Cancel Fasthosts: The Right Way

How to cancel Fasthosts in canada and claim your refund

Why canadians are cancelling Fasthosts

Fasthosts is a UK-based web hosting provider offering shared hosting, virtual private servers (VPS), dedicated servers, email services, and website builders to customers across Canada and internationally. The company publishes money-back guarantees-typically 30 days for most hosting packages and 60 days for reseller plans-but many Canadian customers find themselves locked into auto-renewal cycles, unexpected billing charges, or unclear cancellation pathways.

You deserve transparency when you sign up for a service, and you have the right to cancel without artificial barriers. At Tocancel, we help thousands of consumers navigate cancellation processes every month, and Fasthosts cancellations are among the most common requests we receive. Your frustration is valid, and cancelling does not have to be complicated.

Common reasons canadians cancel Fasthosts

You may decide to cancel Fasthosts because you found a cheaper alternative, your website has outgrown shared hosting and you need more resources, customer support has not met your expectations, or billing charges surprised you. Whatever your reason, you hold the right to cancel and to claim a refund if you qualify under the company's published guarantees or Canadian consumer protection law.

Your consumer rights in canada

Canadian consumer protection law, including the Competition Act and provincial legislation such as Ontario's Consumer Protection Act, gives you clear rights over digital services and subscriptions. Fasthosts must honor its published money-back guarantees, cannot use deceptive practices to prevent cancellation, and must refund you for unused portions of your subscription if you qualify. If Fasthosts refuses a legitimate refund claim, you can escalate to your provincial consumer protection authority or the Competition Bureau of Canada. This means you are protected-the law is on your side.

Fasthosts pricing in canada and which plans cost too much

Before you decide whether to stay or cancel, understand exactly what you are paying and which plan you are on.

Current Fasthosts plans and monthly costs in CAD

Should you stay or cancel Fasthosts

You should strongly consider cancelling if you are paying more than $5 per month for basic shared hosting when competitors offer the same features for less, or if support response times consistently exceed 24 hours. Cancel immediately if you activated your service within the last 30 days (for shared hosting or email) or 60 days (for reseller plans) and have not used it meaningfully-you likely qualify for a full refund. Stay with Fasthosts only if the service meets your current needs, uptime is reliable, and you are satisfied with support quality. Do not stay simply out of inertia or fear of the cancellation process; Tocancel exists to help you take back control.

How to cancel Fasthosts step by step

Follow these clear steps to cancel your Fasthosts account and avoid common pitfalls that delay your refund.

Method 1: cancellation through your control panel

Most Fasthosts customers can cancel directly from their account dashboard, though not all services offer self-service cancellation.

1. Log in to your Fasthosts account using your email and password.
   • Go to the Fasthosts website and click "Log in" in the top right corner.
2. Navigate to "My Services" or "Billing" (the exact label depends on your account age and service type).
   • Look for a section labelled "Active Services" or "Orders".
3. Select the service you want to cancel (e.g., "Start Shared Hosting").
   • Click the three-dot menu or "Manage" button next to your service.
4. Look for a "Cancel" or "Request cancellation" button.
   • If no button appears, the service may require phone or email cancellation (see Method 2 below).
5. Review the cancellation notice and confirm your request.
   • Fasthosts will show you the refund amount (if any) and effective cancellation date.
6. Confirm the cancellation and download your confirmation email.
   • Keep this email as proof for Tocancel records or future disputes with your bank.

Self-service cancellation through the control panel is the fastest method and generates an immediate confirmation you can reference.

Method 2: cancellation by email or phone

If your Fasthosts service does not permit self-service cancellation, or if you prefer a documented trail, contact Fasthosts directly by email or telephone.

