Cancel Likewize: Step-by-Step Guide

How to cancel Likewize device protection and reclaim your coverage in canada

What you need to know about Likewize device protection

Likewize is a device protection service available through Canadian retailers, mobile carriers, and direct enrollment. You pay a monthly subscription fee to cover your phone or tablet against accidental damage, malfunctions, loss, and theft. When problems occur, you file a claim and access repair or replacement through their customer-care system. The challenge most Canadians face: cancellation terms vary depending on where you purchased your plan, and understanding your rights can mean the difference between a full refund and losing months of payments.

The straightforward truth is this: you have statutory cancellation rights under Canadian consumer protection law, and Likewize must honor them. At Tocancel, we help consumers navigate device protection cancellations every day, and this guide walks you through exactly what your rights are, how to exercise them, and how to avoid costly mistakes.

Why canadians cancel Likewize

Device protection cancellations happen for clear reasons: you've upgraded to a new phone with built-in coverage, found a cheaper alternative plan, discovered you rarely file claims, or simply want to reduce monthly expenses. Your reason doesn't matter under consumer law. What matters is timing and proof of cancellation.

Your cancellation options at a glance

Likewize cancellations require written notice, and the channel you use depends on where you bought your plan. Whether you enrolled directly, through a carrier, or via a retailer like Newegg, your cancellation method and refund timeline differ. Tocancel recommends you confirm your original purchase channel before submitting cancellation notice, as this determines your refund eligibility and final payout.

Your consumer rights when canceling Likewize

Canada's consumer protection framework gives you legal rights that apply to distance sales, online contracts, and phone-based enrollment.

The 14-day cooling-off period under federal law

Under the federal Consumer Protection Act (and equivalent provincial legislation in Ontario, British Columbia, Alberta, and other provinces), you have a statutory 14-day cooling-off period to cancel distance contracts. This period runs from the date you received your confirmation or the contract date, whichever is later. You do not need to justify your cancellation or pay a penalty during this window. Likewize must refund all payments minus any services you've already used or claims you've filed. If Likewize refuses a refund within 14 days, cite your province's consumer protection act directly in your cancellation letter as your legal position. This statutory right overrides any clause in Likewize's terms and conditions that attempts to lock you in.

Newegg purchases: the 30-day advantage

If you bought your Likewize plan through Newegg Canada, you're entitled to their return window of 30 days for a full refund. This is more generous than the federal 14-day rule and applies regardless of what Likewize's own policy states. After 30 days through Newegg, refunds become prorated, meaning Likewize will deduct claim costs and administrative fees from your final payout. Keep all Newegg order confirmations and correspondence, as these prove your purchase date and refund eligibility.

Carrier-bundled plans

If you enrolled Likewize through a Canadian mobile carrier (Rogers, Bell, Telus, or similar), your cancellation may be processed through the carrier's customer service rather than Likewize directly. Contact your carrier first to confirm the cancellation path. Carriers often honor the same 14-day cooling-off period but may also apply early termination fees if you're outside the initial grace period. Ask the carrier for written confirmation of your cancellation date and any refund amount owed within 5 business days.

Trade-in and device exchange programs

If Likewize was enrolled as part of a device trade-in program (for example, when trading in your old phone for a new one), Likewize will either return your original device or pay you the adjusted trade-in value if they cannot locate it or you don't respond within 14 working days. This timeline is legally binding. Keep all correspondence about your trade-in to enforce this deadline if payment is delayed.

How to cancel Likewize: step-by-step by enrollment method

Your cancellation method depends on where you signed up and which province you live in.

Cancel a direct Likewize plan via written notice

If you enrolled directly through Likewize (not via a retailer or carrier), you must submit written cancellation notice by mail or email. Likewize confirms cancellation on the date they receive your notice, so proof of submission is essential.

1. Prepare your cancellation letter.
   • Include your full name, phone number, device brand and model, and IMEI number (found in your device settings under About Phone, or on your original invoice).
   • State clearly: "I request immediate cancellation of my Likewize device protection plan effective today."
   • Request written confirmation and a refund calculation within 5 business days.
2. Submit by email (fastest method).
   • Send your letter to [email protected].
   • Use a subject line: "Cancellation Request for [Your Name]".
   • Request a delivery receipt or read confirmation from Likewize.
   • Save this email and any response in a dedicated folder for your records.
3. Or submit by registered mail (most legally solid).
   • Print your cancellation letter and sign it.
   • Send it via Canada Post Registered Mail with signature confirmation to the address listed in your Likewize terms and conditions.
   • Keep your Canada Post receipt showing the tracking number and delivery date.
   • This creates a legal record that proves exactly when Likewize received your cancellation.
4. Follow up within 7 days.
   • If you haven't received written confirmation from Likewize, send a follow-up email with "URGENT: Cancellation Confirmation Required".
   • Reference your original email date or Canada Post tracking number.
   • Request the cancellation effective date and refund amount in writing.
5. Dispute if payment is delayed.
   • If Likewize doesn't refund within 30 days of cancellation, contact your provincial consumer protection authority (Service Alberta, Ontario's Ministry of Government and Consumer Services, etc.).
   • File a formal complaint with your credit card company or bank if Likewize continues billing after your cancellation date.

