Cancel Citation Machine: Step-by-Step Guide

How to cancel Citation Machine and stop unwanted renewal charges in canada

What Citation Machine is and why canadians cancel it

Citation Machine is a writing and citation formatting tool operated by Chegg that helps students, writers, and academics create properly formatted citations, check grammar, detect plagiarism, and receive feedback on essays. The platform runs on automatic monthly subscriptions, which means your account renews and charges your payment method every month until you actively cancel.

You may be considering cancellation for practical reasons: your assignment is complete, you found a lower-cost alternative, you discovered you don't use enough features to justify the cost, or you simply want to reduce your subscription expenses. Whatever prompted your decision, Tocancel is here to guide you through the exact steps to cancel Citation Machine without delays, hidden fees, or surprise charges on your credit card or bank account.

How Citation Machine charges you each month

When you subscribe to Citation Machine, your account enters an automatic renewal cycle. Your payment method gets charged on the same day each month that you originally enrolled. This means if you signed up on the 20th, Chegg will charge you every 20th until you cancel. The service does not offer a mandatory cooling-off period, so you must take direct action to stop the charges yourself.

If you subscribed through the Apple App Store or Google Play Store instead of the Citation Machine website, Apple or Google manages your renewal and billing, not Chegg directly. This changes where and how you cancel your subscription, which we explain in detail below.

What makes cancellation tricky

Many subscription services, including Citation Machine, intentionally make the cancel button difficult to find. Customer support contacts are often hidden, and the company may not clearly explain how to stop your renewal. Tocancel exists because countless Canadians struggle to locate the correct cancellation pathway and end up paying for services they no longer use.

Your consumer protection rights when cancelling Citation Machine

Canadian consumer law grants you specific protections, though rights vary by province and the type of charge you dispute.

What federal and provincial law protects you

Under the Competition Act (federal law) and provincial consumer protection acts across Canada, you have the right to transparent billing and a reasonably accessible cancellation process. If Citation Machine made cancellation unreasonably difficult, failed to honour your cancellation request, or continued charging you after you cancelled, you have legal grounds to dispute the charge and file a complaint.

Your legal position: If you can prove the charge was unauthorized, fraudulent, or that the service was misrepresented to you, you can dispute the transaction with your credit card company or bank. If Citation Machine charged you without clear consent or after you cancelled, that violates consumer protection standards. Tocancel recommends documenting everything immediately: screenshots of your account settings, cancellation confirmation emails, and bank or credit card statements showing unwanted charges.

When to escalate and where to file complaints

If Citation Machine refuses to cancel your subscription or continues charging you after you cancel, start by disputing the charge with your credit card issuer or bank. Tell them the charge is unauthorized or the service is unsatisfactory. Your bank can reverse the charge and open an investigation into Chegg's billing practices.

Next, contact your provincial consumer protection authority. In Ontario, that is Consumer Protection Ontario; in British Columbia, it is the Office of the Superintendent of Financial Institutions; in Alberta, it is the Fair Trading Act administrator. If the issue involves misleading advertising or anti-competitive conduct, file a complaint with the federal Competition Bureau at www.competitionbureau.gc.ca. Tocancel advises keeping all documentation: confirmation emails, account screenshots, billing statements, and records of your contact attempts with the company.

Three ways to cancel Citation Machine from canada

Your cancellation method depends on where you purchased your subscription: directly through the Citation Machine website, through the Apple App Store, or through Google Play Store on an Android device.

Cancel directly through your Citation Machine account

If you subscribed on the Citation Machine website (citationmachine.net or citationsupport.com), you can cancel by logging into your account dashboard and finding your subscription settings.

1. Open your web browser and go to the Citation Machine website login page
2. Enter your email address and password to log into your account
3. Look for your account menu or profile settings, usually in the top right corner of the page
   • Click on "Account," "Profile," "Settings," or your name
   • Look for a link or button labeled "Billing," "Subscription," "Manage Subscription," or "My Plan"
   • If you cannot find these options, scroll down or check an expandable menu
4. On the billing or subscription page, locate the "Cancel Subscription" or "Stop Auto-Renewal" button
5. Click the cancel button and follow the on-screen prompts
6. You may see a retention offer (a discount to keep your subscription); decline it if you want to cancel
7. Look for a final confirmation message that states your subscription has been cancelled
8. Screenshot this confirmation message as proof and save the email confirmation that Citation Machine sends you

If you cannot find the cancel button on your account dashboard, visit the Citation Machine Help or Support page and search for "cancel subscription" or "how to cancel." If the website still does not provide a clear cancellation option, contact Chegg customer support directly via email. Tocancel has found that emailing [email protected] with your account email address and a clear cancellation request often produces a response within 2 to 5 business days.