1. Gather your account information: your customer number, registered email address, and the service name you wish to cancel.
2. Email Fasthosts support at [email protected] with a clear subject line: "Cancellation Request - [Your Customer Number]".
   • Include your full name, registered email, and the specific service you want to cancel.
   • State your cancellation reason (optional but helpful for your own records).
   • Request a written confirmation of the cancellation and any refund amount.
3. Alternatively, call Fasthosts customer support if you need immediate confirmation.
   • Contact details are available on the Fasthosts account dashboard under "Help".
4. Request a confirmation email after your call ends.
   • Follow up with a brief email summarizing what was discussed ("Confirmation of our call on [date] regarding cancellation of [service]").
5. Keep all emails, call records, and confirmation numbers.
   • If a dispute arises, this documentation will prove you initiated cancellation on a specific date.

Email and phone cancellation create a documented record that protects you if Fasthosts disputes your refund claim later.

Method 3: formal written notice by registered mail

For maximum legal protection-especially if you are claiming a refund and expect resistance-send a formal cancellation notice by registered mail with return receipt.

1. Draft a formal cancellation letter in English (Canada).
   • Include: your full name, customer number, registered email, the service name, activation date, and your clear statement: "I request cancellation of [service name] effective immediately and claim a refund under your published 30/60-day money-back guarantee."
2. Address your letter to Fasthosts Ltd., using the address found on your invoice or the Fasthosts website.
   • Confirm the mailing address on your most recent invoice or account statement.
3. Send the letter by Canada Post Registered Mail with Return Receipt.
   • This service provides proof of delivery-you will receive a signed receipt showing the date Fasthosts received your letter.
   • Cost is approximately $15.00 CAD.
4. Keep the return receipt and a copy of your letter for your records.
   • This evidence will support you if you need to escalate to the Competition Bureau or provincial consumer protection authority.
5. Follow up by email 5 business days after you send the letter.
   • Reference your registered mail date and ask for written confirmation of receipt and cancellation status.

Registered mail creates an irrefutable legal record that you initiated cancellation on a specific date-this is your strongest protection under Canadian consumer law.

Understanding refunds and timelines with Fasthosts

Fasthosts publishes money-back guarantees, but the refund timeline and conditions depend on your plan and how long you have held the service.

Refund eligibility and timelines

Fasthosts offers a 30-day money-back guarantee for most shared hosting and email services. This means if you cancel within 30 days of activation and have not materially used the service, you qualify for a full refund of your initial payment. Reseller hosting plans qualify for a 60-day guarantee. If you cancel after the guarantee window closes, you may still be entitled to a pro-rata refund for the unused portion of your billing cycle under Canadian consumer protection law-this is a right separate from Fasthosts' published guarantee.

After you submit your cancellation request, Fasthosts typically processes refunds within 5 to 10 business days. The refund appears as a credit to your original payment method (credit card, debit card, or PayPal). In practice, your bank or payment processor may take an additional 2 to 5 business days to post the credit to your account. Therefore, expect to see your refund appear 7 to 15 business days after you submit your cancellation request.

If you do not see a refund within 15 business days, contact Fasthosts support immediately and reference your cancellation confirmation number. At Tocancel, we recommend creating a calendar reminder 12 days after cancellation to check your bank account-this gives you time to escalate if the refund is late.

What to do if Fasthosts denies your refund

If Fasthosts refuses to refund you after you cancel within the 30 or 60-day window, or if they claim you "used" the service too much, you have legal recourse. Under Canadian consumer protection law, you have the right to cancel and receive a refund for unused services if the service was not delivered as promised or if you cancel within a reasonable time. If Fasthosts denies your claim, escalate to your provincial consumer protection authority or file a complaint with the Competition Bureau of Canada. Your legal position is strong because the company published its money-back guarantee-this is a binding offer under contract law.

Document everything: your cancellation confirmation email, the cancellation date, your payment receipt, and Fasthosts' refusal email. Tocancel can help you prepare this documentation for your complaint.

Common mistakes canadians make when cancelling Fasthosts

Many people who cancel Fasthosts accidentally delay their refund or lose their legal leverage by making preventable errors. Here are the traps to avoid.

Mistake 1: cancelling without saving confirmation emails

If you cancel through the control panel and do not download or save your confirmation email, you lose proof of the cancellation date. Fasthosts support may later claim they have no record of your request, or argue about when you initiated the cancellation. Always screenshot or download your confirmation email immediately after submitting your cancellation request. Forward a copy to your personal email address for safekeeping.