Cancel a newegg-linked plan

If you purchased Likewize through Newegg Canada, contact Newegg directly rather than Likewize.

1. Log into your Newegg account.
   • Find your Likewize order in your purchase history.
   • Note the order date and order number.
2. Contact Newegg customer service within 30 days of purchase.
   • Use the live chat or phone line on Newegg.ca and request cancellation of your Likewize plan.
   • State your order number and request a full refund.
   • Ask for written confirmation via email.
3. Verify the refund timeline.
   • Newegg typically refunds to your original payment method within 5 to 10 business days.
   • Check your credit card or bank account for the credit.
   • If the refund doesn't appear after 10 days, escalate with Newegg in writing.

Cancel a carrier-bundled plan

If you enrolled through Rogers, Bell, Telus, or another Canadian carrier, contact the carrier's customer service.

1. Call your carrier's customer service line.
   • Have your account number and phone number ready.
   • Ask to cancel your Likewize add-on or device protection plan.
   • Confirm the cancellation effective date.
2. Request written confirmation by email.
   • Ask the carrier to send you a cancellation confirmation with the effective date and any refund amount owed.
   • This protects you if charges continue after your cancellation.
3. Monitor your next billing cycle.
   • Verify that Likewize charges stop on your next bill.
   • If charges continue, contact the carrier's billing department immediately and reference your cancellation confirmation.

Refund eligibility and what you'll receive back

Your refund depends on the date you cancel, any claims you've filed, and where you purchased the plan.

Likewize calculates prorated refunds by dividing your monthly fee by the number of days in the billing month, then multiplying by the number of days remaining. For example, if you pay $9.99 per month and cancel on day 15 of a 30-day month, you receive roughly $4.99. Any claims you've filed are deducted dollar-for-dollar from this refund. Request an itemized refund calculation from Likewize in writing so you can verify the amount is correct. At Tocancel, we recommend always asking for the specific calculation to catch errors or unfair deductions.

Common mistakes to avoid when canceling Likewize

Canceling device protection can feel stressful if you're unsure of your rights, but many consumers make avoidable errors that cost them money or extend their cancellation timeline unnecessarily.

Mistake 1: canceling only through the Likewize app or account

The Likewize app or online account portal may show a "cancel" button, but using this alone does not legally cancel your plan. Always submit written cancellation notice by email to [email protected] or by registered mail. Apps and portals are not sufficient proof of cancellation under Canadian consumer law, and Likewize can claim they never received your request if you rely only on the platform.

Mistake 2: not providing your IMEI number

Likewize requires your device's IMEI (International Mobile Equipment Identity) number to match your cancellation request to your account. Without it, they may delay processing or claim they cannot locate your plan. Find your IMEI by dialing *#06# on your phone, checking Settings > About Phone, or referencing your original invoice. Include it in every cancellation communication.

Mistake 3: failing to keep proof of submission

If you email your cancellation, save the sent email and any reply. If you mail by registered post, keep the Canada Post receipt. This proof is legally binding in Canada and overrides any dispute Likewize raises later. Without it, you have no evidence of the cancellation date, which affects your refund calculation and your ability to dispute continued billing.

Mistake 4: assuming the cancellation is complete after one attempt

Likewize must confirm cancellation in writing within 5 business days. If you don't receive confirmation, send a follow-up email. Silence from Likewize does not mean your cancellation is complete. You must have written confirmation showing the effective date of cancellation.

Mistake 5: not disputing prorated refunds immediately

If Likewize's refund calculation seems wrong, dispute it in writing within 14 days. Ask for an itemized breakdown showing the monthly fee, the number of days used, and all claim deductions. Many Canadians accept incorrect refunds out of frustration, but you have the right to demand the correct amount. Tocancel recommends keeping Likewize accountable by requesting the math in writing every time.

What happens after you cancel Likewize

Cancellation doesn't end instantly; there's a sequence of steps and timelines you should monitor to ensure everything closes cleanly.

Billing cycle and final charge

Likewize will charge you through the end of your current billing cycle unless you cancel before your renewal date. If you cancel mid-cycle, the refund applies to unused days after your cancellation effective date. Some carriers and retailers process cancellations immediately; others honor the existing billing period. Request the exact cancellation effective date from Likewize so you know when charges stop.