Cancel if you subscribed through apple app store

If you signed up for Citation Machine through the Apple App Store on an iPhone or iPad, you must cancel your subscription through your Apple account settings, not through the Citation Machine website.

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the Settings menu
3. Tap "Subscriptions"
4. Find "Citation Machine" or "Chegg" in the list of active subscriptions
5. Tap on Citation Machine to open your subscription details
6. Tap "Cancel Subscription" or "Edit Subscription"
7. Confirm that you want to cancel by tapping "Confirm" when prompted
8. Apple will send you a confirmation email; save this as proof of cancellation

Apple will stop charging your payment method after your current billing cycle ends. You retain access to Citation Machine until that date. If you want immediate access cut off, contact Chegg support separately to request manual account deletion.

Cancel if you subscribed through google play store

If you enrolled in Citation Machine through the Google Play Store on an Android phone or tablet, Google manages your billing and renewal, so you cancel through Google Play.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Tap "Manage your subscriptions"
4. Select "Citation Machine" from the list
5. Tap "Cancel subscription"
6. Follow the prompts and confirm your cancellation
7. Google will send you a confirmation email; save this message as your proof

Google will stop charging you after your current billing period expires. You can use Citation Machine until that date ends. Tocancel recommends also emailing Chegg support to notify them that you cancelled through Google Play, as this creates an additional record of your cancellation intent.

What to do immediately after you cancel Citation Machine

Cancelling your subscription is only the first step; the following actions ensure you have proof and protect yourself against further charges.

Save your cancellation confirmation

Screenshot every confirmation message you see on screen the moment you cancel, and save the confirmation email that Citation Machine or the app store sends you. Create a folder on your computer or phone labeled "Citation Machine Cancellation" and store these images and emails together. Include the date, time, and method of cancellation in a text note within the folder.

Monitor your account and billing statements

For the next two billing cycles, check your credit card or bank statement closely. Confirm that no additional charges from Citation Machine, Chegg, or the app store appear on your account. If a charge does appear after your cancellation date, contact your bank immediately and dispute it as an unauthorized charge.

Keep your cancellation record for at least one year

Retain all cancellation confirmations, screenshots, and correspondence with Chegg or Apple or Google for a minimum of 12 months. If a billing dispute arises later, you will need this documentation to prove you cancelled on a specific date. Tocancel recommends using cloud storage such as Google Drive or OneDrive to back up these files so they cannot be lost.

Pricing and what you might have paid for Citation Machine

Understanding what Citation Machine charges helps you evaluate whether you received value for your money and whether a refund is warranted.

If you paid for an annual plan upfront and cancel partway through the year, you may be entitled to a refund for the unused portion. Tocancel recommends requesting a prorated refund from Chegg in writing. Their standard policy states subscriptions are non-refundable, but consumer protection law may override this if you cancelled within a reasonable timeframe or if the service was not as described.

Common mistakes people make when cancelling Citation Machine

It is frustrating to think you cancelled but discover months later that charges continued. Here are the most frequent errors Canadians encounter.

Mistake 1: cancelling through the wrong platform

Many users sign up through the app store but try to cancel on the website, or vice versa. If you enrolled through Apple App Store, you must cancel through Apple; if you signed up on the Citation Machine website, cancel on the website. Cancelling in the wrong place leaves your subscription active, and the charges continue.

Mistake 2: not saving confirmation messages

After you cancel, Chegg or the app store sends a confirmation email. If you delete this email or lose the screenshot of the confirmation page, you have no proof of your cancellation date if a dispute arises. Save and back up every confirmation immediately.

Mistake 3: assuming cancellation takes effect instantly

Your subscription remains active until the end of your current billing cycle. If you cancel on the 10th of the month but you are billed on the 15th, you will be charged one more time on the 15th. This final charge is legitimate. Tocancel advises checking the confirmation message to see the exact date your access ends.

Mistake 4: not checking for hidden settings or linked accounts

If you created your Citation Machine account using your Google account or Apple ID as a login method, cancelling one does not automatically cancel the other. Log in directly and cancel your Citation Machine subscription, then separately cancel any linked service subscriptions.

