Cancel Authorify: The Right Way

How to cancel Authorify and protect your publishing investment

What Authorify is and why authors choose to cancel

Authorify is a subscription-based platform that helps authors write, publish, and distribute books through templates, training modules, and print-on-demand services. You pay monthly or annual fees in Canadian dollars, and your tier determines whether you get digital-only tools or access to physical book production. The platform appeals to authors seeking structured guidance, but many discover the costs outpace their publishing timeline or the workflow doesn't fit their process.

You might sign up with enthusiasm and discover the platform doesn't match your needs, the monthly charges accumulate faster than expected, or you've already achieved your publishing goals. At Tocancel, we understand that cancelling an author platform involves timing, refund rules, and contract language that differ sharply from other digital services. Your decision to leave deserves a clear, straightforward path forward.

The core challenge: Authorify's cancellation terms are restrictive, unused credits disappear on cancellation, and annual plans lock you into ongoing payments even after you stop using the service. Understanding these rules before you cancel protects both your time and your wallet.

Why authors cancel Authorify

You might cancel because the monthly subscription cost (starting around $199 CAD) exceeds your publishing pace, the training content doesn't match your skill level, or your books are already published and you no longer need active distribution support. Some authors find the done-for-you services too slow, the printed book add-ons too expensive, or simply realize they can publish independently at lower cost.

Others discover they're locked into annual-billed-monthly contracts where cancelling access doesn't stop your payment obligation. You remain responsible for all 12 months even if you cancel immediately. This structure catches many authors off guard.

Common misconceptions about cancelling Authorify

A widespread mistake is assuming you can cancel an annual-billed-monthly plan mid-contract without penalty. You cannot. The contract obligates you to complete all 12 payments regardless of when you cancel access.

Another trap: believing unused credits have cash value or will refund to your original payment method. They do not. Credits expire immediately upon cancellation, and you lose access to any remaining balance. This is a key reason to verify your account balance and plan type before cancelling.

Your consumer rights when cancelling Authorify

Canadian consumer protection law gives you specific rights when cancelling digital services and subscriptions.

Your legal position under canadian consumer protection law

Under the Consumer Protection Act (federal and provincial versions), you have the right to clear information about subscription terms, billing cycles, and cancellation procedures before you agree to any plan. If Authorify fails to disclose these terms clearly, or makes cancellation intentionally difficult, you may have grounds to challenge the charge.

Most provincial consumer protection laws also require companies to honour cancellation requests within a specific timeframe (typically 10 to 30 days) and to confirm cancellation in writing. If Authorify continues charging you after you've submitted a valid cancellation request, you have the right to dispute the charge with your payment provider or file a complaint with your provincial consumer protection authority.

Your legal position is strongest when you have written proof of cancellation. Take screenshots, save confirmation emails, and keep records of all communication with Authorify. If the company refuses to cancel or continues billing, you can escalate to your provincial consumer authority (for example, the Consumer Protection Office in your province) or file a chargeback with your bank or credit card issuer.

What happens to your data and access after cancellation

After you cancel, Authorify will typically revoke your account access at the end of your current billing cycle. You will no longer be able to log in, download materials, or access any training content. Some platforms allow a short grace period (usually 7 to 14 days) to download your work before permanent deletion, so act quickly if you need to save anything.

Confirm Authorify's data retention policy before you cancel. Ask whether your manuscripts, templates, and account history will be deleted, archived, or kept temporarily. If you have unpublished work on the platform, download copies to your computer before cancelling to avoid losing your files.

How to cancel your Authorify subscription

You have multiple routes to cancel, and Tocancel recommends choosing the method that leaves you with the clearest proof of cancellation.

Method 1: cancel directly through your Authorify account

This is the fastest option and generates an immediate in-app confirmation.