Claim access after cancellation

Once your cancellation takes effect, you cannot file new claims through Likewize. Any claims filed before the cancellation date remain valid and will be processed. Claims filed after cancellation are rejected. If you have a pending claim, consider whether to withdraw it (to speed up your refund) or let Likewize process it and deduct the payout from your refund amount.

Refund processing timeline

Likewize refunds take 5 to 15 business days to appear in your bank account or credit card, depending on your financial institution. If 15 days pass and you haven't received the refund, contact Likewize by email and ask for proof of refund submission (including the transaction ID). Then contact your bank to confirm they've received the incoming transfer. Delays beyond 15 days are rare but must be chased.

If billing continues after cancellation

If Likewize or your carrier continues to charge you after your cancellation effective date, this is a billing error you can dispute. Contact your bank or credit card issuer and request a chargeback for unauthorized charges after your cancellation date. Provide your cancellation confirmation letter as proof. Most Canadian banks honor these disputes immediately. You can also file a formal complaint with your provincial consumer protection authority if the charges persist.

How to escalate if Likewize refuses to cancel

Most cancellations are processed smoothly, but if Likewize delays, denies your refund, or refuses to cancel, you have legal options.

Step 1: send a formal demand letter

Email Likewize's management team with a formal demand for cancellation and refund. Reference the federal Consumer Protection Act and your province's consumer protection legislation. State that you are providing 5 business days for a response before escalating to the consumer protection authority. Keep this email brief, factual, and professional. Likewize often responds quickly when they see legal language and a deadline.

Step 2: file a complaint with your provincial authority

If Likewize doesn't respond or refuses your request, file a formal complaint with your province's consumer protection office. In Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, contact the Consumer Protection BC. In Alberta, contact Service Alberta. These agencies can investigate Likewize and compel refunds or cancellations. Filing costs nothing and adds legal pressure.

Step 3: dispute with your bank or credit card company

If Likewize continues billing after your cancellation date or denies a refund you're legally owed, dispute the charges with your bank or credit card company. Canadian financial institutions are required to investigate chargeback disputes within 30 days. Provide your cancellation confirmation letter as evidence. Most chargebacks succeed when you prove you requested cancellation.

Step 4: consider small claims court

If your refund amount is under $35,000, you can pursue the claim in small claims court without hiring a lawyer. Bring your cancellation confirmation letter, refund calculation, and correspondence with Likewize. Small claims courts in Canada typically rule in favor of consumers when the evidence of cancellation is clear. This is a last resort, but it is available to you.

Pricing and refund comparison table

Likewize pricing varies by device type and coverage level, but here's what you can expect and what you'll recover if you cancel.

Exact pricing depends on your device model and the retailer. Request an itemized bill from Likewize before canceling so you know your monthly amount and can verify your refund calculation. Tocancel recommends comparing Likewize's costs against competitors like Rogers Protect, Apple AppleCare, or manufacturer warranties to confirm you're not overpaying.

Your cancellation checklist

Before you submit your cancellation, use this checklist to avoid delays and errors.

• Confirm where you purchased your plan (directly, Newegg, carrier, or retailer).
• Find your purchase or enrollment date to calculate your cancellation window.
• Gather your device IMEI number (dial *#06# or check Settings).
• Locate your current monthly fee from your last bill or account.
• Prepare a written cancellation letter with your name, phone number, device info, and IMEI.
• Choose your submission method: email to [email protected] or registered mail.
• If emailing, request a delivery receipt or confirmation from Likewize.
• If mailing, use Canada Post Registered Mail and keep the receipt.
• Follow up within 7 days if you don't receive written confirmation.
• Request an itemized refund calculation and the cancellation effective date.
• Monitor your next billing cycle to confirm charges stop.
• Check your bank account for the refund within 15 business days.

Summary and your next steps

Canceling Likewize is a straightforward process once you understand your rights and follow the correct procedure. You have statutory protection under Canadian consumer protection law, including a 14-day cooling-off period for full refunds and escalation options if Likewize refuses to cooperate. The key is submitting written cancellation notice, keeping proof of submission, and following up to ensure your refund arrives on time.

Start today by confirming where you purchased your plan and gathering your device information. Send your cancellation letter by email or registered mail within the next 24 hours. Request written confirmation from Likewize and monitor your billing to ensure charges stop. If disputes arise, escalate to your provincial consumer protection authority or credit card company. Tocancel has helped thousands of Canadian consumers cancel unwanted subscriptions and protect their rights, and we're here to support you through every step. Visit Tocancel.com for additional resources, templates, and guidance specific to your province and situation.

Your right to cancel is protected by law. Exercise it with confidence.