Cancel Idassist: The Right Way

How to cancel Idassist and stop unwanted identity protection charges

What is Idassist and why you might want to cancel

Idassist is an identity protection and credit monitoring subscription operated by Sigma Loyalty Group that serves Canadian consumers. The service tracks your credit file, sends alerts when suspicious activity appears, and offers identity restoration support if fraud occurs. You pay $19.99 CAD each month for these features, and the charges continue until you actively cancel.

Many Canadian subscribers decide to cancel for legitimate reasons. You may have signed up after an unsolicited telemarketing call and now regret the purchase. Perhaps your bank or credit card issuer already offers similar monitoring at no cost. You might notice repeated charges appearing after you attempted to cancel, or discover you were billed without clear consent. Whatever your reason, you have the right to stop paying. Tocancel believes cancellation should be simple and final, and this guide will show you exactly how to make it happen.

Common reasons subscribers cancel Idassist

Telemarketing tactics are a frequent trigger. Many Canadians receive unsolicited phone calls promoting Idassist, sign up in the moment, and later realize they do not want the service. Others recognize that their financial institution already provides free credit monitoring, making the $19.99 monthly fee unnecessary. Some discover billing has continued after they believed they had cancelled online. If any of these situations describe your experience, you are not alone, and you have every right to cancel immediately.

When cancellation makes sense for your budget

Cancel Idassist if you no longer use the monitoring features, if your bank covers your identity protection needs, or if the monthly charge no longer fits your budget. You never need to justify your decision to Sigma Loyalty Group. Your choice to stop paying is reason enough. The sooner you act, the sooner the charges stop.

Your consumer rights in canada and quebec

Canadian consumer protection law gives you specific, enforceable rights when cancelling recurring services. Quebec residents benefit from even stronger protections. Understanding these rights puts you in control.

Consumer protection act protections across canada

Under federal and provincial consumer protection principles, companies offering recurring billing must disclose clear terms before you pay. This means Idassist must show you the cancellation process, billing frequency, and all charges upfront. If the terms are vague, hidden, or misleading, you have legal grounds to challenge the charges.

Most Canadian provinces also require companies to offer a cancellation method as simple as the signup method. If you enrolled by phone, Sigma Loyalty Group must allow you to cancel by phone. If you signed up online, an online cancellation option must exist. If the company forces you to mail a letter when phone or email options are available, that may violate consumer protection rules in your province. Your legal position is this: if signup was easy, cancellation must be equally easy.

Quebec-specific cancellation and refund rights

If you live in Quebec, your protections extend further under Quebec's consumer protection framework. When you cancel a subscription service, the cancellation takes effect on the date Sigma Loyalty Group receives your notice (or a later date you request). Most importantly, you are entitled to a refund for any unused portion of the service you have already paid for.

Here is a practical example: if you paid $19.99 on the 1st and cancelled on the 10th, you should receive a refund for approximately 20 days of unused service. Quebec law does not require you to wait until your billing cycle ends. You can cancel immediately and recover your pro-rated fees. This right exists regardless of what the company's cancellation page says.

Enforcement options if sigma loyalty group refuses

If Sigma Loyalty Group refuses to cancel, continues charging after cancellation, or denies a refund when you live in Quebec, contact the Competition Bureau (Canada's federal consumer protection authority) or your provincial consumer protection office. Tocancel recommends documenting every cancellation attempt with dates, times, and names of any representative you speak with. This documentation becomes powerful evidence if you escalate your complaint.

How to cancel Idassist by registered mail

Idassist requires you to submit your cancellation notice by registered mail with return receipt (raccomandata A/R in Italian, but this service accepts it from Canada). This is the official, documented cancellation method that creates a paper trail and protects you.

Step-by-step cancellation process

1. Prepare your cancellation letter
   • Write a clear, formal letter stating you want to cancel your Idassist subscription effective immediately
   • Include your full name, email address, and any account number or reference number on your billing statement
   • State the date you want the cancellation to take effect (today or a specific date)
   • Request written confirmation of your cancellation
   • Keep a copy for your records
2. Address your letter to the Privacy Officer
   • Send to: Sigma Loyalty Group, Privacy Officer, Canada
   • Use the address provided on your Idassist billing statement or account page
   • If no address appears, contact Idassist support and ask for the official cancellation address before sending
3. Send via registered mail with return receipt
   • Visit your local Canada Post office
   • Request registered mail service with return receipt (this tracks delivery)
   • The cost is approximately $12-15 CAD
   • Keep your receipt and tracking number
4. Wait for confirmation
   • Once Sigma Loyalty Group receives your letter, they must send written confirmation
   • Allow 5-7 business days for delivery and response
   • Check your email for confirmation; keep this email
5. Verify the cancellation on your next billing date
   • Check your credit card or bank statement after your next billing cycle
   • Confirm that no $19.99 charge appears
   • If you are charged again, contact Tocancel for next steps

Sending your cancellation by registered mail with return receipt creates legal proof that Sigma Loyalty Group received your request. This documentation protects you if disputes arise later.

Idassist pricing and billing breakdown

Understanding exactly what you pay helps you calculate refunds and spot unauthorized charges.