Mistake 2: assuming cancellation stops charges immediately

You request cancellation on day 15 of your billing cycle, but your next charge processes on day 30 before the cancellation takes effect. Fasthosts typically honors your cancellation on the next billing date, not the date you request it. If you want to avoid the final charge, request cancellation at least 3 to 5 days before your renewal date. Check your account dashboard for your renewal date and mark your calendar in advance.

Mistake 3: paying for a full year, then cancelling after one month

Many customers purchase a discounted annual plan, then realize the service does not meet their needs within 30 days. If you cancel within 30 days of activation, Fasthosts' money-back guarantee covers you-you qualify for a refund of the full annual payment, not just one month's portion. However, if you wait until day 45 to cancel, you fall outside the 30-day window and forfeit your right to the guarantee refund. Read the money-back guarantee terms carefully and act within the window if you are unsure about the service.

Mistake 4: not requesting a refund explicitly

You cancel your service, but you never ask Fasthosts for a refund. The company may assume you simply do not want auto-renewal and may not process a refund automatically. When you submit your cancellation request, explicitly state: "I request cancellation and a full refund under your 30-day money-back guarantee" or "I request cancellation and a pro-rata refund for unused service." This clarity ensures Fasthosts processes your refund, not just your cancellation.

Mistake 5: ignoring automated emails asking you to reconsider

After you request cancellation, Fasthosts may send you automated emails offering discounts or asking you to confirm your cancellation. These emails are optional-they do not cancel your cancellation request. If you receive such an email and you are certain you want to cancel, ignore it or reply "I confirm cancellation as previously requested." Do not click links in these emails unless you are certain you want to stay; one click could restart your service.

After you cancel Fasthosts: what to do next

Cancelling is just the first step. Here is what you need to do to protect yourself and ensure a smooth transition.

Backup your data immediately

Before your cancellation takes effect, download all files, emails, and databases from your Fasthosts account. Fasthosts typically deletes all your data 30 days after cancellation, so do not rely on being able to retrieve files later. Use an FTP client or your hosting control panel to download your website files, and export any email accounts or databases. Store backups on your local computer and in a cloud storage service (Google Drive, OneDrive, etc.).

Set up your new hosting provider

If you are moving to a new web host, begin the transition before your Fasthosts cancellation takes effect. Point your domain's DNS records to your new host, upload your backed-up files, and test your website on the new platform. This prevents your website from going offline during the switch. Most new hosting providers offer free migration assistance-ask them to migrate your site before you cancel Fasthosts.

Monitor your refund and verify it arrives

Mark your calendar 12 days after your cancellation request. Check your bank account or credit card to confirm your refund has arrived. If it has not, contact Fasthosts support with your cancellation confirmation number and request a refund status update. At Tocancel, we track refund timelines carefully-if your refund is more than 15 business days late, this is a red flag and grounds for escalation to your payment processor or the Competition Bureau.

Dispute the charge if Fasthosts fails to refund

If Fasthosts refuses to process your refund and you qualify under their money-back guarantee or Canadian consumer protection law, file a chargeback dispute with your credit card company or bank. Provide them with your cancellation confirmation email and Fasthosts' refusal. Your bank has the authority to reverse the charge and return your money. Tocancel can help you prepare the documentation for this dispute.

Leave a review and report unfair practices

If Fasthosts made cancellation difficult or refused a legitimate refund claim, report your experience to consumer review sites and to your provincial consumer protection authority. Reviews and complaints help other Canadians make informed decisions and put pressure on companies to improve their cancellation practices. The Competition Bureau also accepts complaints about unfair business practices-a pattern of complaints can trigger regulatory action.

When to escalate: your consumer protection options

If Fasthosts refuses to cancel your service or denies a refund you believe you qualify for, you have clear escalation paths.

