Cancel Cointracker: The Right Way

How to cancel Cointracker and recover your money in canada

Why you might cancel Cointracker

Cointracker is a cryptocurrency portfolio tracking and tax reporting platform that aggregates your transaction history from exchanges, wallets and blockchains to calculate cost basis, capital gains and generate CRA-compliant tax forms. You access it on web and mobile (iOS and Android), with billing flowing through Cointracker's own website, the Apple App Store or Google Play depending on how you signed up.

You might want to cancel if you've consolidated your crypto holdings to a single exchange with built-in tax tools, if you no longer trade actively, or if the annual cost no longer justifies the value you receive. Many Canadians cancel Cointracker when they switch to competing platforms like Koinly or Accointing, or when their trading volume drops below the service's break-even point.

At Tocancel, we understand that managing digital subscriptions can feel overwhelming. This guide walks you through your rights under Canadian consumer law and shows you exactly how to exit cleanly and claim any refund you're entitled to.

When cancellation makes financial sense

Cancel if you're paying for Premium features (currently CAD $62.99 annually) without actively using them. If you've moved all your trading to a single platform with integrated tax tools, or if your portfolio has become static and no longer requires monthly rebalancing, the service no longer delivers value. You should also cancel if you want to try a competitor or if you've decided to handle tax reporting manually with your accountant.

The 30-day refund window matters

Canadian consumer protection laws give you a critical window: if you purchased an annual plan within the last 30 days and have not downloaded any tax forms or CSV files, you can claim a 100% refund. Once you download a tax export, that window closes permanently. This means acting today protects your money in a way waiting does not.

Cointracker pricing and plan types

Your refund eligibility and cancellation method depend entirely on which plan you hold, so identifying it correctly is your first step.

How to find your exact plan

Log in to your Cointracker account on the web. Click Account, then look for Subscription Plans or Billing. You will see your current plan name, the price in CAD, and the next billing date. On the mobile app, open Settings, then Current Plan. If you purchased through Apple, check your App Store receipt (Apple menu > Account > Subscriptions). If you purchased through Google, open Google Play, tap your profile icon, then Subscriptions. This detail determines whether you can cancel through Cointracker directly or whether you must cancel through the app store.

Your consumer rights in canada and the refund guarantee

Canadian consumer protection law explicitly protects you when you purchase digital services, and Cointracker's own refund policy reinforces that protection.

Under Canadian consumer law, including provisions enforced by the Competition Act and provincial consumer protection statutes, you have the right to a refund for goods or services that fail to meet reasonable quality standards or are purchased under misrepresented terms. In practice, this means you can challenge a charge if Cointracker was unavailable, failed to deliver its core function, or if you can demonstrate that the purchase was made under duress or without your informed consent.

Cointracker goes further by offering a 30-day money-back guarantee on annual plans. This is not a legal obligation; it is the company's own customer commitment. However, one condition applies: you must not have downloaded any tax forms, CSV files or reports. The moment you download a tax export, your refund eligibility expires under Cointracker's terms. This is a hard cutoff, not a negotiable boundary.

Your legal position

You have the right to cancel your subscription at any time. If you purchased within 30 days and meet Cointracker's refund conditions, you can claim 100% of your payment back. If you purchased more than 30 days ago, you can still cancel, but you forfeit the refund and remain liable for charges until your next billing date unless you act before renewal. If Cointracker fails to process your cancellation and charges you after you have requested cancellation in writing, you can dispute the charge with your credit card company or file a complaint with your provincial consumer protection agency.

How to cancel Cointracker on the web

Cancelling through your web account is the most direct route and gives you a record of your request. Follow these steps in order.

1. Log in to your Cointracker account at cointracker.io
   • Use the same email address and password you registered with
   • If you have forgotten your password, click Forgot Password on the login screen and follow the recovery email
2. Navigate to Account settings
   • Click your profile icon in the top right corner
   • Select Account or Account Settings from the dropdown menu
3. Find your Subscription or Billing section
   • Look for a link or tab labeled Subscriptions, Plans or Billing
   • You should see your current plan, the price, and the next billing date
4. Click Cancel Subscription or similar button
   • Cointracker will ask you why you are leaving and may offer a discount to stay
   • Select your reason honestly (you do not have to accept a discount offer)
5. Confirm your cancellation
   • You will see a confirmation message. Do not close the page until you see it
   • Screenshot or save the confirmation page as proof of your request
6. Check your email within 2 hours
   • Cointracker sends a cancellation confirmation email to your registered address
   • Save this email; it serves as your receipt if you later dispute a charge

How to cancel Cointracker on iOS (Apple app store)

If you subscribed through the Apple App Store, you must cancel through Apple, not through Cointracker. This is Apple's policy and is legally binding.

