Cancel Glo: The Right Way to Manage Your Subscription

How to cancel your Glo subscription and stop recurring charges

What Glo is and why you might cancel

Glo is a subscription-based fitness platform offering on-demand yoga, Pilates, meditation and strength training classes. You can stream classes through the Glo app on iOS and Android, via web browser, or through third-party platforms like Amazon Fire TV and Roku. The service provides flexibility and a large library of instructors, but your needs change-perhaps you've found another platform that fits better, your budget has shifted, or you simply want to pause your membership. Whatever your reason, Tocancel is here to walk you through the cancellation process without frustration or hidden fees.

Understanding where your billing comes from

The critical first step is knowing which platform charges you every month. Glo subscriptions can be billed through multiple channels: directly from Glo.com, Apple App Store, Google Play Store, Amazon Prime Video Channels, or Roku. This matters because you must cancel through the exact platform that processes your payment. If you cancel through the wrong channel, your subscription continues and your card keeps being charged. Tocancel has helped thousands of Canadians avoid this common trap by identifying their billing source before taking action.

What happens to your access when you cancel

When you cancel Glo, your subscription stops renewing at the end of your current billing period. You keep full access to all classes and features until that date. However, Glo does not issue prorated refunds for unused time within your billing cycle. If you cancel five days before your renewal date, you lose those five days of prepaid access. Understanding this timing helps you make an informed decision about when to cancel.

Glo subscription pricing in canada

Here are the current Glo membership plans available to Canadian subscribers, listed in Canadian dollars.

If you're on the annual plan and cancel early, you forfeit the upfront payment. This is why Tocancel recommends noting your exact billing date before you proceed with cancellation.

How to cancel Glo based on your billing platform

Your cancellation method depends entirely on where your payment is processed. Follow the steps that match your subscription source.

Cancelling a Glo subscription billed through glo.com

If you signed up directly on the Glo website and Glo charges your payment method directly, use these steps.

1. Open your web browser and navigate to glo.com
2. Log in using your email address and password
   • If you've forgotten your password, click "Forgot password" on the login screen and follow the reset link sent to your email
3. Click your profile icon or the "Account" link in the top navigation menu
4. Select "Settings" or "Account Settings" from the dropdown or sidebar
5. Scroll to the "Subscription" or "Billing" section
6. Click the button labeled "Cancel subscription" or "Cancel membership"
7. Review any retention offers Glo presents-you can decline these without penalty
8. Confirm your cancellation by clicking the final "Cancel" or "Confirm" button
9. You should receive a confirmation email within a few minutes

Your subscription access continues until the end of your current billing cycle, then stops automatically.

Cancelling a Glo subscription billed through apple app store

If you subscribed through the Apple App Store on an iPhone, iPad or Mac, you must cancel through Apple's platform.

1. Open the App Store app on your iPhone, iPad or Mac
2. Tap or click your profile icon (usually in the bottom right or top right corner)
3. Select "Account" or "Subscriptions"
4. Find "Glo" in your active subscriptions list
5. Tap or click "Glo" to view your subscription details
6. Click "Cancel subscription" or the trash/delete icon
7. Confirm the cancellation when Apple prompts you
8. Apple will send a confirmation email to your associated Apple ID email address

Your Glo access remains active through the end of your billing cycle. You can resubscribe anytime without penalty.

Cancelling a Glo subscription billed through google play

If you subscribed on an Android device through Google Play, cancel your subscription using Google's subscription management system.

1. Open Google Play on your Android phone or tablet
2. Tap your profile icon in the top right corner
3. Select "Manage subscriptions" or "Payments and subscriptions"
4. Tap "Subscriptions" or "Manage subscriptions"
5. Find and tap "Glo"
6. Tap "Cancel subscription"
7. Choose your cancellation reason if prompted (optional)
8. Confirm the final cancellation
9. Google will email confirmation to your Google account email address

Your Glo membership remains active until your renewal date, then terminates automatically.

Cancelling a Glo subscription billed through amazon

If you subscribe to Glo through Amazon Prime Video Channels, cancel your subscription in your Amazon account.

1. Visit amazon.ca and sign into your account
2. Navigate to "Account" or "Your Account" (usually in the top menu)
3. Select "Prime Video settings" or "Video settings"
4. Click "Manage Your Prime Video Channels" or "Channel subscriptions"
5. Find "Glo" in your active channels list
6. Click "Cancel channel" or the "X" icon next to Glo
7. Confirm your cancellation
8. Amazon will send confirmation to your account email

You retain access through the end of your current billing period, then the subscription stops.

Cancelling a Glo subscription billed through roku

If you subscribed through Roku, manage your cancellation within the Roku system.

1. Access your Roku account through roku.com using your email and password
2. Go to "Subscriptions" or "Channel subscriptions"
3. Locate "Glo" in your active subscriptions
4. Click "Manage" or "Edit"
5. Select "Cancel subscription" or "Remove"
6. Confirm your cancellation request
7. Roku will send a confirmation email

Your Glo access continues until your next renewal date, then automatically stops.

What to do after you've cancelled

Cancellation itself is quick, but verifying the cancellation protects you from unexpected charges.

Verify your cancellation was processed

After you cancel, check your email for a confirmation message from Glo or the platform you used (Apple, Google, Amazon, Roku). This email confirms your cancellation request was received. Save this email as proof. Log back into your account three to five days later to confirm your subscription no longer appears as "active" or "renewing"-it should show as "cancelled" or "expired".

