Cancel Walkfit: The Right Way to Keep Fit

How to cancel your WalkFit subscription in canada and stop unwanted charges

Why you might cancel WalkFit and what you need to know

WalkFit is a walking-focused fitness subscription that delivers guided audio workouts, daily motivation and integration with your activity tracker. You access it through the Apple App Store, Google Play or via web, and pay a recurring monthly or quarterly fee for premium features like personalized coaching and nutrition guidance.

Many Canadian subscribers cancel because the workout pace doesn't match their schedule, the fitness level doesn't fit their needs, or they've switched to a free alternative. The challenge is that cancelling the app itself does nothing to stop charges. Your subscription lives in your payment account, not on your device. At Tocancel, we've helped thousands of Canadians navigate this exact situation, and we know exactly where the confusion happens.

Common reasons canadians cancel WalkFit

You might be ready to cancel if the workouts aren't keeping you motivated, your budget has tightened, or you've found another fitness app that suits your lifestyle better. Some subscribers realize the subscription wasn't worth the monthly cost, or they prefer in-person classes or free YouTube alternatives. Whatever your reason, your decision to cancel is valid, and you have clear rights to do so under Canadian consumer protection law.

What happens if you don't cancel in time

WalkFit charges in Canadian dollars on your renewal date each month or quarter, depending on your plan. If you miss your cancellation deadline by even one day, your payment method gets charged for the next billing cycle automatically. This is why timing your cancellation carefully matters. You must cancel at least 24 hours before your next renewal date to avoid an unwanted charge.

WalkFit pricing in canada

Understanding what you're currently paying helps you make an informed decision about whether to continue or cancel.

Monthly subscribers pay $58.00 CAD every 30 days. Quarterly subscribers pay $66.65 CAD every 90 days. Over a full year, monthly plans cost $696.00 CAD, while quarterly plans cost $266.60 CAD annually. Recognizing this cost is essential when deciding whether cancellation is right for you.

How to cancel WalkFit on apple devices (iOS)

Cancelling through Apple's App Store is the only way to stop charges if you subscribed on an iPhone or iPad.

The biggest mistake Canadians make is deleting the WalkFit app and thinking the subscription is gone. Deleting the app does not cancel your subscription. Your payment method will continue to be charged on your renewal date. You must access your subscription through your Apple ID settings instead.

1. Open the Apple App Store app on your iPhone or iPad.
   • Do not open the WalkFit app itself. Go directly to the App Store icon on your home screen.
2. Tap the profile icon in the top-right corner of the screen.
   • This is a small circle that shows your initials or profile picture.
3. Select "Subscriptions" from the menu that appears.
   • You'll see a list of all active and expired subscriptions linked to your Apple ID.
4. Find "WalkFit" in your active subscriptions list.
   • If you see multiple WalkFit entries, tap each one to confirm which billing period matches your current plan (monthly or quarterly).
5. Tap "WalkFit" to open your subscription details page.
   • You'll see information about your next renewal date and the amount you'll be charged.
6. Tap "Cancel Subscription" or "Edit" (depending on your iOS version).
   • Apple will prompt you with a reason form. You can skip this or provide feedback.
7. Confirm your cancellation when Apple asks for final confirmation.
   • You'll receive a confirmation message stating that your cancellation is effective at the end of your current billing period.
   • Take a screenshot of this confirmation page in case WalkFit charges you again by mistake.

Critical timing tip: Cancel at least 24 hours before your renewal date. If your next charge is tomorrow, you may not have time to complete cancellation. Check your renewal date on the subscription details page before you start.

How to cancel WalkFit on android devices

Android users must cancel through Google Play, not through the WalkFit app itself.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top-right corner (a circle with your initials).
2. Select "Payments and subscriptions" from the menu.
   • This takes you to your Google Play subscription management page.
3. Tap "Subscriptions" to see all active subscriptions.
   • You'll see a list of every subscription linked to your Google account.
4. Find "WalkFit" in the list and tap it.
   • The subscription details page will show your next billing date and the amount you'll be charged.
5. Tap "Cancel subscription" at the bottom of the page.
   • Google will ask why you're cancelling. You can select a reason or skip this step.
6. Confirm your cancellation when prompted.
   • You'll see a confirmation message. Your subscription will end at the end of your current billing period.
   • Save a screenshot of this confirmation for your records.