1. Sign in to your Authorify account using your email and password.
   • If you've forgotten your password, reset it via the login page first.
2. Navigate to Plans and Billing, Account Settings, or Subscription Management (the exact label varies by interface version).
   • Look for a section labelled "Subscription", "Billing", "Current Plan", or "Manage Subscription".
3. Find your active subscription and select Cancel Subscription, Manage Plan, or Cancel Service.
   • Authorify may ask you to confirm your reason for cancellation or offer a discount to retain you.
   • Ignore retention offers unless the discount genuinely changes your decision.
4. Review the cancellation summary carefully.
   • For monthly plans: your access stops at the end of the current billing cycle.
   • For annual plans: your access continues until the end of the paid year, even though the subscription won't renew.
   • For annual-billed-monthly plans: cancelling stops future charges only after all 12 months conclude.
5. Click Confirm Cancellation or the final confirmation button.
   • Take a screenshot of the confirmation screen immediately.
   • Note the cancellation date, your account email, and any reference number displayed.
6. Check your email within 10 minutes for a cancellation confirmation from Authorify.
   • If you don't receive a confirmation email within 1 hour, log back into your account and verify the subscription is marked as cancelled or inactive.

Takeaway: In-app cancellation is fastest and leaves an immediate digital record inside your account dashboard.

Method 2: email authorify's customer support

If in-app cancellation is unavailable or you prefer a paper trail, email Authorify's support team directly.

1. Locate Authorify's official support email address (check their website, your account settings, or the last invoice email).
   • Use only official Authorify email addresses; avoid contacting third-party support resellers.
2. Compose a clear cancellation request email that includes:
   • Your full name and account email address.
   • Your account ID or customer number (if available).
   • The phrase "I request immediate cancellation of my subscription" or "Please cancel my subscription effective [today's date]".
   • Your billing start date and current plan type (monthly or annual).
3. Send the email from the same email address registered to your Authorify account.
   • This ensures Authorify can match your request to your account without delay.
4. Wait for Authorify's confirmation email (typically within 48 to 72 business hours).
   • The confirmation should state your cancellation date, your final billing date, and what happens to any remaining credits or access.
5. Save the confirmation email and any subsequent correspondence in a dedicated folder or archive.
   • If Authorify continues charging after the stated cancellation date, you'll have proof of your request.

Takeaway: Email cancellation creates a timestamped record and is ideal if you're concerned about in-app confirmations being later disputed.

Method 3: send a formal cancellation notice by registered mail

If Authorify ignores your cancellation request or continues billing after you've cancelled, a formal notice by registered mail (with return receipt) provides legally binding proof of cancellation and is recognized by provincial consumer protection authorities.

1. Locate Authorify's official mailing address from their website, terms of service, or customer support contact page.
   • If no Canadian address is listed, use the address of their parent company or registered agent in Canada.
2. Write a cancellation letter that includes:
   • Your full name, account email address, and account ID.
   • Today's date and the phrase "This letter serves as formal notice of cancellation of my subscription effective immediately" or "effective [specific date]".
   • Your current billing amount, billing cycle (monthly or annual), and subscription start date.
   • A request for written confirmation of cancellation to your email address.
   • The phrase "If you continue charging my payment method after this notice, I will dispute the charges with my financial institution and file a complaint with [your provincial consumer protection authority]".
3. Print two copies of the letter and sign both in blue ink (not black, to prove authenticity).
   • Keep one copy for your records.
4. Mail the signed letter to Authorify's address via Canada Post's Registered Mail with Return Receipt service.
   • This service costs approximately $12 to $15 and provides legal proof that Authorify received your letter.
   • Keep the return receipt-it's your proof of delivery.
5. Allow 10 to 15 business days for delivery and an additional 7 days for Authorify to respond.
   • If you don't receive written confirmation within 3 weeks, contact your provincial consumer protection office or dispute the charge with your bank.

Takeaway: Registered mail cancellation is the strongest legal tool if Authorify refuses to honour in-app or email cancellation requests.

Authorify pricing and plan types

Understanding your plan type is essential because cancellation terms vary significantly.

Many authors discover they're on an annual-billed-monthly plan and assume they can cancel immediately. You cannot. This plan type locks you into 12 monthly payments regardless of when you cancel access. If you're unsure which plan you're on, check your most recent invoice or account settings before cancelling.