If you see charges beyond the monthly $19.99, ask Sigma Loyalty Group what they are and request itemization. Tocancel has helped thousands of consumers spot hidden fees and recover unauthorized charges.

Refunds and what to expect after cancellation

Once you cancel, several things should happen. Know what is normal and what is a red flag.

Refund eligibility and timeline

If you live in Quebec, you are entitled to a pro-rated refund for unused service immediately upon cancellation. If you live elsewhere in Canada, check your provincial consumer protection rules; many provinces also allow refunds. Calculate the refund yourself: divide $19.99 by the number of days in your billing month, then multiply by the unused days. If Sigma Loyalty Group refuses to refund, document this and escalate to your provincial consumer protection office.

The company should process any refund within 14-30 days. If you do not see it after 30 days, contact your credit card issuer or bank and request a chargeback (a formal refund dispute). Your financial institution can recover the funds on your behalf.

What happens after your cancellation is processed

After Sigma Loyalty Group receives and processes your cancellation, the monthly $19.99 charges must stop. Monitor your bank or credit card statement closely for the next two billing cycles. If a charge appears after your cancellation date, contact Sigma Loyalty Group immediately and reference your registered mail receipt number. If they continue billing, file a complaint with the Competition Bureau or your provincial regulator.

You should also unsubscribe from any Idassist email communications. Log into your account if you still have access and remove yourself from marketing lists, or reply to emails asking to be unsubscribed. This prevents future contact that might prompt unnecessary re-enrollment.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, especially if you have been charged without clear consent. Knowing the traps helps you cancel correctly the first time.

Mistakes that delay or prevent cancellation

Do not rely on online "cancel" buttons if they do not work or do not send confirmation. Many subscribers click a button, see no confirmation page, and assume the cancellation went through. It often does not. Always request written proof of cancellation. Do not assume a cancelled account means charges have stopped; verify on your next statement. Do not ignore a charge after you believe you have cancelled. Contact the company immediately and escalate if they do not respond within 5 business days.

Do not throw away your proof of cancellation. Keep your registered mail receipt, any confirmation email, and bank statements showing the final charge. Tocancel recommends taking screenshots of every cancellation confirmation page, even if it seems unnecessary. If a dispute arises, this documentation is your shield.

Do not pay a cancellation fee if Sigma Loyalty Group tries to charge one. Canadian consumer law prohibits early termination fees for subscription services. If they demand one, refuse and escalate to the Competition Bureau immediately.

Billing and payment data table

Use this table to compare cancellation outcomes and protect yourself from re-billing.

What to do if sigma loyalty group refuses to cancel

If your cancellation request is ignored or denied, you have legal remedies available.

Escalation steps if cancellation is refused

First, send a follow-up letter by registered mail referencing your original cancellation request and the date you sent it. State clearly that you expect cancellation within 5 business days or you will file a consumer complaint. Keep this letter friendly but firm. Send it the same way as your first cancellation letter.

If Sigma Loyalty Group still refuses, contact the Competition Bureau by visiting www.competitionbureau.gc.ca or call 1-800-348-5358. You can also file a complaint with your provincial consumer protection office. In Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, contact the Consumer Protection BC office. In Quebec, contact the National Assembly of Quebec's consumer protection division. Tocancel recommends having your registered mail receipt, cancellation letter copy, and all bank statements ready when you file.

Chargeback and dispute options

If Sigma Loyalty Group charges your card after cancellation, contact your credit card issuer or bank immediately. Explain that you cancelled the subscription and were charged anyway. Request a chargeback (a formal refund dispute). Most banks can reverse unauthorized charges within 10-15 business days. Your financial institution has a strong legal position here because the charge violates your cancellation request.

Cancellation checklist for Idassist

Use this checklist to ensure you have completed every step correctly.

• Gather your Idassist account number and billing statement
• Write a clear cancellation letter with your name, email, and account details
• Request immediate cancellation and written confirmation
• Make a copy of your cancellation letter for your files
• Take your letter to Canada Post and send via registered mail with return receipt
• Keep your Canada Post receipt and tracking number
• Note the expected delivery date (usually 2-3 business days)
• Watch for a confirmation email from Sigma Loyalty Group
• Screenshot any confirmation you receive
• Check your bank or credit card statement on your next billing date
• Verify no $19.99 charge appears
• If charged, contact Sigma Loyalty Group with your registered mail number
• If still charged after 5 business days, file a complaint with the Competition Bureau
• Request a chargeback from your bank if needed

Key takeaways and your next step

You have clear consumer rights when cancelling Idassist. Canadian law requires Sigma Loyalty Group to honour your cancellation request and stop charging you. If you live in Quebec, you are also entitled to a pro-rated refund. Do not accept delays or refusals.

Send your cancellation by registered mail with return receipt to the Privacy Officer at Sigma Loyalty Group. Keep all documentation. Monitor your statements. If charges continue or cancellation is refused, escalate to the Competition Bureau or your provincial consumer protection office immediately.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. You can do this. Take action today by drafting your cancellation letter and visiting Canada Post. Your decision to cancel is valid and enforceable. Do not delay.

Send your cancellation letter to:

Sigma Loyalty Group
Privacy Officer
Canada

(Use the address on your billing statement; if unclear, contact Idassist support for the correct address before sending.)