Cancel Easy Fax: The Right Way

How to cancel Easy Fax and recover your money in canada

What is Easy Fax and why you might want to cancel

Easy Fax is a mobile and web-based application that lets you send faxes without a traditional phone line, using either pay-as-you-go credits or recurring premium subscriptions for ad-free faxing. The service operates in Canadian dollars but lists all plans in US currency, which means your actual monthly charge fluctuates depending on the exchange rate your payment processor applies. You might decide to cancel Easy Fax if you've switched to email, no longer send faxes regularly, or want to stop paying for unused features. Unlike many mainstream subscription services, Easy Fax does not publish a transparent cancellation policy on its website, which can make the process confusing and frustrating. At Tocancel, we've helped thousands of Canadian consumers navigate hidden cancellation policies and recover money they didn't know they could get back.

Easy Fax pricing and plans in canada

Easy Fax offers free credits for your first fax and multiple paid subscription tiers for ad-free faxing. All prices display in US dollars but charge to your Canadian payment method at the current exchange rate, so your actual cost varies depending on when you make the purchase.

Weekly and monthly subscriptions can add up quickly if you forget to cancel after a trial period or promotional offer. If you're paying for a subscription you no longer want, or you've accumulated credits you're unlikely to use, Tocancel's guidance ensures you know exactly where to go and what to expect from the cancellation process.

When you should cancel Easy Fax

You should cancel Easy Fax if you've switched to email or another faxing method, no longer send faxes regularly, or find the cost doesn't match the value you receive. You should also cancel if you notice charges you don't recognize, or if you purchased credits that expired without being used. Many Canadians hold onto unused digital services out of habit, but Tocancel recommends auditing your subscriptions at least twice a year and cancelling anything that doesn't deliver clear value. Cancelling promptly prevents unnecessary charges from accumulating.

Your consumer rights in canada and why they matter for Easy Fax

Canada's consumer protection framework gives you important rights when cancelling digital services, even when the company doesn't spell them out clearly.

Federal and provincial consumer protection laws

Under the Competition Act, which is enforced by Competition Canada, any business that engages in deceptive or misleading advertising or billing practices faces legal consequences. If Easy Fax makes it deliberately difficult to cancel or doesn't display a cancellation policy clearly, that could violate consumer protection law. Your legal position is straightforward: you have the right to cancel any subscription, and the company must make that process transparent and accessible.

Most Canadian provinces, including Ontario, British Columbia, Alberta, and Quebec, have consumer protection acts that require digital service providers to make cancellation "simple and at least as easy as the method of purchase." This means if you signed up for Easy Fax through a web form or app, the company must offer you a similarly simple cancellation method. If Easy Fax only provides email support with no phone line or web portal cancellation option, that arrangement may violate provincial consumer protection legislation.

Competition act and unfair billing practices

Under section 74.01 of the Competition Act, it is illegal for a business to represent that goods or services have a characteristic, standard, quality, performance, benefit or risk that they do not have. If Easy Fax charges you for a service without making cancellation obvious and accessible, or if it continues charging after you request cancellation, you can report the conduct to Competition Canada. Competition Canada investigates complaints and has the power to pursue legal action against companies that break the law. Tocancel empowers you to understand that reporting is a real option, not just a suggestion.

Your provincial consumer protection authority also handles billing disputes and unfair contract terms. If you live in Ontario, contact the Ontario Ministry of Government and Consumer Services; in British Columbia, the Office of the Superintendent of Financial Institutions (OSFI); in Alberta, the Fair Trading Act administrator. These bodies can pressure Easy Fax to refund charges or clarify your rights if the company refuses to cooperate.

How to cancel Easy Fax step by step

Cancellation of Easy Fax requires you to contact the company directly by email, as no public cancellation portal exists.

Cancellation method and contact details

Easy Fax provides only one documented cancellation method: email contact. The company does not advertise a phone line, live chat, or web-based cancellation portal. This limited access is precisely why Tocancel exists - to guide you through opaque processes and ensure you document every step.

1. Locate your Easy Fax account email address and any subscription or account ID number you received when you signed up. Check your email inbox for order confirmations or billing statements from Easy Fax or its parent company, Cool Mobile Solution.
2. Open your email client and create a new message to [email protected].
3. In the subject line, write: "Cancellation Request - [Your Account Email]". This clarity helps the support team route your request correctly and creates a clear paper trail.
4. In the email body, include the following information:
   • Your full name
   • The email address associated with your Easy Fax account
   • Your account or subscription ID (if you have it)
   • The specific plan you wish to cancel (for example, "Monthly ad-free premium")
   • Your preferred refund method (e.g., original payment method, credit card, PayPal)
   • A clear statement: "I request immediate cancellation of my Easy Fax subscription, effective today."
5. Send the email and immediately save a copy to a folder labeled "Cancellation" or "Easy Fax" on your computer or cloud storage.
6. Note the date and time you sent the cancellation email. Easy Fax support typically responds within 3 to 5 business days, but response times vary.