Monitor your next billing cycle

Watch your bank or credit card statement on or shortly after your previous renewal date. You should see no new charge from Glo or the platform that billed you. If a charge appears after your cancellation, contact the billing platform immediately. Tocancel recommends setting a phone reminder for your old renewal date so you don't forget to check.

Request a refund if you were charged after cancellation

If you see a charge after cancelling, you have the right to dispute it. Contact the platform's customer support (Apple, Google, Amazon or Roku) and explain that you cancelled before the charge date. Provide your cancellation confirmation email. Most platforms process refunds within five to ten business days. If the platform refuses, file a chargeback dispute with your card issuer-you have legal protection under Canadian consumer law.

Your consumer rights under canadian law

Glo operates in Canada and must comply with federal and provincial consumer protection laws.

Your legal position on cancellation and refunds

Under the Competition Act and provincial consumer protection statutes, you have the right to cancel any subscription service. Glo cannot force you to continue paying. However, Glo is not required to issue refunds for partial months unless the cancellation was caused by their error or misrepresentation. If Glo fails to process your cancellation request or continues charging you after you cancel, this violates the Consumer Protection Act. You can file a complaint with your provincial consumer protection office or the Competition Bureau.

If Glo refuses to cancel

If you submit a cancellation request and Glo continues billing you, document everything: take screenshots of your cancellation request, save all emails, and note the dates of unauthorized charges. Contact Glo's customer support in writing (email or registered mail) asking for cancellation and explaining the charges. If Glo does not respond within 10 business days, file a complaint with the Competition Bureau of Canada (www.competitionbureau.gc.ca) or your provincial consumer protection office. Tocancel advises keeping all documentation throughout this process.

Common mistakes to avoid when cancelling Glo

Many Canadians think they've cancelled when they haven't, and charges continue for months.

Deleting the app is not cancellation

Simply removing the Glo app from your phone does not cancel your subscription. Your payment method continues to be charged monthly because the subscription lives in your Apple, Google, Amazon or Roku account, not in the app itself. Always cancel through the billing platform's subscription settings, never by deleting the app.

Cancelling on the wrong platform

If you subscribed through Apple but try to cancel through the Glo website, your subscription remains active. You must cancel on the platform where you were billed. Review your payment history to confirm which platform charges you, then cancel there. This is the single most common reason cancellations fail.

Ignoring cancellation confirmation

If you don't receive a confirmation email within a few hours, your cancellation may not have gone through. Log back into your account immediately and try again. Many Canadians assume cancellation succeeded without checking, then face surprise charges weeks later. Tocancel strongly recommends taking a screenshot of your successful cancellation to keep as proof.

Cancelling too close to your renewal date

If you cancel just one day before your renewal, you may still be charged because billing systems process payments in batches. Cancel at least three to five business days before your renewal date to ensure the cancellation processes in time.

How to keep your Glo subscription or pause it instead

If you're unsure about permanently cancelling, consider these alternatives.

Contact Glo's customer support directly through the app or website to ask about pausing your subscription before cancelling. Many users find this option less disruptive than full cancellation.

Tocancel's cancellation checklist for Glo

Use this checklist to ensure your cancellation is complete and protected.

• Identify which platform charges you (Glo.com, Apple, Google, Amazon or Roku)
• Note your next renewal date from your last billing statement or account settings
• Log into the correct billing platform's subscription management section
• Locate and click "Cancel subscription" or equivalent button
• Confirm the cancellation through all final prompts
• Save or screenshot the confirmation page or email
• Receive and save the cancellation confirmation email
• Log back in three to five days later to verify "cancelled" status
• Check your bank or card statement around your renewal date for any charges
• If charged after cancellation, contact the billing platform with your confirmation email

Contact information and escalation

If you encounter problems cancelling or experience unauthorized charges, use these contact methods.

Glo customer support

Contact Glo's customer support team through the app or website for billing questions. Glo typically responds within one to two business days. Have your account email and recent billing statement ready.

Billing platform support

If Glo does not help, contact the platform that bills you:

• Apple App Store: Visit appleid.apple.com, go to "Payment and Billing," then "Contact Apple Support"
• Google Play: Visit myaccount.google.com/payments, then use the "Help and feedback" option
• Amazon: Visit amazon.ca, go to "Account," then "Contact Us"
• Roku: Visit roku.com and use their support form

File a complaint if Glo refuses to cancel

If Glo or your billing platform refuses to process your cancellation or continues charging you, escalate your complaint to:

• Competition Bureau of Canada: www.competitionbureau.gc.ca (federal regulator for subscription disputes)
• Your provincial consumer protection office: Each province has a consumer protection agency that handles subscription complaints
• Your bank or credit card issuer: File a dispute or chargeback for unauthorized charges

Written cancellation request

If you need to cancel by mail or formal notice, Glo's legal address for official contact is:

Glo Inc.
Legal Department
[Contact address for escalation correspondence]

Send cancellation requests by registered mail with proof of delivery. Keep a copy of your letter and the delivery receipt as proof that you requested cancellation.

Why tocancel recommends acting now

Glo subscriptions can quietly drain your budget if you forget they're active. Thousands of Canadians lose money each month to services they no longer use. The steps above take fewer than five minutes to complete. If you've decided to cancel, act on that decision immediately-identify your billing platform, log in, and cancel today. Don't wait until your next renewal date. Tocancel has helped thousands of consumers cancel unwanted subscriptions, avoid hidden charges and take control of their spending. Your cancellation is your right, and Tocancel is here to make sure it succeeds. Start now by checking which platform bills your Glo subscription, then follow the steps for that platform above.