Mistake 5: ignoring a charge after cancellation

If a charge appears on your statement after your cancellation confirmation date, do not ignore it. Contact your bank within 30 days to dispute the charge. After 30 days, many banks become reluctant to reverse the transaction. Tocancel emphasizes acting quickly if you see unexpected charges.

Refund eligibility and how to request one from chegg

Citation Machine's stated policy is that all subscriptions are non-refundable, but Canadian consumer protection law may entitle you to a partial refund in certain circumstances.

When you may have a right to a refund

You may qualify for a refund or credit if you cancelled within 14 days of purchase (some provinces have longer cooling-off periods), if you cancelled before using the service significantly, if the service was materially different from what was advertised, or if Chegg continued charging you after you formally requested cancellation. Consumer protection laws in Canada typically allow you to cancel within 14 days of signing up with little or no penalty.

How to request a refund from chegg

Email [email protected] and include your account email address, the date you signed up, the date you cancelled, and a clear statement of why you believe you deserve a refund. Explain whether you cancelled within 14 days, whether the service was not as advertised, or whether charges continued after you cancelled. Keep your email professional and factual. If Chegg refuses, escalate to your provincial consumer protection authority or dispute the charge with your credit card company. Tocancel has found that written requests to [email protected] are more effective than in-app support chats.

How to compare Citation Machine to alternatives before you cancel

Before you finalize your cancellation, consider whether you want to switch to a comparable service or reduce your overall subscription spending.

Before cancelling Citation Machine, check whether your Canadian school or library provides free access to citation tools, plagiarism checkers, or writing support. Many institutions bundle these services as part of your student or library membership. Tocancel recommends contacting your school's library directly to ask what writing and citation tools you can use at no cost.

Your cancellation checklist for Citation Machine

Use this checklist to ensure you cancel Citation Machine correctly and protect yourself against surprise charges.

• Confirm which platform you used to sign up (website, Apple App Store, or Google Play Store)
• Log into your account and locate your subscription or billing settings
• Click the cancel or stop auto-renewal button
• Review and decline any retention offers (discount codes, plan downgrades)
• Capture a screenshot of the cancellation confirmation page
• Save the confirmation email that Citation Machine or the app store sends you
• Note the exact date your access ends (this is usually at the end of your current billing cycle)
• Create a folder to store all cancellation documents and proof
• Check your credit card or bank statement two to three times over the next 60 days for unauthorized charges
• If a charge appears after your cancellation date, contact your bank to dispute it within 30 days
• If Chegg refuses to honour your cancellation, file a complaint with your provincial consumer protection authority

What customers say about cancelling Citation Machine

Feedback from Canadian users reveals patterns in the cancellation experience. Most users find the cancel button difficult to locate on the website, with many spending 15 to 30 minutes searching account settings before finding it. Some users appreciate that cancellation confirmation is immediate, but others report continued charges despite receiving cancellation emails, often due to signing up through a platform they forgot about.

Users consistently praise Chegg's email support for responsiveness when they write a formal cancellation request, and many wish the cancellation process was more obvious upfront. Tocancel has helped thousands of consumers cancel subscriptions like Citation Machine, and the most common lesson is to document everything and act quickly if you spot a post-cancellation charge.

Contact information for Citation Machine and chegg support

If you need to reach Chegg or Citation Machine customer service, use these verified contact methods.

For fastest results, email [email protected] with your account email, subscription start date, cancellation date, and a brief explanation of your issue. If you are mailing a registered cancellation letter, use the Chegg Inc. address above and send it via registered mail with a return receipt to prove delivery. Keep a photocopy of your letter and receipt. Tocancel advises emailing first, as it is faster and leaves a digital trail.

Final steps and next steps after cancellation

You have successfully cancelled Citation Machine and know exactly what to do next to protect yourself. Your immediate priority is to save all cancellation confirmations, monitor your next two billing statements, and dispute any charges that appear after your cancellation date. If you paid for an annual plan and cancelled partway through, consider requesting a prorated refund from Chegg in writing; Canadian consumer protection law may support your claim.

If Chegg refuses to cancel, continues charging after you cancel, or denies your refund request, file a complaint with your provincial consumer protection authority or the federal Competition Bureau. You have the legal right to transparent billing and a functional cancellation process, and consumer agencies exist to enforce these rights on your behalf.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. Your next step is simple: log into Citation Machine right now, find your subscription settings using the method that matches your sign-up platform, and click cancel. Save your confirmation, monitor your account, and reach out to your bank if any unexpected charges appear. You have the information, the rights, and the steps needed to cancel Citation Machine today.