What to do if Easy Fax doesn't respond

If you do not receive a response within 7 business days, send a follow-up email to [email protected] with the subject line "Follow-up: Cancellation Request - [Your Account Email]". Refer to your original cancellation email and ask for confirmation of receipt and an estimated timeline for processing. If the company still does not respond within 14 days of your original request, you have grounds to escalate your complaint to your provincial consumer protection authority.

Refunds and billing after cancellation

Understanding what to expect after you cancel helps you catch any billing errors and recover money owed to you.

Refund eligibility and timelines

Easy Fax does not publish a clear refund policy on its website, which is a red flag for consumer protection purposes. However, Canadian law protects you: if you cancel a recurring subscription and the next billing cycle has not yet begun, you are generally entitled to a refund of any charges already paid for unused service. For example, if you cancel a monthly subscription on day 10 of a 30-day cycle, you may be entitled to a pro-rata refund for the remaining 20 days. If you paid for annual ad-free premium and cancel after 3 months, Tocancel strongly advises requesting a refund for the remaining 9 months of unused service.

If you purchased credits that expired without being used, request a refund of those credits within 30 days of expiration. Many Canadian provinces consider unused digital credits to be a form of unclaimed consumer property after a certain period, and companies must return that money or turn it over to a provincial consumer protection fund. Tocancel recommends keeping screenshots of your account showing the credit balance and expiration date as evidence.

Billing issues after cancellation

After you submit your cancellation request, monitor your credit card or payment method for any charges from Easy Fax or Cool Mobile Solution. If a charge appears 7 or more days after your cancellation email, contact your bank or credit card company immediately and request a chargeback. A chargeback is a formal dispute process that forces your financial institution to investigate the charge and recover your money if the charge was unauthorized or the service was not delivered as promised. You do not need permission from Easy Fax to initiate a chargeback; your bank acts on your behalf. Tocancel advises documenting the date of your cancellation request and the date of any unauthorized charge, as this information strengthens your chargeback claim.

Common mistakes to avoid when cancelling Easy Fax

Cancellation frustration is real, especially when a company makes the process deliberately opaque. Here are the pitfalls that catch most Canadians off guard, so you can sidestep them.

Mistake 1: assuming deletion is cancellation

Deleting the Easy Fax app from your phone or device does not cancel your subscription. The app is simply the interface through which you access the service; cancelling the app only stops you from using it. Your subscription remains active, and Easy Fax continues charging your payment method every 7, 30, or 365 days depending on your plan. You must contact the company directly and request explicit cancellation in writing. Tocancel emphasizes this repeatedly because app deletion is the single most common reason why Canadians unknowingly continue paying for services they no longer use.

Mistake 2: not documenting your cancellation request

Email is your only cancellation method, which means written proof is essential. Many Canadians send a casual cancellation request and assume the company will act on it. When no refund appears, they cannot prove they ever requested cancellation. Save every email you send to [email protected] and every response you receive. Take screenshots of your account showing your subscription status before and after cancellation. If a dispute arises, this documentation is your leverage with your bank, credit card company, or provincial consumer protection authority. Tocancel advises treating cancellation emails the same way you would treat a formal letter - professional, dated, and backed up.

Mistake 3: ignoring the 30-day billing window

Many subscriptions continue charging for one final cycle after you request cancellation, especially if you cancel partway through a billing period. Easy Fax may process your cancellation immediately but still charge you for the current billing cycle. This is not always illegal, but it is frustrating. Check your bank statement 10 to 14 days after sending your cancellation email. If a charge appears, contact Easy Fax and ask whether that charge is for the current cycle or a future cycle. If it is a future charge that should not have been processed, request an immediate refund and threaten escalation to your provincial consumer authority if the company does not comply within 5 business days.

Mistake 4: paying for a new subscription to "unlock" cancellation

Some companies deliberately make cancellation difficult to push customers toward paying for a higher plan in hopes they will use the service more. Do not fall for this tactic. Paying for additional services does not make cancellation easier; it only gives the company more of your money. If Easy Fax offers you an upgrade discount in response to your cancellation, decline it politely and repeat your cancellation request. Tocancel has seen customers waste hundreds of dollars because they thought paying more would solve the problem.

What to do after Easy Fax cancellation

Cancellation is not complete until you have proof that the service has stopped and your refund has been processed.

Verification and follow-up steps

Within 3 to 5 business days after Easy Fax confirms your cancellation, log into your account (if you still have access) and verify that your subscription status shows as "Cancelled" or "Inactive". If you cannot log in, that is often a sign the account has been deactivated. Take a screenshot as proof. Check your bank or credit card statement 7 to 14 days after cancellation to ensure no new charges appear. If a charge does appear, contact your financial institution and file a chargeback dispute immediately. Provide your cancellation email as evidence that you requested cancellation and the company continued charging you without authorization.