When to cancel Authorify and when to stay

Tocancel recognizes that cancellation isn't always the right choice, and neither is staying when you're unhappy.

Strong reasons to cancel

You should cancel if you've completed your publishing project and no longer need distribution support, if the monthly cost exceeds your publishing budget, if you're publishing faster independently, or if the platform's tools don't match your workflow. You should also cancel if you've asked for a refund or account correction and Authorify has refused, or if the company stops providing the services you paid for.

Cancel immediately if you suspect unauthorized charges, repeated billing after you've requested cancellation, or if Authorify charges you without your consent. These are grounds for a chargeback with your bank or a complaint to your provincial consumer authority.

Reasons to hold your subscription

Keep your subscription if you're actively writing and plan to publish within the next 3 to 6 months, if you use Authorify's training modules regularly, or if you're still evaluating the platform's value. Also keep the subscription if you have unpublished work on the platform and cancelling would delete your manuscripts or templates.

Consider downgrading to a lower-tier plan instead of cancelling entirely if you want to retain access to specific tools while reducing costs. Contact Authorify's support team to ask about plan downgrades or temporary suspension options.

What happens after you cancel Authorify

Cancellation marks the beginning of a transition period, not the end of your responsibility to monitor your account.

Immediate steps after cancellation

Within 24 hours of cancellation, verify that your subscription status has changed to "cancelled" or "inactive" in your account settings. Check your email for the official cancellation confirmation from Authorify, which should include your cancellation date and final billing date.

If you received a cancellation confirmation, download and save it to your computer or email archive. Screenshot your account dashboard showing the cancelled status as well. These records protect you if Authorify later claims they never received your cancellation request.

Monitoring charges after cancellation

Watch your credit card or bank account closely for 30 days after your stated final billing date. If Authorify continues charging you after cancellation, you have the right to dispute the charge immediately. Contact your bank or credit card issuer and explain that you cancelled the subscription on [date] but were charged again on [date]. Most financial institutions will reverse unauthorized charges within 5 to 10 business days.

If Authorify continues charging after you've disputed one charge, repeat the chargeback process. Document every attempt to communicate with Authorify about the unwanted charges. After two failed chargebacks, escalate the matter to your provincial consumer protection office or consider hiring a lawyer for small-claims court.

Requesting a refund

Refunds from Authorify are rare and typically granted only if you cancel within a specific window (often 14 to 30 days of initial purchase) or if you can prove the company breached its contract. Monthly subscriptions are treated as services already rendered and are not usually refunded. Annual subscriptions paid upfront have slightly better refund eligibility, but only if you request the refund immediately after purchase.

To request a refund, email Authorify's support team with the phrase "I request a refund of my recent subscription charge" and provide your invoice number and transaction date. Explain why you believe a refund is warranted (for example, "I was charged without authorization" or "the service was not as described"). Allow 14 days for a response. If Authorify denies your refund, file a chargeback with your bank within 120 days of the charge as a final escalation.

Common mistakes when cancelling Authorify

Many authors regret their cancellation because they made preventable errors. Learning from these mistakes now will save you time and frustration.

Mistake 1: cancelling without understanding your plan type

If you're on an annual-billed-monthly plan and didn't realize it, you may believe you've cancelled when you're still liable for the remaining months of fees. Before cancelling, verify whether you're on a true monthly subscription or a 12-month annual contract billed in installments. Check your invoice or account settings; the plan type should be clearly labeled. If you've already cancelled and realize you're still being charged, contact Authorify immediately and request a reversal of charges for the months after your cancellation date. This is your strongest negotiating position.

Mistake 2: not downloading your work before cancelling

Authorify will delete your manuscripts, templates, and drafts shortly after you cancel access. If you don't download these files to your computer, they're gone forever. Before submitting your cancellation request, log into your account and download every manuscript, template, and document you created. Save them as PDFs or Word files to your computer. If Authorify doesn't provide a bulk download option, manually download files one by one or take screenshots of important content. This step takes 30 to 60 minutes but prevents irreversible loss.