1. Open the Apple App Store on your iPhone or iPad
   • Tap the profile icon in the bottom right corner
   • Select Account or Your Account
2. Tap Subscriptions
   • You will see a list of all your active subscriptions
   • Find Cointracker in the list
3. Tap Cointracker
   • You will see the plan name, price and renewal date
   • A Manage Subscription button or similar option should appear
4. Select Cancel Subscription or Edit Subscription
   • Apple will prompt you to confirm the cancellation
   • You may see an offer to keep the subscription at a reduced price; you can decline
5. Confirm the cancellation
   • Tap Cancel Subscription again to finalize
   • Apple sends a confirmation email to your Apple ID address
   • Your access ends on the next renewal date, not immediately

How to cancel Cointracker on android (Google play)

Android subscriptions purchased through Google Play follow the same process as iOS but use Google's interface.

1. Open Google Play on your Android device
   • Tap your profile icon in the top right
   • Select Manage your Google Account or Account
2. Go to Subscriptions
   • Tap the Subscriptions tab or find Subscriptions in the menu
   • Locate Cointracker in your active subscriptions list
3. Tap Cointracker
   • You will see your plan details and the next billing date
   • A Cancel Subscription button should appear
4. Tap Cancel Subscription
   • Google will ask you why you are cancelling (optional response)
   • You may see a retention offer; you can skip it
5. Confirm the cancellation
   • Tap Cancel again to finalize
   • Google sends a confirmation email to your Google Account address
   • Your access ends on the next renewal date

How to request a refund within 30 days

If you purchased an annual plan within the last 30 days and have not downloaded any tax forms or CSV exports, you can claim a full refund. Tocancel recommends submitting your refund request in writing so you have a record of your request.

1. Calculate your purchase date
   • Check your email for your original receipt or confirmation from Cointracker or the app store
   • Count back 30 days from today's date
   • If you purchased within that window and are still eligible, proceed
2. Confirm you have not downloaded tax forms or exports
   • Log in to Cointracker and check your download history
   • Look in your email for any receipt or attachment labeled Tax Report, CSV Export or 1099
   • If you have not downloaded anything, you qualify
3. Contact Cointracker support in writing
   • Go to cointracker.io and find the Support or Contact page
   • Submit a ticket or email support with the subject "Refund Request"
   • State your full name, account email and the exact purchase date
   • Write: "I am requesting a full refund under Cointracker's 30-day refund guarantee. I purchased my annual plan on [DATE] and have not downloaded any tax forms or exports. Please process a refund to my original payment method."
4. Include proof of purchase
   • Attach a screenshot of your receipt from Cointracker, Apple or Google
   • If you purchased via app store, include the order confirmation email
5. Wait for a response
   • Cointracker typically responds within 3 to 5 business days
   • If they approve your refund, the funds return to your original payment method within 5 to 10 business days
   • If they deny your refund, ask why in writing and escalate to your credit card company if necessary

What to do if Cointracker refuses your refund

If Cointracker denies your refund claim and you believe you qualify under the 30-day guarantee or Canadian consumer law, you have escalation options. Contact your credit card company or bank and file a dispute or chargeback request. Provide your original confirmation email, Cointracker's denial in writing and a statement explaining that the refund was promised and not delivered. Your bank will investigate and may reverse the charge in your favour. You can also file a complaint with your provincial consumer protection agency (in Ontario, the Ministry of Government and Consumer Services; in British Columbia, the Office of the Superintendent of Financial Institutions) if the refund exceeds CAD $500 or if you believe Cointracker has engaged in unfair business practices.

What happens after you cancel

Cancelling your subscription does not mean your access ends immediately, and understanding the timeline protects you from unexpected charges.

Your access timeline after cancellation

If you cancel on the web or through your account, your access remains active until the end of your current billing period. For example, if your next charge date is January 15, and you cancel on January 5, you retain full access until January 15, then your account is locked. You do not receive a prorated refund for unused time; you keep access until renewal. If you cancel through Apple or Google, the same rule applies: you keep access until your renewal date.