Recovering unused credits

If you had a credit balance in your Easy Fax account when you cancelled, request a refund of that balance in your cancellation email. If Easy Fax does not refund unused credits within 30 days, contact Competition Canada or your provincial consumer protection authority. Many provinces treat unused digital credits as consumer property that must be returned or held in trust. Tocancel recommends filing a formal complaint if Easy Fax retains your credits, as this strengthens the case for a refund and puts pressure on the company to comply with consumer law.

Escalation: what to do if Easy Fax refuses to cancel or refund

If Easy Fax ignores your cancellation request or denies your refund claim, you have formal escalation options that carry legal weight.

Complain to your provincial consumer protection authority

Every Canadian province has a government body responsible for enforcing consumer protection law. Search "[Your Province] consumer protection" to find the right contact. When you file a complaint, include the following information:

• Your full name and contact details
• Your Easy Fax account email and any subscription ID
• The date you requested cancellation and the method (email to [email protected])
• Copies of all emails between you and Easy Fax support
• Screenshots of your account showing the subscription status and any charges
• Bank or credit card statements showing the charges you dispute
• A clear statement of what you are requesting (cancellation confirmation and/or refund amount)

Your provincial authority can investigate, and if it finds that Easy Fax violated consumer protection law, it can issue orders, impose fines, or require the company to issue refunds. This process typically takes 4 to 12 weeks but is free and does not require you to hire a lawyer.

Report to competition canada

If you believe Easy Fax engaged in deceptive marketing or billing practices, file a complaint with Competition Canada at competition.gc.ca. Describe how the company made cancellation deliberately difficult to find or how it continued billing after you requested cancellation. Competition Canada investigates patterns of abuse, not individual complaints, but your report adds to the file and may trigger a formal investigation if the agency receives multiple complaints about the same company.

Chargeback through your bank

If Easy Fax charges your account after you have requested cancellation and the company refuses to refund the charge, initiate a chargeback through your bank or credit card company. You do not need Easy Fax's permission or approval to do this. Chargebacks are designed for exactly this scenario: unauthorized or disputed charges that the merchant refuses to resolve. Your bank will investigate and typically refund your money within 30 to 60 days while the dispute is resolved. Keep all documentation of your cancellation request and the unauthorized charge. Tocancel strongly recommends using the chargeback process if Easy Fax is unresponsive, as it is faster and more effective than waiting for the company to act.

Tips to stay in control of your subscriptions

Once you have cancelled Easy Fax, adopt practices that prevent this situation from happening again.

Subscription audit checklist

Perform a subscription audit every three months to catch unwanted charges before they accumulate. Open your bank or credit card statements from the past 90 days and list every recurring charge. For each charge, ask yourself: "Am I actively using this service? Would I pay for it again today?" If the answer is no, cancel immediately. Set reminders on your phone to review subscriptions before trial periods end. When you sign up for a free trial, mark the cancellation date on your calendar so you do not forget. Tocancel advises keeping a spreadsheet of your subscriptions with the cancellation date, contact method, and confirmation number for each service, so you have a permanent record you can refer to.

Payment method strategy

Consider using a separate credit card or virtual card number for subscriptions. Services like Privacy.com (available to Canadian residents) allow you to generate unique card numbers for each subscription. If a company refuses to cancel or keeps charging you, you can block that virtual card number without affecting your other accounts. This strategy gives you an extra layer of control if a company like Easy Fax becomes unresponsive.

Comparison: Easy Fax versus alternative faxing services

If you are cancelling Easy Fax because you want a better service, consider these Canadian alternatives with transparent cancellation policies.

All of these services publish clear cancellation policies online and offer multiple ways to contact support. If transparency and ease of cancellation matter to you, these alternatives provide stronger consumer protections than Easy Fax.

Your next steps: contact Easy Fax and take control

You now have the information and rights you need to cancel Easy Fax confidently. Follow these final steps immediately:

1. Gather your Easy Fax account email and any subscription ID from your sign-up confirmation or recent billing statement.
2. Compose a clear cancellation email to [email protected] with your full name, account details, and explicit cancellation request.
3. Send the email and save a copy to your computer or cloud storage.
4. Monitor your bank or credit card statement for 14 days to ensure no new charges appear.
5. If Easy Fax does not respond within 7 days or does not process your refund within 30 days, escalate to your provincial consumer protection authority or file a chargeback through your bank.
6. Keep all documentation: cancellation emails, account screenshots, and billing statements.

Cancellation is your consumer right, not a favour you are asking for. Easy Fax must respect your decision to cancel and refund any charges for unused service. Tocancel has helped thousands of Canadian consumers recover money from companies that made cancellation deliberately difficult, and we can help you too. Visit Tocancel.com to explore cancellation guides for other services, file a complaint on behalf of your rights, or contact our consumer advocacy team if you encounter resistance from Easy Fax. Your ability to cancel, refund your money, and move to a better service is protected by law - Tocancel empowers you to exercise that right with confidence.