests, they are violating consumer protection rules. You can escalate complaints to your provincial consumer protection authority, which has enforcement power to fine the company and compel refunds.

The right to cancel without penalty or hidden fees

You have the right to cancel Fitness Premier at any time unless you signed a long-term contract with explicit early-termination fees clearly disclosed at purchase. Even then, most Canadian provinces require gyms to allow cancellation with 30 days' notice. No legitimate fitness membership should lock you in indefinitely or charge a fee for the cancellation process itself.

If Fitness Premier attempts to charge an early-exit penalty or cancellation fee that was not clearly documented in your original agreement, you can dispute that charge with your bank and file a complaint with your provincial consumer protection authority. Tocancel recommends keeping all emails, receipts, and agreements as evidence of what you agreed to when you joined.

How to cancel Fitness Premier: methods and step-by-step instructions

Your cancellation path depends on where you purchased your membership and what contact information you have on file.

Method 1: cancel directly through the Fitness Premier website or app

If you created your membership online or through a mobile app, this is your fastest option.

1. Log into your Fitness Premier account on their website or mobile app
2. Navigate to "Account Settings" or "Membership Management" (exact label varies)
3. Select "View Membership" or "Manage Subscription"
4. Look for a "Cancel Membership" or "End Subscription" button
   • If you cannot find this option, move to Method 2 below
5. Follow the on-screen prompts, which may ask for cancellation reason and feedback
6. Confirm cancellation and request an on-screen confirmation message or email
7. Screenshot or save the confirmation page as proof

If the website or app offers no visible cancellation option, document this. This is often a first sign that the company is making cancellation deliberately difficult, which violates consumer protection law. Take screenshots and move to Method 2.

Method 2: request cancellation by email or contact form

Many Fitness Premier locations accept cancellation requests via email or their website contact form.

1. Visit the Fitness Premier website and locate their "Contact Us" page
2. Look for a member support email address or submit a contact form
3. Compose a clear cancellation request that includes:
   • Your full name and membership number (if you have it)
   • Your email address and phone number on file
   • The date you want the cancellation to take effect (immediate or 30 days out)
   • A clear statement: "I request immediate cancellation of my Fitness Premier membership, effective [date]"
   • A request for written confirmation of cancellation
4. Send the email from the same email address associated with your account
5. Keep a copy of the email you sent and the date and time you sent it
6. Wait 5 business days for a response
7. If no response arrives, move to Method 3

Email creates a paper trail. Always request a written confirmation email in return. If Fitness Premier ignores your email, this becomes evidence of non-compliance that you can present to your provincial consumer protection authority or your bank when you dispute the charge.

Method 3: send a formal cancellation letter by registered mail

If email fails, a registered letter with signature confirmation creates the strongest legal evidence that you attempted cancellation.

1. Locate Fitness Premier's corporate mailing address on their website or call their main office to confirm the correct address for membership cancellation requests
2. Write a formal letter (or use a template from Tocancel) that includes:
   • Your full name and membership number
   • Your account email and phone number
   • A clear statement: "I hereby request cancellation of my Fitness Premier membership effective [date]. Please confirm cancellation in writing within 10 business days."
   • Your signature and the date you are sending the letter
3. Use Canada Post Xpresspost or another registered mail service that provides signature confirmation and tracking
4. Keep your receipt, tracking number, and a copy of the letter
5. Wait 10 business days from the tracking date for a written response from Fitness Premier
6. If no confirmation arrives within 10 days, your attempt to cancel is documented, and you can escalate

Registered mail is the gold standard for cancellation evidence. If Fitness Premier ignores a registered letter and continues charging you, you have proof of your good-faith cancellation attempt. Present this evidence to your bank for a chargeback dispute and to your provincial consumer protection authority.

Method 4: cancel through your bank or payment provider

If Fitness Premier ignores your cancellation requests, you can stop the charges directly through your financial institution.