Just like with Apple, you must cancel at least 24 hours before your renewal date to avoid being charged again.

How to cancel WalkFit through email or phone

If you subscribed directly through the WalkFit website or prefer to speak with a person, you can contact WalkFit's customer support team directly.

Cancellation by email

Send a cancellation request to [email protected]. Include the following information in your email:

• Your full name
• Your order number or account email address
• Your reason for cancellation (optional but helpful)
• A clear statement: "I request to cancel my WalkFit subscription effective immediately"

Email cancellations typically take 2 to 5 business days to process. To be safe, send your cancellation email at least one week before your renewal date. Keep a copy of your sent email and the confirmation response as proof that you initiated cancellation.

Cancellation by phone

Call WalkFit customer support at 800-819-6294. Customer service hours are Monday to Friday, 5:00 a.m. to 4:00 p.m. Pacific Time, and Saturday, 7:00 a.m. to 3:00 p.m. Pacific Time. Note that this is Pacific Time, not Eastern Time, so adjust accordingly if you're in Ontario, Quebec or Atlantic Canada.

When you call, have your order number and account details ready. Ask the support agent to confirm your cancellation in writing and request an email confirmation. Write down the agent's name, the date and time of your call, and the confirmation details. This documentation protects you if WalkFit charges you again by mistake.

Your consumer rights and what canadian law guarantees

In Canada, your right to cancel a subscription is protected under the Competition Act and provincial consumer protection legislation. These laws require companies to make cancellation as easy as signing up, and to clearly disclose billing terms before you pay.

Your legal position is straightforward: you have the right to cancel your WalkFit subscription at any time. WalkFit cannot force you to continue paying or lock you into a long-term contract. Once you've cancelled, you cannot be charged again unless you deliberately reactivate your subscription.

If WalkFit charges you after you've cancelled, you can dispute the charge with your credit card company or bank. In Canada, the dispute is handled under your payment processor's dispute resolution process. You must report the unauthorized charge within 60 days to maintain your consumer protection rights. Contact your bank or credit card issuer immediately if you see a charge after cancellation.

If WalkFit refuses to cancel your subscription or ignores your cancellation request, you can escalate your complaint to your provincial consumer protection authority. In Ontario, that's the Ministry of Government and Consumer Services. In British Columbia, it's the Better Business Bureau (BBB) or Consumer Protection BC. These agencies have enforcement power and can compel WalkFit to refund unauthorized charges.

What happens after you cancel

Cancelling your subscription doesn't mean you lose access immediately. You'll retain full access to WalkFit until the end of your current billing period.

For example, if you cancel on the 15th of the month and your billing date is the 25th, you can still use WalkFit until the 25th. After that date, your access ends and you'll be locked out of premium features. You cannot reverse a cancellation after the final billing date, so plan accordingly.

Download any personal data, workout history or progress records before your access ends if you want to keep them. WalkFit may delete your account data after a set period of inactivity. Once your subscription ends, you'll lose the ability to access this information unless you save it separately.

Refunds and what to expect

WalkFit does not issue refunds for partial months or quarters. If you cancel mid-cycle, you've already paid for that billing period and will not receive money back.

The only exception is if WalkFit charged you twice in error or continued charging after you cancelled. In that case, contact WalkFit customer service immediately and request a refund for the duplicate or unauthorized charge. Provide proof that you cancelled (your screenshot or email confirmation). WalkFit should process the refund within 5 to 10 business days. If they refuse, dispute the charge with your bank or credit card company.

