Cancel Openfit: The Right Way

How to cancel Openfit in canada and reclaim your subscription control

Why you might cancel Openfit

Openfit (also known as BODi) is a subscription-based digital fitness platform that streams on-demand workout videos, live coaching classes, personalized fitness programs and nutrition plans directly to your device through a web browser or mobile app. The service includes progress tracking, customizable workout schedules and community support features. If you signed up for Openfit but discovered it no longer aligns with your fitness goals, budget or lifestyle, cancelling stops future charges immediately. At Tocancel, we help thousands of Canadian subscribers navigate fitness app cancellations each month, and Openfit is one of the services people contact us about most frequently.

Common reasons to cancel

You might cancel Openfit for many legitimate reasons. Perhaps you found a different fitness platform that suits your needs better, your budget has tightened and you need to cut discretionary spending, or you realize you are not using the service enough to justify the monthly cost. If you started with a free trial and discovered Openfit was not what you expected, cancelling before the trial period ends prevents an unwanted charge from hitting your payment method. Some subscribers cancel temporarily while traveling or during intense work periods, then resubscribe later. Whatever your reason, Tocancel recommends cancelling as soon as you decide to avoid paying for another full billing cycle.

What happens to your account after cancellation

Understanding what occurs after you cancel ensures you know what to expect. Your access to workouts, live classes and meal plans may continue until your current billing period ends, or it may stop immediately, depending on your subscription type and how you purchased it. If you bought your subscription through the Apple App Store or Google Play Store, your access typically ends when the billing cycle concludes. Free trial cancellations sometimes terminate access right away, so verify your confirmation email carefully. Tocancel advises keeping a screenshot or confirmation email of your cancellation as proof, since this protects you if the company charges you again by mistake.

Openfit pricing and subscription plans in canada

Openfit offers several subscription tiers with different features and price points across Canada.

Pricing varies based on promotions, whether you are a new or returning subscriber, and your region. Check your Openfit account settings directly to see your exact plan cost and next billing date, since rates may differ by location and payment method. This information becomes critical when you decide to cancel, because it tells you exactly when your charges will stop.

Your consumer rights when cancelling a subscription in canada

Canadian consumer protection laws give you specific rights when you cancel a digital subscription, though the exact rules depend on which province you live in.

Federal and provincial consumer protection laws

Canada does not have a single federal law that guarantees refunds for all digital service cancellations. However, the Competition Act (enforced by the Competition Bureau) requires that companies clearly disclose renewal terms before you pay, and prohibits deceptive or misleading practices. Your province or territory may offer additional protections. For example, many provinces require companies to obtain your express consent before charging you for a subscription renewal. If Openfit misrepresented what the service includes, did not clearly disclose the cancellation method, or charged you without consent, you have grounds to dispute the charge. Your legal position is strong: the law assumes that the company must be transparent about how you cancel, and that cancellation must be as easy as signup. Contact your provincial consumer protection office if Openfit refuses to honour your cancellation or continues charging after you cancel.

The right to cancel before you are charged

You have the right to cancel your Openfit subscription before your next billing date to prevent future charges. Most provinces in Canada require businesses to give you a clear, accessible way to cancel at any time, and to honour that cancellation before the next billing cycle. If you cancel within your free trial period, the company must not charge you. If you cancel after the trial ends but before your billing date, you owe nothing more. This is not a courtesy from Openfit; it is a consumer protection principle embedded in Canadian law. Tocancel strongly advises acting on this right before your billing date arrives.

How to cancel Openfit step by step

Openfit offers two primary cancellation methods, with the online method being faster and providing immediate confirmation.

Method 1: cancel online via your Openfit account (fastest)

Cancelling through your Openfit account dashboard is the preferred method because it is immediate and provides on-screen confirmation. Follow these steps:

1. Visit the Openfit website or open the Openfit mobile app on your phone or tablet.
2. Log in using your account email and password.
   • If you forgot your password, tap or click "Forgot Password" and reset it before proceeding.
3. Navigate to your Account Settings or Subscription Settings (this may appear under a profile icon or menu).
   • On the web, look for an icon in the top-right corner.
   • On mobile, swipe to the menu or tap the settings gear icon.
4. Locate the "Cancel Subscription" or "Manage Subscription" option.
   • Read any messages Openfit displays; these often mention your final billing date.
5. Select "Cancel Subscription" and confirm your choice.
   • Openfit may ask why you are cancelling; you can skip this or provide feedback.
   • Do not select "Pause Subscription" unless you intend to resume later.
6. Take a screenshot of the confirmation page or save the confirmation email sent to your inbox.
   • This proof protects you if Openfit charges you again.