1. Contact your bank, credit card company, or payment service (PayPal, Apple Pay, Google Pay, etc.)
2. Request that they block all recurring charges from Fitness Premier
3. Ask to initiate a chargeback dispute for any charges that arrive after your cancellation request date
4. Provide your bank with copies of your cancellation requests (email, registered letter receipts, screenshots)
5. Explain that Fitness Premier did not honour your cancellation and continued charging without authorization
6. Your bank will contact Fitness Premier and reverse the disputed charges while they investigate

This is your nuclear option, but it is effective. Banks take unauthorized recurring charges seriously and often side with consumers when evidence is clear. Tocancel recommends using Methods 1-3 first, but never hesitate to escalate to your bank if Fitness Premier refuses to respect your cancellation.

Understanding refunds and when you may qualify for repayment

Your eligibility for a refund depends on the timing of your cancellation request and your provincial consumer protection rules.

When you qualify for a refund

You are entitled to a refund if Fitness Premier charges you after you have requested cancellation in writing. You are also entitled to a pro-rated refund if you cancel mid-month and your province allows it (Quebec and Ontario have stronger pro-ration rules than some other provinces). If you purchased an annual membership and cancel within the first 30 days, most provinces require gyms to refund the full amount minus a small administrative fee.

Do not assume you will receive a refund automatically. You must request it in writing after your cancellation is confirmed. In your cancellation letter, add: "Please confirm the effective cancellation date and whether any refund is due for unused services. If a refund applies, please process it within 30 days to the original payment method."

How to dispute charges if Fitness Premier continues billing

After you have submitted a cancellation request via email or registered mail and waited 10 business days without confirmation, take the following action.

1. Check your bank or credit card statement for any Fitness Premier charges that arrived after your cancellation request date
2. Contact your bank's customer service and request a dispute (also called a chargeback or reversal)
3. Provide:
   • Copies of all cancellation requests (email screenshots, registered mail tracking)
   • Your bank statement showing the disputed charges
   • A brief explanation: "I requested cancellation on [date], Fitness Premier did not honour it, and continued charging me without authorization"
4. Your bank will freeze the dispute and contact Fitness Premier within 7-10 business days
5. The refund will usually post to your account within 30 days if your bank approves the dispute

A successful chargeback refunds you and teaches Fitness Premier that ignoring cancellation requests has consequences. Your bank protects you here; use this power.

What to do immediately after cancellation

Cancelling is only half the battle. The weeks and months after cancellation require your attention to ensure no surprise charges appear.

Confirmation steps you must take

Within 24 hours of receiving cancellation confirmation from Fitness Premier, take these steps to protect yourself.

1. Save all confirmation emails to a dedicated folder in your email account
2. Screenshot any on-screen confirmation messages from the Fitness Premier app or website
3. If you used Method 3 (registered mail), file your tracking receipt in a safe place alongside a copy of the letter you sent
4. Set a phone reminder for 7 days before your next scheduled billing date to check your bank statement
5. Log into your Fitness Premier account one more time to verify it now shows "Cancelled" or "Inactive"

Monitoring for unauthorized charges

Check your bank statement or credit card statement on the 1st and 15th of each month for the next 90 days. Fitness Premier sometimes processes refunds slowly or accidentally re-bills cancelled accounts. If you see a charge after your cancellation effective date, dispute it immediately with your bank using the process outlined above. Do not wait or hope the charge reverses on its own.

Tocancel recommends setting a calendar reminder to check your statement every 30 days for the first 6 months after cancellation. This small habit catches billing errors before they compound into multiple unauthorized charges.

Common mistakes that delay cancellation or leave you unprotected

Even well-intentioned consumers sometimes make errors that weaken their cancellation position or leave charges running longer than necessary.

Mistake 1: cancelling only through verbal phone calls without written confirmation

A phone call leaves no proof. If Fitness Premier says "Yes, we have cancelled you," and charges continue, you have no record that you ever asked for cancellation. Always follow a phone call with an email confirmation request within 24 hours: "I spoke with [agent name] at [time] on [date] and requested cancellation effective [date]. Please send written confirmation."