If you paid via credit card, your bank may allow you to dispute the charge even if WalkFit denies your refund request. Your bank has independent authority to investigate and reverse charges on your behalf under Canadian banking regulations.

Common mistakes canadians make when cancelling

Cancelling a subscription should be simple, but small errors can leave you with unwanted charges and frustration.

Deleting the app instead of cancelling the subscription

The single biggest mistake is removing the WalkFit app from your phone and thinking the subscription is gone. Your subscription lives in your Apple ID or Google Account, not on your device. Deleting the app does absolutely nothing to stop future charges. You must cancel the subscription through your payment account settings to prevent renewal.

Missing the 24-hour cancellation window

WalkFit charges you on your renewal date if you haven't cancelled at least 24 hours prior. If your renewal date is tomorrow and you only decide to cancel today, you may be too late. Check your renewal date immediately and act fast if you're close to the deadline.

Not saving your cancellation confirmation

Take a screenshot or save the confirmation email that shows your cancellation was successful. If WalkFit charges you again by mistake, this proof is essential when you dispute the charge with your bank or complaint with your provincial consumer authority.

Cancelling through email without follow-up

Email cancellations can take several business days and sometimes get lost. Send your cancellation email at least one week before your renewal date. If you don't receive confirmation within two business days, call customer support at 800-819-6294 to confirm your request was received.

Not checking your account after cancellation

After you've cancelled, log into your subscription settings one week before what would have been your renewal date. Confirm that your subscription shows as "cancelled" or "expired." If it still shows as active, contact WalkFit immediately. This proactive step catches errors before you're charged.

Should you cancel or keep WalkFit?

Before you cancel, consider whether a temporary pause rather than full cancellation might work better for you. Some fitness subscriptions offer hold features that let you freeze your account for 30 to 90 days at no cost. Check with WalkFit customer service to see if this option is available. Contact [email protected] or call 800-819-6294 to ask.

If you're cancelling because of cost, ask WalkFit customer service if they offer a discounted annual rate or a lower-tier plan. Sometimes a simple conversation can resolve pricing concerns without cancellation.

Cancellation checklist and next steps

Use this checklist to ensure you cancel correctly and protect yourself from future charges.

• Find your WalkFit renewal date (check your App Store, Google Play, or confirmation email).
• Choose your cancellation method: in-app (Apple/Android), email, or phone.
• If using email, send your request to [email protected] at least 7 days before renewal.
• If using phone, call 800-819-6294 and get the agent's name and confirmation number.
• Save a screenshot or email confirmation of your successful cancellation.
• Check your subscription settings one week before your old renewal date to confirm the status is "cancelled."
• Monitor your bank or credit card statement after the renewal date passes. You should see no charge.
• If you're charged after cancellation, contact your bank within 60 days to dispute the charge.
• If WalkFit refuses a refund, file a complaint with your provincial consumer protection authority.

Your path forward with tocancel

Cancelling WalkFit is a straightforward process when you follow the right steps and timing. The key is to cancel through your payment account (Apple ID, Google Account, or directly with WalkFit), not through the app itself. You have full legal rights to cancel at any time under Canadian consumer protection law, and WalkFit cannot force you to continue paying.

Document everything: save your cancellation confirmation, note the date and time you cancelled, and watch your account to ensure no charges appear after your subscription ends. If WalkFit charges you after cancellation, you have powerful remedies available-dispute the charge with your bank or escalate to your provincial consumer authority.

Tocancel has helped thousands of Canadians successfully cancel unwanted subscriptions and recover unauthorized charges. If you encounter resistance from WalkFit or have questions during your cancellation, visit Tocancel.com for step-by-step guidance specific to your situation. Remember: you are in control here. A company cannot legally prevent you from cancelling a subscription, and Tocancel is here to empower you to take that action with confidence.

For customer service assistance, contact WalkFit directly:

• Email: [email protected]
• Phone: 800-819-6294 (Monday-Friday, 5:00 a.m.-4:00 p.m. PT; Saturday, 7:00 a.m.-3:00 p.m. PT)