This method takes 2 to 3 minutes and eliminates the need to speak with a representative, so you avoid phone queues and have an instant record.

Method 2: cancel by phone

If you prefer to speak with a representative or encounter technical issues online, you can cancel over the phone.

1. Call Openfit customer service at (310) 883-9000.
   • Note this is a US-based number; standard long-distance rates apply from Canada.
   • Call during business hours to reach a live agent faster.
2. Prepare your account information before calling.
   • Have your account email address ready.
   • Provide your full name.
   • Know your subscription plan type (monthly or annual).
3. Tell the representative you want to cancel your subscription.
   • Be clear and direct; say "I want to cancel" rather than asking about pausing or pausing temporarily.
4. Confirm your cancellation date and whether you receive a refund.
   • Ask the representative to send a confirmation email to your account email address.
5. After the call, follow up with a confirmation email from the agent.
   • If you do not receive one within 24 hours, contact customer service again.

Phone cancellation works well if you want a human conversation or need help navigating the app, but expect a longer wait time compared to cancelling online.

Cancel if you subscribed through an app store

If you purchased your Openfit subscription through the Apple App Store or Google Play Store, you must cancel through that platform, not through Openfit directly.

1. For Apple App Store subscribers:
   • On iPhone or iPad, open the Settings app.
   • Tap your name at the top, then select "Subscriptions".
   • Find and tap "Openfit".
   • Tap "Cancel Subscription" and confirm.
2. For Google Play Store subscribers:
   • Open the Google Play app on your Android device.
   • Tap the menu icon (three horizontal lines) and select "Subscriptions".
   • Find and tap "Openfit".
   • Tap "Cancel Subscription" and confirm.
3. Verify the cancellation with a screenshot or email confirmation from the app store.

App store cancellations are processed by Apple or Google, not Openfit, so your access typically ends at the next billing date and your payment method is no longer charged by Openfit.

Refunds and what happens to your balance after cancellation

Understanding refund eligibility protects you from unexpected charges and helps you recover money if you cancel close to your billing date.

Refund eligibility and timelines

Openfit generally does not offer refunds for partial billing cycles; you lose access when your current billing period ends unless you cancel before the renewal date. However, if you cancel during a free trial period, you are not charged at all. If you cancel within 14 days of a purchase and have used the service minimally, you may be eligible for a refund depending on your province and how you paid. Refunds, if applicable, typically process within 5 to 10 business days to your original payment method. Tocancel recommends contacting Openfit customer service immediately if you believe you are entitled to a refund, because you must request it within a reasonable time frame (usually 30 days of the charge) to have any chance of success.

Avoiding unwanted charges after cancellation

Sometimes Openfit charges your payment method even after you cancel; this can happen due to system delays or account errors. To protect yourself, check your credit card or bank statement 3 to 5 days after your cancellation to confirm no new charge appears on your next scheduled billing date. If you see an unexpected charge after cancellation, contact your bank or credit card company immediately and file a dispute. Provide your cancellation confirmation email or screenshot as proof you cancelled. Your bank will reverse the charge while it investigates. Simultaneously, email Openfit customer service with proof of your cancellation and the unwanted charge; request a full refund. In Canada, your bank is required by law to investigate disputes within a set timeframe, so you have strong protections if you act quickly.

Common mistakes when cancelling Openfit

Many subscribers make small errors that delay or complicate their cancellation; knowing these traps helps you avoid them.

Mistakes that leave you still subscribed

It is frustrating to think you have cancelled only to be charged again, but several common mistakes cause this.