Mistake 2: assuming your card being declined means cancellation worked

If a Fitness Premier charge bounces because your old card expired or was blocked, this does NOT cancel your membership. Fitness Premier will keep trying to collect, and the failed attempt may incur overdraft or declined-payment fees. You still need to submit a formal cancellation request via email or registered mail.

Mistake 3: not requesting a cancellation date in the future

If you cancel on the 20th and request an immediate cancellation, but Fitness Premier's system processes cancellations only on the 1st of the month, you may be charged one more time. To avoid this, request cancellation effective the last day of your current billing cycle. For example: "I request cancellation effective [specific date], no later than [your next billing date]."

Mistake 4: ignoring promotional membership terms

Groupon and other promotional platforms sometimes attach strict cancellation windows or minimum commitment periods. Read your original Groupon confirmation email or promotional terms. If it says "30-day commitment minimum," you cannot cancel before day 31 without potentially facing a fee. However, after the commitment period ends, cancellation is free and immediate.

Mistake 5: not keeping copies of everything

The moment you submit a cancellation request, save and print a copy of the email, the on-screen confirmation, or the registered mail receipt. Fitness Premier's customer service agents change; email addresses may be deactivated. Your saved copies are your insurance against "we have no record of your request."

Comparing your options at a glance

Your rights and escalation path if Fitness Premier refuses to cancel

If Fitness Premier ignores your cancellation requests and continues charging, you have formal channels to escalate.

Filing a complaint with your provincial consumer protection authority

Every Canadian province has a consumer protection office that investigates complaints about recurring billing violations. These authorities have legal power to fine companies and order refunds. Your provincial authority is your backstop if Fitness Premier ignores you.

To file a complaint, gather copies of your cancellation requests (email, registered letter, screenshots) and your bank statements showing charges after cancellation. Your provincial authority will contact Fitness Premier and demand they honour your cancellation and refund any unauthorized charges. This process typically resolves in 30-90 days.

Disputing with your bank or payment provider

Your bank or credit card company has teams dedicated to investigating unauthorized recurring charges. They will side with you if you provide clear evidence that you requested cancellation and Fitness Premier ignored it. This is often faster than provincial complaint processes and succeeds in 70-80% of cases.

Fitness Premier contact information and mailing addresses

Before submitting a formal cancellation letter via registered mail, confirm the correct corporate address by calling Fitness Premier's main customer service line or visiting their website. Corporate addresses change; using an outdated address delays your cancellation attempt.

For the most current Fitness Premier mailing address and email contact, visit their website's "Contact Us" page or call their member support line. When you call, ask: "What is the correct address to send a membership cancellation request?" Request the answer in writing via email confirmation if possible.

If you cannot locate current contact information, Tocancel recommends searching for "Fitness Premier corporate office" or "Fitness Premier customer service" on your membership confirmation email or original receipt. These documents often include the address used at signup.

Moving forward: take action today and reclaim control of your billing

Cancelling a gym membership should be simple. Your consumer rights in Canada are clear: you can cancel at any time, without penalty (unless you signed an explicit long-term contract), and Fitness Premier must honour your request within 10 business days. If they ignore you, you have powerful tools: bank disputes, provincial complaints, and registered mail proof.

Do not delay. Start with Method 1 (website or app cancellation) today. If that fails, move to Method 2 (email) within 24 hours. Document everything, keep copies, and set calendar reminders to monitor your bank statement. Thousands of Canadians have successfully cancelled fitness memberships using the steps outlined here, and Tocancel has helped consumers recover thousands of dollars in unauthorized charges by walking them through the escalation process.

You have the right to cancel. You have the law on your side. Now take the first step: log into your Fitness Premier account right now and look for the cancellation button. If you find it, click it today. If you do not, send that cancellation email tonight. Tocancel is here to remind you that this process works, and you can do this. Stop paying for a membership you do not use. Reclaim your money and your peace of mind.