Export your data before the deadline

Before your access expires, download and save all your data from Cointracker. You will lose access to your transaction history, portfolio valuations and tax reports after your subscription ends. Log in, go to your account or settings, and look for an Export or Download option. Export your full transaction history as a CSV file and any tax reports you want to keep. Save these files to your computer and back them up to cloud storage. Once your subscription ends, you cannot access these reports unless you reactivate your account.

Check for post-cancellation charges

Watch your credit card or bank statement for 30 days after your cancellation date. Cointracker should not charge you after the cancellation is processed, but billing errors happen. If you see a charge after your cancellation date, contact Cointracker support immediately with a screenshot of your cancellation confirmation email. If they do not reverse the charge within 5 business days, dispute it with your credit card company or bank. Tocancel advises keeping all cancellation confirmation emails and receipts for at least 90 days as proof of your request.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but small errors can cost you your refund or create ongoing charges. Here are the traps Tocancel users encounter most often.

Mistake 1: downloading a tax form after cancelling but before the refund is processed

You request a refund on day 28 of the 30-day window, but while you wait for Cointracker's response, you download your 2024 tax report on day 29. Downloading that report disqualifies you from the refund, even if your request was valid when you submitted it. Solution: do not log in to your account or download anything after you submit your refund request. If you need your tax forms, download them before you request the refund.

Mistake 2: cancelling on the web but forgetting you subscribed through the app store

You cancel through your Cointracker account, receive a confirmation email, and assume you are done. Two weeks later, Apple or Google charges you again because the app store subscription was still active. You must cancel in both places if you subscribed through an app store. Log in to Apple or Google, find Cointracker under Subscriptions, and cancel there too. Cancelling on the web does not cancel the app store version.

Mistake 3: not saving your cancellation confirmation

You cancel, see a confirmation message, and close the page. Three weeks later, Cointracker charges you, but you have no proof you cancelled. Take a screenshot of the confirmation message and save the confirmation email Cointracker sends you. If you must dispute the charge, your credit card company will ask for evidence that you requested cancellation. Without proof, the burden falls on you to prove the charge was unauthorized.

Mistake 4: missing the 30-day refund deadline by one day

The 30-day window closes on a specific date. If you purchased on January 5, your window closes at the end of business on February 4. Submitting your refund request on February 5 means you miss the deadline. Count carefully and submit your request well before day 30 to give yourself a buffer.

Mistake 5: accepting a discount offer instead of cancelling when you genuinely want to leave

Cointracker offers you 50% off to stay. You accept, thinking you will save money. Three months later, you realize you still do not use the service. You cancel, but now you are outside the 30-day refund window and you have paid more in total than if you had cancelled immediately. If you want to cancel, cancel. Do not accept retention discounts unless you genuinely intend to use the service.

Checklist before and after cancellation

Use this checklist to ensure you handle your cancellation correctly and protect yourself from post-cancellation charges or lost data.

Comparing Cointracker alternatives

If you are cancelling because you want to switch to a competing platform, these alternatives offer similar features at different price points.

Contact Cointracker for additional help

If you encounter problems during cancellation or your refund request is denied, contact Cointracker directly or escalate to your payment provider. Tocancel recommends always attempting to resolve the issue with Cointracker support first before disputing a charge.

For cancellation and refund issues, email support at [email protected] or visit the support portal at cointracker.io/support. Provide your account email, the date of purchase and a clear description of what you need. If Cointracker does not respond within 7 business days or denies your refund without explanation, you can file a complaint with your provincial consumer protection agency or your credit card company.

If you subscribed through Apple, contact Apple at reportaproblem.apple.com. If you subscribed through Google, contact Google Play Support at support.google.com/googleplay. Both platforms handle refund disputes and can reverse charges if you provide proof of your cancellation request.

Your takeaway and next steps

Cancelling Cointracker is straightforward when you follow the correct method for your platform and act within the 30-day refund window. Your first step is to identify whether you subscribed on the web, through iOS or through Android, then follow the cancellation steps specific to that platform. If you purchased within the last 30 days and have not downloaded any tax forms, request a refund in writing and keep proof of your request. If Cointracker refuses your refund or continues to charge you after cancellation, dispute the charge with your credit card company or file a complaint with your provincial consumer protection agency. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds by arming themselves with their rights and following a clear process. You have the right to cancel at any time, and you have the right to a refund if Cointracker's own terms entitle you to one. Act today to protect your money and take control of your subscriptions.