• Pausing instead of cancelling: Many apps offer a "Pause Subscription" option that suspends charges for 1 to 3 months but does not actually cancel your account. After the pause ends, your subscription resumes and you are charged again. Always select "Cancel" unless you intend to return soon.
• Cancelling through the wrong platform: If you subscribed via Apple App Store or Google Play, cancelling only through the Openfit website will not work; you must cancel in the app store itself. Check your original purchase confirmation email to see which platform you used.
• Cancelling but not confirming: Some cancellation screens ask for final confirmation; if you close the app or browser before confirming, your cancellation does not process. Always complete every step and wait for a confirmation message.
• Failing to save proof: Without a screenshot or confirmation email, Openfit may deny you ever cancelled if you are charged again. Take proof immediately so you have evidence for disputes.
• Cancelling with a different account: If you use multiple email addresses or have restarted the app, ensure you are logged into the correct account before cancelling. Cancelling the wrong account leaves your paid subscription active.

Double-check your confirmation and your bank statement one week after cancelling to ensure the cancellation took effect.

What to do after you cancel Openfit

Your cancellation is complete, but a few follow-up steps help prevent billing surprises and protect your data.

Monitor your billing and secure your data

After you cancel, log into your bank or credit card account and check your statement 3 to 5 days later to confirm no new Openfit charge appears. If your billing date has not yet arrived, wait until after that date to verify no charge posts. You can also remove your payment method from the Openfit account if you wish, but most subscribers simply leave it in place and rely on the cancellation confirmation to stop charges. If you want to erase your account data entirely (workout history, saved workouts, dietary logs), contact Openfit support and request account deletion; Openfit must comply with your request under most provincial privacy laws. Keep your cancellation confirmation email for at least 6 months in case a billing dispute arises later.

Consider alternatives if you want to stay active

If you cancelled Openfit because of cost, features or workout style, you have many Canadian-friendly alternatives. Tocancel helps subscribers compare fitness apps and find options that match their budget and goals, so visit Tocancel if you want guidance on other services. Some alternatives offer free trials, so you can test them before committing to a paid plan.

Cancellation checklist and summary

Use this checklist to ensure your Openfit cancellation is complete and protected.

Once all tasks are complete, your cancellation is secure and protected.

When to contact Openfit support or escalate your complaint

If Openfit refuses to cancel your account, continues charging after you cancel, or does not respond to your cancellation request, you have several escalation options.

Contact Openfit directly first

Email Openfit customer service at [email protected] or use the in-app chat feature (if available) and clearly state that your cancellation was not processed or that you were charged after cancelling. Attach your proof (screenshot or confirmation email) and your billing statement showing the unwanted charge. Request a written response within 7 days. Keep a copy of this email for your records.

Dispute the charge with your bank

If Openfit does not respond or refuses to refund you, contact your bank or credit card company and file a billing dispute. Provide your cancellation proof and explain that the charge appeared after you cancelled. Your financial institution will investigate at no cost to you and will typically reverse the charge while the dispute is pending, giving you a refund within 2 to 5 business days. The company then has 30 to 45 days to prove the charge was legitimate; your cancellation email will be strong evidence in your favour.

Contact your provincial consumer protection office

If the dispute is large and Openfit or your bank is unresponsive, file a complaint with your provincial consumer protection authority. In Ontario, contact the Ministry of Government and Consumer Services; in British Columbia, contact the Consumer Protection BC office; in Alberta, contact Alberta Service. Federal complaints can be filed with the Competition Bureau. These agencies investigate unfair subscription practices and can compel companies to refund consumers. Tocancel partners with these offices to help consumers understand their rights, and Tocancel's guides often reference official government consumer protection resources so you know exactly where to escalate.

Final steps and contact information

Cancelling Openfit is straightforward when you follow the right steps and keep proof of your cancellation. You have strong consumer protection rights in Canada, and Openfit must honour your cancellation request. If the company fails to cancel your account or charges you afterward, you have legal recourse through your bank, your provincial consumer protection office, and the Competition Bureau.

Tocancel has helped thousands of Canadian consumers cancel unwanted subscriptions, dispute unauthorized charges, and recover refunds. Whether you are cancelling Openfit, a streaming service, gym membership or software subscription, Tocancel provides step-by-step guidance tailored to your province and payment method. Visit Tocancel.com today to access our complete library of cancellation guides, track your cancellations, and find your fastest path to cancellation. Tocancel empowers you to take control of your subscriptions and protect your wallet, so you cancel with confidence and never pay for a service you do not use.