Mistake 3: assuming unused credits will refund

Credits do not refund, convert to cash, or carry over to future accounts. The moment you cancel, any unused credits expire with no compensation. If you have a substantial credit balance, use it before cancelling (buy additional services or print copies) or accept that the value is lost. This is why you should review your account balance immediately after cancellation to confirm whether credits were forfeited as expected.

Mistake 4: cancelling without written proof

If you cancel only verbally or via chat and don't save a transcript, Authorify can later claim they never received the cancellation request and continue billing you. Always cancel through a method that produces a timestamped record: in-app (with screenshot), email (saved), or registered mail (with return receipt). Avoid relying on phone calls or chat support unless you immediately follow up with a written confirmation email that references the conversation.

How to dispute charges and escalate with tocancel's support

If Authorify refuses to cancel or continues charging you, you have legal tools to force a resolution.

Step 1: dispute the charge with your bank

Contact your bank or credit card issuer and explain that you cancelled Authorify on [date] but were charged again on [date]. Provide your cancellation confirmation (email, screenshot, or registered mail receipt) as evidence. Your bank will initiate a chargeback dispute, which typically reverses the unauthorized charge within 5 to 10 business days. The bank will notify Authorify and give them an opportunity to refute your claim, but in most cases, cancellation evidence is sufficient to win the dispute.

Step 2: file a complaint with your provincial consumer protection authority

If Authorify continues charging after one or more successful chargebacks, escalate to your provincial consumer protection office. In most Canadian provinces, this is called the Consumer Protection Office, Consumer Protection Branch, or Fair Trading Office. Submit a written complaint that includes:

• Your account email and Authorify account ID.
• All cancellation requests (email screenshots, registered mail receipt, in-app confirmation).
• Proof of charges after cancellation (bank statements, transaction history).
• All communication with Authorify's support team.
• A clear statement that you're alleging breach of contract and unauthorized billing.

The consumer authority will investigate and may force Authorify to refund you or face legal penalties. This process typically takes 4 to 8 weeks, but it carries real weight because companies fear regulatory sanctions.

Step 3: consider small-claims court

If the amount owed is under $35,000 (the limit in most provinces), you can file a claim in small-claims court. You don't need a lawyer, and filing fees are typically $100 to $200. Small-claims court is designed for consumer disputes like this and is faster and simpler than civil court. Bring your cancellation proof, bank statements, and communication records. If you win, the judge will order Authorify to refund the disputed charges plus court costs.

How tocancel helps you cancel with confidence

Tocancel is a dedicated consumer-rights platform that has helped thousands of Canadian consumers cancel unwanted subscriptions, dispute unfair charges, and recover their money from companies like Authorify. We provide step-by-step cancellation guides, templates for cancellation letters, chargeback instructions, and direct escalation pathways to consumer authorities in your province. When you're unsure about your rights or worried that a company will ignore your cancellation request, Tocancel gives you the confidence and tools to take action. Our mission is to make subscription cancellation as simple and transparent as signing up should have been in the first place.

Authorify contact information and mailing address

If you need to contact Authorify by mail, use the following address for formal notices and registered mail cancellations.

Authorify (if Canadian address available)
[Canadian mailing address to be confirmed with Authorify's official website or business registry]

For current contact information, visit Authorify's official website or check your account settings for the official support email and mailing address. Always verify the address on Authorify's official website before sending registered mail, as outdated addresses may delay your cancellation notice.

When you're ready to cancel, remember that you have rights: the right to clear cancellation instructions, the right to a written confirmation, and the right to dispute charges if Authorify ignores your request. Tocancel has guided thousands of Canadians through exactly this situation, and your cancellation will succeed if you follow the steps above and keep detailed records. Use Tocancel's cancellation guides, download our cancellation letter templates, and don't hesitate to dispute a charge if Authorify breaches its agreement. Your publishing journey is yours alone-take control of it today.