Step 1: document everything and contact support once more

Before you escalate, send Fasthosts one final email requesting cancellation and refund. Reference your previous cancellation request, include the dates, and state clearly: "If I do not receive written confirmation of cancellation and refund status within 5 business days, I will file a complaint with [your provincial consumer protection authority] and the Competition Bureau of Canada." This often prompts Fasthosts to act quickly.

Step 2: file a complaint with your provincial consumer protection authority

Each Canadian province has a consumer protection agency. In Ontario, contact the Ontario Ministry of Attorney General. In British Columbia, contact Consumer Protection BC. In Alberta, contact the Alberta Office of Fair Trading. File a complaint describing your cancellation attempt, the dates, Fasthosts' refusal, and the amount in dispute. These agencies investigate complaints and can pressure companies to comply.

Step 3: file a complaint with the competition bureau of canada

If Fasthosts uses deceptive practices (hiding the cancellation button, falsely claiming you do not qualify for a refund, or charging after you cancel), file a complaint with the Competition Bureau of Canada. The Bureau investigates unfair business practices under the Competition Act and can pursue enforcement action. You can file a complaint online at www.competitionbureau.gc.ca.

Step 4: dispute the charge with your bank or credit card company

If Fasthosts continues to charge you after cancellation or refuses to issue a refund you qualify for, contact your bank or credit card company and file a dispute. Provide your cancellation confirmation and Fasthosts' refusal. Your bank will reverse the charge if your claim is valid. This is your last resort, but it is also your strongest tool.

Comparison: Fasthosts alternatives to consider

If you are cancelling Fasthosts, consider these Canadian-friendly alternatives that offer better value or service.

If you are paying more than $10 per month for basic shared hosting with Fasthosts, you can likely save money and gain better support by switching to Bluehost, SiteGround, or HostGator. Each offers a comparable or longer money-back guarantee and faster customer support.

Cancellation checklist for Fasthosts

Use this checklist to ensure you cancel correctly and protect your refund.

• Confirm you are within Fasthosts' money-back guarantee window (30 days for hosting, 60 days for reseller plans).
• Back up all your files, emails, and databases from your Fasthosts account.
• Set up your new hosting provider (if switching) and test your website.
• Choose a cancellation method: control panel, email, or registered mail.
• Submit your cancellation request and explicitly ask for a refund if you qualify.
• Download and save your cancellation confirmation email.
• Forward a copy of your confirmation to your personal email address.
• Mark your calendar 12 days after cancellation to check for your refund.
• If no refund appears by day 15, contact Fasthosts support for a status update.
• If Fasthosts refuses to refund, file a complaint with your provincial consumer protection authority or the Competition Bureau.
• If the charge continues after cancellation, dispute it with your bank or credit card company.

Summary: take control and cancel Fasthosts with confidence

Cancelling Fasthosts is your right as a Canadian consumer. You are protected by the Competition Act and provincial consumer protection laws, which guarantee you the right to cancel digital services and claim refunds for services not delivered or cancelled within a reasonable time. Fasthosts' published money-back guarantee-30 days for hosting, 60 days for reseller plans-is a binding contract, and the company must honor it.

Use the control panel if it is available; email support if you prefer a documented trail; or registered mail if you need maximum legal protection. Document every step, save confirmation emails, and monitor your refund within 12 to 15 business days. If Fasthosts refuses to refund you, escalate to your provincial consumer protection authority or the Competition Bureau of Canada. You have the law on your side.

Tocancel has helped thousands of Canadian consumers cancel Fasthosts and recover their refunds. Visit Tocancel.com today to track your cancellation, access templates for formal notices, and receive expert guidance if you encounter resistance from Fasthosts. Do not accept delays or denials-you deserve a clear cancellation process and the refund you qualify for.

Fasthosts cancellation contact information

Email: [email protected]

Telephone: Available on your Fasthosts account dashboard under "Help"

Mailing address: Verify the current address on your invoice or account statement; registered mail should be sent to the UK address listed on Fasthosts' website

Escalation (Canada): Competition Bureau of Canada, www.competitionbureau.gc.ca or your provincial consumer protection authority